How to Get Technical Support
MTS Exceed™ Series 40 Product Manual Technical Support
7
Technical Support
How to Get Technical Support
Start with your
manuals
The manuals supplied by MTS provide most of the information you need to use
and maintain your equipment. If your equipment in ludes software, look for
online help and README files that ontain additional produ t information.
If you annot find answers to your te hni al questions from these sour es, you
an use the Internet, e-mail, telephone, or fax to onta t MTS for assistan e.
Technical support
methods
MTS provides a full range of support servi es after your system is installed. If
you have any questions about a system or produ t, onta t Te hni al Support in
one of the following ways.
•Website:http://www.mts hina. om
•Tel:400-888-3499
•Fax:(+86)755-26702974
Before You Contact MTS Service Representative
MTS an help you more effi iently if you have the following information
available when you onta t us for support.
Know your contact
num er and system
num er
The onta t number ontains your ompany number and identifies your
equipment type (su h as material testing or simulation). The number is typi ally
written on a label on your equipment before the system leaves MTS. If you do
not know your MTS onta t number, onta t your sales engineer.
When you have more than one MTS system, the system model number and series
number identifies your system. You an find your these number in your order
paperwork or dire tly on your equipment.
Identify the pro lem
Des ribe the problem and know the answers to the following questions:
•How long and how often has the problem o urred?
•Can you reprodu e the problem?
•Were any hardware or software hanges made to the system before the
problem started?
•What are the equipment model numbers?
•What is the ontroller model (if appli able)?
•What is the system onfiguration?
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