Mounting Dream MD2198 Programming manual

Trouble-shooting Manual

(Full-motion Wall Mount)

Please refer to this manual when encountering installation issues. Since it's

general solution, if cannot help or for defective product, please contact us with

more details of issues (TV parameters, VESA hole/mounting hole, pictures

highly recommended).

Mount shown here is indicative only. If there is any inconsistency between the

image and the actual product you received, the actual product will govern.

This manual applies to full-motion wall mounts, including MD2198, MD2285-XL,

MD2295, MD2295-M, MD2296, MD2296-24, MD2296-M, MD2298, MD2298-XL,

MD2377, MD2377-KT, MD2378, MD2379, MD2380, MD2380-24, MD2380-24K,

MD2501, MD2617, MD2618, MD2658 and mounts in same design.

Spacer

Full-motion wall mount

Case

Cables blocked by mount/brackets

Solution 1

Add spacers between bracket and TV back, plug in cable first

and hang TV then

Solution 2

If VESA less than mount's max line, please move bracket away

from the cables.

Solution 3

If above solutions cannot help, please contact us

with information (TV back pictures, VESA, TV weigh)

for best solution.

Case

TV keeps tilting For MD2296, MD2296-24, MD2295, MD2295-M:

Follow the instruction to make sure handle operation

is correct.

Fasten the screw opposite

to the handle.

Solution 1

Handle

Allen key

For MD2377, MD2377-KT, MD2378, MD2379, MD2380, MD2380-24:

Fasten two bolts in the rear plate with Allen key

Allen key Allen key

If above solution cannot help, please contact us.

Solution 2

Case

Bracket sticks out of TV. Move Brackets downward, and

use upper bolt holes to

attach TV.

Solution

Full-motion wall mount

±3°

Case

TV not level or out of balance

Solution 1

Check if the wall plate is level with provided bubble level. If wall plate not

level, adjust it to level.

Solution 2

Check if the tv plate is level. If tv plate not level, adjust it to level.

For MD2198, MD2285-LA, MD2285-LB, MD2285-XL, MD2298:

Use Allen key (provided in box) to loosen two leveling bolts in the rear TV

plate, hold the TV to adjust to level, and fasten leveling bolts tightly

Solution 3

Use bolt holes at same level, and pull bracket upward to reduce the gap

between the hole and bolt, then fasten them finally.

Solution 4

If above solutions cannot help, please contact us.

Allen

key

For MD2377, MD2377-KT, MD2378, MD2379, MD2380, MD2380-24, MD2501,

MD2618:

Use Allen key (provided in box) to loosen four leveling bolts in the rear TV

plate by MAXIMUM 2 turns , hold the TV to adjust to level, and fasten bolts

tightly

±3°

Leveling

bolts

Leveling bolts

Allen key

Full-motion wall mount

Case

Arm is stiff to move

Bolts longer than bolt hole on TV

Case

Solution

①Add spacers / washers to accommodate the bolt length

Spacer

Bolt

+Steel

washer

Spacer

Bolt

+ +

Plastic washer

(2.5mm)

Steel

washer

②If try solution 1, bolts are still long, please add 2.5mm washers (provided in shipping box)

③If above fail, please go to local hardware store to buy bolts/washers to fit the TV holes.

Case

Lag bolt is difficult to screw into stud.

Solution

If lag bolt is damaged, please contact customer service for new lag bolt to replace.

And follow the installation instruction to ensure:

1.Pre-drill the pilot holes to required length.

2.Use open wrench or socket wrench, rather than electronic tool, which will

damage the lag bolt.

Apply lubricant to the arm's joint.

Solution 1

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