Motorola MG8702 User manual

DOCSIS 3.1 cable modem plus

AC3200 WiFi router

Model MG8702

Quick Start

Guide

Packaged with your MG8702

modem/router

Power Adapter

Coax Wrench

Ethernet Cable

Velcro®Cable

Organizer

Para una Guía de Inicio Rápido en español, por favor vaya a

www.motorolanetwork.com/MG8702ir

Let’s get started

1Call your cable service provider to order cable Internet

service if you don’t already have it. Mention that your

MG8702 supports DOCSIS 3.1, the fastest cable modem

service standard. Your MG8702 also supports the top

speeds of any DOCSIS 3.0 services.

If you already have cable Internet service, you probably

don’t need to call your cable service provider. You should

have your account number handy in case you need it

during the activation process. You can generally find the

account number on the landing page when you log in to

your cable service provider account. You can also find it on

a recent cable bill.

2If possible, use your smartphone to take a photo of the

label on the bottom of your cable modem. You’ll need

the photo later, so print it if possible.

3 Disconnect existing modems and routers, if any. Now

connect your MG8702 as shown on the next page.

Connecting to a coax cable

See the connection photo on the next panel. Connect

your MG8702 to a “live” coax cable. Sometimes a cable

will already be available. Sometimes there’s a coax wall

jack available, and you connect to the jack with a coax

cable. Your MG8702 can also share a coax cable

attached to a TV by using a coax splitter. Please note

that a badly chosen splitter may reduce a cable modem's

speed or prevent connection to the network: if you need

to use a splitter, use a two-way splitter whose top

frequency is 1,000 MHz or higher.

USB 3.0 Port

WPS button

WLAN button

WiFi on/off button

RESET

ETHERNET (LAN 1-4)

You can connect a

computer, HDTV, game

station, or other

Ethernet-capable

device to any of these 4

LAN ports.

COAX

Connect a “live” coax

cable (not included) to

the modem’s COAX

connector as discussed

above. Use the wrench

to tighten the nut

finger-tight

: Do not

overtighten.

ON/OFF button

POWER

Connect the supplied

power adapter between

the power jack and an

electrical outlet.

Prepare to activate

Power up your cable modem/router.To do this, the On/Off

button needs to be On (Push the button in until it clicks). Wait

for the online connection light ( for 3.0, or for 3.1) to

stop flashing and remain solidly lit. This may take up to 15

minutes.

Activate with your service provider

Some service providers allow you to activate by calling them.

Others, like Comcast Xfinity and Cox, prefer that you activate

by opening the Web browser of a computer. It’s best if the

computer is plugged into one of the MG8702’s Ethernet ports,

but connecting with WiFi also works as discussed below.

Once you've opened the browser, go to your service provider’s

web page. This should bring you directly to the service

provider's activation page. Note that some service providers

will automatically redirect you to their registration page when

you open your browser. Follow the onscreen instructions.

If you don’t have a computer, you can use the Web browser of

a WiFi device such as a smartphone or tablet for activation. In

that case, you’ll need the unique WiFi Network Name (SSID)

and WiFi Password printed on the bottom of your MG8702.

You’ll use these in setting up your wireless device to wirelessly

connect to the MG8702. Once you’ve connected, you can open

the browser of that wireless device.

For Comcast XFINITY Users Only

If the activation page does not appear, please go to

xfinity.com/activate or call 1 (800) 934-6489 to activate your

modem.

Here is a list of phone numbers for some major cable

service providers. (Note that this list is subject to change.)

Comcast Xfinity

1 (800) 934-6489

Cox

1 (877) 206-4210

Bright House (Spectrum)

1 (855) 222-0102

Sparklight (Cable One)

1 (855) 310-0898

Charter Spectrum

1 (855) 757-7328

MediaCom

RCN

1 (844) 987

-3260

1 (800) 746-4726

Altice Suddenlink

1 (877) 694-9474

Time Warner (Spectrum)

WOW!

1 (855) 707

-7328

1 (800) 343-2076

If you’re asked for information about the MG8702, refer to the

photo you took of the label on the bottom of the

modem/router. A sample label is shown below. The

information highlighted in yellow below will be unique on

your product’s label.

When your MG8702 is activated either online or by phone,

your service provider will provision your MG8702 service. This

usually takes less than five minutes, but sometimes takes 30

minutes or longer.

Once you have activated, try to browse the Web using a

device connected via Ethernet or WiFi to the MG8702. (See

the section Wireless Router below for information on

connecting via WiFi). If browsing works, Congratulations!

Your MG8702 is working.

If your MG8702 is NOT working, see Troubleshooting Tips

below.

MotoManage™ App

We strongly suggest that you download our MotoManage App

from the Apple App Store or from Google Play to access basic

and advanced network control features. The app lets you

manage your network quickly and easily, and it makes it easy

to keep your network’s original wireless settings

(recommended for most people unless the original network

name was 5 or less characters or the wireless password was 7

or less characters).

The app includes basic and advanced features, which are all

available free of charge for the first month. After that you will

be able to decide whether you’d like to just keep the free

features, or whether you’d like to also keep the advanced

features for a small monthly fee.

Please make sure to activate your cable modem with your

service provider before you download and use MotoManage.

MotoManage communicates with your cable modem through

the cloud, and it needs your cable modem to be online for you

to monitor and control your cable modem.

1Download the MotoManage app on your

smartphone or tablet.

2Open the app.

3Scan the QR code on the bottom of your MG8702 (or scan

it from the photo you printed) to join your device’s WiFi

network.

4Now enjoy the app. You can easily elect to keep your

original name and password, as we recommend. Plus you

can easily monitor your Internet usage and WiFi signal

strength, get security alerts that help protect your

network, control Internet access by devices, or set up

some basic parental controls.

Configuration Manager

The Configuration Manager is an alternative method to control

WiFi settings and other options if you have not downloaded

MotoManage. The Configuration Manager also includes some

additional device settings for the advanced user as discussed

below. Most users don’t need to use the Configuration

Manager if they use the MotoManage App.

You might need to use the Configuration Manager if:

•You want to change the wireless network name and password

without using the App. For instance, maybe you want a

password that’s easier to remember, or you're replacing a

router and want to use your existing WiFi Network Name

(SSID) and/or WiFi Password/Key instead of the unique ones

that come with the MG8702. (See WiFi setup page.) Note that

all these things can be done in the app without having to log

in to the Configuration Manager.

•You want to set up special Internet gaming settings.

•You want to get performance information about the MG8702

modem and/or built-in router. This can be helpful in diagnosing

DOCSIS performance issues and optimizing wireless

performance.

If you need to access the MG8702 Configuration Manager,

open your Web browser. Type 192.168.0.1 in the address bar,

and press Enter. You will see security warnings. You can safely

ignore these and click through to access the Configuration

Manager (see Note below).

In the login dialog box, type the unique username and

password printed on the MG8702’s bottom label (case

sensitive), then click OK.

Username:

Password:

Next, the first time Wireless Setup screen will appear.If this

screen doesn’t appear, please see the Troubleshooting Tips

below. (See below under WiFi Setup if you want to keep your

current network name and password and if you haven’t used

the app to do that.)

NOTE:

To reduce the risk of unauthorized access, your MG8702

is designed to accept access via

secure http

(https)

only

. To support secure access, your MG8702 includes a

self-signed certificate. Unfortunately, web browsers flag

self-signed certificates as insecure.

This means that if you open the MG8702 Configuration

Manager, your browser will display warnings that the site

is insecure. The MG8702 Configuration Manager is

secure, so you can safely

ignore those warnings

WiFi Setup using the Configuration

Manager if you want to keep your current

network name and password and for some

reason you can’t use the App.

We strongly suggest that you do this by using the

MotoManage App mentioned above. If that’s not possible,

please continue below.

Please note that if your previous network name was 5 or less

characters or the wireless password was 7 or less characters,

you cannot change the Motorola password to match your

previous network.

If possible, connect a computer with Ethernet to any of your

modem/router’s Ethernet ports. You can also do this

configuration using WiFi by using your smartphone or another

WiFi device that has a Web browser.

1Now write down the wireless network name and password

for your original network. Most WiFi devices work on

either the 2.4 GHz band, or both the 2.4 GHz and the 5

GHz band. You may have a wireless network name and

password for just the 2.4 GHz band; or you may have a

wireless network name and password for both the 2.4 GHz

and 5 GHz bands.

2If you haven’t already logged into the Configuration

Manager, follow the steps in the section above labeled

Configuration Manager to do so.

If you need to do this WiFi setup by using your

smartphone or other WiFi device, first connect your WiFi

device to your new modem/router using the wireless

network name (SSID) and password printed on the

modem/router’s bottom label. (You don’t need an

Internet connection to do this.)

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