Motorola RSGu3502 User manual

RSGu3502

Residential Seamless Mobility Gateway

User Guide

transformation or adaptation) without written permission from Motorola, Inc.

MOTOROLA and the Stylized M logo and SURFboard are registered in the US Patent and Trademark Office. Microsoft Windows XP, and Windows 2000

are registered trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft Windows screen shots are used by permission

of Microsoft Corporation. Wi-Fi is a registered trademark of the Wi-Fi Alliance, Inc. All other product or service names are the property of their

respective owners.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide

notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to,

the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in

this manual at any time.

Table of Contents i

Table of Contents

Safety and Compliance Information ............................................................................... v

Important VoIP Telephone Service and 112 Information for Denmark ................................v

Internet Telephone Service and 999/112 in the United Kingdom .......................................vi

Internet Telephone Service and 911 in Canada.................................................................. vii

Internet Telephone Service and 911 in the United States................................................. viii

Important Safety Information..............................................................................................ix

FCC and IC Compliance Information............................................................................ xiii

FCC Interference Statement............................................................................................. xiii

FCC Radiation Exposure Statement ................................................................................. xiv

Industry Canada (IC) Statement........................................................................................ xiv

IC Radiation Exposure Statement......................................................................................xv

Wireless LAN Information .................................................................................................xv

Restrictions on the Use of Wireless Devices ................................................................... xvi

International Declaration of Conformity ........................................................................... xvii

Overview ........................................................................................................................... 1

RSGu3502 Front Panel Overview ....................................................................................... 3

RSGu3502 Rear Panel Overview ........................................................................................ 5

Positioning Your RSGu3502 for Optimal Wireless Performance ........................................ 6

Anti-Fraud Protection Information.................................................................................. 7

If your device is stolen .......................................................................................................7

SIM Fraud Control...............................................................................................................7

ii Table of Contents

Table of Contents

Connecting Your RSGu3502.............................................................................................9

Troubleshooting RSGu3502 Connections .........................................................................10

Connecting Wirelessly to the RSGu3502 ..........................................................................12

RSGu3502 Setup — Basic Configurations ....................................................................13

Logging into the RSGu3502 ..............................................................................................14

Exporting the RSGu3502 Configuration ............................................................................14

Importing the Saved Configuration....................................................................................15

Restoring the Defaults for the RSGu3502.........................................................................15

WAN Configuration ...........................................................................................................16

WAN Setup for PPPoE (DSL) ............................................................................................17

WAN Setup for a Static IP Address (Cable Modem) .........................................................19

WAN Setup for DHCP (Cable Modem)..............................................................................20

Setup - LAN Configuration.................................................................................................21

RSGu3502 — Advanced Configuration .........................................................................25

Port Forwarding.................................................................................................................26

DMZ Settings ....................................................................................................................28

Custom Port Forwarding ...................................................................................................29

IP Filters ............................................................................................................................31

Custom IP Filters...............................................................................................................33

LAN Clients .......................................................................................................................35

Web Filters ........................................................................................................................36

Dynamic DNS Client..........................................................................................................37

Table of Contents

Table of Contents iii

Multicast ........................................................................................................................... 38

Static Routing ................................................................................................................... 39

Dynamic Routing .............................................................................................................. 40

Remote Web Access........................................................................................................ 42

Remote SSH Access ........................................................................................................ 43

Ethernet Switch ................................................................................................................ 44

RSGu3502 — Tools......................................................................................................... 45

Restore Defaults............................................................................................................... 46

Import/Export Configuration ............................................................................................. 47

Remote Log — Router...................................................................................................... 48

Ping Test........................................................................................................................... 49

Restart .............................................................................................................................. 50

RSGu3502 — Status ....................................................................................................... 51

Network Statistics ............................................................................................................ 52

Connection Status ............................................................................................................ 53

DDNS Update Status........................................................................................................ 54

DHCP Clients ....................................................................................................................54

Product Information.......................................................................................................... 54

System Log – Router........................................................................................................ 54

RSGu3502 — Wireless Configuration ........................................................................... 55

Setting Up Your Wireless LAN (WLAN)............................................................................ 55

Establishing Security for Your Wireless LAN.................................................................... 57

iv Table of Contents

Table of Contents

Configuring WPA for Your Residential Gateway ...............................................................58

Configuring WEP on the Residential Gateway ..................................................................58

Creating an Access List for Your Wireless LAN ................................................................60

Configuring TCP/IP..........................................................................................................61

Configuring TCP/IP in Windows 2000 ...............................................................................61

Configuring TCP/IP in Windows XP...................................................................................66

Verifying the IP Address in Windows 2000 or Windows XP .............................................69

Frequently Asked Questions ..........................................................................................71

Troubleshooting Your RSGu3502 ..................................................................................73

Resetting All of Your Equipment .......................................................................................74

Glossary ...........................................................................................................................75

RSGu3502 — Software License .....................................................................................83

Safety and Compliance Information v

Safety and Compliance Information

Important VoIP Telephone Service and 112 Information for Denmark

Your VoIP Telephone Company provides customer with access to public emergency call services. When you

dial 112, your call is routed from their network to emergency operators who will handle your call. Contact

your provider for information about their VoIP 112 services.

When using this residential gateway, you may be able to make an emergency call to an operator, but it may

not be possible to locate where you are calling from, under the following circumstances:

•You have changed the physical address of your voice gateway, and you did not update or otherwise

advise your VoIP telephone service provider of this change.

•You are using a non-Danish telephone number.

•There are delays in making your location information available in or through the local automatic location

information database.

Note:

Your VoIP service provider, not Motorola, is responsible for the provisioning of telephone services through

this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-

ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-

vices provided through this equipment.

!IMPORTANT: When using this residential gateway, you CANNOT make any calls,

including an emergency call, and the emergency call operator WILL NOT be able to

locate where you are calling from, under the following circumstances:

•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or

otherwise fails

•You lose electrical power

•Your broadband, ISP, or VoIP telephone service is suspended or terminated.

vi Safety and Compliance Information

Safety and Compliance Information

Internet Telephone Service and 999/112 in the United Kingdom

Your VoIP Telephone Company provides customer with access to public emergency call services. When you

dial 999/112, your call may be routed from your VoIP provider’s network to a national emergency operator

who will handle your call. Contact your provider for information about their VoIP 999/112 services.

When using this residential gateway, you may be able to make an emergency call to an operator, but E999

location services may not be available, under the following circumstances:

•You have changed the physical address of your voice gateway, and you did not update or otherwise

advise your VoIP telephone provider of this change.

•You are using a non-U.K. telephone number.

•There are delays in making your location information available in or through the local automatic location

information database.

Note:

Your VoIP service provider, not Motorola, is responsible for the provision of VoIP telephone services through

this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-

ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-

vices provided through this equipment.

!IMPORTANT: When using this residential gateway, you CANNOT make any calls,

including an emergency call, and 999 location services WILL NOT be available, under the

following circumstances:

•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or

otherwise fails

•You lose electrical power

•Your broadband, ISP, or VoIP service is suspended or terminated

Safety and Compliance Information vii

Safety and Compliance Information

Internet Telephone Service and 911 in Canada

Your VoIP telephone company provides customer with access to public emergency call services. VoIP

telephone companies may offer a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911)

service but could have some important differences and limitations when compared with enhanced 9-1-1

service (E911) available in most locations in conjunction with traditional telephone service. Contact your

provider for information about their VoIP 911 services.

You should inform any household residents, guests and other persons who may be present at the physical

location where you utilize VoIP telephone service, of the important differences in and possible limitations of

VoIP 9-1-1 Dialing services.

Note:

Your VoIP service provider, not Motorola, is responsible for the provisioning of telephone services through

this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities,

damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the

services provided through this equipment.

IMPORTANT: When using this residential gateway, you CANNOT make any calls,

including an emergency call, and E911 location services WILL NOT be available, under

the following circumstances:

•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or

otherwise fails

•You lose electrical power

•Your broadband, ISP, or VoIP service is suspended or terminated

viii Safety and Compliance Information

Safety and Compliance Information

Internet Telephone Service and 911 in the United States

When using this residential gateway, you may be able to make an emergency call to an operator, but E911 location

services may not be available, under the following circumstances:

•You have changed the physical address of your residential gateway, and you did not update or otherwise

advise your service provider of this change.

•You are using a non-U.S. telephone number.

•There are delays in making your location information available in or through the local automatic location

information database.

Contact your VoIP Service Provider for additional information on their 911 protocols.

Note:

Your VoIP Service Provider, not Motorola, is responsible for the provision of telephone services through this

equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-

ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-

vices provided through this equipment.

!IMPORTANT: When using this residential gateway, you CANNOT make any calls,

including an

emergency call, and E911 location services WILL NOT be available, under

the following circumstances:

•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or

otherwise fails

•You lose electrical power

•Your broadband, ISP, or VoIP service is suspended or terminated

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