MiVoice 6920 User manual

Contacts

Voicemail

Settings

Provides

services and

options that

allow you to

customize

your phone.

Volume

The headset port is for headset use only. Plugging

any other devices into this port may cause damage

to the phone and will void your warranty.

Softkeys

Four state-

sensitive softkeys.

Redial

Goodbye

Hold

Ends active

calls and used

Displays Call

Places an active

call on hold or

Displays

a list of your

contacts.

Adjusts the

volume for

the ringer,

handset,

speaker,

and headset.

Provides

service.

your voicemail

access to

Programmable Keys

Up to 18 programmable keys,

a maximum of six

programmable keys per page.

for exiting menus.

History with a list

of outgoing calls.

Mute

Mutes/unmutes

all outgoing audio

from headset,

handset or

speaker.

Speaker/Headset

Toggles the phone’s audio between speaker

and headset. If you are using a DHSG/EHS headset,

ensure that the headset jack adapter is removed

from the headset port. See the Mitel MiVoice 6920

IP Phone Installation Guide for more details.

Warning!

Call History

Displays a list

of missed,

outgoing and

received calls.

resumes a call

from hold.

Navigation/Select

Multi-directional navigation

keys are used to navigate

through the phone menu.

Press the center button

to select menu options and

perform various actions.

On the Home screen,

the left and right navigation

keys can be used to access

the additional pages of

programmable keys.

Basic call handling

Making a call

1. Lift the handset or press the key, and

dial the number.

2. Press the Line programmable key and dial

the number.

Ending a call

Place the handset back in its cradle, press the End Call softkey, or press the

key.

Answering a call

key for handsfree operation.

key twice to call the last dialed number

Lift the handset or press the

Redialing

Press the Redial softkey once or as

the displayed on the Home screen

Press the key once to access the Call History application that

displays a list of recently dialed numbers. Use the up and down navigation keys

to scroll through the entries and either press the Select button or Dial

softkey to redial the selected number.

Muting

Press the key while on an active call to mute the microphone for your ,

key again to unmute the audio.

headset, or speaker. Press the

Holding and resuming

key. A (hold) icon flthat

1. To place an active call on hold, press the

displays on the the respective Line key.

2. To resume the call, press the key again or press the respective Line key.

Note: For details on all the available features and options, refer to the Mitel MiVoice

6920 IP Phone User Guide.

QUICK REFERENCE GUIDE

MiVoice 6920 IP Phone

Getting started

QUICK REFERENCE GUIDE

User Interface (UI overview

Home screen

The Home (default) screen is displayed when the phone is in the idle state. The

Home screen displays status indicators, your user directory number, avatar,

the last dialed number, time, date and list of programmable softkeys.

Call screen

When on an active call, the caller's avatar, name, number and call duration

timer is displayed. The context-sensitive softkeys are updated with applicable

call handling features.

Applications

Contacts

The Contacts application stores personal phone book and directory. The Mitel

MiVoice 6920 IP Phone supports a localized personal directory as well as

enhanced functionality, allowing for interoperability with LDAP (corporate)

directories.

Making a call using the Contacts application

1. Press the key to access the Contacts application.

2. Navigate to the respective contacts folder and scroll through the contacts

by using the navigation keys

or 

Enter characters using the keypad and press the Search softkey to use

the search feature.

3. When the applicable contact is highlighted, press the Select button or Dial

softkey to place a call to using the entry’s default phone number

or

To place a call to a different phone number defined for the entry (for

example, a mobile number), press the right navigation key, highlight the

phone number you want to call using the up or down navigation keys, and

press the Select button or Dial softkey.

Status Indicators

Date and time

Programmable

State-Sensitive

Keys

Softkeys

Programmable Key

Page Indicator

Dots indicate

the number of

programmable key

pages and the

relative position.

Call Timer

Caller ID

Transfer Softkey End Call Softkey

Prime Line Key

Busy

On Hold

Solid -

Available

Blinking -

Ringing d

Contact Details

Search Fiel

(Name and

Number)

Add New

Contact

Number of

Contacts

Delete Contact

Softkey

Dial Softkey

Folders

in Folder

.Your Directory Number Network Connected

Attempting

Disconnected

Call Forward

Always Missed Calls

Do Not Disturb

Headset Connected

Hotdesk User

Voicemail

Pending

Scrollbar

Last Number

Dialed

Avatar

Conference Softkey

Using the Call History application

1. Press the key to access the Call History application.

2. Scroll through the lists by using the navigation keys. To view additional entry

details, press the Right navigation key when the entry is highlighted.

3. Press the Select button or Dial softkey to place a call to the respective entry

or

Press the Add Contact softkey to copy the entry to your Contacts application

or

Press the Delete softkey to delete the entry from your Call History.

Voicemail

When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6920

flashes red and the (Voicemail) icon displays on the status bar, indicating

that voicemail messages are available. You can access your voicemail service by

pressing the Voicemail key.

Visual voicemail

Visual voicemail enables access to voicemail system and displays a count of all,

new and recorded voicemail messages.

All, New, and

Recorded

Voicemails

Dial Softkey

Send Voicemail

Play a Voicemail

Urgent Voicemail

to a Number

Delete Entry

Softkey

Note: Voicemail and visual voicemail functionality must be configured by your System

Administrator.

Enabling visual voicemail

1. Press the (Settings) key on the phone to access the Settings menu.

2. Navigate to Voicemail using the left navigation key and then press the Select

softkey.

3. Press the Select softkey to select the key opens Voicemail App checkbox.

4. Press the Save softkey.

Note: For security reasons, the password can be enabled only from the user login screen.

Note: For additional visual voicemail functions, refer to the Mitel MiVoice 6920 IP Phone User Guide.

Advanced call handling

The Mitel MiVoice 6920 IP Phone provides a method for transferring calls

through the Transfer softkey.

Transferring a call

1. Ensure you are an active call with the party you wish to transfer.

2. Press the Transfer softkey.

3. The active call is placed on hold.

4. Enter the transfer recipient’s number and press the Transfer softkey.

Call History

Filters

Dial Softkey

Copy to

Contacts

Call Type Indicator

Missed Call

Received Call

Outgoing Call

Entry Details

(Name/Number,

Time, Date)

Delete Entry

Softkey

Scrollbar

QUICK REFERENCE GUIDE

Call History

The Call History application displays a list of your missed, outgoing and

received calls. You can view, delete and dial out to call history entries as well as

copy entries to your Contacts application.

Creating a multi-party conference call

1. Ensure you are an active call with one of the parties with whom you wish to

create a conference.

2. Press the Add User softkey. The active call is placed on hold.

3. Enter the conference target’s number.

4. Wait for an answer, consult, and then press the Join Calls softkey to create the

three-way conference call.

5. Repeat steps 2 to 4 to add an additional party (maximum of seven

participants) to the conference.

Speed Call programmable key configuration

Speed Call

key allows you to dial a specified number with one key press.

Speed Call

keys can be useful as they can be programmed to dial directly to an internal or

external number or quickly access features that use feature access codes. You can

also transfer calls to or create conference calls using your

Speed Call

keys in place of

dialing out manually.

Note: Configuring a programmable key using the press-and-hold method is only available if enabled by

your System Administrator.

Programming a Speed Call key

1. Press and hold the applicable programmable key (for 0-5 seconds) until the

Label Name field is displayed.

2. In the Label Name field, enter a label to apply to the key.

Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.

3. Press the down navigation key to move to the Number field and enter the

number using the dialpad keys.

4. (Optional) Press the down navigation key to move to the Private checkbox and

press the Select button to make the key a Private Speed Call key. When a

Private Speed Call key is pressed, the call is considered private and caller ID

information is not displayed in the phone’s call history.

QUICK REFERENCE GUIDE

5-Press the Save softkey to save the information to the key you selected.

Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, and Account Code keys

can be programmed using the press-and-hold method (if enabled by your System Administrator). For

more information, please refer to the Mitel MiVoice 6920 IP Phone User Guide.

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