Mitel Sx-100 User manual

User

Gu.ide

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Introduction

Welcome to the Mite1 SUPERSWITCH@ system.

In the days ahead, you’ll be able to explore the many

features provided with your system.

With the SUPERSET qTMtelephone set, you’ll discover

that advanced call-handling is only a touch-of-a-

button away.

We’ve prepared this guide so that you’ll know exactly

how to use the SUPERSET 3TMor SUPERSET 4 set.

The features available on your system have been

specially selected by your company and may not

include all the features described in this guide.

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SUPERSET 4

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Contents

Your SUPERSET 4

Overview

Line Select Keys

Line Displays

Handsfree Operation

Placing a Call

Answering Calls

Placing a Call on Hold

Transferring Calls

Finishing Calls

Speed Calling

Conference Calls

UCD Agent

Sub-attendant

And More!

ADD HELD

BACKGROUND MUSIC

CALLBACK

CALL FWD

CAMP ON

CANCEL

CONF

HANG-UP

MSG

NAME

NIGHT ANS

OVERRIDE

PAGE

PRIVACY REL

PROGRAM

REDIAL

RELEASE

REMINDER

SEND MSG

SPEED CALL

SPLIT

SWAP

SWAP CAMP ON

TRANSCONF

1:FWD

2:N0 DIST’B

3:AUT0 ANS

4:MSG

5:ACC

Page

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Your SUPERSET 4

.._. ,. _ I

Overview

1 Speaker Volume Control

Used to increase or decrease the speaker volume.

2 Ringer Volume Control

Increases or decreases the ringer volume.

3 Line Status Display

Used to display status of the line assigned to the

corresponding key.

4 Speed Call Keys and Line Select Keys

These keys may be assigned as internal or

outgoing lines. The remaining keys can be used

as speed call keys.

5 Hold Key

Used to place a line on hold.

6 Feature Display

A liquid crystal display used to display prompts

and messages.

7 Feature Keys

Six unmarked feature keys used to activate the

corresponding feature named in the feature

display.

6 Microphone

A sensitive microphone for handsfree set

operation.

9 Ringer Pitch Control

Used to adjust the pitch of the ringer, making it

easy to identify your set when it’s ringing.

Accessible through a hole in the base of the set,

the control can be adjusted with a screwdriver.

10 Supplementary Feature Keys

display

Used in conjunction with other keys to display

saved numbers, call forward settings, identities of

lines and calling or camped-on parties. To clear /

the display, press EXIT feature key.

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select features

Used to select and enable or disable

supplementary features in the features display.

speaker on/off

Used for handsfree SUPERSET 4 set operation.

mic. on/off

Used to switch the microphone ON or OFF.

Dial Key Pad

A standard 12-key telephone dial pad.

Handset

Used for private conversations.

Speaker

Both ringer and voice outputs share the same

speaker. There are separate volume controls for

ringer and voice.

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Your SUPERSET 4 (cont’d)

Line Select Keys

Normally, when you lift the handset or press the

speaker on/off key, your own line is selected

automatically.

To place or answer a call on a different line, press

appropriate line select key. You may have lines on

your set which are assigned to other sets. Your

conversations on these lines will be private, unless

you add another user to the conversation by using

system feature.

Line Displays

the

When a line is the line status display appears

as shown below

Idle cl

Called (incoming call)

q q

Alternating

Busy M

Busy at another extension ml

On Hold

a 0 a q Flashing

On Hold at another extension

0 Flashing

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Handsfree Operation

To change from handset to speaker operation

Press the speaker on/off key (1) and

replace handset

Continue your conversation handsfree.

To change from speaker to handset operation

Lift the handset

The speaker and microphone are now disabled.

To consult privately during speaker operation

Press microphone on/off (2)

Speaker is still in use but microphone is now

disabled.

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Placing a Call

‘o place a call to another extension

Obtain dial tone

Lift handset,

or press speaker on/off key (1)

and either dial extension number,

or press a speed call key

(2)

if the number has been saved for speed calling.

or dial the required number

without lifting the handset.

‘o place a call to another extension - Intercom

Press an intercom speed call key

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Placing a Call

To place a call to an outside number

Obtain dial tone

Lift handset,

or press speaker on/off key (1)

and either dial extension number

or press a speed call key (2)

if the number has been saved for speed calling.

or press REDIAL (3)

if the number is the last number you dialed.

or press CALL (4)

if you are returning a call in response to a message.

If your own line is free, the line is selected

automatically; otherwise select a free line select

key (2) and dial a number from the Dial Key Pad.

If the line indicator next to the line select key is lit,

someone else is using that line.

or dial the required number

without lifting the handset.

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