Medel OPUS 2 Operating instructions

Troubleshooting the Opus 2 Processor

No sound / no start-up lights

Change the batteries. Try batteries from a different pack if they were changed

recently.

Check that the battery contacts are clean and free from dust and dirt. If not, clean

with a soft cloth. If the problem persists, change the battery pack frame.

Check that the on / off switch is able to be closed securely. If not, clean with a soft

cloth. If the problem persists, change the battery pack frame.

Check that the battery pack cover slides all the way up to the base of the processor.

If not, gently wipe with a soft cloth or replace.

Check the coil cable is fully inserted into its socket and is functional. If the problem

persists, change the coil cable.

Use the speech processor test device to check that the Opus 2 is transmitting sound.

This video shows how to use the speech processor test device.

Intermittent or reduced sound

Check the coil cable is fully inserted into its socket and functional. If the problem

persists, change the coil cable. This Med-El webpage shows how to change the coil

cable with illustrated steps.

Worn-out batteries. Change the batteries. Try batteries from a different pack if they

were changed recently.

Place into the drying box overnight.

Coil site feels tight or sore

Contact your clinic. A gentler magnet may be needed. A tight magnet can cause

long term skin problems, headaches and discomfort.

Batteries are not lasting as long as usual

Change the batteries. Try batteries from a different pack.

If using rechargeable batteries, their charge will naturally decrease with time and

use. Contact the department for replacements.

I can’t change the settings (e.g. volume / programme) via my fine tuner

anymore

The fine tuner may have lost its link with the Opus 2 processor. It will need to be

synced again. Place the coil of the Opus 2 processor on the MT button of the fine

tuner and turn the processor on. The fine tuner lights will blink to confirm a

successful sync. This video shows how to link the fine tuner with the Opus 2

processor.

I’m worried my Opus 2 might fall off my ear

Clear plastic safety loops (snuggies) are available. They loop around your ear and

hold onto the processor.

A safety line is available. It loops around the processor and clips to your clothing.

Helpful resources

Opus 2 user guide (pdf)

More support can be found on the Med-El troubleshooting web page

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