Main Resource 2022S series User manual
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for all your Comdial needs.
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Comdial Digital Telephone System
LCD Speakerphone
System Reference Guide
Applies to Impression LCD speakerphone models 2022S-xx Using the following
software cartridges on a digital telephone system
I0408 Rev. 18A and Later
I0816 Rev. 18A and Later
I1632 Rev. 18A and Later
S0408 Rev. 18A and Later
S0816 Rev. 18A and Later
S1632 Rev. 18A and Later
Contents:
• sing Speakerphone Capability
• Program Attendant Features
• Answering Calls
• Making Calls
• Subdued Off-Hook Voice Announcement (SOHVA)
• Holding Calls
• Transferring and Conference Calls
• Other Telephone Features
• Text Messaging
• Programming Your Telephone
• Troubleshooting Your Telephone
• Quick Reference Guide
• Glossary
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Using Speakerphone Capability
A note on placing your speakerphone: For best audio quality, place your phone
at least eight inches away from the edge of your desk, do not use speakerphone in a
high traffic area with an excess of background noise and do not place anything
directly beside or beneath your speakerphone.
A note on using your speakerphone: Speak directly into the microphone, remain
within a radius of three feet from your phone and keep in mind that the voice-
activated microphone will cause the conversation to become garbled if both parties
speak at the same time.
The speakerphone feature of our phone allows you to place a call or answer a call-
announce while on hook. During a conversation, switch from speakerphone to
handset for privacy by lifting the handset and talking. To return to speakerphone,
press SPKR and hang up.
Place a call using speakerphone:
• Press the line or ITCM button
• Dial
To use autodial with speakerphone, press the programmed button.
Answer a call using speakerphone:
• Press the line button with the flashing red or orange light
End a call using speakerphone:
• Press SPKR
Status Lights
Direct Station Select and Busy Lamp Field Buttons:
Steady red – station is in use or Do Not Disturb
Flashing red – station is receiving a call or station is calling you
Rapidly flashing red – station-to-station messaging has been set.
Line Buttons:
Steady green – line is in use at your station
Steady red – line is in use at another station
Flashing red – a call is coming in on this line
Flashing orange – your line is ringing and will be answered when you take the
telephone off hook
Winking green – line is on hold at your station
Winking red – line is on hold at another station
Rapidly flashing green – line has recalled from hold at your station
Rapidly flashing red – line has recalled from hold at another station
Next to a fixed or programmable feature button:
Steady red – feature is on
Steady off – the feature is off
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Next to the ITCM button:
Steady red with a quick flash – you are using your intercom
Rapidly flashing red – auto redial is in use or system is in night mode
Winking red – an LCD message is set on your phone for others to receive when they
call you
Flashing red – another station is calling you
Next to the HOLD button:
Flashing red – a message is available for pick up
Rapidly flashing red – automatic station relocation has been set
Next to the SPKR button:
On steady with telephone on hook and busy – speakerphone mode active
On steady with telephone on hook and idle – background music is on
On steady with telephone off hook and busy – group listen is active
Next to the M TE button:
On – called party cannot hear your conversation.
LCD Abbreviations
LCD Screen Feature
ADIAL Automatic Dial
ALL All
ANS Answer
ARDL Automatic Redial
BKSP Back Space
BLOCK Block
CAMP Camp
CFWD Call Forward
CLBK Call Back
CLEAR Clear
CWAIT Call Waiting
DARK Dark (Contrast)
DIAL Dial
DISP Display (Contrast0
DND Do Not Disturb
DSS Direct Station Select
EXIT Exit
EXT External
FEAT Feature
FWD Forward
G (followed by last number) Group
HOLD Hold
HVHLD Have Hold
INT Internal
L (followed by last number) Line
Last No Saved Last Number Saved
LIGHT Light (Contrast)
MUSIC Background Music
MSG Message
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for all your Comdial needs.
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NEXT Next Display
OVER Override
LCD Screen Feature
P (followed by last number) Port
PERS Personal
PREV Previous Display
RECALL Recall
RECON Reconnect
RING Ring Tone
S (followed by last number) Station
SAVE Save Number
SDIAL Speed Dial
SEND Send Transfer
SET Set
SOHVA Subdued Off Hook Voice Announce
TIMER Timer
TKMSG Take Message
VAB Voice Announce Block
Rings
Two short rings – intercom call
Single longer ring – outside call
One short ring burst – voice announce
Three short ring bursts – ringback from a hall on hold or in queue.
Choose from six rings to identify calls ringing to your phone.
Program Attendant Features
Creating LCD Response Message
Your phone system provides two default messages, “Back at…” and “Call…”. You
may add eight additional messages or choose not to use the default messages and
create 10 customized messages.
To Store LCD Messages:
1. Write your messages (up to 16 characters) on the chart below.
2. Use the letter code table below to assign a number to each letter
3. Write these numbers on the line beside the message letters
4. Press ITCM
5. Dial “*#05”
6. Dial a message location number (0-9)
7. Dial “#” to clear the current message
8. Compose messages by dialing the two digit codes related to the letters
9. Dial “*” to save
10. Dial the next location number
11. Dial “#” to clear, compose messages with two-digit codes and press “*” to
save
12. Repeat as needed
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13. Press “SPKR to end.
Example Create a message that will read as “GONE HOME” and program it to
message location number 3.
1. Press ITCM
2. Dial “*#05”
3. Dial “3#”
4. Dial
G o n e H o m e
41 66 65 35 42 66 64 35
5. Dial “*” and press SPKR to end.
6. When you have finished creating messages, fill in the list on the page below
and give a copy to each station user.
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Letter Code Table
Character Code Character Code Character Code
A 21 a 24 SPACE 12
B 22 b 25 ; 17
C 23 c 26 / 18
D 31 d 34 “ 19
E 32 e 35 . 27
F 33 f 36 , 28
G 41 g 44 29
H 42 h 45 1 01
I 43 i 46 2 02
J 51 j 54 3 03
K 52 k 55 4 04
L 53 l 56 5 05
M 61 m 64 6 06
N 62 n 65 7 07
O 63 o 66 8 08
P 71 p 74 9 09
Q 11 q 14 0 00
R 72 r 75
S 73 s 76
T 81 t 84
U 82 u 85
V 83 v 86
W 91 w 94
X 92 x 95
Y 93 y 96
Z 13 z 16
LCD Messages Programmed
Location Code Message Letter Codes
1 Back at System Message
2 Call System Message
3
4
5
6
7
8
9
0
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Naming System Telephones
Assign a personal or group name to each telephone on the system to know who is
calling you. The name may contain up to seven letters and will be show on the
user’s display and in the called party’s display. Examples SALES, TECH, K BROWN.
To Name a System Telephone:
1. Use the letter code above to create names for all telephones requiring a name
2. Press ITCM
3. Dial “*#06”
4. Dial the station number of the phone to be named (10-57)
5. Dial “#” to clear the current name
6. Dial the two-digit codes that correspond to the letters
7. Dial “*” to continue entering stations names (start at step number 4)
8. Press SPKR to end
9. Record names on the following pages
Station Names Assigned
Ext. Name Ext. Name Ext. Name
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Page 8 of 34
Music on Hold
To set music on hold:
1. Press ITCM
2. Dial “*#04”
3. Press “1” to enable or “2” to disable.
The Light at button A1 (top left programmable button) will be illuminated when
music on hold is enabled.
Setting the Night Transfer for Ringing Mode
Normal ringing assignments of incoming lines may be transferred to a station or
stations for off-hour or special answering. Stations may also be assigned to answer
any ringing outside line.
Set the night transfer mode from the attendant’s station:
1. Press ITCM
2. Dial “*#03”
3. Dial “1” to enable or “2” to disable.
4. Press SPKR to end.
Setting a night Transfer Button
To program a Night Transfer Button:
1. Press ITCM
2. Dial “**1”
3. Press one of the programmable buttons
4. Press ITCM
5. Dial “*#03”
6. Press SPKR to end.
Setting the System Clock
The time and date appear on the LCD speakerphone display. To set:
1. Press ITCM
2. Dial “*#01”
3. Dial two digits for year (00-99)
4. Dial two digits for month (01-12)
5. Dial two digits for day (01-31)
6. Dial two digits for hour (00-23)
7. Dial two digits for minutes (00-59)
8. Press SPKR to end
Print Station Message Detail Accounting Records (SMDA)
If your system is connect dot a printer, you can command the system to print
several different types of reports and to delete all stored SMDA records.
To Print:
1. Press ITCM
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Page 9 of 34
2. Dial “*#07”
3. Choose a report
• 1# – station report
• 1 (port number # - single station report
• 2# - line report
• 3# - SMDA department report
• 4# - account codes
• 5# - automatic reports
• 6# - print all records
• 7# - to delete SMDA records
• 0# - Departmental Call Distribution
• 8 – view (on LCD) the number of free records remaining in the system
• 9 – to cancel printing
Press SPKR to end.
Storing System Speed Dial Numbers:
Store up to 99 speed dial numbers at the attendant telephone. All users will be able
to access these from their individual stations. Distribute the list of stored numbers
to all users for their reference.
To program:
1. Press ITCM
2. Dial “*#02”
3. Dial 01-99 to choose storage location
4. Dial “#” to clear the current entry
5. Choose the line that is to be used
a. Dial 01-24 for lines 1 through 24
b. Dial 91-94 for line groups 1 through 4
c. Press ITCM for intercom
6. Dial the number to be stored. Press HOLD to insert a pause. Press TAP to
store flash.
7. Press T/C
8. To program a name, enter the digits from the letter code chart above (up to
16 characters). Press T/C again to leave the name blank
9. Press T/C to save
10. Repeat steps 3-9 to store the next number
11. Press SPKR to end.
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for all your Comdial needs.
Page 10 of 34
System Speed Dial Numbers:
Loc. Name
Number
Loc. Name
Number
Loc. Name
Number
System Alarm Reporting
When the system experiences a disruption, such as a failure to communicate with a
particular station due to a disconnected station or an off-line system data printer, an
alarm signal displays at the attendant’s station. The attendant can command the
system to display alarm codes on the LCD of their phone.
When enabled and a new alarm is present, a flashing “*” displays on the first line of
your phone’s LCD. Keep note of the alarms displayed and relate these to the installer
of your system.
To Display Alarms
Press and hold “*” for five seconds. The following information may be displayed
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