Logitech HD Pro Webcam C910 Installation guide

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FAQ

Microphone and audio issues with my Logitech webcam

To troubleshoot your webcam microphone, do the following:

Verify that you can hear sound through your speakers

Test the microphone in Windows Sound Recorder

Make sure the microphone is selected in the Logitech Webcam Software (LWS)

Determine if the microphone drivers are loaded properly in Windows Device Manager

Verify that you can hear sound through your speakers

First confirm that you can hear sound through your audio output device (speakers / headphones)

by doing the following:

1. Play a sample .wav or .mp3 file.

NOTE: Sample files can be found in the My Documents/My Music/Sample Music folder

on your computer.

2. Make sure your audio output device is functioning properly and isn't muted either on the

device itself or through the Windows operating system.

Muted

Not Muted

3. If your computer audio is currently muted, to un-mute:

1. Click on your audio icon shown above.

2. Uncheck the box next to "Mute" by clicking in it.

3. Close the Volume panel by clicking anywhere on your screen.

Test the microphone in Windows Sound Recorder

NOTE: Before following the next steps, connect your webcam to an alternate USB port and

make sure it is detected by your operating system. For instructions, see the Determine if the

microphone drivers are loaded properly in Windows Device Manager section below.

1. Launch Windows Sound Recorder:

1. Windows XP: Start > All Programs > Accessories > Entertainment > Sound

Recorder

2. Windows Vista: Start > All Programs > Accessories > Sound Recorder

2. Click the Record button and speak into the microphone on the webcam.

3. You should see the green line move, indicating the application is picking up sound. Click

the Stop button when you're done recording.

4. Click the Play button to play back the recording.

5. If there is no sound at playback, check if the Logitech webcam microphone is selected.

Here's how:

oClick Edit and then select Audio Properties.

oMake sure your webcam's microphone is listed as the "Default device" under

Sound recording. If it isn't, select it from the drop-down menu and repeat Steps

2-4 to verify it is working correctly.

NOTE: The next few images show the Webcam 250 for reference only.

6. Follow the instructions below that reflect your situation:

oIf the microphone is working and you're able to hear your audio recording,

continue to the Make sure the microphone is selected in the Logitech Webcam

Software (LWS) section below.

oIf the microphone isn't a selectable option, skip to the Determine if the

microphone drivers are loaded properly in Windows Device Manager section

below.

oIf the microphone is selectable but you're unable to record audio, make sure the

microphone isn't muted. Here's how:

Open the Volume Control panel (Start > All Programs > Accessories >

Entertainment > Volume Control).

Click Options and then select Properties.

Under Mixer device, select "Logitech Mic".

Under Show the following volume controls, check the box next to

"Capture" (if it isn't already selected) and then click OK.

Uncheck the box next to "Mute all" by clicking in it..

Make sure the microphone is selected in the Logitech Webcam Software (LWS)

LWS 1.x

LWS 2.x

LWS 1.x

1. Launch LWS (Start > Programs > Logitech > Logitech Webcam Software >

Logitech Webcam Software).

2. On the LWS menu, click the Change Settings option.

3. Select Audio Settings.

NOTE: Webcam 250 is shown for reference only.

4. Verify that your webcam microphone is listed in the Select Microphone drop

down.

5. If the microphone is not listed, click the Audio Tuning Wizard (gears) button

and follow the steps provided.

6. Make sure the audio mute button in the LWS menu isn't engaged (as shown

below).

7. Create a sample video recording and then play back the file to verify that sound

was recorded.

LWS 2.x

1. Launch LWS (Start > Programs > Logitech > Logitech Webcam Software).

2. On the LWS menu, click the Quick Capture option.

3. Select the Video option to adjust your audio settings.

4. Verify that the Logitech microphone is selected in the Select Microphone drop-

down menu.