Logitech HD Pro Webcam C910 Installation guide
FAQ
Microphone and audio issues with my Logitech webcam
To troubleshoot your webcam microphone, do the following:
Verify that you can hear sound through your speakers
Test the microphone in Windows Sound Recorder
Make sure the microphone is selected in the Logitech Webcam Software (LWS)
Determine if the microphone drivers are loaded properly in Windows Device Manager
Verify that you can hear sound through your speakers
First confirm that you can hear sound through your audio output device (speakers / headphones)
by doing the following:
1. Play a sample .wav or .mp3 file.
NOTE: Sample files can be found in the My Documents/My Music/Sample Music folder
on your computer.
2. Make sure your audio output device is functioning properly and isn't muted either on the
device itself or through the Windows operating system.
Muted
Not Muted
3. If your computer audio is currently muted, to un-mute:
1. Click on your audio icon shown above.
2. Uncheck the box next to "Mute" by clicking in it.
3. Close the Volume panel by clicking anywhere on your screen.
Test the microphone in Windows Sound Recorder
NOTE: Before following the next steps, connect your webcam to an alternate USB port and
make sure it is detected by your operating system. For instructions, see the Determine if the
microphone drivers are loaded properly in Windows Device Manager section below.
1. Launch Windows Sound Recorder:
1. Windows XP: Start > All Programs > Accessories > Entertainment > Sound
Recorder
2. Windows Vista: Start > All Programs > Accessories > Sound Recorder
2. Click the Record button and speak into the microphone on the webcam.
3. You should see the green line move, indicating the application is picking up sound. Click
the Stop button when you're done recording.
4. Click the Play button to play back the recording.
5. If there is no sound at playback, check if the Logitech webcam microphone is selected.
Here's how:
oClick Edit and then select Audio Properties.
oMake sure your webcam's microphone is listed as the "Default device" under
Sound recording. If it isn't, select it from the drop-down menu and repeat Steps
2-4 to verify it is working correctly.
NOTE: The next few images show the Webcam 250 for reference only.
6. Follow the instructions below that reflect your situation:
oIf the microphone is working and you're able to hear your audio recording,
continue to the Make sure the microphone is selected in the Logitech Webcam
Software (LWS) section below.
oIf the microphone isn't a selectable option, skip to the Determine if the
microphone drivers are loaded properly in Windows Device Manager section
below.
oIf the microphone is selectable but you're unable to record audio, make sure the
microphone isn't muted. Here's how:
Open the Volume Control panel (Start > All Programs > Accessories >
Entertainment > Volume Control).
Click Options and then select Properties.
Under Mixer device, select "Logitech Mic".
Under Show the following volume controls, check the box next to
"Capture" (if it isn't already selected) and then click OK.
Uncheck the box next to "Mute all" by clicking in it..
Make sure the microphone is selected in the Logitech Webcam Software (LWS)
LWS 1.x
LWS 2.x
LWS 1.x
1. Launch LWS (Start > Programs > Logitech > Logitech Webcam Software >
Logitech Webcam Software).
2. On the LWS menu, click the Change Settings option.
3. Select Audio Settings.
NOTE: Webcam 250 is shown for reference only.
4. Verify that your webcam microphone is listed in the Select Microphone drop
down.
5. If the microphone is not listed, click the Audio Tuning Wizard (gears) button
and follow the steps provided.
6. Make sure the audio mute button in the LWS menu isn't engaged (as shown
below).
7. Create a sample video recording and then play back the file to verify that sound
was recorded.
LWS 2.x
1. Launch LWS (Start > Programs > Logitech > Logitech Webcam Software).
2. On the LWS menu, click the Quick Capture option.
3. Select the Video option to adjust your audio settings.
4. Verify that the Logitech microphone is selected in the Select Microphone drop-
down menu.
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