EGC-QRG-1078-US Rev1208 ©Elavon Inc
In the event your terminal loses power or malfunctions, you can still
Activate, Redeem and Reload Gift Cards by calling: 1-866-784-4839.
Activation
Use to issue a new card, cards will not
work until this transaction is performed
>Dial 1-866-784-4839
>Input your User ID, then press [#]
(If you do not have this #, please
contact Customer Service.)
>Input the card # and press [#]
>Input the password and press [#]
>Input $ amount in dollars and cents,
without a decimal, and press [#]
>The system will play back the amount
and prompt you to:
•Press[1] if the amount is correct
•Press[2] if the amount is incorrect
Please record the Authorization # and
Card #
>You will then be prompted to:
•Press[1] to hang up
•Press[2] to start another transaction
•Press[3] to repeat the Authorization #
Redemption
When a customer presents the Gift Card
for payment, this transaction will reduce
the value on the card
>Dial 1-866-784-4839
>Input your User ID, then press [#]
(If you do not have this #, please
contact Customer Service.)
>Input the card # and press [#]
You will be given the balance of the card
>Select [1] for Redemption
>Input $ amount in dollars and cents,
without a decimal, and press [#]
>The system will play back the amount
and prompt you to:
•Press[1] if the amount is correct
•Press[2] if the amount is incorrect
Please record the Authorization # and
Card #
>You will then be prompted to:
•Press[1] to hang up
•Press[2] to start another transaction
•Press[3] to repeat the Authorization #
Reload
Customer presents you with payment to
add value onto an ACTIVE Gift Card
>Dial 1-866-784-4839
>Input your User ID, then press [#]
(If you do not have this #, please
contact Customer Service.)
>Input the card # and press [#]
You will be given the balance of the card
>Press [2] for Increment/Reload
>Input the password and press [#]
>Input $ amount in dollars and cents,
without a decimal, and press [#]
>The system will play back the amount
and prompt you to:
•Press[1] if the amount is correct
•Press[2] if the amount is incorrect
Please record the Authorization # and
Card #
>You will then be prompted to:
•Press[1] to hang up
•Press[2] to start another transaction
•Press[3] to repeat the Authorization #
