Linksys SPA962 User manual
QUICK REFERENCE
BUSINESS SERIES
Linksys IP Phone Models:
SPA962, SPA942 and
SPA922
Quick Reference Guide for SPA9x2 Phones
Handset Message Waiting Indicator
Line Keys
LCD Screen
Soft Buttons
Navigation Button
Hold Button
Volume Button
Keypad
NOTES:
You can use only one device at a time: handset, headset, or•
speaker. To switch devices during a call, press the button for the
device you want.
Calls come in on the rst available line.•
Caller information appears on the LCD screen.•
Press line keys to use extensions on the SPA942 and SPA962.•
You might need to dial a number, such as• 9or 0. to make an
outside call. Ask your system administrator.
Messages Button•
Setup Button•
Mute Button•
Headset Button•
Speaker Button•
Phone Buttons and Features
Press this button... To do this....
Access voice mail messages. You can either:
press the• Setup button (below), then 8
or
dial the voice mail extension.•
Note that voice mail must be available on your network.
Modify the phone’s operations. Press Setup to display
a menu on the LCD. Press the corresponding number
for the option you want. Use the Navigation button
to scroll through options and use the soft buttons to
Select, Edit, and Cancel options.
Turn o the phone’s microphone. Press again to turn on
the microphone.
Speak and listen through a headset. Connect the
headset in the port on the right side of the
phone. Press the Headset button to make a call. Press it
again to end the call.
Enable the full-duplex speakerphone. You must speak
somewhat near the phone.
Press the Speaker button to make a call. Press it again
to end the call.
Put active call on hold. You can answer a call on
another line (the rst line ashes).
Resume the rst call by pressing the call’s line key.
If the second call is still in progress, it automatically
goes on hold.
Increase or decrease the volume on any device
(handset, headset, or speaker). Press +(the plus key) to
increase volume. Press -(the minus key) to decrease
volume.
You can press the Save soft button to save your volume
setting.
Messages
Setup
Mute
Headset
Speaker
Hold
Volume
Using Your Phone Buttons
The LCD shows basic phone and line information:
Top status line displays date, time, and station name•
Main area displays call information during a call•
Bottom lines display soft button names•
Right side displays extension numbers associated with the Line keys•
Use the soft buttons to access phone features. As shown above, soft buttons let
you:
Redial a number (redial)•
View your personal directory information (dir)•
Forward your calls (cfwd)•
Select “do not disturb” (dnd)•
Using Your LCD and Buttons
NOTE: This illustration shows the SPA942 phone display. The
SPA922 has no line keys. The SPA962 has six line keys.
<Date & Time> <Station Name>(
100 (
100 (
100 (
100 (
redial dir cfwd dnd
?
NOTE: Use the Navigation button to scroll up, down, left, and
right through soft button features.
Answering Two Calls on a SPA922
If a call comes in while you are on another call, press1. Hold to answer
the second call. The LCD displays both calls, and the Resume softkey
appears. Use the Resume softkey to toggle between calls.
When you hang up one call (on-hook), you can press2. Resume to
retrieve the call on hold. Note: press Resume while the phone is on-hook;
otherwise, the Resume softkey disappears.
To retrieve the call on hold, press3. Resume and pick up the handset (or
press speaker/headset).
Transferring Calls
Starting a Conference Call
To initiate a three-way conference call:
Press the1. Conf soft button during an active call. The rst call goes on
hold and you hear a dial tone.
Dial the second phone number or extension to conference in.2.
Press the3. Conf soft button again. The call now includes you and the
other two parties.
Hanging up disconnects all parties in the conference call.
Using Setup Shortcuts
You can use the Setup button to perform many tasks, including:
Using your phone directory•
Speed dialing a number•
Forwarding calls•
Frequently Used Soft Buttons
<< or >> moves
the cursor left or
right
DelChr deletes
the previous
character
Edit changes an
entry
Clear erases an
entire entry
Ok or Save
conrms your
selections
Cancel cancels
changes (if
pressed before
Ok or Save)
Select chooses
an item to view
or change
Add/Delete
adds or deletes
an entry
You can transfer in calls in two ways:
Press the soft button under1. Transfer/xfer during an active call. The
rst call goes on hold and you will hear a dial tone.
Dial the second phone number or extension. That phone rings.2.
To transfer the call without speaking to the second person3. , press
Transfer/xfer again.
To speak to the second person, wait for that person to answer and
speak privately before pressing Transfer/xfer.
You are disconnected from the call.
Additional support is also available by phone or online.
24-Hour Technical Support
866-606-1866
RMA (Return Merchandise Authorization)
http://www.linksys.com/warranty
Websites
US/Canada http://www.linksys.com
EU http://linksys.com/international
FTP Site
ftp://ftp.linksys.com
Support
http://www.linksys.com/support
Sales Information
800-546-5797 (800-LINKSYS)
Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S.
and certain other countries. Copyright © 2008 Cisco Systems, Inc. All rights reserved. Other brands
and product names are trademarks or registered trademarks of their respective holders.
8050110A-EW
Using Your Directory
Add a new entry:• Setup > 1 > 1
View a corporate directory:• Setup > 2
Use a personal directory (if created):• Setup > 1 > 3
Using Speed Dial
Add or edit a speed dial number:• Setup > 2
Viewing Call History
View a list of numbers you have dialed:• Setup > 3 > 1
View your answered calls:• Setup > 3 > 2
View your missed calls:• Setup > 3 > 3
Setting Up Call Forward
Forward all calls to one number:• Setup > 6 > 1
Forward when your phone is busy:• Setup > 6 > 2
Forward when your phone is not answered:• Setup > 6 > 3
Forward after a specied time delay:• Setup > 6 > 4
Changing the Time/Date
Change the time and date displayed on your phone LCD:• Setup > 7
Voice Mail
Change the number to dial for your messages:• Setup > 8
For more information about Setup shortcuts, soft buttons, and all other phone
features, see the Linksys SPA9x2 Phone User Guide.
Common Setup Shortcuts
NOTE: Press the buttons and numbers in the order shown. Pause
between numbers (so 1>1 is not mistaken for 11, for example).
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