KVM-TEC SMARTLINE User manual

Check out our

Installation Channel:

FIRST AID

6501 SET SMARTLINE

SVX IN COPPER

6501L CPU/LOCAL

6501R CON/REMOTE

6502 SET SMARTLINE

DUAL SVX2 IN COPPER

6502L CPU/LOCAL

6502R CON/REMOTE

CHECK YOUR EXTENDER

www.kvm-tec.com

kvm-tec

First

Aid

SMARTLINE

smart connections

First

Aid

kvm-tec

SMARTLINE SVX

smart connection

1. First check your delivery content SVX1....

1. power plug

12V 1A

4. HDMI

in from PC

2. USB to PC

4. HDMI out

to Monitor

power plug

12-24 VDC

2. USB from

Keyboard and Mouse

3. Network cable CAT 5e/6/7 up to 150m/492ft

4. HDMI to Monitor

Quick Installation SVX1 SMARTLINE local / CPU – remote/ CON

1. Connect the CON / Remote and the CPU / Local Unit to the included 12V 1A power supply.

2. Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU /

Local Unit. Connect keyboard and mouse to the CON / Remote Unit.

3. Connect the CPU / Local and the CON / Remote Unit with a network cable.

4. Now connect the HDMI-DVI cable to the DVI socket of the PC and the other end to the HDMI socket of the CPU

/ Local Unit (PC-in). Then connect the monitor with the HDMI-DVI cable to the CON / Remote Unit.

3. Than check your installation....

LOCAL/CPU Unit

o 1 x SVX 1 local (CPU)

o 1 x wall power supply 12V 1A

o EU-plug or INT Plug

o 1 x DVI - HDMI cable 1,8m/5,9ft

o 1 x USB cable 1,8m/ 5,9 ft

o 4 x rubber feet

REMOTE/CON Unit

o 1 x SVX1 remote (CON)

o 1 x wall power supply 12V 1A (EUplug) or

INT plug

o 1 x DVI - HDMI cable 1,8m/5,9ft

o 4 x rubber feet

2. Are your upgrades for

SMARTLINE SVX1 unlocked

possible upgrades for SMARTLINE SVX1

Matrix Switching System up to 48 endpoints

(First Aid Switching System for questions)

USB Memory

to unlock upgrades, please send an email or give us a

call. Please have your ID code ready.( you ﬁ nd your ID in

the OSD menu by pressing the button „M“ - Device ID

You´ll get a code from our support team.

Please, enter the code

First

Aid

kvm-tec

SMARTLINE SVX

smart connection

LOCAL/CPU Unit

o 1 x SVX 2 local (CPU)

o 1 x wall power supply 12V 1A

o EU-plug or INT Plug

o 2 x DVI - HDMI cable 1,8m/5,9ft

o 2 x USB cable 1,8m/ 5,9 ft

o 4 x rubber feet

REMOTE/CON Unit

o 1 x SVX2 remote (CON)

o 1 x wall power supply12V 1A (EUplug)

o or INT plug

o 2 x DVI - HDMI cable1,8m/5,9ft

o 4 x rubber feet

1. power plug

12V 1A

4. HDMI in

from PC

2. USB to PC

4. HDMI out

to Monitor

1. power plug

12-24 VDC

2. USB from

Keyboard and Mouse

KVM-TEC Smartline Local / PC

DC PC

USB

KVM-Link

Monitor

Out

KVM-TEC Smartline Local / PC

DC PC

USB

KVM-Link

Monitor

Out

3. Network cable CAT 5e/6/7 up to 150m/492ft

1. power plug

12V 1A

2. USB from

Kayboard and Mouse

Quick Installation SVX2 SMARTLINE local / CPU – remote/ CON

1. Connect the CON / Remote and the CPU / Local Unit with the included 12V 2A power supply.

2. Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU /

Local Unit. Connect keyboard and mouse to the CON / Remote Unit.

3. Connect the CPU / Local and the CON / Remote Unit with two network cables.

4. Now connect the HDMI-DVI cable to the DVI socket of the PC and the other end to the HDMI socket of the CPU

/ Local Unit (PC-in). Then connect the monitor with the HDMI-DVI cable to the CON / Remote Unit.

2. USB to PC

4. HDMI out

to Monitor

4. HDMI out

to Monitor

4. HDMI out

to Monitor

4. HDMI in

from PC

3. Network cable CAT5e/6/7 up to 150m/492ft

1. First check your delivery content SVX2....

2. Are your upgrades for

SMARTLINE SVX2 unlocked

possible upgrades for SMARTLINE SVX2

Matrix Switching System up to 48 endpoints

(First Aid Switching System for questions)

USB Memory

3. Than check your installation....

to unlock upgrades, please send an email or give us a

call. Please have your ID code ready.( you ﬁ nd your ID in

the OSD menu by pressing the button „M“ - Device ID

You´ll get a code from our support team.

Please, enter the code

First

Aid

kvm-tec

SMARTLINE SVX

smart connection

4. Check the LEDS to get more information....

Error Cause Solution

LED is not

lighting

The devices get no power Is the power supply connected? (white box)

LED is lighting

in red

No connection between

Loc and Rem

Check if the RJ45/network cable is connected well. (Clicking noise when

plugging in)

Control both, if it does not work please send an e-mail to support@kvm-

tec.com

LED is lighting

in orange

No picture on the monitor Check if the local/CPU (PC) cable is connected well.

Check if the remote/CON (monitor) cable is connected well.

If everything is connected well but no function appears, reconnect

power supply again.

If the menu is visible, press the Okey and choose the resolution of the

monitor. Then press the assigned number on your keyboard.

LED is lighting

green

Screen occurs but the

keyboard is not working

Plug out/in USB of keyboard and wait until driver is installed (after few

seconds).

Check all USB connections on both sides (Local and Remote)

If it is still not working, plug out/in DC once more

LED is lighting

green

No audio Establish audio connection:

plug stereo-jack to the audio output of the PC (green) connection with

local: IN

remote: headset OUT

Establish microphone connection:

plug stereo-jack to the microphone input of the PC (pink)

connection with local OUT

LED is lighting

green

The screen ﬂ ickers, has

an incorrect display

Install current ﬁ rmware from our homepage www.kvm-tec.com/

support/ﬁ rmware-download

LED is blinking

green

Different ﬁ rmware or

USB is not compatible

e-mail to [email protected]

LED are

lighting

differently

Different ﬁ rmware To enter on screen menu/check ﬁ rmware version:

To enter the On screen menu, press the Scroll Lock key ﬁ ve times in

quick succession. The currently installed ﬁ rmware version is displayed

below the menu

If ﬁ rmware update does not work, please send an e-mail to support@

kvm-tec.com

First

Aid

kvm-tec

SMARTLINE SVX

smart connection

5. Your Extender....

Video error

(stripes in the

picture)

USB is not

working

No Power

(No LED)

Check the

powerplug

Is the power

supply ok? Try

another Unit.

Try reprogramming

the Unit by using a

JTAG programmer

Contact kvm-tec

support

Are the USB

Devices plugged

in correctly?

Is the USB cable

on the Local side

plugged into the

PC?

Are the USB

Devices working

directly on the

PC?

Check if local and

remote Unit have

the same ﬁ rm-

ware

Replace the USB

cable from PC to

the Local Exten-

der

Check if the local

or the remote

Unit is causing

the problem by

swaping ﬁ rst the

local and than the

remote Unit to

another Unit

Contact kvm-tec

support

Check if all

cables are plug-

ged in correctly

Check if the PC is

sending a Image by

plugging in a

monitor on the

local out of the

local Unit

Check if the DDC is

set correctly (in menu

under point „O“)

Check if both

Units have the

correct ﬁ rmware

No Video

Contact kvm-tec

support

Check if all

cables are plug-

ged in correctly

Check if the PC is

sending a Image

by plugging in a

monitor on the

local out of the

local Unit

Check if local and re-

mote Unit have the

correct ﬁ rmware

Check if the DDC

is set correctly (in

the menu under

point „o“)

Check if the net-

work switch is

setup correctly

and has enough

bandwidth

Contact kvm-tec

support

Check if other units

have the same

behaviour

We are here for you to answer

your questions about installation?

Manual download www.kvm-tec.com

kvm-tec Installationchannel on our homepage

personally +43 2253 81912

kvm-tec Support

[email protected]

Phone: +43 2253 81912 - 30

First

Aid

kvm-tec

SMARTLINE SVX

smart connection

6. Check the ﬁ rmware version ....

To view the ﬁ rmware version

Make sure the main menu is open. The currently installed ﬁ rmware version of the remote and local units are

displayed (e.g. ‘4267’) and check that you have the same ﬁ rmware on both units.

Ways to update the ﬁ rmware version ....

There are four ways to perform an update:

1. update via a bitmap image

2. automatic update

3. network update

how to update the ﬁ rmware version ....

To perform a ﬁ rmware update:

1. Make sure the main menu is open.

2. Press the Nkey to do a network update.

3. Press the Akey to do an automatic update.

4. Press the Ukey to do a direct update.

5. Press the Skey to do a USB Update.

Update service with kvm-tec Switching Manager....

For all our devices of the SVX and MVX series we deliver a free demo version of the kvm-tec Switching Manager Software

(Item No. 4004) for a comfortable update of all units in the switching system. For our devices of the MX and UVX series

the Switching Manager is included.

This is a comfortable update management for your switching system.

You can update all extenders at the same time. The update is performed in the background and in a second step the

units are rebooting with the new ﬁ rmware.

Only a short time is needed for the second step.

ATTENTION ! Only when the bar is grey, the update is ﬁ nished.

First

Aid

kvm-tec

SMARTLINE SVX

smart connection

o identify your extender

o ﬁ rst check your delivery content

o are all needed upgrades are unlocked

o all cables are connected and all units are switched on

o check the LED status

o Video - check if the DDC is set correctly (in menu under point „O“ )

o USB - are all cables connected

o in case of issues check the ﬁ rmware version (download for the newest ﬁ rmware kvm-tec.com/support )

if everything is working ﬁ ne - perfect

Tipps from our engineers for engineers

• reduce the setting of your system and set up only one local and one remote at the same place

• connect the monitor directly to the PC - does the monitor display an image ? (follow the mentioned steps

from above)

• LED status is red or blinking - this can be a cable problem - try to get a short patchcable and to connect

the units and be sure that it´s not a cross - over cable

• USB problems with mouse and keyboard - please try a different type of mouse and keyboard

Further expert tipps for issues

• Adapter - our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal

• PC - please try another machine

• If you have more sets please make a cross check and change of the units

Further steps

Please, ﬁ ll out the support form

and contact our support team +43 2253 81912 - 30

7. Checklist ....

First

Aid

kvm-tec

SMARTLINE SVX

smart connection

RMA - request

If the shoe pinches, then we are there for you!

Contact Information

Company

Contact person

phone number

customer from

MVX1 Fiber copper

MX48 Fiber copper

MX2000 Fiber copper

UVX Fiber copper

Switching Manager

copper SVX2

MVX2 Fiber copper

copper

Firmware & Upgrade

Firmware Nr.:

Memory Option

RS232

VGA

Sound

Switching

Other connected devices

(Switches, HUBs, Touch-

screens, Webcams,.....)

Problem description

Almost done! If you want to be even faster on the phone, the following data would be helpful:

No power

No Link

VGA problem

No connection

DOA (dead on

arrival)

Stripy screen

No Video

No USB

Mouse/ Key-

board doesn´t

work

LED Status local/CPU

LED Status remote/CON

red orange green

glowing ﬂ ashing

red orange green

glowing ﬂ ashing

Please send your RMA to Heidi Brosig email [email protected]

Resolution:

Fix

kvm-tec electronic gmbh

Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria

+43 2253 81912-30 - [email protected]

copper

RMA Number

ﬁ ber

copper

Product

single dual

SWTICHING MANAGER

First

Aid

kvm-tec

SMARTLINE SVX

smart connection

Support - Form

Wenn der Schuh drückt, dann sind wir für Sie da!

Kontaktdaten

Firma

Kontaktperson

E-Mail

Telefonnummer

Kunde von

MVX1 Fiber Kupfer

MX48 Fiber Kupfer

MX2000 Fiber Kupfer

UVX Fiber Kupfer

Switching Manager

Kupfer SVX2

MVX2 Fiber Kupfer

Kupfer

Firmware & Upgrade

Firmware Nr.:

Memory Option

RS232

VGA

Sound

Switching

Andere angeschlossene

Geräte (Switches, HUBs,

Touchscreens, Web-

cams,.....)

Um Ihren Supportfall möglichst schnell

bearbeiten und auch tracken zu können,

ersuchen wir Sie uns die folgenden Daten

bekanntzugeben.

Nach dem wir Ihr Mail erhalten haben, wird

automatisch ein Support Ticket in unserem

Ticketsystem erstellt, wo alle Informatio-

nen zu Ihrem Supportfall abgespeichert

werden und jederzeit nachvollziehbar sind.

So hat das Support Team im direkten Ge-

spräch alle Informationen zu Ihrem System

und Ihr Vorteil ist, dass die Fragen gezielt

und schneller beantwortet werden können.

Problembeschreibung

Fast geschafft! Wenn es am Telefon dann noch schneller gehen soll, wären folgende Daten hilfreich:

No power

No Link

VGA problem

No connection

DOA (dead on

arrival)

Stripy screen

No Video

No USB

Mouse/ Key-

board doesn´t

work

LED Status local/CPU

LED Status remote/CON

red orange green

glowing ﬂ ashing

red orange green

glowing ﬂ ashing

Bitte senden Sie das Formular an [email protected].

Vielen Dank! Sobald wir Ihr Mail erhalten haben, wird es in unserem System als Supportfall abgespeichert und wir melden uns

umgehend bei Ihnen!

Resolution:

Fix

kvm-tec electronic gmbh

Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria

+43 2253 81912-30 - [email protected]

Gerätetype

Fiber Kupfer

single

Switching Manager

Andere angeschlosse-

nes Geräte (Switches,

HUBs, Touchscreens,

Webcams,.....)

dual

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