KVM-TEC SMARTflex User manual

www.kvm-tec.com

flex

smart

kvm-tec

FIRST

AID

•

SMARTﬂ ex

Single in copper

Dual in copper

flex

smart

Check out

our Installation Channel:

First

Aid

kvm-tec

SMARTFLEX

smart connection

1. First check your delivery content SMARTﬂ ex....

3. Than check your installation....

LOCAL/CPU Unit

o 1 x SV 1 local (CPU)

o 1 x wall power supply 12V 1A

o EU-plug or INT Plug

o 1 x DVI - DVI cable 1,8m/5,9ft

o 1 x USB cable 1,8m/ 5,9 ft

o 4 x rubber feet

REMOTE/CON Unit

o 1 x SV1 remote (CON)

o 1 x wall power supply 12V 1A (EUplug) or

INT plug

o 1 x DVI - DVI cable 1,8m/5,9ft

o 4 x rubber feet

2. Are your upgrades for SMARTﬂ ex

unlocked

possible upgrades for SMARTFLEX SV1

USB Memory

PoE Version (Switch supports PoE)

to unlock upgrades, please send an email or give us a

call. Please have your ID code ready. You ﬁ nd your ID in

the OSD menu by pressing the button „M“ - Device ID

You´ll get a code from our support team.

Please, enter the code

1. Power plug

12V 1A

1. Power plug

12V 1A

2. USB to PC

4. DVI in

from PC

4. DVI to Monitor

2. USB from

Keyboard and mouse

3. Network cable CAT5e/6/7/ up to 150m/492ft

4. DVI out

to Monitor

Quick Installation SMARTﬂ ex Single local / CPU – remote / CON

1. Connect the CON / Remote and the CPU / Local Unit to the included 12V 1A power supply.

2. Now connect the USB cable to a USB port on your PC and connect the other end of the USB

cable to the CPU / Local Unit. Connect keyboard and mouse to the CON / Remote Unit.

3. Connect the CPU / Local and the CON / Remote Unit with a network cable.

4. Now connect the DVI cable to the DVI socket of the PC and the other end to the DVI socket of

the CPU / Local Unit (PC-in). Then connect the monitor with the DVI cable to the CON / Remo-

te Unit.

5. Using a switch: Connect all endpoints to the switch. Ensure that all connections have a band-

with of 1Gbit/sec. For video sharing the network has to support IGMP snooping.

First

Aid

kvm-tec

SMARTFLEX

smart connection

LOCAL/CPU Unit

o 1 x SV 2 local (CPU)

o 1 x wall power supply 12V 1A

o EU-plug or INT Plug

o 2 x DVI - DVI cable 1,8m/5,9ft

o 1 x USB cable 1,8m/ 5,9 ft

o 4 x rubber feet

REMOTE/CON Unit

o 1 x SV2 remote (CON)

o 1 x wall power supply12V 1A (EUplug)

or INT plug

o 2 x DVI - DVI cable1,8m/5,9ft

o 4 x rubber feet

1. First check your delivery content SMARTﬂ ex dual....

2. Are your upgrades for SMARTFLEX

dual unlocked

possible upgrades for SMARTFLEX SV2

USB Memory

PoE Version (Switch supports PoE)

3. Than check your installation....

to unlock upgrades, please send an email or give us a

call. Please have your ID code ready. You ﬁ nd your ID in

the OSD menu by pressing the button „M“ - Device ID

You´ll get a code from our support team.

Please, enter the code

Power plug

12V 1A

Power plug

12V 1A

USB to PC

DVI in 1

from PC

DVI in 2

from PC

DVI to Monitor 1

DVI to Monitor 2

USB from

Keyboard and mouse

Quick Installation Smartﬂ ex Dual local / CPU – remote / CON

1. Connect the CON / Remote and the CPU / Local Unit to the included 12V 1A power supply.

2. Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU /

Local Unit. Connect keyboard and mouse to the CON / Remote Unit.

3. Connect the CPU / Local and the CON / Remote Unit with the network cable.

4. Now connect the DVI cable to the DVI socket of the PC and the other end to the DVI socket of the CPU / Local

Unit (PC-in 1).

5. Now connect the cable to the DVI socket of the PC and the other end to the DVI socket of the CPU / Local Unit

(PC-in 2). Then connect the monitor with the DVI cable to the CON / Remote Unit.

6. Using a switch: Connect all endpoints to the switch. Ensure that all connections have a bandwith of 1Gbit/sec.

For video sharing the network has to support IGMP snooping.

HAVE FUN - your kvm-tec Extender is now in use for many years (MTBF approx 10 years)

Network cable CAT5e/6/7/ up to 150m / 492ft

Network cable CAT5e/6/7/ up to 150m / 492ft - main link

First

Aid

kvm-tec

SMARTFLEX

smart connection

4. Check the LEDS to get more information....

Error Cause Solution

LED is not

lighting

The devices get no power Is the power supply connected? (white box)

LED is lighting

in red

No connection between

Loc and Rem

Check if the RJ45/network cable is connected well. (Clicking noise when

plugging in)

Control both, if it does not work please send an e-mail to support@kvm-

tec.com

LED is lighting

in orange

No picture on the monitor Check if the local/CPU (PC) cable is connected well.

Check if the remote/CON (monitor) cable is connected well.

If everything is connected well but no function appears, reconnect

power supply again.

If the menu is visible, press the O key and choose the resolution of the

monitor. Then press the assigned number on your keyboard.

LED is lighting

green

Screen occurs but the

keyboard is not working

Plug out/in USB of keyboard and wait until driver is installed (after few

seconds).

Check all USB connections on both sides (Local and Remote)

If it is still not working, plug out/in DC once more

LED is lighting

green

No audio Establish audio connection:

plug stereo-jack to the audio output of the PC (green) connection with

local: IN

remote: headset OUT

Establish microphone connection:

plug stereo-jack to the microphone input of the PC (pink)

connection with local OUT

LED is lighting

green

The screen ﬂ ickers, has

an incorrect display

Install current ﬁ rmware from our homepage www.kvm-tec.com/

support/ﬁ rmware-download

LED is blinking

green

Different ﬁ rmware or

USB is not compatible

e-mail to [email protected]

LED are

lighting

differently

Different ﬁ rmware To enter on screen menu/check ﬁ rmware version:

To enter the On screen menu, press the Scroll Lock key ﬁ ve times in

quick succession. The currently installed ﬁ rmware version is displayed

below the menu

If ﬁ rmware update does not work, please send an e-mail to support@

kvm-tec.com

First

Aid

kvm-tec

SMARTFLEX

smart connection

5. Your Extender....

Video error

(stripes in the

picture)

USB is not

working

No Power

(No LED)

Check the

powerplug

Is the power

supply ok? Try

another Unit.

Try reprogramming

the Unit by using a

JTAG programmer

Contact kvm-tec

support

Are the USB

Devices plugged

in correctly?

Is the USB cable

on the Local side

plugged into the

PC?

Are the USB

Devices working

directly on the

PC?

Check if local and

remote Unit have

the same ﬁ rm-

ware

Replace the USB

cable from PC to

the Local Exten-

der

Check if the local

or the remote

Unit is causing

the problem by

swaping ﬁ rst the

local and than the

remote Unit to

another Unit

Contact kvm-tec

support

Check if all

cables are plug-

ged in correctly

Check if the PC is

sending a Image by

plugging in a

monitor on the

local out of the

local Unit

Check if the DDC is

set correctly (in menu

under point „O“)

Check if both

Units have the

correct ﬁ rmware

No Video

Contact kvm-tec

support

Check if all

cables are plug-

ged in correctly

Check if the PC is

sending a Image

by plugging in a

monitor on the

local out of the

local Unit

Check if local and re-

mote Unit have the

correct ﬁ rmware

Check if the DDC

is set correctly (in

the menu under

point „o“)

Check if the net-

work switch is

setup correctly

and has enough

bandwidth

Contact kvm-tec

support

Check if other units

have the same

behaviour

We are here for you to answer

your questions about installation?

Manual download www.kvm-tec.com

kvm-tec Installationchannel on our homepage

personally +43 2253 81912

kvm-tec Support

[email protected]

Phone: +43 2253 81912 - 30

First

Aid

kvm-tec

SMARTFLEX

smart connection

6. Check the ﬁ rmware version ....

how to update the ﬁ rmware

To perform a ﬁ rmware update

Make sure that the main menu is open.

Press U to update the USB ﬂ ash drive.

Update Service with kvm-tec Switching Manager Demoversion ....

This is a comfortable update management for your switching system.

You can update all extenders at the same time. The update is performed in the background and in a second step the

units are rebooting with the new ﬁ rmware.

Only a short time is needed for the second step.

ATTENTION ! Only when the bar is grey, the update is ﬁ nished.

To view the ﬁ rmware version

Make sure the main menu is open. The currently installed ﬁ rmware version of the remote and local units are

displayed (e.g. ‘4267’) and check that you have the same ﬁ rmware on both units.

Ways to update the ﬁ rmware version ....

There are four ways to perform an update:

UBS stick update

First

Aid

kvm-tec

SMARTFLEX

smart connection

o identify your extender

o ﬁ rst check your delivery content

o are all needed upgrades unlocked

o all cables are connected and all units are switched on

o check the LED status

o Video - check if the DDC is set correctly (in menu under point „O“ )

o USB - are all cables connected

o in case of issues check the ﬁ rmware version (download for the newest ﬁ rmware kvm-tec.com/support )

if everything is working ﬁ ne - perfect

Tipps from our engineers for engineers

• reduce the setting of your system and set up only one local and one remote at the same place

• connect the monitor directly to the PC - does the monitor display an image ? (follow the mentioned steps

from above)

• LED status is red or blinking - this can be a cable problem - try to get a short patchcable and to connect

the units and be sure that it´s not a cross - over cable

• USB problems with mouse and keyboard - please try a different type of mouse and keyboard

Further expert tipps for issues

• Adapter - our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal

• PC - please try another machine

• If you have more sets please make a cross check and change of the units

Further steps

Please, ﬁ ll out the support form

and contact our support team +43 2253 81912 - 30

7. Checklist ....

First

Aid

kvm-tec

SMARTFLEX

smart connection

Support - request

If the shoe pinches, then we are there for you!

Contact Information

Company

Contact person

phone number

customer from

device type

Fiber copper

single

Switching Manager

Firmware & Upgrade

Firmware Nr.:

Memory Option

RS232

VGA

Sound

Switching

Other connected devices (Swit-

ches, HUBs, Touchscreens,

Webcams,.....)

To support your case as quickly as possible

and to be able to process and track your data,

we ask you to provide us with

the following information.

After we have received your mail, a sup-

port ticket is automatically created in

our ticket system, where all informati-

on about your support case is stored.

and are traceable at any time.

This way the support team has all the infor-

mation about your system in a direct con-

versation and your advantage is that the

questions can be answered in a targeted and

faster way.

Problem description

Almost done! If you want to be even faster on the phone, the following data would be helpful:

No power

No Link

VGA problem

No connection

DOA (dead on

arrival)

Stripy screen

No Video

No USB

Mouse/ Key-

board doesn´t

work

LED Status local/CPU

LED Status remote/CON

red orange green

glowing ﬂ ashing

red orange green

glowing ﬂ ashing

Please send the form to [email protected].

Resolution:

Fix

copper

dual

First

Aid

kvm-tec

SMARTFLEX

smart connection

Contact Information

Company

Contact person

phone number

customer from

MVX1 Fiber copper

MX48 Fiber copper

MX2000 Fiber copper

UVX Fiber copper

Switching Manager

copper SVX2

MVX2 Fiber copper

copper

Firmware & Upgrade

Firmware Nr.:

Memory Option

RS232

VGA

Sound

Switching

Other connected devices (Swit-

ches, HUBs, Touchscreens,

Webcams,.....)

Problem description

Almost done! If you want to be even faster on the phone, the following data would be helpful:

No power

No Link

VGA problem

No connection

DOA (dead on

arrival)

Stripy screen

No Video

No USB

Mouse/ Key-

board doesn´t

work

LED Status local/CPU

LED Status remote/CON

red orange green

glowing ﬂ ashing

red orange green

glowing ﬂ ashing

Please send your RMA to Heidi Brosig email [email protected]

Resolution:

Fix

copper

RMA Number

ﬁ ber

copper

Product

single dual

SWITCHING MANAGER

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