Jamex 6500 Series User manual
Jamex System 6500
User's Manual
Jamex - “The Payment Method People”
Since 1981, Jamex has developed vending technology for a variety of
applications. We look forward to assisting people like you with ongoing
innovations in revenue generation through vending. Jamex is a manufacturer
who elieves in service. Should you have any questions concerning your Jamex
6550 Series Vend Station or other Jamex Vending Systems, please call your
authorized Jamex dealer, or Jamex customer service at 800-289-6550, or visit
our we site at www. amexvending.com.
YOUR PARTNER FOR 40 + YEARS
Copyright, March 2023 y Jamex, Inc.
TABLE OF CONTENTS
USER'S MANUAL
Introduction 1
Installation and Setup
In The Box 3
Physical Mounting 3
Electrical Installation 3
Power Up 3
Setting Display Contrast 4
Loading Change 4
How Some Changers Handle Redundant Tu es 5
Programming
Copy Price Descriptions 5
Entering the Settings Section of the Service Modes to
Set Prices 6
Increasing A Price Setting 6
Decreasing A Price Setting 6
Saving A Price Setting 7
Setting The Max Card Value 7
Setting The Escrow Value 7
Use "Escrow" Setting To Restrict Bill Denominations 7
The Card Reader and Vend Station Max Card Settings 7
Advanced Service Mode Settings 7
Advanced Service Mode Ta le 8
Programming The 7800 Card Reader's Max Card Value 9
Operating Guide
Using Cash Funds 10
Using A Stored Value Copy Card (optional) 10
Using Optional NetPad Touch (Credit Card) 10
Bypass Operation 11
Making A Copy 11
Finishing A Cash Transaction 11
Finishing A Stored Value Card Transaction (optional) 12
Finishing A Credit Card Transaction (optional) 12
Stopping A Transaction 12
Adding Value To A Jamex Stored Value Card 12
Totaling the Vend System 13
Reading the Meters 13
Meter Ta le 14
Resetting the Cash, Box And Bill Meters 15
Dispensing Coins 15
Force the "Tu e" meter to Zero 15
Emptying The Cash Drawer And Bill Box 16
Cash Totals 16
Cash on Hand 17
Verifying Cash on Hand Funds 17
Negative Tu e Difference 17
Positive Tu e Difference 17
System Wide Stored Value Card Reconciliation 18
Maintenance
Cleaning the CoinCo BP4-BX5 Bill Acceptor 19
Clearing Bill Acceptor Jams 19
Cleaning the Coin Changer 19
Cleaning the Jamex 7800 Stored Value Card Reader 20
Using Cleaning Cards In A Stored Value Card Reader 20
Card Care 20
Troubleshooting
Change Jams To The Coin Return In A 3 Tu e Changer 21
Clear A Coin Jam In The Cash ox Chute 21
Changer Payout Issues 21
Clearing Coin Jams On A Three Tu e Changer 22
Clearing Coin Jams On A Five Tu e Changer 23
Bill Acceptor Issues 24
Power Pro lems 25
The Display Is Too Light, Too Dark Or Blank 26
Vending Software Not Seeing Credit 26
Jamex 7800 Card Reader Troubleshooting 27
Card Reader Diagnostic Messages 28
Card Is Not Pulled In 28
Card Is Pulled In Slowly 28
Card Reader Diagnostic Messages 28
Card Is Not Pulled In 28
Card Is Pulled In Slowly 28
Force Out A Stuck Card 29
Reader Looks Clear But Still Not Accepting Cards 29
Jamex 6500 Series Vend Station Full Exterior Layout 30
Jamex 6500 Series Vend Station Full Interior Layout 31
INTRODUCTION
Thank you for choosing a Jamex Vending System for your vending
needs. This manual provides instructions for operating your Jamex 6500
Series Vending System as well as technical information necessary to
install and maintain the system. Please keep this manual availa le for
you and your technician to refer to. If you need further assistance contact
Jamex Customer Support at 800-289-6550 or email:
Features Of The 6500 Series Vend Station
Jamex Vending Systems are sturdy, compact units designed to allow you
to create and monitor a revenue stream using your existing office
equipment. Your Jamex Vending System incorporates the following
features:
• Accepts any com ination of nickels, dimes, quarters, and dollar coins
• Cash deposits of up to $99.00 can e held in escrow
• Cash price is adjusta le in $.05 increments up to $99.00
• Electronic coin validation for detection of slugs and foreign coins
• Change Checker™ technology to ensure enough change is availa le to
e a le to return the full escrow amount in coins when ills are used
• Over $30 in self replenishing change storage
• Bypass key switch to give staff and service technicians copier access
without needing cash
• Scrolling display shows prices for patrons and provides reconciliation
data to the administrator
• Programma le features include: price per copy, maximum allowa le
deposit, and a required “one copy minimum” efore returning change
Optional Features
• Extended warranty
• USB JPC interface for connection to a host PC for interfacing with
vending software
• Bill validator that accepts 1, 5, 10, and 20 dollar ills
• High capacity changer for even greater coin payout capacity
• International currency capa ility
• Jamex NetPad Credit Card reader
1
• Jamex 7800 internal Stored-Value Card Reader that accepts Jamex
Copy Cards, maintaining the highest level of security.
◦ Cards can e programmed with values up to $599.99.
◦ Cards can e used to track activity for up to four user groups using
four distinct site codes
◦ Card price is programma le in $0.01 increments up to $80.00.
Note: The Jamex 7800 Stored-Value Card Reader and the Jamex NetPad
Credit Card reader can not e used on the same vend station.
• CS-1 Support: Mounting system provides security for copiers with
front loading trays, a work area for patrons, and a small footprint.
• 57 Base: Free-standing ase
Note: Base is attached prior to shipping for easier installation on site.
All Jamex products come with:
• A one year repair or replacement warranty on all parts.
• Overnight shipment of warranty parts.
Note: Return shipping is not included.
The full family of Jamex products includes:
• Jamex 6550 and 9550 multi copy coin or coin and ill vending systems
• Jamex 9500 series network ena led vend station.
◦ USB Import of settings for fleet programming
◦ USB export of meter readings for easier reconciliation.
◦ Reporting Software Suite emails meter and event reports (optional)
• NetPad Touch Credit Card Solution
• Mo ile Pay NetPad Touch Credit Card Solution
• True Count remote digital copy counter
• Print vending systems for computers and computer networks
• System 7000 Stored-Value magnetic stripe card readers
• 8200 Series Card Dispenser/Revalue Stations
• Copy Card Admin Software (CCAS) for point of sale revaluing of
stored value cards
• Compati le mounting systems and stands
Additional information available at amexvending.com
2
INSTALLATION AND SET UP
In The Box
Included in your Jamex Model 6500 Series Vend Station shipment:
• Model Jamex Model 6500 Series Vend Station vending unit
• Quick Start Guide, User Manual and copier connection guide
• Power supply
• 6 keys; 2 keys each for the door, ypass lock, and cash drawer.
• Copier interface solution and or USB ca le (if applica le)
• Management card set (if applica le)
• Sample cleaning card (if applica le)
Note: Parts are stored in the cash ox as well as the ottom of the ase.
Physical Mounting
Your Jamex Vend System may e mounted on one of the availa le stands
manufactured exclusively for Jamex or it can e mounted to a wall, or
ca inet. If securing to a wall or ca inet, route all the ca ling through the
ca inet through the hole in the ack of the vend station or through the
area at the ottom of the housing next to the hinge. Ensure that the
cables cannot be caught or pinched.
Electrical Installation
First connect the power supply to the vend station. It has a round four pin
DIN connector which connects to its mating plug. If the vend station is
mounted on a ase, the mating plug is located under the ase. If the pre-
mounted ase was not purchased, the mating plug is located inside the
door of the vend station. Connect the other end of the power ca le to a
110 VAC grounded outlet. International power supplies ship with outlet
connections specific for your region’s voltage.
Please refer to the Point-to-Point Wiring Diagram, included with your
vend station, for the details on connections to your specific copier.
Power - Up
When powered up or after a hardware reset, the vending system scrolls
firmware version, serial num er and a copyright notice on the LCD
display. During normal operation the LCD display will scroll:
"Copies $xx.xx, $xx.xx & $xx.xx, $xx.xx Deposit up to $xx.xx"
There is a unit serial num er on the outside of the vend station located on
the upper right hand side. Use this serial num er for your records and
when contacting Jamex technical support.
3
Setting Display Contrast
The display contrast can e customized to provide the est reada ility for
the lighting at the vend station's location.
• Open the vend station and locate the main oard mounted on the door.
• On the oard locate R2
• Adjust the contrast y turning
R2 clockwise for a darker
contrast or counterclockwise
for a lighter contrast.
Note: You may need a small
screwdriver to adjust R2 or there may e a dial that you can turn.
Loading Change
The Jamex vend device will self replenish change during normal use.
However you should pre-load some change efore putting the vend
station in service. This allows the vend station to relia ly return change
and insure the acceptance of ills. The recommended minimum amounts
of change for some standard changers are listed elow as well as the
maximum amounts to completely fill them.
Standard three tube changer min and max coin quantities
Nickels (14 min) = ($0.70) ( 78 max) = ($03.90)
Dimes (13 min) = ($1.30) (113 max) = ($11.30)
Quarters (12 min) = ($3.00) ( 77 max) = ($19.25)
Tube Meter = ($5.00) Tube Meter = ($34.45)
Five tube changer with dollar tube min and max coin quantities
Nickels (14 min) = ($0.70) ( 64 max) = ($3.20)
Dimes (13 min) = ($1.30) ( 97 max) = ($9.70)
Quarters (12 min) = ($3.00) ( 71 max) = ($17.75)
Dollars (0 min) = ($0.00) ( 63 max) = ($63.00)
Tube Meter = ($5.00) Tube Meter = ($97.65)
Note: Not all changers auto store coins in all tu es. Redundant tubes
that are not auto storing (self replenishing) will always e empty. Do not
manually load coins in any tu e. See the next page for details.
• The display should e scrolling the prices.
• Deposit coins through the coin slot on top of the vending system. The
credit is displayed and coins are routed to the correct tu e.
Important: If coins get stuck while loading, press the RESET utton
(shown on the next page) efore pressing coin return.
4
• Once the "Escrow" amount is reached
($5.00 y default), additional coins will e
routed to the coin return cup in the front.
• To continue to load more change, press the
RESET utton each time the "Escrow"
amount is reached. Wait for the oard to
fully reset efore loading more change.
• Once a tu e is full, the coin will e credited ut routed to the cash ox.
• Press the RESET utton one last time when finished loading change.
• Make a note of the amount of change loaded for reconciliation
purposes.
How Some Changers Handle Redundant Tubes
Not all changers auto store coins in redundant tu es.
In this example tu es C and E are oth quarter
tu es. Tu e E may remain empty ecause the
changer does not auto replenish change to that tu e.
If tu e A were also a quarter tu e, Tu es A, C, and
E would e redundant. If tu es A and E are not auto
storing, the changer will always leave those tu es
empty. Do not manually load coins in any tu e.
PROGRAMMING
Copy Price Descriptions
This a chart of the common price options availa le in a 6500 series vend
station and their pro a le descriptions. If you have a Jamex 6500 series
JPC only version, these prices will not exist as vending software controls
pricing. Not all copiers and interface solutions allow for the charging of
four different price points. If your interface solution is single price, you'll
want all the prices to match. Cash prices are adjusted in $0.05 increments
and card prices are adjusted in $0.01 increments.
Price List Price description Transaction
Price E Letter size paper B/W (small) Cash price
Price F Ledger size paper B/W (large) Cash price
Price G Letter sized paper color (small) Cash price
Price H Ledger sized paper color (large) Cash price
Cd Prc E Letter size paper B/W (small) Card price
Cd Prc F Ledger size paper B/W (large) Card price
Cd Prc G Letter sized paper color (small) Card price
Cd Prc H Ledger sized paper color (large) Card price
5
A B C D E
$ N Q D Q
Legal sized paper will not have separate pricing. Copiers will often group
legal sized paper as large paper. Some model copiers will have a service
mode setting that allows legal sized paper to e grouped with small paper
and sometimes a modification can e made to the Jamex copier interface
harness. Contact Jamex support if you have questions regarding this.
Entering the Settings Section of the Service Modes to Set Prices
After entering the settings service mode your vend station's configuration
will determine which setting will e displayed first ("Price E", "Max
Card" or "Escrow"). The setting will alternate with its currently set
value. If you want to advance to the next setting, Press the YES utton
y it self to move through the settings. If you see a "Done?" prompt,
press NO to continue to the next settings section.
Increasing A Price Setting
Decreasing A Price Setting
6
1. Press and
hold YES
2. Press and
release
RESET
3. Release oth uttons
when the desired price is
reached
3. Release YES
once "Service"
is displayed
2. While still holding the
NO utton, Quickly tap or
hold the YES utton to
decrease the price.
1. Press and hold the NO
utton. (The price will
increase rapidly.)
Change the price while
viewing it once you are in
the service modes. Each
press of the NO utton will
increase the price. If the
utton is held down it will
increase rapidly.
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