iQOS A1402 User manual
IQOS™ TOBACCO
HEATING SYSTEM
USER GUIDE
2
Safety Warnings and Instructions included in this User Guide cannot cover all possible
conditions and situations that could occur. Caution and care must be exercised when using or
maintaining any personal electronic product. To reduce the chance of injury, always use these
products in accordance with the manufacturer’s instructions. These products are not intended
for use by persons with reduced physical, sensory or mental capabilities or lack of experience
and knowledge unless they have been given supervision or instruction to use the products in
a safe way and understand the hazards involved. Children should be supervised to ensure
that they do not play with these products. Keep the IQOS™ System along with its
components and packaging out of reach from children at all times. Do not operate these
products where the use of electronic devices is prohibited. Turn off the IQOS™ System
(IQOS™ Pocket Charger and IQOS™ Holder) in places where flammable materials, liquids and
gases are present. Only use the IQOS™ USB Power Adaptor for charging the IQOS™ Pocket
Charger. Please note that charging via a laptop or a USB receiver will significantly increase
the charging time. Please refer to the ‘Technical Data’ section of this user guide for details
of the IQOS™ USB Power Adaptor model to be used. Do not use power supplies designed for
other products.
The IQOS™ Pocket Charger must only be supplied at Safety Extra Low Voltage (SELV)
corresponding to the marking on the device. Please refer to the ‘Technical Data’ section of
this User Guide for more details. Only charge the IQOS™ Pocket Charger
indoors. Do not attempt to touch the IQOS™ Holder heater any time. This could cause injury
and/or damage to the heater. Do not attempt to touch the IQOS™ USB Power Adaptor if it is
wet. These products contains no user-serviceable parts. Do not attempt to open, service or
repair any component of this product or to replace any of the components’ batteries.
Doing so may result in personal injury.
Do not use these products if:
– The IQOS™ Holder Cap is removed.
– They become wet or are immersed in any liquid (this does not apply
to the IQOS™ Holder Cap).
– They appear damaged, broken or dismantled.
– They have been exposed to excessive heat or moisture.
– Their batteries appear to be leaking.
ATTENTION
The IQOS™ System works exclusively with special tobacco sticks.
Never use the IQOS™ Holder with a cigarette or similar products.
Do not remove tobacco stick while in use.
Do not operate IQOS™ System (IQOS™ Pocket Charger, IQOS™ Holder) if burnt marks
appear on a tobacco stick or if large amount of visible aerosol comes out of from it.
Do not drop this product or otherwise subject it to strong shock.
Store in a clean, dry, cool place.
This symbol indicates
that caution is necessary
when operating
the product.
SAFETY WARNINGS
AND INSTRUCTIONS
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25%
100%
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IQOS™ Pocket Charger Lights Display Logic:
− Blinking green light indicates it is charging.
− Solid green light indicates it is charged.
− No light indicates it is on a stand-by, or switched OFF mode.
− Orange/red light indicates it is malfunctioning, or defective.
Charging Port
(Use the provided cable
and IQOS™ Power Adaptor.
A full charge can recharge
the IQOS™ Holder
at least 20 times.)
Power Button
(To switch ON/OFF)
IQOS™ Holder
Heater Blade
Cleaning Button
Lid Opening Button
IQOS™ POCKET CHARGERIQOS™
HOLDER
IQOS™ Holder
Heater
Blade
Cleaning Status
IQOS™ Pocket
Charger
Battery
Status
IQOS™ Holder
Battery
Status
Charging
Contacts
Heating
Button
Heater
Blade
Cap
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1
4
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INSERT
CHARGE
GET STARTED
Insert the tobacco stick
into the IQOS™ Holder
up to the printed line
as shown below:
Never twist the tobacco stick,
as you could break
the IQOS™ Holder
Heater Blade.
Heater
Blade
The IQOS™ Holder
is charged and ready for
use, remove it from
the IQOS™ Pocket Charger.
Press the IQOS™ Pocket
Charger Power Button
to switch IQOS™.
Insert the IQOS™ Holder
into the Pocket Charger
as shown below.
Solid
Green
Press
for
3 seconds
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After every tobacco stick
consumption, place
the IQOS™ Holder back
in the IQOS™ Pocket Charger.
It takes up to 5 minutes
to charge it.
To remove a tobacco stick from the IQOS™ Holder,
first slide the Cap as shown below and then remove.
It is normal to notice some discoloration
of the tobacco stick after use.
Dispose as normal household waste.
GET STARTED
HEAT
REMOVE
Tobacco
stick is
designed
for one time
use only.
When the light turns solid
orange you have reached
the last 30 seconds
or last 2 puffs, after which
it will automatically
switch off.
When the light turns
solid green you can enjoy
a tobacco stick for
6 minutes or 14 puffs,
whichever
comes first.
Press and hold
the Heating Button
until the light
flashes green.
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To open the IQOS™ Cleaner, unclip the Cap Brush from the Heater Brush (1)
and remove the Pin (2):
Make sure the IQOS™ Holder is switched OFF
before cleaning it. Avoid contact of any IQOS™
cleaning accessories (IQOS™ Cleaner,
IQOS™ Cleaning Sticks) with any source
of ignition, eyes and skin.
Always remove the Cap before cleaning as shown below:
For optimal performance and a consistent taste,
we recommend that you clean the IQOS™ Holder
after every 20 tobacco sticks.
HOLDER MAINTENANCE
You can switch OFF your IQOS™ Holder experience at any moment, to do so press
and hold the IQOS™ Holder button for 3 seconds, it will then switch OFF.
You can’t resume it and you must dispose of the tobacco stick with normal waste.
Then load back your IQOS™ Holder in the IQOS™ Pocket Charger to be recharged.
Please note that the removal of the tobacco stick will not end the heating process
of your IQOS™ Holder.
PREPARE
4321
4321
2
7
Cleaning the IQOS™ Holder in 4 steps with the IQOS™ Cleaning Stick:
Cleaning the IQOS™ Holder in 4 steps with the IQOS™ Cleaner:
You can either use the IQOS™ Cleaner,
or a IQOS™ Cleaning Stick, or one after the other
to clean the IQOS™ Holder.
HOLDER MAINTENANCE
CLEAN
To avoid breaking the Heater Blade employ a gentle
circular motion when using the IQOS™ Cleaning Stick.
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1
A tobacco portion from a previous tobacco stick is stuck in the Cap,
use the Pin from the IQOS™ Cleaner or a paper clip, then push the tobacco
out as shown below. To avoid this from happening again,
see page 5, step #4 REMOVE.
a. Check if the Cap closes properly. If not, please go to troubleshooting #1.
b. The IQOS™ Pocket Charger Lid Opening Button may be broken.
Please contact customer care for replacement.
Check alignment between the Cap and Heating Button, if the problem persists,
clean the Holder as shown on previous page.
TROUBLESHOOTING
I cannot insert the tobacco stick into the IQOS™ Holder.
The IQOS™ Pocket Charger Lid does not close.
The IQOS™ Holder Cap does not close/clip properly.
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a. This could indicate that the IQOS™ Holder is not
fully charged. Place the IQOS™ Holder
in the IQOS™ Pocket Charger and wait until it is
fully charged. It takes up to 5 minutes to charge.
b. Check that the IQOS™ Pocket Charger
is switched ON and is charged enough.
c. If none of the above, perform a reset
of the IQOS™ Device, to do so please go
to troubleshooting #5.
If the problem remains, please contact customer care.
This light informs you that the IQOS™ Pocket Charger
will shortly perform an automatic
Heater Blade Cleaning.
a. Place the IQOS™ Holder in the IQOS™ Pocket Charger
and check that both are charged.
b. Press and hold simultaneously the IQOS™ Holder
Heater Blade Cleaning and Power Buttons
until all lights briefly blink.
If the problem remains, please contact
customer care.
Please perform a reset of the IQOS™ Device,
to do so please go to troubleshooting #5.
If the problem remains, please contact
customer care.
TROUBLESHOOTING
The light is red on my IQOS™ Holder.
One light remains orange on
the IQOS™ Pocket Charger
and disappears after a while.
How to do a reset of the IQOS™ Device.
Two lights are blinking red
on the IQOS™ Pocket Charger.
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CUSTOMER CARE
a. If you puff rapidly, the duration will be shorter as the Holder firmware
is designed for 6 minutes or 14 puffs, whichever comes first.
Try to pace yourself between puffs.
b. When you activate the IQOS™ Holder, wait for the solid green light
before using it, you can then enjoy a tobacco stick for 6 minutes or 14 puffs,
whichever comes first.
c. It might be time to replace your IQOS™ Holder as the battery
may have reached its end of lifecycle.
If your IQOS™ Device is exposed to extreme temperatures for a certain
period of time, it might stop working until it is back within normal ambient
conditions. In the case of cold temperatures try to keep it in your
inside pocket to protect it.
TROUBLESHOOTING
The tobacco stick duration is too short.
The IQOS™ Device does not work properly
in extreme temperatures.
0-800-507-807 or 4767
www.IQOS.ua
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