Intermec 760 User manual

Quick Start

700 Color

CDMA

Radio

Setup

Guide

2 700 Color CDMA Radio Setup Quick Start Guide

Intermec Technologies Corporation

Corporate Headquarters

6001 36th Ave. W.

Everett, WA 98203

U.S.A.

Technical Communications

550 Second Street SE

Cedar Rapids, IA 52401

U.S.A.

www.intermec.com

The information contained herein is proprietary and is

provided solely for the purpose of allowing customers to

operate and service Intermec-manufactured equipment and

is not to be released, reproduced, or used for any other

purpose without written permission of Intermec.

Information and specifications contained in this document

are subject to change without prior notice and do not

represent a commitment on the part of Intermec

Technologies Corporation.

E2004 by Intermec Technologies Corporation. All rights

reserved.

The word Intermec, the Intermec logo, Norand, ArciTech,

CrossBar, Data Collection Browser, dcBrowser,

Duratherm, EasyCoder, EasyLAN, Enterprise Wireless

LAN, EZBuilder, Fingerprint, i-gistics, INCA (under

license), InterDriver, Intermec Printer Network Manager,

IRL, JANUS, LabelShop, Mobile Framework, MobileLAN,

Nor*Ware, Pen*Key, Precision Print, PrintSet,

RoutePower, TE 2000, Trakker Antares, UAP, Universal

Access Point, and Virtual Wedge are either trademarks or

registered trademarks of Intermec Technologies

Corporation.

Throughout this manual, trademarked names may be used.

Rather than put a trademark (™or ®)symbolinevery

occurrence of a trademarked name, we state that we are

using the names only in an editorial fashion, and to the

benefit of the trademark owner, with no intention of

infringement.

There are U.S. and foreign patents pending.

3700 Color CDMA Radio Setup Quick Start Guide

Contents

Introduction 5.......................

760 Mobile Computer 5........

761 Mobile Computer 5........

Some Terms to Help You Get Familiar

With The CDMA Radio

Technology 5..............

CDMA Carriers 6....................

Getting Ready To Use Your CDMA Radio

Module 6........................

Preparing to Install Watcher 6...........

Methods for Loading Files to Your 760 Mobile

Computer 7......................

Memory Card File Transfer

Method 7.................

Download Files onto Your Mobile

Computer Method 8.........

Getting the Application Running

with Either File Transfer

Method 8.................

Activation 9.........................

Sprint Activation and Data Provision 12....

If Data Provisioning Fails 16......

Verizon Automated Activation Process 19...

Verizon Username and Password,

information 23..............

Telus and Bell Mobility Activation 24......

Bell Mobility Username and

Password info 24.............

Telus Username, Password and

SID info 24.................

4 700 Color CDMA Radio Setup Quick Start Guide

Steps for Using WAN

Commuicator 24............

Microsoft Phone Application for CDMA

Radios 25.........................

Activation and Data Provisioning

(Sprint) 25.................

Phone Application 28...........

Speed Dial 30.................

Call History 30................

Tools 30.....................

Phone Settings 32..............

Global Services and Support 37...........

Warranty Information 37........

Web Support 37...............

Telephone Support 38..................

5700 Color CDMA Radio Setup Quick Start Guide

Introduction

This guide tells you how to set up your CDMA radio

on your 760 or 761 Color Mobile Computer.

760 Mobile Computer

SUsesaCDMAWAN(dataonly)module.Includes

GSM/GPRS WAN (data and voice) radios, and

Bluetooth.

SUses Watcher for activation.

SDoes not have voice capability in the U.S. but does

in Canada.

761 Mobile Computer

SUses CDMA/1XRTT WAN (data and voice) mod-

ule.

SUses PPC Activation Wizard for activation.

SHave voice capability for applications in the U.S.

and Canada.

If you have a 760 Color Mobile Computer continue

on the next page. If however you using a 761 Color

Mobile Computer go to page 25.

Some Terms to Help You Get Familiar With The

CDMA Radio Technology

SActivation - the process of programming the radio

with the lock code (MSL) and phone number

(MIN)toallowittocommunicateontheprovid-

er’s network. Once activation is complete the user

can make voice calls (if enabled by the carrier) with

themobilecomputer.

SData Provisioning - the process of activating the

ability for the CDMA radio to establish data con-

nections e.g. connecting to the Internet.

SNID (Network ID) - a numeric value programmed

into the CDMA radio during the activation pro-

cess. This value may or may not be used by your

carrier. This number may be provided by your car-

rier for activation purposes.

6 700 Color CDMA Radio Setup Quick Start Guide

SSID (System ID) - a numeric value programmed

into the CDMA radio at the factory or during the

activation process. This number used by your carri-

er to determine if the radio belongs to its CDMA

network. This number may be provided by your

carrier for activation purposes.

CDMA Carriers

The descriptions contained in this document are for

using the Sprint PCS, Bell Mobility, Telus, and Veri-

zon Networks versions of the SB555 Watcher pro-

gram.

Note: Other carriers may be added pend-

ing regulatory and carrier approval.

Getting Ready To Use Your CDMA

Radio Module

Copy the files from the Intermec web site onto your

PC.

Obtain software from http://www.intermec.com/deve-

lopersupport 700 Color Support →Software Up-

grades →Other 700 Color Downloads. Then choose

your carrier CAB file.

SSprint Watcher

SVerizon Watcher

STelus Watcher

SBell Mobility Watcher

Preparing to Install Watcher

1Ensure the registry restore feature is turned Off. To

check this Start Menu→Settings→System Ta-

b→Utilities→Registry Save. Uncheck the “Enable

Registry Save” box.

2Cold Reset 760 Mobile Computer. Do this by re-

moving the battery pack and pressing the Reset

button in the bottom of the battery compartment.

3Go through normal Pocket PC set-up (i.e. Align

Screen etc.).

7700 Color CDMA Radio Setup Quick Start Guide

4Important! Set the Date and Time.

Methods for Loading Files to Your

760 Mobile Computer

There are two methods to load the file on your 760

Color Mobile Computer.

SUsing a Storage Card or CompactFlash card

SDownload file via ActiveSync on to your 760 Color

Mobile Computer

Memory Card File Transfer Method

1Copy the CAB file for your carrier to the memory

card (Storage Disk (SD) or CompactFlash (CF))

after downloading it from the web site.

Note: Ensure the registry restore feature is

turned Off. To check this Start

Menu→Settings→System Tab→Utili-

ties→Registry Save. Uncheck the “Enable

Registry Save” box.

2Go through the normal getting started steps de-

tailed in your 700 Color Quick Start Guide.

3Install the SD or CF memory card into the card slot

in your mobile computer.

Note: If you do not want the cab file to be

erased from the memory card after installa-

tion, set the cab file attributes to read-only

after copying them to the card.

4At the Start screen tap on Programs.

5Tap on File Explorer.

6Tap the pull-down menu for My Documents and

tap My Device.

7Select SDMMC Disk from the My Device pull-

down menu. If you are using a CompactFlash card

your mobile computer will show the option as a

storage card.

8Skip to Getting the Application Running with

Either File Transfer Method.

8 700 Color CDMA Radio Setup Quick Start Guide

Download Files onto Your Mobile Computer

Method

You can also transfer the files from the host to your

mobile computer via ActiveSync. For complete Active-

Sync instructions refer to the 700 Color Quick Start

Guide or the 700 Color User’s Manual.

1Obtain software from http://www.intermec.com/

developersupport 700 Color Support →Software

Upgrades →Other 700 Color Downloads.

2Download software to your 760 Mobile Computer.

The file can be placed at any location on your mo-

bile computer just ensure you remember where you

placed it. The “root” (My Device) is a good loca-

tion for the file.

Getting the Application Running with Either

File Transfer Method

1Install the application by tapping on the CAB file

foryourcarrier.

2Warm restart your mobile computer by holding

down the Ibutton for approximately 12 sec-

onds. Then press the button again for a couple sec-

onds.

Note: It is important to warm restart your

unit. Restarting sets up the Watcher pro-

gram for proper activation. The Watcher

program performs a warm restart after Step

4below.Both of these warm restarts are

required for a successful installation.

3Tap the ’X’ in the upper right hand corner to get

back to the Programs screen.

4Tap on the Watcher icon.

5The first time you run the program you get

prompted to select Yes to the License Agreement

then tap OK.

9700 Color CDMA Radio Setup Quick Start Guide

6Your mobile computer will perform another warm

restart, tap OK to continue.

7Select LAN Network icon (bottom right corner of

the Pocket PC screen).

SSet to No Networking.

SSet Auto FTP Off.

Activation

SB555 Watcher programisintendedtobeusedonly

for activation and data provisioning. Once you enable

voice capability, data capability, or both depending on

the carrier, you can remove the program from the sys-

tem by cold booting your computer.

We do not recommend using the SB555 Watcher pro-

gram for making data and voice calls on a daily basis

because:

SIt is a third party application that is unaware of

certain power management methods used in your

760 Mobile Computer. Therefore, it consumes

more power than necessary.

SThe application size consumes memory that would

be better used for your application data.

The process of setting up the account with your carrier

and enabling the CDMA WAN radio in your model

760 Mobile Computer is called activation.

The CDMA radio is pre-programmed for a specific

carrier (example: Sprint, Telus, Bell Mobility, Verizon,

10 700 Color CDMA Radio Setup Quick Start Guide

etc.). Therefore, information about your radio should

already be in your carrier’s database.

You need to notify the carrier and set up mobile ac-

counts for each unit you are activating. The Electronic

Serial Number (ESN) that you need to supply to your

carrier is located in two places:

1Ontheoutsideofthemobilecomputershipping

box.

2On the inside of the your mobile computer battery

compartment. The ESN comes in two formats

(decimal and hexadecimal). Most carriers accept

either format. The decimal number is usually pre-

ferred.

SThe decimal format is an 11-digit number begin-

ning with 099.

SThe hex format is an 8-digit number beginning

with 63.

Only one of these number needs to be provided to the

carrier.

Accounts for Verizon and Sprint carriers can be set up

for data only. Canadian carriers (Telus and Bell Mo-

bility) can be set up for data only, voice only, or both

voice and data. This is determined by your application

and the services your carrier offers.

After the ESNs for all the 760 Mobile Computers

have been provided to the carrier and the carrier has

established the accounts, you will be provided with the

lock codes and telephone numbers needed to complete

the activation process. You use the SB555 Watcher

program to accomplish this task.

It is recommended that you write down the following

information to have for future use.

Note: Ensure that you receive a spread-

sheet with your order that calls out all the

ESN’s in both decimal and Hexidecimal

format.

Note: Not all the elements listed below are

required by all service providers.

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