INS LifeGuard SmartWatch V2 User manual

INS LifeGuard

LifeGuard SmartWatch V2

User Guide

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2(Rev. 06/09/21)

SmartWatch V2 Parts Diagram

1. Up / Power button

2. LifeGuard widget

3. Camera (disabled)

4. Touch screen

5. Down / HELP / Back button

6. Heart rate sensor

7. Magnetic USB port

8. SIM card cover

9. Microphone

10. Speaker

Contents

Welcome to the new LifeGuard SmartWatch . . . . . . . 4

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Preparing for First Use . . . . . . . . . . . . . . . . . . . . . . . 6

If you need to insert the SIM . . . . . . . . . . . . . . . . . . . 6

Activating an Alarm. . . . . . . . . . . . . . . . . . . . . . . . 9

Battery Level, WiFi and Bluetooth . . . . . . . . . . . . . 11

The LifeGuard SmartWatch App . . . . . . . . . . . . . . . 12

Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

My Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Geofence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

My Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Pulse & Blood Oxygen. . . . . . . . . . . . . . . . . . . . . . . .17

To View Measurements Taken. . . . . . . . . . . . . . . . . . .17

My Concierge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Client Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Device Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Synchronise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

App Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Turning the SmartWatch Off . . . . . . . . . . . . . . . . . 20

The LifeGuard SmartCarer App . . . . . . . . . . . . . . . 20

Secure Client Portal . . . . . . . . . . . . . . . . . . . . . . 20

Warning for those with Pacemakers . . . . . . . . . . . . 21

Consumer Product Warranty . . . . . . . . . . . . . . . . . 22

Welcome to the new

LifeGuard SmartWatch

The LifeGuard SmartWatch is a fully featured mobile medical

alarm system. Just like pressing your standard pendant or

wrist transmitter, pressing the HELP button on the LifeGuard

SmartWatch sends an alarm to our 24/7 Emergency Response

Centre. But with the LifeGuard SmartWatch, you can take

your alarm with you wherever you go. So you can go about

your normal activities, remain independent and mobile

knowing that help is available at any time, wherever you are.

Because the LifeGuard SmartWatch has built-in GPS

functionality, in an emergency your location can be sent to

our emergency response centre so we can locate you and

share your location with your nominated contacts, and even

Emergency Services, if required.

This booklet will explain all the useful features and functions

of your new LifeGuard SmartWatch. Should you have any

questions or require further assistance, please call us at any

time on 1800 636 226.

It is our sincere hope that the LifeGuard SmartWatch allows

you to go about your normal daily activities with greater

independence and confidence.

Claude Rafin,

Managing Director

The INS Group

Claude Rafin,

Managing Director

The INS Group

Getting Started

Before use, please charge the SmartWatch with the 5V

magnetic USB cable provided. You’ll need to supply your own

USB plug to connect the cable to a power point.

Ensure the four posts on the magnetic charger make contact

with the four dots on the back of the watch and it should

attach automatically. When connected properly, the screen

will light up and indicate that the watch is charging.

To ensure the LifeGuard SmartWatch is ready when you need

it, always ensure it’s fully charged before leaving home. The

battery indicator is in the notification screen — simply swipe

down on the watch screen to view battery status.

Preparing for First Use

Your LifeGuard SmartWatch will arrive

programmed and ready to use. If the

SIM hasn’t already been inserted, please

follow the instructions below, then fully

charge the SmartWatch before use. Once

charged, press the Power Button on the

right side of the watch (see page 2) to

turn it on. The home screen will display.

If you need to insert the SIM

If the SIM is included separately in the package, you’ll first

need to insert the SIM before powering on the SmartWatch.

1. Use the small screwdriver that comes with the watch to

open the SIM card cover.

2. Slide open the shim that holds the SIM in place and insert

Nano-SIM, ensuring the notched corner is in the top left

when viewed as shown below.

Lift Shim and

insert SIM card

Open SIM

card cover

3. Lower the shim cover and slide back to lock in place, then

replace the SIM card cover and screw it back in place.

Once the SIM is installed, you can power on the SmartWatch

by pressing and holding the Power Button on the right side of

the watch for 5-10 seconds (see page 2).

Once powered up, the home screen appears.

Swipe left on the screen to see the app menu, and then scroll

until you see the LifeGuard SmartWatch app. Tap it to open.

Close cover

and replace

screw.

Tap the Login button to continue.

On the next screen you’ll need to enter the telephone

number for the SIM you have inserted, and press NEXT.

A code will be sent to the SmartWatch and appear on the

screen below. Once the code is there, press CONTINUE.

You’ll then be logged in and will see the home screen with

the widget showing.

This is the

Widget

Activating an Alarm

There are two ways to trigger an alarm:

1. Press and hold the Down / HELP button for a few seconds.

2. Press on the Widget, drag it into the red area at the top

of the screen (Raise Alarm) and release.

With either method, you’ll see that the alarm is being

activated. You have 10 seconds to cancel the alarm in case it

was pressed by accident. You can press SEND NOW or CANCEL

ALARM at this stage.

If the alarm is not cancelled, it will come through to our

Emergency Response Centre, and you’ll see confirmation the

alarm has been received, and the bottom of the screen will

indicate that we will be calling to check on you.

The SmartWatch will auto answer our call so the nurse can

speak to you to determine what assistance you require.

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