INS LifeGuard SmartWatch V2 User manual
INS LifeGuard
LifeGuard SmartWatch V2
User Guide
Tk r LfGur Alr t rvr g.
2(Rev. 06/09/21)
SmartWatch V2 Parts Diagram
1. Up / Power button
2. LifeGuard widget
3. Camera (disabled)
4. Touch screen
5. Down / HELP / Back button
6. Heart rate sensor
7. Magnetic USB port
8. SIM card cover
9. Microphone
10. Speaker
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2
3
4
5
6
7
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9
10
3
Contents
Welcome to the new LifeGuard SmartWatch . . . . . . . 4
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Preparing for First Use . . . . . . . . . . . . . . . . . . . . . . . 6
If you need to insert the SIM . . . . . . . . . . . . . . . . . . . 6
Activating an Alarm. . . . . . . . . . . . . . . . . . . . . . . . 9
Battery Level, WiFi and Bluetooth . . . . . . . . . . . . . 11
The LifeGuard SmartWatch App . . . . . . . . . . . . . . . 12
Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
My Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Geofence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
My Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Pulse & Blood Oxygen. . . . . . . . . . . . . . . . . . . . . . . .17
To View Measurements Taken. . . . . . . . . . . . . . . . . . .17
My Concierge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Client Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Device Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Synchronise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
App Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Turning the SmartWatch Off . . . . . . . . . . . . . . . . . 20
The LifeGuard SmartCarer App . . . . . . . . . . . . . . . 20
Secure Client Portal . . . . . . . . . . . . . . . . . . . . . . 20
Warning for those with Pacemakers . . . . . . . . . . . . 21
Consumer Product Warranty . . . . . . . . . . . . . . . . . 22
4
Welcome to the new
LifeGuard SmartWatch
The LifeGuard SmartWatch is a fully featured mobile medical
alarm system. Just like pressing your standard pendant or
wrist transmitter, pressing the HELP button on the LifeGuard
SmartWatch sends an alarm to our 24/7 Emergency Response
Centre. But with the LifeGuard SmartWatch, you can take
your alarm with you wherever you go. So you can go about
your normal activities, remain independent and mobile
knowing that help is available at any time, wherever you are.
Because the LifeGuard SmartWatch has built-in GPS
functionality, in an emergency your location can be sent to
our emergency response centre so we can locate you and
share your location with your nominated contacts, and even
Emergency Services, if required.
This booklet will explain all the useful features and functions
of your new LifeGuard SmartWatch. Should you have any
questions or require further assistance, please call us at any
time on 1800 636 226.
It is our sincere hope that the LifeGuard SmartWatch allows
you to go about your normal daily activities with greater
independence and confidence.
Claude Rafin,
Managing Director
The INS Group
Claude Rafin,
Managing Director
The INS Group
5
Getting Started
Before use, please charge the SmartWatch with the 5V
magnetic USB cable provided. You’ll need to supply your own
USB plug to connect the cable to a power point.
Ensure the four posts on the magnetic charger make contact
with the four dots on the back of the watch and it should
attach automatically. When connected properly, the screen
will light up and indicate that the watch is charging.
To ensure the LifeGuard SmartWatch is ready when you need
it, always ensure it’s fully charged before leaving home. The
battery indicator is in the notification screen — simply swipe
down on the watch screen to view battery status.
6
Preparing for First Use
Your LifeGuard SmartWatch will arrive
programmed and ready to use. If the
SIM hasn’t already been inserted, please
follow the instructions below, then fully
charge the SmartWatch before use. Once
charged, press the Power Button on the
right side of the watch (see page 2) to
turn it on. The home screen will display.
If you need to insert the SIM
If the SIM is included separately in the package, you’ll first
need to insert the SIM before powering on the SmartWatch.
1. Use the small screwdriver that comes with the watch to
open the SIM card cover.
2. Slide open the shim that holds the SIM in place and insert
Nano-SIM, ensuring the notched corner is in the top left
when viewed as shown below.
Lift Shim and
insert SIM card
Open SIM
card cover
7
3. Lower the shim cover and slide back to lock in place, then
replace the SIM card cover and screw it back in place.
Once the SIM is installed, you can power on the SmartWatch
by pressing and holding the Power Button on the right side of
the watch for 5-10 seconds (see page 2).
Once powered up, the home screen appears.
Swipe left on the screen to see the app menu, and then scroll
until you see the LifeGuard SmartWatch app. Tap it to open.
Close cover
and replace
screw.
8
Tap the Login button to continue.
On the next screen you’ll need to enter the telephone
number for the SIM you have inserted, and press NEXT.
A code will be sent to the SmartWatch and appear on the
screen below. Once the code is there, press CONTINUE.
You’ll then be logged in and will see the home screen with
the widget showing.
This is the
Widget
9
Activating an Alarm
There are two ways to trigger an alarm:
1. Press and hold the Down / HELP button for a few seconds.
2. Press on the Widget, drag it into the red area at the top
of the screen (Raise Alarm) and release.
10
With either method, you’ll see that the alarm is being
activated. You have 10 seconds to cancel the alarm in case it
was pressed by accident. You can press SEND NOW or CANCEL
ALARM at this stage.
If the alarm is not cancelled, it will come through to our
Emergency Response Centre, and you’ll see confirmation the
alarm has been received, and the bottom of the screen will
indicate that we will be calling to check on you.
The SmartWatch will auto answer our call so the nurse can
speak to you to determine what assistance you require.
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