Ingenico Lane3000 User manual

Lane/3000

Desk/1500

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Lane/3000

900033034 R11 000 06/0619

Ingenico

Contents

Introduction

Unpacking

Recommendations

3_1

Safety

3_2

Security of your terminal

(tampering attempt detection)

3_3 Main Characteristics

3_3_1

Standard version

3_3_2

Dual Head version with 40°

pinshield & Touch

3_3_3

Power characteristics

3_4

Functional description

3_5

Installation & Connections

3_5_1

Positionning the terminal

3_5_2 Inserting SAM (Secure access module)

and Micro SD

3_5_3

Connecting the terminal to the host

3_5_4

Setting the Lane/3000 or Desk/1500

on the standpole adaptor

3_6

Wireless Connectivity

3_6_1

Wi-Fi

3_6_2

Bluetooth

Lane/3000

900033034 R11 000 06/0619

Ingenico

Daily use

4_1 Card reading

4_1_1 Swiping a card

4_1_2 Inserting a smart card

4_1_3 Reading a contactless card

4_2 Signature capture (Option)

4_3 Audio (Option)

5_Maintenance

5_1 Cleaning

5_1_1

Cleaning of the terminal

5_1_2 Entretien

du terminal

5_1_3 Wartung von Endgeräten

5_2

Transport and storage

5_3

Troubleshooting

6_Cables

7_Norms & Marking

7_1 Federal Communications

Commission (FCC) Statement

7_2

Warning to users in Japan

7_3 Industry Canada (IC) Statement

7_4 Environment (WEEE, Batteries and

Packaging)

7_5

Marking

Lane/3000

900033034 R11 000 06/0619

Ingenico

Introduction

Thank you for choosing an Ingenico payment terminal.

We recommend you to read carefully this user guide: it gives you

the necessary information about safety precautions, unpacking,

installation and maintenance of your terminal.

WARRANTY /

SECURITY

To benefit from the guarantee-related product, and to

respect the security, we ask you to use only the power

supply delivered in box with the product, entrusting

maintenance operations only to an authorized person.

Failure to comply with these instructions will void the

’

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

Unless otherwise indicated, all information in this guide applies

to modular terminals (Lane/3000 & Desk/1500) and non-

modular terminals (Lane/3000 N & Desk/1500 N)

References to Lane/3000 and Desk/1500 implicitly refer to

Lane/3000 N and Desk/1500 N

Lane/3000

900033034 R11 000 06/0619

Ingenico

2_Unpacking

According to the model, the following items are included in the

packaging box (including optional accessories):

The terminal

This is the standard version.

Other versions are also

available without touchscreen,

with Dual Head Magnetic

stripe reader and or a 40°

Pinshield.

The box may also include the following items depending on your

working configuration:

An installation guide

Cable (specific to connectivity requirements)

Power supply unit and power cord

A stylus

Modules

Screws to fix the main cable and the module

CAUTION

The power supply unit provided with your equipment is

specially designed for it. Do not use any other power supply.

ADVICE

Keep the packaging.

must be re-used whenever the

terminal

shipped.

Lane/3000

900033034 R11 000 06/0619

Ingenico

3_Recommendations

3_1

Safety

Power on/Power down - Emergency stop

To power on or power down the terminal, connect or disconnect the

power supply from the electric outlet.

Power supply unit

CAUTION

Only use the power supply AC/DC provided with terminal or

the power provided by a cash register limited power

source (LPS).

The power sources (AC/DC adapter and USB power

source) must comply with Standards IEC60950-1:2013

Edition 2.2 and EN60950-1:2006 + A11/2009 + A1/2010

+A12/2011 + A2:2013 or IEC 62368-1

Moreover, they should be Safety Extra-Low Voltage circuits

and Power Limited Sources according to clauses 2.2 and

2.5 of these standards

They must be classified ES1 and PS2 according to standard

IEC62368-1

CAUTION

Lithium battery cell

The terminal

fitted with a

lithium

battery cell which is

not

accessible to the user. Only a qualified technician

authorized to open the unit and change this component.

Risk

of explosion if the battery is replaced by an incorrect

type. Dispose of used battery according to the instructions.

Electrical power supply network

The electrical outlet must meet the following criteria:

•

Must be installed near the equipment and easily accessible;

•

Must meet standards and regulations in the country of use.

Lane/3000

900033034 R11 000 06/0619

Ingenico

Explosion areas

Some regulations restrict the use of radio equipment in chemical

plants, fuel depots and any site where blasting may occur. You

are urged to comply with these regulations. The terminal shall be

protected by a specially fitted and certified cover enabling use in

proximity to a fuel pump.

Connection of headset

on audio jack

CAUTION

An excessive acoustic pressure of headset can involve

deafness!

3_2

Security of your terminal

(tampering attempt detection)

Your device

fulfils

current applicable PCI PTS security requirements.

Upon receipt of your terminal you should check for signs of tampering

of the equipment. It

strongly advised that these checks are

performed regularly after receipt. You should check, for example: that

the keypad

is firmly

in place; that there

no evidence of unusual wires

that have been connected to any ports on your terminal or associated

equipment, the chip card reader or any other part of your terminal.

Such checks would provide warning of any unauthorised modifications

to your terminal, and other suspicious behaviour of individuals that

have access to your terminal.

Your terminal detects any “tampered state”. In

this

state the terminal

will repeatedly flash the message” Alert Irruption!” and further use of

the terminal will not be possible. If you observe the “Alert Irruption!”

message, you should contact the terminal helpdesk immediately.

You are strongly advised to ensure that privileged access to your

terminal is only granted to staff that have been independently verified

as being trustworthy.

The terminal must never be put in or left at a location where it could be

stolen or replaced by another device.

Warranty label

(On the bottom side of the

terminal)

Lane/3000

900033034 R11 000 06/0619

Ingenico

WARNING

the warranty label is torn or removed, the warranty

will

be void.

CAUTION

Positioning of the Lane/3000 or Desk/1500 on check stand

must be in such a way to make cardholder PIN (Personal

Identification Number) spying infeasible.

Installing device on an adjustable stand must be in such a

way that consumers can swivel the terminal sideways and/

or tilt it forwards/backwards to a position that makes visual

observation of the PIN-entry process difficult.

Positioning of in-store security cameras such that the PIN-

entry keypad is not visible.

NEVER ask the customer to divulge their PIN Code.

Customers should be advised to ensure that they are not

being overlooked when entering their PIN Code.

CAUTION

This equipment may not be modified, altered or changed in

any way without signed written permission from Ingenico

3_3

Main Characteristics

3_3_1

Standard version

Weight

(Poids, Gewicht)

254g (8.95 oz)

Size

(dimensions, Maße)

180.2 (L) x 83.2 (W) x 43 (H) mm

Display

2.8” backlit LCD, QVGA (800 x 480 pixels)

Lane/3000

900033034 R11 000 06/0619

Ingenico

3_3_2

Dual Head version with 40° pinshield

& Touch

Weight

(Poids, Gewicht)

276g (9.73 oz)

Size

(dimensions, Maße)

180.2 (L) x 85.1 (W) x 48.5 (H) mm

Display

2.8” backlit LCD, QVGA (800 x 480 pixels)

Touchscreen

Capacitive

Operating conditions

Ambient temperature

from 0°C to +40°C (External power supply)

from 0°C to +45°C (Other)

Max relative humidity

85% RH non-condensing at +40°C

Max altitude

2000 m

Storage conditions

Storage temperature

-20°C, +55°C

Max relative humidity

85% at +55°C

3_3_3

Power characteristics

Power supply units

The Lane/3000 terminal can be powered by several ways:

•

An external power supply unit (modular & non modular)limited

to PS2 type

•

By USB (5VDC or 12VDC) (modular & non modular) limited to PS2

type

•

By POE (Power over Ethernet) (modular)

The characteristics for each type of power supply are detailed

hereafter.

Lane/3000

900033034 R11 000 06/0619

Ingenico

Power supply unit

Product

No Modular Modular

Power Supplies

PSC 16E/A/K-080

PSC16E/A/S-080L6

Input voltage

AC 100-240V 50-60Hz

Output voltage

DC 8V 2A (+/- 5%) DC 8V 2A (+/- 5%)

POE (IEEE 802.3af)

No applicable DC 48V 1.3W

Class 0

USB power

Output voltage

DC 5V 0.5A

DC 12V 2A

DC 5V 0.5A

DC 12V 2A

WARNING

The power supply unit provided with your equipment is

specially designed for this Ingenico terminal. Do not use

any other power supply. The use of a power supply with

apparently similar voltage/current characteristics may

damage your terminal.

AVERTISSEMENT

’

pé

’

présentant des caractéristiques apparemment similaires de

tension/intensité peut endommager votre terminal.

This manual suits for next models

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