Ingenico IWL Series User manual

INSTALLING AND INITIALIZING

THE ACKROO GIFT AND LOYALTY POS APPLICATION

ON INGENICO iWL SERIES TERMINALS

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals

Version 305.3.1

Contents

BUTTON FUNCTIONS...................................................................................................................................... 2

BEFORE YOU BEGIN....................................................................................................................................... 3

INSTALLATION AND INITIALIZATION PROCEDURE.................................................................................................. 4

TROUBLESHOOTING....................................................................................................................................... 6

Button Functions

Button

Function

F1 –this is a variable key

F2 –this is a variable key

F3 –this is a variable key

F4 –this is a variable key

5 –FButton

Press to access the System Menu. When entering

text, press to specify letters and characters.

6 –#Button

Press to access the Admin menu for reports and

management.

7 –Cancel Button

Press to immediately stop the current activity and

return to the idle screen.

8 –Clear/Back Button

Press to stop the current activity and restart the

current activity, such as entering a password.

9 –Enter Button

Press to confirm and continue with the activity in

progress.

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals

Version 305.3.1

Before You Begin

Before you begin installation, you must perform all the following tasks:

1. Carefully read through all of the instructions to familiarize yourself with the process.

2. Verify that your point of sale terminal is an Ingenico iWL220 terminal.

If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158.

3. Verify that your terminal is connected to the Internet.

If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158.

4. Verify that your Ackroo Welcome Kit included a USB key.

If it did not, please contact Ackroo at 1-866-815-3428.

5. Complete manual settlement to close any open batches.

Refer to your iWL220 Terminal Guide for help.

6. The terminal is pre-loaded with three applications called TSA, Chase, and Core App. Ensure these applications meet

the minimum system requirements for the Ackroo app. Reboot the terminal by pressing the [Clear/Back] button

and the [#] button simultaneously; as the terminal initializes, it will display the versions for these three applications

on screen one by one. Ensure their versions are as follows:

Application

Version

TSA

210 (or higher)

Chase

220 (or higher)

Core App

373 (or higher)

If any of the version numbers are lower than the values listed above, please contact the Chase Paymentech Help

Desk at 1-800-265-5158 and request a terminal application update.

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals

Version 305.3.1

Installation and Initialization Procedure

Step 1

1) Power down your terminal by pressing the

yellow [Clear/Back] button and the [#] button

simultaneously.

Step 2

2) Attach the USB-to-micro-USB dongle to the

port on the side of the iWL terminal.

3) Attach the USB key to the dongle.

Step 3

:–)

4) Press the Green [Enter] Key to power the

terminal back up.

5) When the ‘:-)’ Smiley Face appears, Press and

hold the [F4] button.

Step 4

USB MASS STORAGE

6) Release the [F4] button once the text USB

MASS STORAGE appears on the screen.

The terminal will complete the installation of the application.

Once the installation is complete, the terminal will reboot.

The Ackroo Application will appear under the Third Party menu in the Payment application.

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals

Version 305.3.1

Step 5

MAIN MENU

9 –Settlement

10 –Reprint

11 –Reports

12 –Third Party

7) Launch the Ackroo application by selecting the

Third Party from the main menu.

You may need to scroll down with the [F3] button.

Step 6

THIRD PARTY

1 –ACKROO

8) Select <ACKROO> in the <THIRD PARTY>

menu.

Step 7

GO ONLINE TO:

pin.ackroo.com

GET A PIN, ENTER

AND PRESS OK.

1) Retrieve the terminal activation code as

prompted on screen.

Go to https://pin.ackroo.com and sign-in

with your account email address and password.

From the drop-down lists, choose the Business,

Location, Receipt and Menu preferences. Click

Continue.

A 6-digit Pin will generate. Enter this in the Ackroo

menu on the terminal.

Once this step is complete, your terminal will begin

initializing.

Step 8

ACKROO

1 –FUND CARD

2 –REDEEM CARD

3 –EARN LOYALTY

4 –REDEEM LOYALTY

5 –CHECK BALANCE

You are now ready to start processing

Ackroo Gift and Loyalty cards!

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals

Version 305.3.1

Troubleshooting

Issue

Cause and Solution

The Third Party menu is not visible after terminal reboots.

One of either the Chase or Core App applications are out of

date on your terminal. Contact the Chase Paymentech Help

Desk at 1-800-265-5158 and request a terminal application

update.

When I launch the Ackroo application, the screen displays

NETWORK ERROR.

Ensure your terminal is plugged into a high-speed internet

service.

Merchant Support

1-866-815-3428

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