Householder Information
IMPORTANT!
Your boiler must be commissioned in order to:
- Validate your warranty
- Ensure the boiler has been installed correctly and avoid premature failure
- Set the boiler to its optimum efficiency. Operating conditions for the boiler will vary from site to site, your
commissioning engineer has specialised equipment to check the oil pressure and analyse the exhaust gases for
temperature, smoke and carbon dioxide content.
Your installer will organise the commissioning of your boiler. Should you experience any difficulty locating an
engineer, our service department may be able to provide you with details of an engineer in your area.
“Benchmark” Installation, Commissioning and Service Record Log Book
Please ensure that your installer has completed all sections of the log book (found at the back of this manual).
The log book will be required in the event of any warranty work. Ensure that the service record is completed.
Warranty
Your HRM boiler is under warranty for 2 years from the date of installation.
Warranty Conditions
- The boiler must be installed and commissioned in accordance with our handbook
- The boiler must not be repaired, modified or tampered with by any person not authorised by HRM
Extended Warranty
The “Benchmark” and warranty registration document at the end of this manual should be completed as
appropriate by your installer / engineer. This is your record that the boiler has been correctly installed in accordance
with our recommendations. Return the warranty registration document to HRM in order to qualify for a further 3 year
warranty of the heat exchanger – a total of 5 years.
Extended Warranty Conditions
- The boiler must be serviced annually and maintained in accordance with this handbook. The
“Benchmark” service log is located at the back of this manual
- This warranty is in addition to your statutory and other legal rights
After Sales Service
- If your boiler fails during the warranty period contact your installer, who will be able to identify the
cause of the problem. If appropriate, your installer will contact us.
- Under no circumstances should “in warranty” work be undertaken without authorisation from the HRM
service department
- If you are unable to contact your installer please contact our service department. Quoting your boiler’s
serial number when phoning – this can be found on the cover of this manual.
Standard X-ternal & System X-
Householder Information
IMPORTANT!
Your boiler must be commissioned in order to:
- Validate your warranty
- Ensure the boiler has been installed correctly and avoid premature failure
- Set the boiler to its optimum efficiency. Operating conditions for the boiler will vary from site to site, your
commissioning engineer has specialised equipment to check the oil pressure and analyse the exhaust gases for
temperature, smoke and carbon dioxide content.
Your installer will organise the commissioning of your boiler. Should you experience any difficulty locating an
engineer, our service department may be able to provide you with details of an engineer in your area.
“Benchmark” Installation, Commissioning and Service Record Log Book
Please ensure that your installer has completed all sections of the log book (found at the back of this manual).
The log book will be required in the event of any warranty work. Ensure that the service record is completed.
Warranty
Your HRM boiler is under warranty for 2 years from the date of installation.
Warranty Conditions
- The boiler must be installed and commissioned in accordance with our handbook
- The boiler must not be repaired, modified or tampered with by any person not authorised by HRM
Extended Warranty
The “Benchmark” and warranty registration document at the end of this manual should be completed as
appropriate by your installer / engineer. This is your record that the boiler has been correctly installed in accordance
with our recommendations. Return the warranty registration document to HRM in order to qualify for a further 3 year
warranty of the heat exchanger – a total of 5 years.
Extended Warranty Conditions
- The boiler must be serviced annually and maintained in accordance with this handbook. The
“Benchmark” service log is located at the back of this manual
- This warranty is in addition to your statutory and other legal rights
After Sales Service
- If your boiler fails during the warranty period contact your installer, who will be able to identify the
cause of the problem. If appropriate, your installer will contact us.
- Under no circumstances should “in warranty” work be undertaken without authorisation from the HRM
service department
- If you are unable to contact your installer please contact our service department. Quoting your boiler’s
serial number when phoning – this can be found on the cover of this manual.
Standard X-ternal & System X-
Householder Information
IMPORTANT!
Your boiler must be commissioned in order to:
- Validate your warranty
- Ensure the boiler has been installed correctly and avoid premature failure
- Set the boiler to its optimum efficiency. Operating conditions for the boiler will vary from site to site, your
commissioning engineer has specialised equipment to check the oil pressure and analyse the exhaust gases for
temperature, smoke and carbon dioxide content.
Your installer will organise the commissioning of your boiler. Should you experience any difficulty locating an
engineer, our service department may be able to provide you with details of an engineer in your area.
“Benchmark” Installation, Commissioning and Service Record Log Book
Please ensure that your installer has completed all sections of the log book (found at the back of this manual).
The log book will be required in the event of any warranty work. Ensure that the service record is completed.
Warranty
Your HRM boiler is under warranty for 2 years from the date of installation.
Warranty Conditions
- The boiler must be installed and commissioned in accordance with our handbook
- The boiler must not be repaired, modified or tampered with by any person not authorised by HRM
Extended Warranty
The “Benchmark” and warranty registration document at the end of this manual should be completed as
appropriate by your installer / engineer. This is your record that the boiler has been correctly installed in accordance
with our recommendations. Return the warranty registration document to HRM in order to qualify for a further 3 year
warranty of the heat exchanger – a total of 5 years.
Extended Warranty Conditions
- The boiler must be serviced annually and maintained in accordance with this handbook. The
“Benchmark” service log is located at the back of this manual
- This warranty is in addition to your statutory and other legal rights
After Sales Service
- If your boiler fails during the warranty period contact your installer, who will be able to identify the
cause of the problem. If appropriate, your installer will contact us.
- Under no circumstances should “in warranty” work be undertaken without authorisation from the HRM
service department
- If you are unable to contact your installer please contact our service department. Quoting your boiler’s
serial number when phoning – this can be found on the cover of this manual.
Standard X-ternal & System X-ternal
Handbook
Householder Information
IMPORTANT!
Your boiler must be commissioned in order to:
- Validate your warranty
- Ensure the boiler has been installed correctly and avoid premature failure
- Set the boiler to its optimum efficiency. Operating conditions for the boiler will vary from site to site, your
commissioning engineer has specialised equipment to check the oil pressure and analyse the exhaust gases for
temperature, smoke and carbon dioxide content.
Your installer will organise the commissioning of your boiler. Should you experience any difficulty locating an
engineer, our service department may be able to provide you with details of an engineer in your area.
“Benchmark” Installation, Commissioning and Service Record Log Book
Please ensure that your installer has completed all sections of the log book (found at the back of this manual).
The log book will be required in the event of any warranty work. Ensure that the service record is completed.
Warranty
Your HRM boiler is under warranty for 2 years from the date of installation.
Warranty Conditions
- The boiler must be installed and commissioned in accordance with our handbook
- The boiler must not be repaired, modified or tampered with by any person not authorised by HRM
Extended Warranty
The “Benchmark” and warranty registration document at the end of this manual should be completed as
appropriate by your installer / engineer. This is your record that the boiler has been correctly installed in accordance
with our recommendations. Return the warranty registration document to HRM in order to qualify for a further 3 year
warranty of the heat exchanger – a total of 5 years.
Extended Warranty Conditions
- The boiler must be serviced annually and maintained in accordance with this handbook. The
“Benchmark” service log is located at the back of this manual
- This warranty is in addition to your statutory and other legal rights
After Sales Service
- If your boiler fails during the warranty period contact your installer, who will be able to identify the
cause of the problem. If appropriate, your installer will contact us.
- Under no circumstances should “in warranty” work be undertaken without authorisation from the HRM
service department
- If you are unable to contact your installer please contact our service department. Quoting your boiler’s
serial number when phoning – this can be found on the cover of this manual.
Standard X-ternal & System X-ternal
Handbook
5
4
Burner Lockout
The burner is equipped with a flame failure device. When activated the reset button on the burner control box is
illuminated. Refer to the fault finding section of the handbook to identify possible causes.
The test switch is provided for the service engineer, in normal operation the switch should be left in the “PROG”
position.
Switching The Boiler On
- Turn on the oil supply
- Switch on the mains supply
- Set the timer control to “on”
- Set the boiler control thermostat to the required setting
Switching The Boiler Off For Long Periods
- Have the boiler serviced
- Switch off the mains supply (Note: Without power the boiler will have no frost protection)
- Turn off the oil at the tank
Pump Priming
If the burner fails to lift oil, the pump may be dry and require priming. To prime the burner, fill a suitable container, such
as a jar, with heating oil, disconnect the flexible oil line at the isolating valve and place the end into the container.
Hold the container above the height of the burner and press the lockout reset button, once the pump has pulled the oil
from the container through it is primed and can be reconnected to the main supply.
Oil Delivery
Switch the boiler off during an oil delivery, wait for a short period before switching the boiler back on to allow sediment
in the bottom of the oil supply tank to settle.
Maintenance
Your boiler should be serviced annually. Failure to have this done will invalidate your warranty and may also lead to
inconvenient breakdowns. A “Benchmark” service log can be found at the back of this manual.
If you have difficulty in locating a service engineer, please contact our service department who may be able to provide
you with the name of an engineer in your area.
Burner Spares
Please contact our sales department for further information on burner spares.
Standard X-ternal & System X-ternal
Handbook
Boiler Controls – Standard X-Ternal and System X-Ternal
Control Panel
Temperature Control Thermostat
The control thermostat regulates the temperature of the water within the boiler.
The recommended settings, governed by the control knob, are maximum for heating and hot water and minimum for
hot water only.
Boiler Overheat (Limit) Thermostat
In the unlikely event the boiler overheats the reset button will trip and cut the power supply to the boiler. Allow the
boiler to cool then press the reset button to reset the thermostat.
IMPORTANT - If overheating occurs regularly, consult your installation engineer. There may be a fault with the
central heating system
Power Neon Lamp
The lamp is illuminated when there is power to the control thermostat and the control system (time clock) is
requesting heat.
Limit Neon Lamp
The lamp is illuminated when there is power to the controls, but the boiler has overheated. When the limit reset is
pressed this lamp should extinguish.
Lockout Neon Lamp
The remote reset plate supplied with the boiler can be connected to the X-ternal control panel to allow for indoor
resetting of the burner. Simply pass the Molex connector through the cable trunking already used to supply power to
the boiler and connect to the corresponding Molex connector on the control panel. The lamp is illuminated when there
is power to the controls, but the burner has not fired correctly. When the lockout reset is pressed this lamp should
extinguish. This lamp is also a reset button which provides an alternative to pressing the reset on the burner itself.
Standard X-ternal & System X-ternal
Handbook
