HP Kayak XU700 User manual

HP Vectra PCs

HP Kayak PC Workstations

DiagTools

User’s Guide

Notice

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1998 Hewlett-Packard Company

Doc ver 1.2 04/98 for DiagTools ver 1.03b +

User’s Guide

Who Should Read This Book

iv English

Who Should Read This Book

This manual is for anyone who wants to:

•Diagnose hardware problems on a Vectra PC or Kayak PC

Workstation

•Understand the purpose of DiagTools

•Learn how to use DiagTools

•Know what to do when a test fails

•Provide HP-dedicated Support Agents with more information for

solving problems quickly and effectively

•Find out where to get more information and support.

What is DiagTools?

The first step in solving a problem with a PC is diagnosis.

HP’s DiagTools helps you diagnose hardware-related problems on a

Vectra PC or Kayak PC Workstation. It is a series of tools designed to

help you to:

•Verify the correct functioning of a Vectra PC or a Kayak PC

Workstation

•Diagnose hardware-related problems

•Provideprecise information toHP-dedicated Support Agentsso that

they can solve any problem quickly and effectively.

DiagTools is not a repair tool.

English v

Overview of DiagTools

The Vectra and Kayak Hardware Diagnostics utility has four parts:

❒Hardware Detection, which automatically detects the complete

hardware configuration of a Vectra PC or Kayak PC Workstation.

Hardware detection is described in chapter 2.

❒The Basic Tests, which determine the correct functioning of the PC

as a whole. The basic test phase is described in chapter 3.

❒The Advanced Tests. These provide complete, in-depth testing and

diagnosis of the PC’s individual components. The advanced test

phase is described in chapter 4.

❒The Support Ticket, which is a complete record of the test results

and the PC’s configuration. The support ticket can be used to

communicate the test results to your local or HP-dedicated Support

Agent. This is described in chapter 5.

Compatibility

vi English

Compatibility

DiagTools can run on the following HP Vectra PC and HP Kayak PC

Workstation platforms:

❒All Vectra V–Line and X–Line PCs and PC Workstations released

after June, 1997.

❒Vectra VE 5/xxx series 2

Vectra VE 5/xxx series 3

Vectra VL 5/xxx series 4

Vectra VL 5/xxx series 5

Vectra VL 6/xxx

Vectra VA 6/xxx.

❒Vectra XM 5/xxx series 4

Vectra XA 5/xxx

Vectra XA 6/xxx.

❒NetVectra 5/xxx PC.

❒All HP Kayak PC Workstations.

Where to Get the Diagnostics Software

Always use the latest version of DiagTools.

You can download the latest version of the DiagTools utility from the

Vectra support web site at:

http://www.hp.com/go/vectrasupport

or the Kayak support web site at:

http://www.hp.com/go/kayaksupport.

For more information about the HP web site and for information about

HP Electronic Information Services, refer to page 39.

Contents

English vii

Who Should Read This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

What is DiagTools? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Overview of DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Where to Get the Diagnostics Software . . . . . . . . . . . . . . . . . . . . . . . vi

1 Starting DiagTools

Installing and Setting Up DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Net Vectra PC Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Vectra PC & Kayak PC Workstation Users and Network Administrators. 2

Downloading and Installing the Latest Version . . . . . . . . . . . . . . . . . . . . . 3

Creating the Hardware Diagnostics Diskette(s) . . . . . . . . . . . . . . . . . . . . 4

Updating the Hardware Diagnostics Files

(For Network Administrators) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

If Your Net Vectra PC Does Not Have The Correct

Boot Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Before Running DiagTools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

More Information About The PC’s Setup Program . . . . . . . . . . . . . . . . . . 7

Starting DiagTools from a Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Starting DiagTools from the Hard Disk Drive . . . . . . . . . . . . . . . . . . 10

If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

The Welcome Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

viii English

2 Hardware Detection

Overview of Hardware Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

During Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Hardware Detection Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

What is Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

If a PC Component is Not Detected. . . . . . . . . . . . . . . . . . . . . . . . . . 17

3 Basic System Test

Overview of the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 20

How to Run the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Test Result: PASS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Test Result: FAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

What to do if the Basic System Test Fails . . . . . . . . . . . . . . . . . . . . . . . . 23

What is Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4 Advanced System Tests

Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 28

How to Enter the Advanced System Tests . . . . . . . . . . . . . . . . . . . . 28

Help on Advanced Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

English ix

How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . 29

Batch Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

What to do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

5 The Support Ticket

What is the Support Ticket?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . . 35

6 Hewlett Packard Support and Information Services

Your HP Authorized Reseller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . . 39

HP Forum on CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

HP World Wide Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Ordering Drivers and BIOS on Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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