HP OmniBook 2000 User manual

HP OmniBook Hardware Diagnostics

User’s Guide

Notice

This manual and any examples contained herein are provided “

as is

” and are

subject to change without notice.

Hewlett-Packard Company makes no warranty

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Hewlett-Packard Company

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Edition History

Edition 1 (for Diagnostics ver. 1.x) .......................... June 1998

Edition 2 (for Diagnostics ver. 1.x) .......................... April 1999

iii

Contents

Who Should Read This Book ............................ v

What is OmniBook Hardware Diagnostics? ................... v

Overview of OmniBook Hardware Diagnostics ................ v

Compatibility ....................................... vi

Where to Get the Diagnostics Software...................... vi

1. Starting OmniBook Hardware Diagnostics ................... 1-1

Installing and Setting Up OmniBook Hardware Diagnostics ......... 1-2

Downloading the Latest Version from the Web ................ 1-2

Creating the Hardware Diagnostics Floppy Diskette Locally ....... 1-3

Updating the Hardware Diagnostics Files

(For Network Administrators) ............................ 1-4

Before Running OmniBook Hardware Diagnostics ............... 1-5

Starting OmniBook Hardware Diagnostics ..................... 1-6

The Welcome Screen.................................... 1-7

2. Hardware Detection .................................... 2-1

Overview of Hardware Detection ........................... 2-2

During Hardware Detection ............................. 2-3

Hardware Detection Results ............................. 2-4

What is Detected ....................................... 2-5

If a PC Component is Not Detected .......................... 2-6

3. Basic System Test ...................................... 3-1

Overview of the Basic System Test ........................... 3-2

How to Run the Basic System Test ........................... 3-2

Test Result: PASS....................................... 3-3

Test Result: FAIL ....................................... 3-5

What is Tested ........................................ 3-7

4. Advanced System Tests .................................. 4-1

Overview of the Advanced System Tests ....................... 4-2

How to Enter the Advanced System Tests ...................... 4-2

Help on Advanced Tests ................................. 4-3

How to Run an Advanced System Test ........................ 4-4

Batch Tests........................................... 4-6

What to do if a Test Fails ................................. 4-7

5. The Support Ticket ..................................... 5-1

What is the Support Ticket? ............................... 5-2

Creating a Support Ticket ................................. 5-2

Adding Comments to the Support Ticket ...................... 5-3

6. Hewlett-Packard Support and Information Services ............ 6-1

Your HP Authorized Reseller .............................. 6-2

Hewlett-Packard Information Services ........................ 6-3

HP OmniBook World Wide Web .......................... 6-3

HP PC & Peripheral Self-Help and Direct-Help Tools ............ 6-3

Who Should Read This Book

This manual is for anyone who wants to:

•Diagnose hardware problems on an OmniBook notebook PC

•Understand the purpose of OmniBook Hardware Diagnostics

•Learn how to use OmniBook Hardware Diagnostics

•Know what to do when a test fails

•Provide HP-dedicated support agents with more information for solving

problems quickly and effectively

•Find out where to get more information and support.

What is OmniBook Hardware Diagnostics?

The first step in solving a problem with a PC is diagnosis.

HP’s OmniBook Hardware Diagnostics (DiagTools) helps you diagnose hardware-

related problems on an OmniBook PC. It is a series of tools designed to help you to:

•Verify the correct functioning of an OmniBook PC

•Diagnose hardware-related problems

•Prevent unneeded repair

•Provide precise information to HP-dedicated support agents so that they can

solve any problem quickly and effectively.

OmniBook Hardware Diagnostics is not a repair tool.

Overview of OmniBook Hardware Diagnostics

The OmniBook Hardware Diagnostics utility has four parts:

•Hardware Detection, which automatically detects the hardware configuration of an

OmniBook PC. Hardware detection is described in chapter 2.

•The Basic Tests, which determine the correct functioning of the PC as a whole.

The basic test phase is described in chapter 3.

•The Advanced Tests. These provide complete, in-depth testing and diagnosis of

the PC’s individual components. The advanced test phase is described in

chapter 4.

•The Support Ticket, which is a complete record of the test results and the PC’s

configuration. The support ticket can be used to communicate the test results to

your local or HP-dedicated support agent. This is described in chapter 5.

Compatibility

OmniBook Hardware Diagnostics version 1.x can run on the following HP

OmniBook PCs:

•OmniBook 800.

•OmniBook 2000.

•OmniBook 5500.

•OmniBook 5700.

•OmniBook 3000.

•OmniBook Sojourn.

For other OmniBook models, find the correct version of OmniBook diagnostics and

documentation on the OmniBook web site, http://www.hp.com/omnibook.

You should verify you use the correct version of OmniBook Hardware Diagnostics

for the OmniBook you are testing.

Where to Get the Diagnostics Software

Always use the latest version of OmniBook Hardware Diagnostics.

Note

Verify that you are using the correct version of OmniBook Hardware Diagnostics for

the OmniBook you are testing.

You can download the latest version of the OmniBook Hardware Diagnostics utility

from the OmniBook web site in the Support, Software area:

http://www.hp.com/omnibook

For more information about the OmniBook web site and for information about HP

Electronic Information Services, refer to page 6-3.

Starting OmniBook Hardware

Diagnostics

Starting OmniBook Hardware Diagnostics

Installing and Setting Up OmniBook Hardware Diagnostics

1-2

Installing and Setting Up OmniBook

Hardware Diagnostics

For OmniBook users, as well as network administrators, you must create an

OmniBook Hardware Diagnostics floppy diskette before you can use OmniBook

Hardware Diagnostics. Use one of the following methods:

•For any compatible OmniBook PC, you can create the OmniBook Hardware

Diagnostics floppy diskette from a file downloaded from the World Wide Web.

•For OmniBook 3000 and OmniBook Sojourn PCs, you can create the

OmniBook Hardware Diagnostics floppy diskette from TopTools, from the hard

disk, or from the Recovery CD.

Note

OmniBook Hardware Diagnostics must not be run directly from your operating

system. OmniBook Hardware Diagnostics will function correctly only under the DOS

operating system and once the correct drivers have been loaded.

Downloading the Latest Version from the Web

You can download the latest version of the OmniBook Hardware Diagnostics utility

from the OmniBook web site in the Support, Software area:

http://www.hp.com/omnibook

For more information about the HP OmniBook website and for information about

HP Electronic Information Services, refer to page 6-3.

There are two files available for downloading:

•The OmniBook Hardware Diagnostics utility. A compressed file (with the

extension .EXE) which contains all the files necessary for running OmniBook

Hardware Diagnostics.

•The User’s Guide for OmniBook Hardware Diagnostics – the document you are

reading. It is a PDF file which can be viewed and printed using Adobe’s Acrobat

Reader. (The Adobe Acrobat Reader can be downloaded free of charge from

HP’s World Wide Web site.)

After you have downloaded the diagnostics file, follow the instructions included

with the file:

Starting OmniBook Hardware Diagnostics

Installing and Setting Up OmniBook Hardware Diagnostics

1-3

Creating the OmniBook Hardware Diagnostics Floppy

Diskette Locally

For an OmniBook 3000 or OmniBook Sojourn PC, you can create the OmniBook

Hardware Diagnostics floppy diskette locally. After inserting a formatted floppy

diskette in the floppy drive, do one of the following to create an OmniBook

Hardware Diagnostics floppy diskette:

•On an OmniBook with a factory software installation, run

diaginst

from the

\Dmi\Hpdiags directory on the hard disk. To do this in Windows, double-click

the file.

–or–

For an OmniBook with TopTools installed, click Start, Programs, HP DMI,

HP TopTools. Use the DiagTools tab to create the diskette.

•On any computer with a CD-ROM drive, run

diaginst

from the

\Omnibook\Drivers\Hputils or \OmniBook\Dmi\Hpdiags directory on the

Recovery CD that came with the OmniBook PC. To do this in Windows, double-

click the file.

Starting OmniBook Hardware Diagnostics

Installing and Setting Up OmniBook Hardware Diagnostics

1-4

Updating the Hardware Diagnostics Files

(For Network Administrators)

To know if you have TopTools in Windows 95 or Windows NT 4.0, click the Start

button and look for HP DMI in the Programs menu.

If you are a network administrator, you can update the Hardware Diagnostics files on

remote client PCs.

Using TopTools Integrated Manager Ver. 4.1

To update the Diagnostics files on remote PCs, open the TopTools Integrated Device

Manager in Internet Explorer (version 4.01 or above). Right-click on Devices, Device

Types, and select Personal Computers in the window that appears. Use shift-click or

control-click to select the DMI 2.x compliant PCs you want to update and right-click.

Select Distribute Diagnostics from the menu that appears and follow the onscreen

instructions.

For more information about using TopTools, refer to the TopTools online help in the

Help menu and to HP’s Web site at http://www.hp.com/toptools.

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