HP OMEN 17-cb0000 Manual

Maintenance and Service Guide

OMEN by HP 17 Laptop PC

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

DisplayPort and the DisplayPort logo are

trademarks owned by the Video Electronics

Standards Association (VESA) in the United

States and other countries. Intel, Core, and

Optane are trademarks of Intel Corporation or

its subsidiaries in the U.S. and/or other

countries. NVIDIA, GeForce, and Optimus are

trademarks and/or registered trademarks of

NVIDIA Corporation in the U.S. and other

countries. SDHC, SDXC, and microSD are

trademarks or registered trademarks of SD-3C

LLC. Windows is either a registered trademark

or trademark of Microsoft Corporation in the

United States and/or other countries. Miracast

is a registered trademark of the Wi-Fi Alliance.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: May 2019

Document Part Number: L64245-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Important Notice about Customer Self-Repair Parts

IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only

an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-

Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for

authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by applicable safety standards.

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Rear ........................................................................................................................................................................ 7

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

Touchpad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Button ................................................................................................................................................ 11

Special keys ....................................................................................................................................... 12

Bottom ................................................................................................................................................................. 13

Labels ................................................................................................................................................................... 14

HP OMEN Command Center ................................................................................................................................. 15

3 Illustrated parts catalog .............................................................................................................................. 16

Computer major components .............................................................................................................................. 16

Mass storage devices ........................................................................................................................................... 19

Display assembly subcomponents ...................................................................................................................... 20

Cables ................................................................................................................................................................... 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 24

Tools required ...................................................................................................................................................... 24

Service considerations ......................................................................................................................................... 24

Plastic parts ....................................................................................................................................... 24

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 25

Workstation guidelines ..................................................................................................................... 25

Electrostatic discharge information .................................................................................................................... 25

Generating static electricity .............................................................................................................. 26

Preventing electrostatic damage to equipment ............................................................................... 26

Personal grounding methods and equipment .................................................................................. 27

Grounding the work area ................................................................................................................... 27

Recommended materials and equipment ........................................................................................ 27

vii

Packaging and transporting guidelines .............................................................................................................. 28

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29

Component replacement procedures .................................................................................................................. 29

Preparation for disassembly ............................................................................................................. 29

Bottom cover ..................................................................................................................................... 30

Solid-state drive and Optane memory module ................................................................................ 32

Memory module ................................................................................................................................ 34

Hard drive assembly .......................................................................................................................... 35

6 Removal and replacement procedures for authorized service provider parts .................................................... 37

Component replacement procedures .................................................................................................................. 37

Thermal material ............................................................................................................................... 37

Battery ............................................................................................................................................... 38

WLAN module .................................................................................................................................... 39

Power connector ............................................................................................................................... 41

Speaker assembly ............................................................................................................................. 42

Touchpad button board ..................................................................................................................... 43

Heat sink/fan assembly .................................................................................................................... 44

Card reader/USB board ...................................................................................................................... 47

Power button board .......................................................................................................................... 48

System board .................................................................................................................................... 49

Thermal sensor board ....................................................................................................................... 51

Display assembly ............................................................................................................................... 52

Keyboard/top cover ........................................................................................................................... 59

7 Using Setup Utility (BIOS) ............................................................................................................................. 60

Starting Setup Utility (BIOS) ................................................................................................................................ 60

Updating Setup Utility (BIOS) .............................................................................................................................. 60

Determining the BIOS version ........................................................................................................... 60

Downloading a BIOS update .............................................................................................................. 61

8 Using HP PC Hardware Diagnostics ................................................................................................................ 62

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 63

Installing HP PC Hardware Diagnostics Windows ............................................................................. 63

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63

viii

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 64

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 64

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 65

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65

9 Backing up, restoring, and recovering ........................................................................................................... 67

Backing up information and creating recovery media ........................................................................................ 67

Using Windows tools ......................................................................................................................... 67

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67

Restoring and recovery ........................................................................................................................................ 68

Restoring, resetting, and refreshing using Windows tools .............................................................. 68

Recovering using HP Recovery media ............................................................................................... 68

Changing the computer boot order ................................................................................................... 68

10 Specications ............................................................................................................................................ 69

11 Power cord set requirements ...................................................................................................................... 70

Requirements for all countries ............................................................................................................................ 70

Requirements for specic countries and regions ................................................................................................ 71

12 Recycling .................................................................................................................................................. 73

Index ............................................................................................................................................................. 74