HP 340 G2 Manual
HP 340 G2 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Celeron, and
Core are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: December 2014
Document Part Number: 781553-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Display ................................................................................................................................................................... 5
Buttons, speakers, and fingerprint reader (select models only) .......................................................................... 6
Keys ........................................................................................................................................................................ 7
Lights ..................................................................................................................................................................... 8
TouchPad ............................................................................................................................................................... 9
Front ....................................................................................................................................................................... 9
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 11
Bottom ................................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 13
Locating the serial number, product number, and model number .................................................................... 13
Computer major components ............................................................................................................................. 14
Display assembly components ........................................................................................................................... 20
Plastics Kit ........................................................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement preliminary requirements ..................................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ........................................................................................................................................ 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ....................................................................................................... 25
Packaging and transporting guidelines ......................................................................... 26
Workstation guidelines ................................................................................ 26
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28
Component replacement procedures ................................................................................................................. 28
Battery ............................................................................................................................................... 29
Service cover ..................................................................................................................................... 30
Hard drive .......................................................................................................................................... 31
v
WLAN module .................................................................................................................................... 34
Memory module ................................................................................................................................ 36
Optical drive ...................................................................................................................................... 37
Keyboard ........................................................................................................................................... 38
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 41
Component replacement procedures ................................................................................................................. 41
Top cover ........................................................................................................................................... 41
Fingerprint reader module ................................................................................................................ 45
TouchPad button board .................................................................................................................... 46
Card reader board ............................................................................................................................. 47
Power button board .......................................................................................................................... 48
Speakers ............................................................................................................................................ 49
Audio/USB board ............................................................................................................................... 51
System board .................................................................................................................................... 52
Heat sink ............................................................................................................................................ 57
Fan ..................................................................................................................................................... 60
RTC battery ........................................................................................................................................ 61
Power connector cable ...................................................................................................................... 62
Display assembly .............................................................................................................................. 63
7 Computer Setup (BIOS) ................................................................................................................................. 70
Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................... 70
Using Computer Setup ...................................................................................................................... 70
Starting Computer Setup ................................................................................................ 70
Navigating and selecting in Computer Setup ................................................................. 70
Restoring factory settings in Computer Setup .............................................................. 71
Updating the BIOS ........................................................................................................... 71
Determining a BIOS version .......................................................................... 71
Downloading a BIOS update ......................................................................... 72
Using MultiBoot ................................................................................................................................. 73
About the boot device order ........................................................................................... 73
Choosing MultiBoot preferences .................................................................................... 73
Setting a new boot order in Computer Setup .............................................. 73
Dynamically choosing a boot device using the f9 prompt .......................... 74
Setting a MultiBoot Express prompt ............................................................ 74
Entering MultiBoot Express preferences ..................................................... 74
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................... 75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 75
Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................... 76
Using Computer Setup ...................................................................................................................... 76
vi
Starting Computer Setup ................................................................................................ 76
Navigating and selecting in Computer Setup ................................................................. 76
Restoring factory settings in Computer Setup .............................................................. 77
Updating the BIOS ........................................................................................................... 77
Determining a BIOS version .......................................................................... 77
Downloading a BIOS update for Windows 7 ................................................ 78
Using MultiBoot ................................................................................................................................. 79
About the boot device order ........................................................................................... 79
Choosing MultiBoot preferences .................................................................................... 79
Setting a new boot order in Computer Setup .............................................. 79
Dynamically choosing a boot device using the f9 prompt .......................... 80
Setting a MultiBoot Express prompt ............................................................ 80
Entering MultiBoot Express preferences ..................................................... 80
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................... 81
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 81
Linux – Computer Setup (BIOS) and Advanced System Diagnostics .................................................................. 82
Starting Computer Setup .................................................................................................................. 82
Using Computer Setup ...................................................................................................................... 82
Navigating and selecting in Computer Setup ................................................................. 82
Restoring factory settings in Computer Setup .............................................................. 83
Updating the BIOS ............................................................................................................................. 83
Determining the BIOS version ........................................................................................ 83
Downloading a BIOS update ........................................................................................... 84
Using Advanced System Diagnostics ................................................................................................ 85
8 Specifications ............................................................................................................................................. 86
9 Backup and recovery .................................................................................................................................... 87
Windows 8 ............................................................................................................................................................ 87
Backing up your information ............................................................................................................ 87
Performing a system recovery ......................................................................................................... 87
Using the Windows recovery tools ................................................................................. 88
Using f11 recovery tools ................................................................................................. 89
Using Windows operating system media (purchased separately) ................................ 89
Using Windows Refresh or Windows Reset .................................................................... 90
Using HP Software Setup ................................................................................................ 90
Windows 7 ............................................................................................................................................................ 90
Creating recovery media with HP Recovery Disc Creator ................................................................. 91
Creating recovery media ................................................................................................. 91
Backing up your information ............................................................................................................ 91
Performing a system recovery ......................................................................................................... 92
vii
Using the Windows recovery tools ................................................................................. 92
Using f11 recovery tools ................................................................................................. 93
Using a Windows 7 operating system DVD (purchased separately) .............................. 94
Linux ..................................................................................................................................................................... 95
Creating backups ............................................................................................................................... 95
Backing up your information ............................................................................................................ 95
Performing a system recovery ......................................................................................................... 96
Remove everything and reinstall SLED ............................................................................................ 96
10 Statement of Volatility .............................................................................................................................. 98
Non-volatile memory usage ............................................................................................................................. 100
Questions and answers ..................................................................................................................................... 102
11 Power cord set requirements .................................................................................................................... 104
Requirements for all countries ......................................................................................................................... 104
Requirements for specific countries and regions ............................................................................................. 104
12 Recycling ................................................................................................................................................ 106
Index ........................................................................................................................................................... 107
viii
1 Product description
Category Description
Product Name HP 340 G2 Notebook PC
Processor ●Intel® Core™ i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15 W)
●Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual
core, 15 W)
●Intel Core i5-4210U 1.70-GHz processor (dual core, 15 W)
●Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W)
●Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W)
●Intel Celeron 3205U 1.50-GHz processor (2.0-MB L3 cache, dual core, 15 W)
Chipset Intel processor controller hub (PCH), soldered on circuit (SoC)
Panel 14.0-in, AntiGlare (AG), high-definition (HD), light-emitting diode (LED), 1366×768, SVA, display
panel with and without webcamera
Graphics Switchable discrete graphics: AMD® Radeon™ R5 M240 (Jet S3 XT) graphics subsystem; 2-GB
DDR3 with up to 2-GB of dedicated video memory (256 × 16 DDR3 @ 1-GHz, 4PCs);
Internal graphics: Integrated universal memory architecture (UMA) graphics
Memory Two customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PCL3-12800 dual channel memory
Support for 16384-MB of system memory in the following configurations:
●16384-MB total system memory (8192 MB × 2; not available with 32-bit operating system)
●8192-MB total system memory (4096 MB × 2; not available with 32-bit operating system)
●4096-MB total system memory (4096 MB × 1; only memory configuration supported
in Brazil)
●2048-MB total system memory (2048 MB × 1)
Primary storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness
Support for mSATA
Support for Intel Smart Response Technology Accelerometer
Support for hard drive protection
Support for the following hard drives:
●1-GB, 5400-rpm, SATA, 7.0-mm hard drive
●750-GB, 5400-rpm, SATA, 7.0-mm hard drive
●500-GB, 7200-rpm, SATA, 7.0-mm hard drive
●500-GB, 5400-rpm, SATA, 7.0-mm hard drive
Optical drive DVD±RW Double Layer with SuperMulti Drive
9.5-mm tray load
1
Category Description
Optical drive (continued) SATA
Fixed (not modular)
Support for zero-power optical drive
Support for no optical drive option
Audio and video HP TrueVision HD webcamera (fixed/no tilt with activity light), 1280×720 by 30 frames
per second
Support for non-webcamera option
Dual digital microphones
Stereo speakers (2)
DTS Sound
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless networking Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Atheros AR9485 802.11b g n WiFi Adapter
●Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth®
4.0 Adapter
●Realtek RT8723BE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter
External expansion HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from
and writes data to digital memory cards such as Secure Digital (SD).
Ports ●AC adapter, HP Smart (4.5-mm barrel)
●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●HDMI v1.4 supporting up to 1920×1080 @ 60-Hz
●RJ45 (Ethernet)
●USB 3.0 (2)
●USB 2.0 (1)
●VGA (Dsub 15 pin) supporting: 1080p external resolution @ 60-Hz, hot plug and unplug and
autodetection for correct output to wide-aspect vs. standard aspect video
Keyboard/pointing devices Full-size, island-style, spill-resistant keyboard
Touchpad Requirements:
●Default on for 2-finger scroll and pinch
●Multitouch gestures enabled
●Taps enabled as default
Power requirements Support for removable 4-cell, 48-WHr, 3.20-AHr, Li-ion battery and 4-cell, 41-WHr, 2.80-AHr, Li-
ion battery
Support for the following AC adapters:
●65-W AC adapter (non-PFC S-3P, 4.5-mm; not supported in India and
the People's Republic of China)
2 Chapter 1 Product description
Table of contents
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