Hisense 55Q8E User manual
4K UHD Smart TV
Quick Start Guide
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For detailed instructions and feature descriptions, access the full User Manual online.
Before using the TV, please read this guide carefully and keep it for future reference.
55Q8E
65Q8E
55Q8809
65Q8809
55Q8020E
65Q8020E
55Q8030E
65Q8030E
55Q8040E
65Q8040E
55Q8050E
65Q8050E
55Q8060E
65Q8060E
55Q8070E
65Q8070E
55Q8080E
65Q8080E
55Q8090E
65Q8090E
© 2019 Hisense Company Ltd. All Rights Reserved.
All material in this Quick Start Guide is the property of Hisense Company Ltd. and its subsidiaries, and is protected under US, CANADA,
MEXICO and International copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or
in part, in any manner, electronic, print, or otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense
Company Ltd. rights under the aforementioned laws.
No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or
otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Hisense Company Ltd.
Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses:
USA:
Hisense USA Corporation
7310 McGinnis Ferry Road
Suwanee, GA 30024
CANADA: Hisense Canada Co., Ltd
2283 Argentia Road, Unit 16
Mississauga, ON, Canada
L5N 5Z2
MEXICO: Hisense Mexico S. de R.L. de C.V.
Blvd. Miguel de Cervantes Saavedra No 301
Torre Norte Piso 2, Col. Ampliación Granada
Miguel Hidalgo, Ciudad de México, C.P. 11520
Hisense, and any and all other Hisense product names, logo’s, slogans or marks are registered trademarks of Hisense Company Ltd.
and its subsidiaries. All other trademarks are the property of their respective holders.
1
Table of Contents
Register Your TV! .....................................................................................................................2
Packaged Contents ..................................................................................................................3
Buttons and Ports on the TV ....................................................................................................4
Attach the TV Stand or Wall Mount Bracket .............................................................................5
Connect Devices to your TV.....................................................................................................7
Establish a Network Connection...............................................................................................9
Buttons on your TV Remote ................................................................................................... 11
Begin Using your Remote.......................................................................................................12
Power on the TV.....................................................................................................................14
Complete Setup Wizard..........................................................................................................14
Begin to Enjoy your TV...........................................................................................................15
Product Specications............................................................................................................16
Quick Problem-Solving Tips ...................................................................................................18
Certication and Compliance..................................................................................................20
2
Register Your TV!
Congratulations on the purchase of your new TV! This Quick Start Guide will walk you through a few easy steps to set up
your TV. For detailed instructions, access the User Manual on the support pages listed below.
Because we value your business, we want to keep you in the know of 'all things Hisense'. Using your mobile phone, scan the
Registration page QR code to register your TV. Depending on the make and model of your phone, you may need to download a QR code
scanning app.
Country Customer Care Center Hisense Support Page REGISTER YOUR TV
U.S.A • Phone: 1-888-935-8880
• Hours of Operation:
Monday - Friday: 9 AM to 9 PM EST
Saturday - Sunday: 9 AM to 6 PM EST
• Service Email: [email protected]
http://www.hisense-usa.com/
support/
http://www.hisense-
usa.com/support/
register
CANADA • Phone: 1-855-344-7367
• Hours of Operation:
Monday - Friday: 8 AM to 8 PM EST
• Service Email: [email protected]
http://www.hisense-canada.
com/support/
http://www.hisense-
canada.com/support/
productReg.asp
MEXICO
• Phone: 01-800-008 8880
•Hours of Operation: Monday - Friday 9:00-18:00
• Service Email: [email protected]
https://hisense.com.mx/
support/
*Scan to download user manual
https://hisense.
com.mx/product-
registration/
Disclaimer: This Quick Start Guide is intended as a general guideline to help you set up your TV. Images throughout this
document are for illustrative purposes only and may differ from the actual product.
3
PACKAGED CONTENTS
Your package in which you purchased your new TV contains the following items:
● TV ● Quick Start Guide (this document)
● Power Cord ● 1 set of AAA batteries
● Remote Control ● Important Safety Information and Warranty Card
● 2 base stands ● 4 screws (M5×12)(65")
● 4 screws(M4×12)(55")
IMPORTANT:
To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box.
· Please check foam for accessories before discarding.
· Veuillez vérifier la mousse pour qu'il n'y ait pas d'accessoires avant de la jeter.
· Antes de desechar la espuma, asegúrese de retirar todos los accesorios.
Required tools and devices
● Wireless router (not included) for Internet connectivity
● Phillips screwdriver (not included) to secure the TV stand
● HDMI and other types of cables (not included) to connect external devices to the TV
● Wall mount bracket (not included) if you prefer to mount the TV to the wall
4
BUTTONS AND PORTS ON THE TV
Back View of the TV
USB 2
1A(MAX)DC 5V
HDMI 3(4K@30Hz) HDMI 2(4K@60Hz) HDMI 1(4K@60Hz)
ARC
USB 1
0.5A(MAX)DC 5V
ANT/CABLE
VIDEO LR
AV IN
LAN
SERVICE
AUDIO
OUT DIGITAL
AUDIO OUT
TV Side View
TV Bottom View
TV Bottom Panel(65")Power Input TV Bottom Panel(55")
5
STEP 1. Attach the TV Stand or Wall Mount Bracket
Attach the TV Stand
Follow the illustrations and instructions below to complete the installation steps:
1. Carefully place your TV face-down on a soft, flat surface to prevent the TV from being damaged or the screen from getting scratched.
2. Remove the 2 stands from the accessory bag and then insert the stands into the bottom slots of the TV.
3. Use the 4 screws in the accessory bag to secure the BASE STAND to the TV.
Screws
M4×12(55")
M5×12(65")
BASE STAND
Screws
M4×12(55")
M5×12(65")
BASE STAND
6
Attach the Wall Mount Bracket (not included)
Before you begin the third-party manufacturer instructions, be
sure to do the following things:
1.Place the TV face down on a clean, safe and cushioned surface.
2.Remove the TV stand if you already attached it.
3.Place the spacers (not included) in the corresponding bracket
holes.
CAUTION:
• Whenyouattachthemount,besuretousethespacers
(provided by the third-party manufacturer) between the TV
and the bracket.
Screw
(not provided)
Bracket
(not provided)
Spacer
(not provided)
• TopreventinternaldamagetotheTVandensureitis
mountedsecurely,besuretousefixingscrews(not
provided) that are 9.5 - 11.5 mm in length when measured
from the attaching surface of the mounting hook.
Wall mount hole pattern
(mm)
300 × 200 (55")
400 × 200 (65")
Wall mount screw size (mm) M6
Follow instructions provided with the Wall mount bracket.
● To complete the installation, please contact the wall-mount
manufacturer or the retailer from which you purchased the TV.
● The selected screws are 9.5 - 11.5 mm in length when
measured from the attaching surface of the rear cover.
NOTE: The diameter and length of the screws differ
depending on the Wall-mount bracket model.
Rear cover of the TV Spacer
Screw
Wall mount bracke
t
9.5 - 11.5 mm
7
STEP 2. Connect devices to your TV
Check to ensure that you have selected the right cables for the ports and that they are connected securely. Loose connections can affect
the quality of the picture image and color.
TV label Port Cable External Equipment Brief Description
ANT/CABLE
Antenna
VHF/UHF Antenna
ANT OUT
Connect an outdoor VHF/UHF antenna.
HDMI
DVD Player/Recorder
Set-top Box
Satellite Receiver
Satellite
antenna
cable
VCR
Video
Camera
AV IN
VIDEO Yellow
Connect a composite video cable and left-right
audio cables from an external AV device.
LWhite
RRed
DIGITAL AUDIO OUT
Speaker
Connect an optical cable from an external
digital audio system.
This 4K TV has HDMI 1.4 and HDMI 2.0 ports
to connect 4K Ultra-HD external devices. 1)
HDMI 1 & HDMI 2 are high-powered HDMI 2.0
ports for devices that require more bandwidth,
for example, a game console with 4K
resolution at 50 or 60 frames per second.
2) HDMI 3 is HDMI 1.4 ports for devices that
require lower bandwidth and will play 4k
resolution up to 24 frames per second.
8
TV label Port Cable External Equipment Brief Description
AUDIO OUT/
Connect headphones to hear audio from the
TV.
Connect an audio adapter (not provided) from
an external analog audio system.
USB
LAN
LAN
Connect an Ethernet cable to access a network
or the Internet. The TV also has a wireless
connectivity feature.
SERVICE This port is not available for you to connect an external device. It can only be used by our factory for testing
purposes.
White
Red
Speaker
Connect a USB 3.0 device to transfer photos,
music and movies to your TV at a rate that's 10
times faster than the USB 2.0 port
NOTE: You can still plug a USB 2.0 device into
a USB 3.0 port; however, the rate of speed will
not be as fast. USB 3.0 devices are also back-
wards compatible with USB 2.0 ports.
This manual suits for next models
19
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