Hewlett Packard Enterprise Apollo 2000 Gen10 Manual
HPE Apollo 2000 Gen10 Chassis
Maintenance and Service Guide
Part Number: 879111-006
Published: August 2019
Edition: 6
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications and requirements for hardware components and software. This guide is for an
experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in
the servicing of computer equipment, trained in recognizing hazards in products, and are
familiar with weight and stability precautions.
© Copyright 2017-2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat® Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other
countries.
VMware® ESXi™ and VMware vSphere® are registered trademarks or trademarks of VMware, Inc. in the
United States and/or other jurisdictions.
Contents
Illustrated parts catalog..........................................................................6
System components......................................................................................................................6
SAS expander module spare part...................................................................................... 6
Drive backplane spare parts.............................................................................................. 6
Fan spare parts.................................................................................................................. 7
PDB assembly spare part...................................................................................................7
Flexible Slot power supply spare parts.............................................................................. 7
Chassis ear assembly spare parts..................................................................................... 7
System cable spare parts...................................................................................................8
Server options...............................................................................................................................8
PDB cover and energy pack holder spare parts................................................................ 9
Energy pack spare part...................................................................................................... 9
RCM module spare part..................................................................................................... 9
Customer self repair............................................................................. 11
Removal and replacement procedures...............................................20
Required tools.............................................................................................................................20
Safety considerations..................................................................................................................20
Electrostatic discharge..................................................................................................... 20
Server warnings and cautions..........................................................................................21
Rack warnings..................................................................................................................22
Preparation procedures.............................................................................................................. 22
Power down the server.................................................................................................... 23
Remove the front bezel.................................................................................................... 23
Remove the server blank................................................................................................. 24
Remove the server...........................................................................................................24
Remove the chassis from the rack...................................................................................25
Remove the access panel................................................................................................27
Removing and replacing the PDB cover.......................................................................... 28
Move the fan cages..........................................................................................................29
Remove the 1800 W–2200 W power supply fan assembly..............................................30
Power up the server......................................................................................................... 31
Removing and replacing a hot-plug drive................................................................................... 31
Removing and replacing the SAS expander module.................................................................. 33
Removing and replacing the RCM module................................................................................. 34
Removing and replacing a power supply.................................................................................... 34
Removing and replacing a fan from the fan cage....................................................................... 38
Removing and replacing the 1800 W–2200 W power supply dual-rotor fan 9–10......................40
Removing and replacing the PDB cover..................................................................................... 40
Removing and replacing an energy pack or energy pack holder................................................41
Removing and replacing the PDB assembly...............................................................................44
Removing and replacing the fan power cable assembly.............................................................46
Removing and replacing the RCM FFC...................................................................................... 47
Removing and replacing the chassis ear assembly....................................................................48
Removing and replacing the drive backplane............................................................................. 50
3
Troubleshooting....................................................................................53
NMI functionality..........................................................................................................................53
Troubleshooting resources..........................................................................................................53
Diagnostic tools.................................................................................... 54
Product QuickSpecs................................................................................................................... 54
UEFI System Utilities.................................................................................................................. 54
Selecting the boot mode ................................................................................................. 54
Secure Boot......................................................................................................................55
Launching the Embedded UEFI Shell ............................................................................. 55
Intelligent Provisioning................................................................................................................ 56
Intelligent Provisioning operation..................................................................................... 57
HPE Insight Remote Support......................................................................................................57
HPE InfoSight for servers .......................................................................................................... 58
USB support................................................................................................................................58
External USB functionality................................................................................................58
HPE Smart Storage Administrator.............................................................................................. 58
Component identification.....................................................................60
System components................................................................................................................... 60
Front panel components............................................................................................................. 60
Serial number/iLO information pull tab.............................................................................62
Front panel LEDs and buttons.................................................................................................... 62
Front panel LED power fault codes..................................................................................64
Chassis UID LED............................................................................................................. 64
UID button functionality.................................................................................................... 65
SAS expander module LEDs........................................................................................... 65
Rear panel components..............................................................................................................65
Power supply LED...................................................................................................................... 66
Fan bay numbering..................................................................................................................... 67
Drive bay numbering...................................................................................................................67
Apollo r2200 Gen10 Chassis and Apollo r2600 Gen10 Chassis drive bay numbering
using the onboard SATA port connection in AHCI mode..................................................68
Apollo r2600 Gen10 Chassis drives numbering using a Smart Array type-p
connection or onboard SATA port connection in Smart Array SW RAID mode................69
Apollo r2800 Gen10 Chassis bay numbering...................................................................70
Drive LEDs and buttons.............................................................................................................. 71
Low profile LFF drive LED definitions.............................................................................. 71
Hot-plug drive LED definitions..........................................................................................72
NVMe SSD LED definitions..............................................................................................73
NVMe SSD button actions............................................................................................... 74
RCM module............................................................................................................................... 75
RCM module components................................................................................................75
RCM module LEDs...........................................................................................................76
PDB assembly boards................................................................................................................ 76
Cabling...................................................................................................77
Cabling guidelines.......................................................................................................................77
Front I/O cabling..........................................................................................................................78
System power cabling.................................................................................................................79
PDB pass-through board cabling................................................................................................ 81
4
Fan cabling................................................................................................................................. 81
Fan power cabling............................................................................................................81
Fan signal cabling............................................................................................................ 82
Energy pack cabling....................................................................................................................82
RCM cabling................................................................................................................................83
Specifications........................................................................................84
Environmental specifications...................................................................................................... 84
Mechanical specifications........................................................................................................... 84
Power supply specifications........................................................................................................85
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply..............................86
HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply.............................87
HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply...............................88
HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply............................89
HPE 1800W–2200W Flex Slot Platinum Hot-plug Power Supply ................................... 90
Websites................................................................................................ 91
Support and other resources...............................................................92
Accessing Hewlett Packard Enterprise Support......................................................................... 92
Accessing updates......................................................................................................................92
Customer self repair....................................................................................................................93
Remote support.......................................................................................................................... 93
Documentation feedback............................................................................................................ 93
Acronyms and abbreviations...............................................................94
5
Illustrated parts catalog
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website.
Item Description
1SAS expander module spare part on page 6
2Drive backplane spare parts on page 6
3Fan spare parts on page 7
4PDB assembly spare part on page 7
5Flexible Slot power supply spare parts on page 7
6Chassis ear assembly spare parts on page 7
7System cable spare parts on page 81
1 Not shown
SAS expander module spare part
Customer self repair on page 11: Optional
Description Spare part number
SAS expander module 879843-001
Drive backplane spare parts
Customer self repair on page 11: Optional
6 Illustrated parts catalog
Description Spare part number
12 LFF drive backplane 879837-001
16 NVMe drive backplane 879841-001
16 SFF + 8 NVMe drive backplane 879839-001
24 SFF drive backplane 879842-001
Fan spare parts
Customer self repair on page 11: Optional
Description Spare part number
Fan for fan bays 1 to 8 879832-001
Dual-rotor fan 9–10 for the 1800 W–2200 W power supply 882107-001
PDB assembly spare part
Customer self repair on page 11: Optional
Description Spare part number
PDB assembly – Includes the RPS link, power distribution, and PDB
pass-through boards
879834-001
Flexible Slot power supply spare parts
Customer self repair on page 11: Mandatory
Description Spare part number
HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply 866730-001
HPE 800 W Flex Slot Universal Hot-plug Low Halogen Power Supply 866727-001
HPE 800 W Flex Slot -48VDC Hot-plug Low Halogen Power Supply 866728-001
HPE 1600 W Flex Slot Platinum Plus Hot-plug Low Halogen Power Supply 863373-001
HPE 1800 W–2200 W Flex Slot Platinum Hot-plug Power Supply 882135-001
Chassis ear assembly spare parts
Customer self repair on page 11: Optional
Chassis ear assemblies for the Apollo r2200 Gen10 Chassis1
Description Spare part number
Right ear 879826-001
Left ear 879827-001
Chassis ear assemblies for the Apollo r2600 Gen10 Chassis1
Illustrated parts catalog 7
Description Spare part number
Right ear 879828-001
Left ear 879829-001
Chassis ear assemblies for the Apollo r2800 Gen10 Chassis1
Description Spare part number
Right ear 879830-001
Left ear 879831-001
1The chassis ear assembly spare includes the front I/O cable.
System cable spare parts
Customer self repair on page 11: Optional
Description Spare part number
Apollo 2000 System cable kit, includes:
• Power cables for hot-plug drives
• Power cable for servers 3 and 4
• Fan power cable assembly for fans 1, 2, 5, and 6
• Fan power cable assembly for fans 3, 4, 7, and 8
879835-001
Fan power cable assembly for fans 9 and 10 882172-001
Power cable for servers 1 and 2 in the Apollo r2200 Gen10 Chassis 879836-001
Apollo r2600 Gen10 Chassis/Apollo r2800 Gen10 Chassis power
cable and server NVMe cable kit includes:
• Power cable for servers 1 and 2 in the Apollo r2600 Gen10
Chassis/Apollo r2800 Gen10 Chassis
• 1U server NVMe cable
• 2U server NVMe cable
879840-001
PDB pass-through board cable P01291-001
RCM FFC (flexible flat cable) P01292-001
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website.
8Illustrated parts catalog
Item Description
1PDB cover spare part
2Energy pack holder for a chassis using the 1800 W-2200 W power supply
3Energy pack spare part on page 9
4Energy pack holder for a chassis using an 800 W or 1600 W power supply
5RCM module spare part on page 9
PDB cover and energy pack holder spare parts
Customer self repair on page 11: Mandatory
Description Spare part number
• PDB cover
• Energy pack holder for a chassis using an 800 W or 1600 W
power supply
P05648-001
Energy pack holder for a chassis using the 1800 W–2200 W power
supply
P10258-001
Energy pack spare part
Customer self repair on page 11: Mandatory
Description Spare part number
HPE Smart Storage Battery 96 W, 145 mm cable 878643-001
RCM module spare part
Customer self repair on page 11: Optional
Illustrated parts catalog 9
Description Spare part number
RCM module 800361-001
10 Illustrated parts catalog
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