Herschel HS500PR Setup guide

Select Portable Infrared Panel Heater

Smart infrared heater

Select Portable Infrared Panel Heater

HS500PR HS500PR-EU 500 Watts 220 –240V 50Hz IP20 2.4GHz wifi

Models

Setup and operating guide

The product complies with European Safety Standards Low Voltage Directive 2014/35/EC, EMC Directive 2014/30/EC, RoHS 2011/65/EC & Ecodesign

requirements for local space heaters 2009/125/EC.

Original instructions covering Select Portable Infrared Panel Heaters produced from 12/2020 onwards

Notice to the purchaser

Before using this product, you should determine its suitability for its intended use. Herschel Infrared Ltd cannot

accept responsibility for damage, loss or injury caused by ingress of water or moisture, accidental damage,

mishandling, external impact, adjustment by unauthorised personnel or failure to follow the correct maintenance

and safety precautions as stated in this manual. Refer to Herschel Infrared Ltd’s warranty policy for full details. See

https://www.herschel-infrared.co.uk

Select Portable Infrared Panel Heater

IMPORTANT SAFETY PRECAUTIONS

Failure to observe these instructions will invalidate the warranty.

Do not disassemble. No user-serviceable parts inside.

WARNING

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY

This appliance must be disconnected from its power source during setup or service activities and when replacing.

The heater is equipped with a sensor providing temperature control of the unit and the surrounding area.

Nevertheless the panel surface can rise to 90°C / 194°F (depending upon input voltage) and must not be operated in

locations where people can fall or become immobile next to the heater.

DO NOT touch the heater when in use. Prolonged contact with the heater will cause burns and injury.

The heater has internal safety thermal cut out sensors. However, in order to avoid overheating and potential fire

hazard, DO NOT cover the heater under any circumstances. DO NOT locate the heater within 400mm of any

flammable materials (eg. Furniture, curtains).

DO NOT operate the heater if the cord or plug is damaged or after the heater malfunctions, or if it has been

dropped or damaged in any manner. Make sure that the heater itself, the plug and the cable are free of any visible

signs of damage. If the cord is damaged the appliance must be sent for repair to an authorised Herschel Dealer.

This heater must only be used for the heating of people or buildings. The heater is not to be used by children or

persons with reduced physical, sensory or mental capabilities, or lack of experience or knowledge. Children should be

kept away and should not be left unsupervised around the unit. DO NOT use outdoors.

All operators should only switch on/off the appliance provided that it has been placed or installed in its intended

operating position in accordance with these instructions. Children must not plug in, switch on or regulate the

appliance or perform user maintenance including cleaning.

The heater must be mounted on a non-flammable surface. To avoid the heater tipping over the surface must be

horizontal, even and un-broken.

DO NOT place this heater directly underneath mains sockets.

Herschel panels are designed for use with an AC voltage between 220-240 volts, 50 Hz AC.If your supply voltage

exceeds 240 Volts do not use the heater and refer to your local dealer. Failure to adhere to this will void the

warranty.

This heater is a Class 1 appliance and must be earthed. The electrical supply to each heater should be protected by a

fuse or residual current device with overcurrent protection (RCBO) or Ground Fault circuit interrupter (GFCI ) suitable

for the electrical rating of the appliance.

For certain public buildings like schools and care homes the heaters must be operated according to the specific

legislation for these types of buildings. Please check before use.

Select Portable Infrared Panel Heater

CAUTION

Any fixed mains wiring outside the heater coming into contact with the heater must be protected by sleeving with

a temperature rating of at least 90°c.

Ensure that the power cable is not coiled. DO NOT attach excess mains cable to any part of the heater.

DO NOT drill through the heater as this will cause irreparable damage and is also dangerous.

DO NOT connect a heater that is damaged in any manner to the power network.

For mounting the Herschel heater use the supplied feet only and install in accordance with this installation

guide.

WATER INGRESS PROTECTION IP20

Herschel Select Portable Infrared Panel Heaters are rated to a standard (minimum IP20). DO NOT place within the

immediate surroundings of a bath, shower or where the unit can be splashed. It must not be possible for the

switches on the heater to be operable by anyone in a bath or shower. It must not be possible for the heater to be

moved or knocked so as to fall into a bathtub, shower, swimming pool or other water container. DO NOT allow

the mains cable to rest in water.

Herschel Infrared Ltd shall not be liable for any loss, damage or injury caused or resulting from inadequate fitting or

incorrect placement of heaters close to water sources.

SAVE THESE INSTRUCTIONS.

service/warranty-registration/ or via theQR code.

Within five years from date of purchase Herschel will repair or replace the heater

where the fault is due to defects in materials or workmanship. This warranty is for

standard domestic use only and excludes commercial uses. In the event of a

warranty claim please visit the Customer Service area of the Herschel Website and

follow the Warranty Claim process. You will need proof of purchase and

photographs of the heater.

A prerequisite for validity of the warranty is use at the specified supply voltage of

the heater and use in accordance with the conditions specified in this manual. Any

further warranty or claims are excluded.

5 YEAR WARRANTY

The warranty covers the repair or replacement of the defective product only and Herschel shall have no liability for

installation costs or consequential loses however incurred. The decision to repair or replace will rest solely with

Herschel and any replacement will be as close as possible in specification to the failed heater.

Removing the serial number will void the warranty. The warranty will also be void if the heater has been tampered

with or opened in any way.

The product power label must be left on the panel.

Herschel Infrared Ltd will assume no responsibility for scratches on surface or frames after first use.

Note your serial number for future reference

Select Portable Infrared Panel Heater

Thankyou for purchasing a Herschel Select Portable Infrared Panel Heater. This 500 Watt modern Infrared panel

heater Incorporates the very latest in heating technology and control with Herschel’s SMART-R system and slimline

frameless design, you will enjoy many years of low energy, smart and comfortable heating.

We’ve tried to make setting up and using your heater as easy as possible. Please read these instructions fully and

retain for future reference. If you have any questions our website also has many FAQs or you can call, message or

online chat with us, we are always happy to help ensure that you get the most from your new Herschel heating

system.

This is a low energy use infrared panel heater. It is

designed to provide a convenient way to top-up your

heating where the main room heating is insufficient or

not close enough to you.

It is intended as a supplementary heater, not as the

main heat source for a room.

Place the heater where it will not be immediately

obstructed by objects (like furniture or curtains) or

where it cannot effectively radiate out, such as the

edge or corners of a room. Large objects placed in

front of the heater will heat up and can prevent

effective heat dispersion.

The heater must be placed on horizontal, even and

unbroken surface.

The feet supplied with the heater must be used and

provide the correct distance for the heater from the

floor and objects to the rear (like a wall). The heater

must be at least 400mm from objects placed in front.

Positioning your Portable Infrared Panel Heater

400mm minimum distance from objects

Your new Herschel Heater

Select Portable Infrared Panel Heater

The Select Portable Infrared Panel Heater

comes with a factory fitted plug and can be

plugged into an available socket in the room.

Setup

1. Find the two feet supplied in the

package.

2. Fit to the long lower side of the heater.

The SMART-R power box at the back of

the panel should be at the bottom edge

of the heater.

3. Use a screw driver to tighten the friction

screws against the rear surface of the

heater. (Note: tightening the screws

against the front will damage the front

surface of the heater).

The SMART-R receiver allows your Portable

heater to operate in two different ways

according to preference:

•It will heat to a fixed temperature you set

on the receiver when you switch the

heater on at the wall.

•It can connect to wifi and be managed via

the SmartLife App.

Controls on the SMART-R receiver are as

follows:

1. LED display showing setpoint

temperature

2. Wifi indicator

3. Timer On/Off indicator

4. On / Off button

5. Manual pairing button

6. Manual Temperature Increase

7. Manual Temperature Decrease

8. Built-in Thermostat. Pull gently

downwards to sense the temperature

around the heater.

9. Power Switch (I = On, O = Off)

10. Mains cable.

Select Portable Infrared Panel Heater

Operation

Heat to a fixed temperature with the built-in thermostat on the receiver

The heater can be simply operated by switching it on at the wall and setting a fixed temperature on the SMART-R

receiver.

ECODESIGN Notice:

When used in this simple operating mode, the Select Portable Infrared Panel Heater should only be used in well

insulated spaces for occasional use and should not be left operating permanently switched on.

Operation

Pull the thermostat (8) gently out from the bottom of the SMART-R box until it stops.

Switch the mains socket ON.

Switch the Power Switch (9) on (‘I’ position on rocker switch) and ensure it illuminates RED.

The heater will warm up until it senses the default local temperature of 37°Cis reached at which point it will switch

off.

You can lower the set temperature using the –button on the side of the SMART-R receiver. You can only raise the

temperature (using the + button) to 37 °C.

Heater control using the Smartlife App

The Select Portable Infrared Panel Heater can be more comprehensively controlled using the SmartLife App. This

allows you to set a heating schedule including an AWAY (Holiday) mode and enables voice control via Alexa or

Google Assistant.

ECODESIGN Notice:

When used with the SmartLife App, the Select Portable Infrared Panel Heater is fully ECODESIGN compliant and can

be permanently set up and left switched on.

Scan the QR code below to download the Smartlife App from the App Store or Google Play.

Alternatively, search “Smart Life” on Google Play or the App Store & look for this icon.

Downloading & Installing the Smartlife App

After installing and opening the Smartlife App, you must register an account using an email address and password

and accept the terms of use.

Before starting pairing, please ensure:

- Your mobile phone is connected to the 2.4GHz wifi signal from your router. Some routers also issue a 5GHz

signal, so be sure to select the 2.4GHz option.

- Switch off “Wifi Assist” (IoS phones). You can switch it back on after pairing.

-Be sure to be connected to your main router and ensure your heater is within range of your router.

Select Portable Infrared Panel Heater

Operations available on the SmartLife App

From the main screen of the Smartlife app, you can access the following management features for the heater,

which are described more fully on the following page:

- Power On / Off (turns the heater on and off)

- Temperature override (Orange circle with + and –buttons)

- Manual Operation

-“Smart” Operation (Program Mode)

- Holiday Mode

- Settings

- Timer

Changing Network / disabling Wifi

You can move the heater to a new network if you need to. You will have to –repair with the SmartLife app.

You can also de-activate and re-activate Wifi and revert to simple on/off mains power control. Long press the ‘-’

button on the receiver for 10 seconds to de-activate (blue Wifi LED goes out) and re-activate wifi (blue LED

comes back on).

Tap ‘+’ top right of App Select “Small Home Appliances”

and then “Thermostats”

If this is your first

thermostat you are

adding you will be asked

to enter your Wifi

password.

You will not have to do

this when you add

subsequent thermostats

to the App.

Activate the Power

switch on the heater,

check the power signal

light is on. The Wi-Fi

pairing indicator will

start to flash rapidly.

Follow the instructions

on the App to pair.

If you failed to pair, click “Retry” in SmartLife App. Long press the “M” button (5) on the control box to reset the

pairing mode of the heater, following the directions in the SmartLife App.

In situations where several wifi connections are available and the heater fails to find the right router connection, we

recommend you try the Alternative Pairing mode offered by the SmartLife app. This is an option offered by the App

if normal pairing mode fails.

More detailed help is available online via the Help & Support section of your local Herschel Website.

Pairing

Select Portable Infrared Panel Heater

Override

You can always override the Programmed or Manual set temperatures to be higher or lower by using the + or –keys

on the App main screen to change the temperature. When operating on Smart mode, the heater will maintain the

override temperature until the next programmed period (when the next programmed temperature will be set).

Under Manual mode, the override temperature will remain set until you change it again manually.

Holiday Mode

There is also a Holiday mode which allows you to save energy by setting a lower temperature while you are away.

The Holiday mode has a day-counter feature allowing you to set the number of days you are away and return the

heating to normal operation ahead of your return.

Select Holiday mode by touching the “Holiday” icon on the App main screen. Select Days away using the slider and

set your holiday temperature using the + or –buttons. We recommend ending holiday mode at least one day before

your return to allow your house to warm back up again.

Settings

“Settings” on the App allow you to change The Smart mode program schedules and temperatures.

Timer

A timer function is available in 24 x 1hour increments. This turns the heater on for the specified number of hours.

The heater will only heat to the setpoint temperature.

Device Details

You can alter other details about your Portable Infrared Panel Heater including enabling Alexa or Google Assistant

or sharing control of your device with other members of your family by tapping the pencil icon at the top right of the

App main screen.

If you begin to use Smartlife to control other Home Automation devices, then you can also integrate your heater

control with other home automation tasks that you set up in SmartLife from the Device Details screen.

NOTE:

When restarting the heater after it has been switched off for any length of time, please give the heater time to re-

connect with your router before operating via the app. This can sometimes take afew minutes.

Smart mode

Your Herschel Select Portable Infrared Panel Heater works most efficiently when it is set up to run against a program

controlled by the SmartLife App. This program will always ensure your heater reaches the temperature you want at

the time you want it, each day of the week. This is represented by the “Smart” function on the App. So usually you

will want to set up and run the heater in Smart mode. To enable Smart mode touch the “Smart” icon on the App

main screen and alter the program settings in “Settings”.

Manual mode

Selecting Manual mode allows you to set and maintain a constant temperature that does not vary with the time of

day. Once you set a temperature using Manual mode, your Portable Infrared Panel Heater will maintain this

temperature until you give it another command. Select Manual mode by touching the “Manual” icon on the App

main screen and alter the temperature up or down using the + and –buttons.

Explanation of operating modes

Select Portable Infrared Panel Heater

General

Please note it is possible the heater may discolour with use –this is caused by airborne pollution and is

not a fault.

The heater is designed to last many years and incorporates several safety features, but if the heater has

not been used or installed in adherence to these instructions, emits any noise, smell, or shows rapid

discolouration of the surface, discontinue using the heater and refer to Herschel Customer Service or

your local Herschel dealer.

The Herschel panel must be installed, uninstalled, cleaned or transported only when cold.

Painting

The Select Portable Infrared Panel Heater can be painted to match décor using a suitable heat resistant

paint. However, Herschel will not be responsible if the paint deteriorates or discolours. Any rights to

return the heater for a refund within statutory periods will be voided where the heater has been

painted. Painting the panel will not affect your warranty for repair or replacement.

Cleaning and maintenance

Cleaning

Before attempting to clean the panel, unplug the heater, isolate the unit from the electrical supply and

allow it to completely cool down.

DO NOT immerse the Herschel panel heater in water or splash water onto it.

Clean the heater with a damp cloth. For glass models glass cleaner can be used. Never use a wet cloth.

When clean, dry the surfaces with a dry cloth.

DO NOT apply abrasive materials, solvents or solvent wipes to the surface as this can cause irreparable

damage. Wait until the unit is completely dry before use.

Repair

DO NOT attempt to repair or adjust any electrical or mechanical functions on this unit, doing so will void

your warranty. Repairs must only be carried out by Herschel or an authorised Herschel service partner.

Disposal

The heater is an electrical product and must not be disposed of in household waste. A high percentage

of the heater can be recycled. Please treat as electrical waste and recycle in accordance with local

regulations.

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