Hello Direct SUPER PRO AMPLIFIER User manual

Hello Direct, Inc.

75 Northeastern Blvd.

Nashua, NH 03062 www.HelloDirect.com

Tel: (800) 435-5634 email: [email protected] (general support)

Fax: (800) 456-2566 [email protected] (technical support)

SUPERPRO®

AMPLIFIER

USER

GUIDE

LIMITED LIFETIME WARRANTY

1. Hello Direct warrants this product to be free from defects in materials or workmanship, under

normal use and service, for as long as the original owner owns it, subject to the limitations

set forth below. This warranty extends only to the original owner. This warranty is void if

service is performed by anyone other than Hello Direct.

2. This warranty gives you specific legal rights and you may also have other rights that vary from

state to state. Hello Direct’s obligations under this warranty are limited to repair or replacement,

at Hello Direct’s sole option, of the product or parts found to be defective, as diagnosed by an

authorized Hello Direct Customer Service Representative. Hello Direct reserves the right to

make such inspections as may be necessary to determine the cause of the defect. Hello Direct

will not charge for labor or parts in connection with any repairs or replacements covered in this

warranty.

3. This warranty does not apply to: (a) product failure resulting from accidents, improper care or

operation, or negligence (where Hello Direct is not at fault), or from normal wear and tear. In

these cases, repair or replacement will be made at a reasonable charge; (b) consumable parts such

as cords, ear cushions, clothing clips, microphone screens or batteries; (c) any product that has

been subject to alteration or modification, or has been installed or used in any manner contrary

to this user guide.

4. To obtain warranty repair or replacement service under this warranty, the owner must call

Hello Direct at 1-800-964-6444 for an RMA number and full return or replacement instructions.

5. This written limited warranty is the only warranty made by Hello Direct. Repair or replace-

ment as provided under this warranty shall be the exclusive remedy available to the pur-

chaser. Hello Direct shall not be responsible for loss of use of the product or for any other

incidental, special or consequential damages or expenses incurred by the purchaser or by any

other party, even if Hello Direct has been notified of the possibility of such damages or

expenses. Except to the extent prohibited by applicable law, any implied warranties, includ-

ing those of merchantability or fitness for a particular purpose, are hereby expressly exclud-

ed, and to the extent not excludable, are expressly limited to the duration of this warranty.

Some states do not allow exclusion of implied warranties, limitations on the duration of

implied warranties, or the exclusion or limitation of incidental or consequential damages, so

the above limitation and exclusion may not apply to you.

TELEPHONE/HEADSET PROBLEMS: If you experience problems with your amplifier, disconnect it from

the telephone. If your phone works properly, your amplifier may need repair or adjustment. In

the unlikely event that the problem is causing harm to the telephone network, your telephone

company may ask that the amplifier remain unplugged until the problem is corrected.

FCC INFORMATION: Your new headset complies with Part 68 of the FCC rules. Your local phone

company may need to know the compliance information, which may include the Registration

Number, Ringer Equivalence Number (REN), and other information. This information may be

found on the bottom of your new SuperPro amplifier.

SuperPro Amplifier

Quick and easy user guide—set up as instructed!

Sound quality depends on it!

INSTALL BATTERIES

• Turn SuperPro over, open lid to battery

compartment.

•Put in 4 AA batteries, matching + and – of

batteries with + and – of battery compart-

ment, or use the optional AC adapter

instead of the batteries. Plug adapter into

SuperPro and a standard AC wall outlet.

•Close lid and turn over. Red in-use light

will blink. If light is off, recheck batteries.

Setting up SuperPro

CONNECT SUPERPRO TO PHONE

• Do NOT unplug phone line from wall.

• Disconnect receiver cord from phone’s base

and plug into bottom of SuperPro (ain illus-

tration). Thread cord out through channel.

• Plug SuperPro’s short curly cord into receiver

jack (b) in phone’s base.

• Attach long curly cord to headset (c) and into

bottom of SuperPro (d).

To test phone connections:

•Press side of SuperPro switch that

shows (receiver).

• Pick up phone’s receiver. Listen for dial tone.

If no dial tone, recheck all connections.

• Hang up phone’s receiver.

Headset hanger

Long curly cord Short curly cord

Battery

compartment

and speaking

volume

Mute bar

Headset switch Receiver switch

Listening

volume

Power

plug

4 AA

batteries

We recommend using the

included Energizer batteries.

Optional AC adapter

is included.

Receiver

Press

AA batteries

In-use light blinks

1 2

4USING SUPERPRO—TEST CALL AND VOLUME ADJUSTMENT

To place TEST CALL:

• Put headset on and adjust micro-

phone (check headset guide).

• Lift off receiver, put next to phone.

•Setswitchtoheadset.

• Dial friend’s number.

To adjust Listening Volume:

•Rotate dial on top of SuperPro

(0 is lowest volume, 9 is loudest).

To set SPEAKING VOLUME (how

you sound to listener):

• Turn unit over, open battery lid.

• Slide tab up (+) to increase volume,

or down (–) to decrease.

If voice echoes or sounds like you’re

in a tunnel, volume is set too high;

slide down toward minus symbol (–).

SET UP SUPERPRO

After installing batteries or AC adapter:

• Lift receiver and get an outside line dial tone.

(In some businesses you may have to dial 9.)

•Press headset side of switch.

• In-use light will stop blinking and be a

steady red when SuperPro has learned your

phone’s settings and is ready to use. Hang up

receiver. If mute and in-use light are both

blinking, remove and re-install batteries

and/or disconnect and reconnect AC adapter.

• If SuperPro red in-use light is still blinking,

repeat Step 3 and/or call 1-800-895-3553 for

further assistance.

Get outside line dial tone: For some

phone systems you may need to dial 9

(or other number) to access an outside line.

Press

Listening volume

Speaking volume

Headset hanger

Mute

• Press Mute bar – You’ll hear caller but

caller can’t hear you. Mute light blinks

when in use.

• Press Mute again to turn off.

• Hang up receiver to end call.

• Slide Headset Hanger end into hole

above SuperPro in-use light. Use to

hold headset.

USING SUPERPRO—TEST CALL AND VOLUME ADJUSTMENT (CONTINUED)

RESET INSTRUCTIONS—TO CHANGE PHONES

• To connect SuperPro to a new phone,

follow Step 1 of instructions. Batteries

or AC adapter must be installed before

proceeding.

• Press telephone handset side of switch

on SuperPro.

• Turn unit over. Open battery lid. Move

Speaking Volume tab to middle position

– red reset button appears in hole. Press

button down with end of a large paper

clip for 10 seconds. Shut battery lid and

turn over.

•Immediately lift handset to get OUTSIDE line dial tone (in some businesses you

need to dial 9). Listen for dial tone.

• Press headset side of switch. In-use light will blink then be steady red when ready to

use. If both mute and in-use lights blink, remove and re-install batteries and/or dis-

connect and reconnect AC adapter.

• If red in-use indicator is still flashing, repeat reset procedure.

•Call1-800-895-3553 if headset is still not operational.

Speaking volume

control

Red reset button

(in hole)

5SPECIAL INSTRUCTIONS FOR PHONES WITH A HEADSET JACK

•Smart Setup –SuperPro learns your

phone’s settings automatically

through Hello Direct’s exclusive

CODiT®technology (no need to set

dip switches). It remembers your

phone’s settings even when changing

batteries.

•Voice Activated In-Use Light –In-use

light will be a steady red while you are

using your SuperPro amplifier. It is

voice-activated.

•Quick Disconnect –If you need to

leave your phone, just disconnect

headset cord from SuperPro cord. It

won’t disconnect your call. Reconnect

headset cord to continue call.

•Locking, Blinking Mute –When

Mute bar is pressed, you can hear

caller but caller cannot hear you.

•Low Battery Beep –SuperPro beeps

when batteries are low. Install new

batteries (SuperPro saves phone set-

tings). If caller’s voice is fainter than

usual, replace batteries.

SUPERPRO “SMART” FEATURES:

• After successfully completing instruc-

tions 1–4, you may now move the

short cord from the receiver jack in

the telephone to the headset jack on

the telephone.

• Disconnect the receiver cord from the

SuperPro amplifier and reconnect it

to the receiver jack on the telephone.

• Refer to your telephone manual for

instructions on how to operate head-

set equipment when installed into the

headset jack of the telephone.

•Conserve Batteries –Use the Power

Saver Plug (included). Plug it into the

jack in back of the SuperPro. The red

in-use light will no longer be visible.

•AC Adapter –If replacing batteries

often or using headset frequently, use

the optional AC adapter (included); it

plugs into back of unit and into

electrical outlet.

•BUSY Indicator Accessory can also

be used to save batteries.

To order the BUSY Indicator,

call 1-800-444-3556 6 a.m. to 5 p.m.

Pacific Time, 9 a.m. to 8 p.m. Eastern.

Ask about Touch-N-Talk which makes

using your headset easier.

For recorded SuperPro setup instructions, call 1-800-895-3553.

If you do not have a touch-tone phone, dial 1-800-444-3556.

Other questions? Call 1-800-444-3556 (5 a.m. to 5 p.m. Pacific Time,

8 a.m. to 8 p.m. Eastern)

SuperPro works with your phone, it does not replace it. To answer or

place calls, put your headset on with microphone in position (as directed

in headset user guide), put receiver next to phone and press headset

switch. Hang up receiver when call is finished.

TROUBLESHOOTING

•Caller can’t hear me and I can’t hear

caller: Recheck Instruction Steps 1, 2

and 3. Check Headset/Receiver switch,

if using headset, headset side must be

pressed.

•Caller can’t hear me but I can hear

caller: Check Mute – if it is blinking,

press to cancel. Check speaking vol-

ume level (located in battery com-

partment), adjust up. Remove and

re-install batteries and/or unplug and

replug AC adapter.

•Caller says my voice is unclear or

sounds far away: Check headset

microphone (see headset user guide).

•Caller sounds fainter than usual:

Rotate volume dial on top of

SuperPro to higher level.

•Poor sound quality? Call 1-800-895-

3553 and follow instructions. Or

reset, using instructions for switching

to a new phone. Sound quality

depends on the SuperPro being set to

an outside line dial tone.

Switching to a new phone? Follow

Reset Instructions on page 4.

• You must follow instructions 1–4 and

hook SuperPro to the handset jack

for it to learn the phone.

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