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HEATMASTER, LLC.
LIMITED WARRANTY
All refractory cement logs manufactured by Heatmaster LLC. have a lifetime warranty against breakage due to heat to the original owner in
the original installation.
All other logs supplied from Heatmaster LLC. have a 2 year warranty against breakage due to heat to the original owner in the original
installation.
All metal parts, including burners and grate assemblies, are warranted for 5 years.
All other mechanical parts are warranted for 1 year.
LIMITATIONS
1. Heatmaster, LLC.’s obligations to the purchaser under this warranty are limited to the repair or replacement of defective part.
2. Repairs or replacement will be performed by Heatmaster, LLC. following delivery of the product by the purchaser to Heatmaster, LLC.’s
facility in Angier, North Carolina. The cost of mailing or other delivery to Heatmaster, LLC. shall be borne by the purchaser. The mailing
address is: Heatmaster, LLC., 3625 Benson Rd., Angier, NC 27501.
3. Along with the product, the purchaser shall include a written explanation of the approximate date the product was purchased, the dealer
or person from whom the product was purchased, the date the defect was first noticed, a description of the nature of the defect, and what
the purchaser did, if anything, to repair or correct the defect.
4. To the extent allowed by law, any implied warranty of merchantability of fitness applicable to this product is limited to the duration of
this warranty. Heatmaster, LLC. shall not be liable for loss of use of this product, loss of time, inconvenience, commercial loss or
consequential damages. The remedy of repair or replacement of a defective part during the warranty period herein specified shall be the
purchasers exclusive remedy.
5. Heatmaster, LLC. is not responsible for any loss or damages caused by purchaser’s failure to follow operating & maintenance instructions
provided in owners manual.
Dear Purchaser:
We are pleased that you have selected our product and take this opportunity to assure you that qualified service is available if required.
Who gets the warranty? The warranty is limited to the consumer who originally purchased the product.
What is covered? This limited warranty covers all imperfections in workmanship and material.
What is not covered? This limited warranty does not cover damage resulting from accident, misuse or abuse, lack of proper
maintenance, affixing of any attachments not provided with the products, or loss of parts. IN NO EVENT
SHALL HEATMASTER, LLC. BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM MISUSE OR MODIFICATION OF THIS PRODUCT.
DEFECTIVE PARTS OR BROKEN LOGS FOR REPLACEMENT MUST BE RETURNED TO THE FACTORY PREPAID ALONG WITH
PROOF OF PURCHASE. FACTORY WILL REPAIR OR REPLACE AT FACTORY OPTION AND RETURN TO PURCHASER FREIGHT
PREPAID.