Exchanges & Returns
30 Day Guaranty & Warranty
HeadRoom 30 Day Guaranty
Unless specifi cally stated otherwise, all HeadRoom purchases come with a
30-day satisfaction guaranty in order to give you the opportunity to evaluate
your purchases. We’re happy to provide you with the opportunity to refund or
exchange your product, but to keep costs down we do have a few conditions.
Products must be returned to us within 30 days of the date you receive the
product. So make sure you try your purchase out right away! Products must be
in “as-new” condition. This means that they’re in pristine cosmetic condition,
functioning perfectly, and include ALL materials (plastic bags, warranty cards,
tie wraps, etc). In other words, please send products back exactly as you re-
ceived them. If a product is returned within the 30-day return period, but is not
in “as-new” condition, we will charge you a 15% restocking fee plus any labor
and materials required to return the product to “as-new” condition. Sorry, but
after your 30 day trial, products are no longer exchangeable or refundable.
If you’re having trouble with a headphone amp or system, please contact us
fi rst to troubleshoot the problem. You can email Sales, (sales@headphone.
com) or call 800.828.8184. If we can fi x it while you’ve still got the product,
Micro DAC & Ultra Micro DAC Warranty:
The HeadRoom Micro DAC and Ultra DAC are warrantied for two years. If any-
time within the fi rst two years of your purchase you have a problem with your
Micro Products, you can return it for repairs under the terms of our 30 Day
Guaranty. HeadRoom is the only authorized service center for HeadRoom
products, either in or out of warranty. If a unit is under warranty, there is no
cost for the repair labor, parts, or shipping from HeadRoom back to you (i.e.,
You’re responsible for paying the shipping charges to get the product to us).
If you have an older HeadRoom amp that is out of warranty, call us at
800.828.8184 ext.104 to speak with our Service Department to troubleshoot
The cost of repairing your out-of-warranty HeadRoom amp is a $50 re-
pair fee, plus parts and shipping costs. Additional costs will include replace-
ment parts along with any additional labor beyond your fi rst hour (the good
news is that most repairs can be normally performed within one hour.) If the
cost of your repair exceeds $100, we will call or email you fi rst with an estimate
and we will then request your approval for work to continue.
Email us at service@headphone.com for more information. If you
have an older HeadRoom amp BEFORE model year 2001-2002, it’s impera-
tive that you contact our Service Department fi rst to confi rm the amp can be
If you would like to exchange your purchase for another item, you have two
options. You can simply purchase the item you want, and send the item you
don’t want back for refund within 30 days of the original purchase (don’t for-
get to fi ll out the back of the Return & Exchange card and include it with your
return). We will refund your credit card after we receive the item. Or, you can
send your product back as an exchange, and indicate the product you would
like on the Return card. We will adjust your credit card accordingly and ship
you the new item. Replacement products are shipped to you as soon as pos-
sible, typically within 3-5 days provided the replacement item is in stock.
Defective Equipment Exchanges
In the uncommon event of receiving a defective product, contact us and we
will ship out a replacement product to you at no cost as soon as possible,
typically within 3-5 days provided the replacement item is in stock. You will
receive the replacement item along with a return shipping label and a card to
include with the defective item to return to HeadRoom. Important: Fill in your
name and original invoice number of your order on the card and return the
item to HeadRoom within 2 weeks. If we have not received the product after 2
weeks (allowing shipping time) we will charge your credit card the amount of
the defective item. Please understand that we enforce this policy as an incen-
tive for customers to get defective equipment back to us as soon as possible.
Shipping Products back to HeadRoom
Please ship products back in the original shipping box (or another that is com-
parable); please don’t send headphones back in JUST the headphone box,
as it’s a sure bet that they will no longer be in “as-new” condition when we
receive them! We HIGHLY recommend that you ship returns using an insured
and “signature required” delivery method—we can’t be responsible for lost or
damaged packages. Finally, don’t forget to include the completed Return &
Exchange card and WRITE YOUR NAME on the outside of the box!
Return Products to:
HeadRoom
Attn: Returns
2020 Gilkerson Drive
Bozeman, MT 59715
Contact Us:
www.headphone.com
Toll Free: 800-828-8184
Phone: 406-587-9466
Fax: 406-586-9484
