Grandstream Networks UCM6102 User manual

Grandstream Networks, Inc.

www.grandstream.com

Grandstream Networks, Inc.

UCM6100 Basic Configuration Guide

TABLE OF CONTENTS

OVERIEW......................................................................................................4

SETUP GUIDE SCENARIO................................................................................4

QUICK INSTALLATION.....................................................................................5

Connecting the UCM6102 .....................................................................................................................5

Access UCM6100 series Web Interface................................................................................................5

CREATE USER EXTENSION .............................................................................6

Configure Extension Range...................................................................................................................6

Batch & Single User Creation................................................................................................................7

Steps on Adding Single User..........................................................................................................7

Steps on Adding Batch of Users.....................................................................................................8

PROVISIONING &ZERO CONFIG....................................................................10

Auto Discovering..................................................................................................................................10

Extension Assignment.......................................................................................................................... 11

CONFERENCE BRIDGE .................................................................................12

How to Setup a Conference Bridge .....................................................................................................12

IVR ...........................................................................................................14

Configure IVR ......................................................................................................................................14

Create New IVR...................................................................................................................................14

TRUNKS .....................................................................................................16

Analog Trunks......................................................................................................................................16

Setup Analog Trunk ......................................................................................................................16

VoIP Trunks..........................................................................................................................................17

Setup VoIP Trunk..........................................................................................................................17

CALL ROUTES.............................................................................................19

Outbound Routes.................................................................................................................................19

How to Configure an Outbound Route .........................................................................................19

Inbound Routes....................................................................................................................................20

Setup Inbound Route....................................................................................................................21

TABLE OF FIGURES

Figure 1: Typical UCM Scenario ...................................................................................................................4

Figure 2: Quick Installation Guide for UCM6102 ..........................................................................................5

Figure 3: Quick Installation Guide – Login Screen .......................................................................................5

Figure 4: Create User Extension – Extension Range...................................................................................6

Figure 5: Create User Extension – Extensions.............................................................................................7

Figure 6: Create User Extension – Create New User...................................................................................7

Figure 7: Create User Extension – Created Single User..............................................................................8

Figure 8: Create User Extension – Batch Add User .....................................................................................8

Figure 9: Create User Extension – Create User Prompt ..............................................................................8

Figure 10: Create User Extension – Single and Batch Add Extensions Created .........................................9

Figure 11: Provisioning with Zero Config – Auto Discovery........................................................................10

Figure 12: Provisioning with Zero Config – Extension Assignment ............................................................ 11

Figure 13: Provisioning with Zero Config – Manually Assigned Extension.................................................11

Figure 14: Provisioning with Zero Config – Extension Status..................................................................... 11

Figure 15: Conference Bridge – Create New Conference Room ...............................................................12

Figure 16: Conference Bridge – Create New Conference Room ...............................................................13

Figure 17: Conference Bridge – Conference In Progress...........................................................................13

Figure 18: IVR – Manage IVR.....................................................................................................................14

Figure 19: IVR – Create New IVR...............................................................................................................15

Figure 20: IVR – Key Pressing Events........................................................................................................15

Figure 21: Analog Trunks – Create New Analog Trunk...............................................................................16

Figure 22: VoIP Trunks – Create New Register SIP Trunk.........................................................................18

Figure 23: VoIP Trunks – Edit VoIP Trunk...................................................................................................18

Figure 24: Status – Trunks..........................................................................................................................18

Figure 25: Routes – Create Outbound Route.............................................................................................20

Figure 26: Routes – Create Inbound Route................................................................................................21

OVERIEW

This document will provide instructions on how setup a UCM6100 series from an out of the box state

to a fully functional state. This includes design considerations, creating user extensions, provisioning

endpoints with Zero-Config, conferencing, auto attendant configuration, analog/VoIP trunks, routing

inbound/outbound calls and voicemail/fax to email setup.

For detailed information in regards to parameters that are encountered in this guide, please check the

UCM6100 series User Manual

SETUP GUIDE SCENARIO

In this setup guide we will be using the UCM6102 which has a WAN and LAN interface. The image

below shows the most typical setup where you have the UCM6100 series WAN port connected to the

Internet and the LAN side of the UCM6100 series providing DHCP.

We will use this scenario to setup a Grandstream GXP2124 which will be connected to the LAN side

of the UCM6100 series. There can also be a network switch connected to the LAN port of the

UCM6100 series so that there may be more than one device connected.

Figure 1: Typical UCM Scenario

QUICK INSTALLATION

CONNECTING THE UCM6102

Figure 2: Quick Installation Guide for UCM6102

ACCESS UCM6100 SERIES WEB INTERFACE

Accessing the UCM6100 series web interface allow users to manage users and system settings locally as

well as remotely.

To access the web UI, depends on where the user’s computer is connected. If the computer is connected

to the same switch/router that the UCM6100 series WAN port is connected, then browse to the IP

addressed that is displayed on the UCM6100 series LCD. This address is the WAN IP. If the computer is

connected to the LAN side of the UCM6100 series, then users would browse to the default IP of the

UCM6100 series which is 192.168.2.1. If successful, the UCM6100 series login page will be displayed as

shown below.

Figure 3: Quick Installation Guide – Login Screen

CREATE USER EXTENSION

CONFIGURE EXTENSION RANGE

First part of configuring the UCM6100 series should be about planning for expansion. Here are some

questions to think about when setting up extension ranges:

•How many users are in the office?

•Will there be departments within the office?

•Is this office interconnecting with another office?

Once there’s a clear picture of how many users will be at each location, how departments are going to be

segmented and what’s the expected growth of the company, a user can then configure the extension

range. Navigate to PBX Internal Options General.

Figure 4: Create User Extension – Extension Range

In the figure above, the user extension range is set with a starting extension of 100 and ending at 195.

This allows up to 196 extensions to assign to users. We have also created a conference extension range

from 196 to 199, which gives 4 conference bridges. Users can configure any extension range as they

desire. Here we’ve configured it to use three digit extensions with a leading 1.

Click “Save” at the bottom. Then remember to click on “Apply Changes” at the top so that our extension

range will be ready for the next steps.

BATCH &SINGLE USER CREATION

So now that there’s extension ranges configured, we can now begin creating users to prepare for the

provisioning process. There are two methods of creating a user. One method would be creating a single

user. The other method would be creating a batch of users.

STEPS ON ADDING SINGLE USER

1. Navigate to PBX Basic/Call Routes Extensions. For first time setups users will see “No

Extension defined”.

Figure 5: Create User Extension – Extensions

2. Click on “Create New User”

3. On the “Create New User” screen, users can enter in quite a few options, but they are not required for

this tutorial. Click “Save” at the bottom of the page.

Figure 6: Create User Extension – Create New User

After clicking “Save” the Extensions page will display with the single SIP extension that was just created.

Here the user has the ability to edit the extensions by clicking the at the right.

Figure 7: Create User Extension – Created Single User

STEPS ON ADDING BATCH OF USERS

1. Navigate to PBX Basic/Call Routes Extensions

2. Click on “Batch Add Extensions”

3. At the “Batch Add Extensions” dialog, the user can specify the “Starting Extension” and the number

of extensions to generate by setting the “Create Number”. In this tutorial we will have a starting

extension of 101 and have the UCM6100 series generate 5 extensions with a password randomly

generated. This would create extensions 101, 102, 103, 104 and 105.

Figure 8: Create User Extension – Batch Add User

4. Click “Create Users” at the bottom to have the UCM6100 series generate the extensions

5. Next, a prompt will appear asking “Are you sure you want to create users: 101, 102, 103, 104 105”.

Click “OK”.

Figure 9: Create User Extension – Create User Prompt

At this point the Extensions page should look similar to this:

Figure 10: Create User Extension – Single and Batch Add Extensions Created

For more details on Extension parameters please see the UCM6100 series User Manual.

PROVISIONING &ZERO CONFIG

Grandstream SIP Devices can be configured via Web interface as well as via configuration file through

TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format

configuration file and XML format configuration file. The UCM6100 provides a Plug and Play mechanism

to auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config

file and having the phone to download it. This allows users to finish the installation with ease and start

using the SIP devices in a managed way.

To provision a phone, three steps are involved, i.e., discovery, assignment and provisioning. The

UCM6100

creates XML config file to the detected/assigned Grandstream device and accomplishes the following

configurations on the device after the provisioning:

• A UCM6100 extension will be assigned and registered on the phone.

• SIP-related network settings such as "NAT traversal" and "Use Random Port" are configured on

the phone.

• Call settings such as "Dial Plan" and "Auto Answer".

• LDAP client configurations will be set up automatically on the phone to use the default LDAP

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