Gigaset Maxwell 3 User manual

Gigaset pro

Maxwell 3

Version May 2019

Quick start guide

Gigaset pro Maxwell 3 Quick start guide

Introduction

This quick start guide demonstrates key features of the

Gigaset Maxwell 3 combined with the 3CX platform and

is designed to help you learn the basics quickly.

Please note that most of the functions described here

depend on the features assigned to the account to be

used with the telephone. Some of the features can be

configured and enabled by you and/or by your admini-

strator.

Additional Information

Additional information is available and can be found: http://wiki.gigasetpro.com

!This quick start guide is based on the software dd: May 2019,

Maxwell 3.13 and the 3CX Version 16

Basic Call Features

The following basic call features are supported.

Feature Action

Make Call >Enter the number and lift the handset.

> Enter the number and press the centre key.

>For handsfree enter the number and press

>For headset enter the number and press

You can switch between handsfree, headset or

handset at any time during the call.

End active call >Hang up the call.

>In handsfree mode press

> In headset mode press

Answer incoming call >Lift the handset.

>Or press

Reject incoming call >Press the Left Soft key Reject

Call forward always

Call forward busy

Call forward No Answer

Busy Lamp Field (BLF)

Phonebook

Feature codes

Basic Call Features

Call Transfer Attended

Call Transfer Un-Attended

Blind Transfer

Call swapping

Conference Call

Gigaset pro Maxwell 3 Quick start guide

Feature Action

Alert tone >Press and hold the Star key.

>Press the Left Soft key Beep within 3 seconds.

Do not Disturb >Press the DND key.

The DND is enabled on the platform you can enable /

disable this also using the web-interface of the platform.

Muting >During the call press the Mute key.

Microphone is switched off when illuminated.

Hold >During the call press the Hold key to put the

call on hold.

>To resume, press the Hold key again.

>Or press the Left Soft key End.

If you Hangup the call when on hold, the call on hold is

disconnected.

Message waiting >New messages are signalled via flashing MWI key

Message Centre >Press the MWI key to open the message Centre.

>Select between Voicemail or Missed calls.

>Press the centre of the Control key.

>The Voicemail is played via the speaker.

>Lift the handset to listen via the handset.

Feature Action

Call lists >Press the Call list key

>Scroll left & right to select the required Call list.

- All

- Accepted

- Missed

-Outgoing

>Scroll up & down to select the number.

> Lift the handset.

> Or press

>Or press

Speed Dial >Press the Function key to dial the number.

Redial >Press the Left Soft key Redial

>Scroll up & down to select the number.

>Lift the handset.

>Or press

Volume >During the call press

Activate / Deactivate >Press and hold the Star key

Ring tone

Gigaset pro Maxwell 3 Quick start guide

Call Transfer Attended

When using attended transfer, you first make sure that the contact where you

want to transfer the call, is available and willing to answer this call. There is first a 2

way conversation before you transfer the call.

1. You have an active call.

2. During the call press the Hold key to put the call on hold.

3. Enter the phone number.

4. Press the Right Soft key Dial

5. Or the phone starts dialing automatic, 5 seconds after the last digit.

6. Wait until the call is answered and you announced the call.

7. Hang up to transfer the call.

8. Or press the Right Soft key Transfer to transfer the call.

9. Or press the Hold key to swap between the calls.

10. To disconnect the active call and go back to the party on hold,

press the Left Soft key End

Call Transfer Un-Attended

When using un-attended transfer, you transfer the call without announcing it to

the other party.

1. You have an active call.

2. During the call press the Hold key to put the call on hold.

3. Enter the phone number.

4. Press the Right Soft key Dial

5. Or the phone starts dialing automatic, 5 seconds after the last digit.

6. Hang up to transfer the call.

7. Or press the Right Soft key Transfer to transfer the call.

Gigaset pro Maxwell 3 Quick start guide

Blind Transfer

When using Blind transfer, you transfer the call without announcing it to the

other party. The call is transferred with one key press.

1. You have an active call.

2. During the call press Left Soft Key Blind Transfer key to put

the call on hold.

3. Enter the phone number.

4. Press the Right Soft key Dial

5. Or the phone starts dialing automatic, 5 seconds after the last digit.

6. The call is transferred.

Call Swapping

1. You have an active call.

2. Press the Hold key to swap between the calls.

Conference Call

You can set-up a conference call to talk to two participants at the same time.

You have an active call.

Option 1.

1. Press the Conference key to start the conference.

2. Enter the phone number.

3. Press the Right Soft key Dial

4. Or the phone starts dialing automatic, 5 seconds after the last digit.

5. The conference is established as soon as the call is accepted.

Option 2.

1. During the call press the Hold key to put the call on hold.

2. Enter the phone number.

3. Press the Right Soft key Dial

4. Or the phone starts dialing automatic, 5 seconds after the last digit.

5. Wait until the call is answered.

6. Press the Conference key to start the conference.

Gigaset pro Maxwell 3 Quick start guide

Call forward always

All incoming calls are forwarded to another telephone number.

1. To activate Press the centre of the Control key to enter the phone

menu.

2. Scroll down to select the menu Select Services.

3. Select the menu Call Divert.

4. Select the account.

5. Select All Calls.

6. You can divert to:

a. Phone Number - enter the number

b. Voicemail

c. Off

Via Feature code

Enable:

- Dial *71 and press the confirm button.

- Enter the call forwarding number once the announcement is complete.

- Press the #key. The system will repeat the number and then hang up.

Disable:

- To deactivate, press *72, then press the *key when prompted.

Call forward busy

Incoming calls are forwarded to another telephone number if your line is busy.

1. To activate Press the centre of the Control key to enter the phone

menu.

2. Scroll down to select the menu Select Services.

3. Select the menu Call Divert.

4. Select the account.

5. Select When Busy.

6. You can divert to:

a. Phone Number - enter the number

b. Off

Via Feature code

Enable:

- Dial *73 and press the confirm button.

- Enter the call forwarding number once the announcement is complete.

- Press the #key. The system will repeat the number and then hang up.

Disable:

- To deactivate, press *74

Gigaset pro Maxwell 3 Quick start guide

Call forward No Answer

Incoming calls are forwarded to another telephone number if you do not answer

the call within the defined time.

1. To activate Press the centre of the Control key to enter the phone

menu.

2. Scroll down to select the menu Select Services.

3. Select the menu Call Divert.

4. Select the account.

5. Select No Answer.

6. You can divert to:

a. Phone Number - enter the number.

b. Off

Via Feature code

Enable:

- Dial *75 and press the confirm button.

- Enter the call forwarding number once the announcement is complete.

- Press the #key. The system will repeat the number and then hang up.

Disable:

- To deactivate, press *76

Busy Lamp Field (BLF)

You can configure the function keys as BLF keys which tells you whether another

extension is free, busy or is receiving an incoming call.

The phone is using the BLF key configuration of the platform, there you can

change the monitored users and also the sorting. When you change this on the

platform, it will automatic be changed on the Maxwell.

1. Press the BLF key to call the user.

2. When the user is on the phone, the LED will be illuminated RED.

3. When the user receives an incoming call, the LED will flash.

4. To pick-up the incoming call, press the flashing BLF key.

Gigaset pro Maxwell 3 Quick start guide

Phonebook

Vodia has an integrated phonebook.

Short press phonebook (Directory) key , you will get direct access to the 3CX

phonebook.

1. Scroll up and down to select the contact.

2. Lift the handset to dial.

Long press phonebook (Directory) key , you will see all available phone-

books.

1. Scroll up and down to select the phonebook.

2. Scroll up and down to select the contact.

3. Lift the handset to dial.

Parking

You can park a call and then pick-up the call from another extension. Configure

via the 3CX web-interface a BLF key Shared parking.

1. On an active call on your phone press the Shared parking key.

2. All phones that have this parking key, the key will illuminated RED.

3. To pick-up this parked call, press the RED Shared parking key.

>Park a call *0

> Pickup a parked call *1

>Pickup a call (longest ringing) *20*

>Change Prole Status *3

>Connect to Voicemail of extension *4 <extension number>

> Log extension in to queues *62

>Log extension out of queues *63

> Paging *64

> Block Outbound Caller ID *5

> Hotdesking *77*

> DND *61 ON / *60 OFF

3CX default feature codes

Below a list with the 3CX default feature codes.

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