Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard, Daly City, CA 94014
Tel: (888) GENESYS Fax: (650) 466-1260 www.genesyslab.com
Product Availability Announcement
Hosted Provider Edition (HPE) 8.1
June 30, 2011
1. Product Availability
The Genesys team is pleased to announce the Product Availability of
Hosted Provider Edition (HPE) 8.1 effective today, June 30, 2011. Version 8.1
HPE targets Genesys Hosted Partners and their Enterprise customers.
2. Product Information (New Features):
Service Provider Utilization Reports
Service providers have simplified access to tenant by
tenant reports that detail system utilization and
measure peak concurrent logins. Reports can be by
month or across a series of months.
Casual agents are able to participate in routing
scenarios with just a phone set. Contact center
operations can continue even if IP connectivity is
interrupted or a building evacuation occurs.
Predefined HPE Routing Strategies
These parameter-based routing strategies can be
provided to tenants out of the box or simply used as
templates for creating new strategies. Either way, the
process of making new tenants active on the system is
accelerated.
Predefined HPE Announcements
Service providers are able to install a set of system
resources that can be provided to new tenants. These
resources are designed to complement the HPE
routing strategies. And assist in system deployment
and management.
Automated Tenant Creation
Eliminates potential human errors during the tenant
creation process. Enables rapid deployment and
speeds time to market by shortening the tenant
activation process.
Automated Service Deployment
Repeatable service deployment lowers the chance of
human error during the service activation process.
Enables rapid deployment, speeds time to market and
reduces costs by shortening the service activation
process.
