GE Profile Arctica Series Reference manual
N.D. 366-50
GE Appliances
General Electric Company
Appliance Park, Louisville, KY 40225
Service Bulletin
REFRIGERATORS REF 34-02
ARCTICA SIDE-BY-SIDE
CUSTOMCOOL MODELS
TROUBLESHOOTING FLOW CHART
SEPTEMBER 2002
The troubleshooting flow chart included in
this bulletin was developed in order to
successfully troubleshoot and diagnose
malfunctions in the electronic control system
of the GE Profile Arctica™ Side-by-Side
refrigerators with CustomCool™ techology.
CUSTOM COOL
GE SmartWater
Plus
DELIFRESH
DELIFRESH
FRESH PRODUCE
WATER
RESETWATER FILTERLIGHTDOORALARMLOCKCONTROL
CRUSHED CUBED QUICKICE
This troubleshooting flow chart will help
technicians:
• Quickly determine the exact problem
• Use standard tools
• Determine what parts, if any, to be replaced
• Avoid repeat service calls
• Avoid unnecessary replacement of parts
GE Profile Arctica Side-By-Side Refrigerator
with CustomCool Technology
Arctica Refrigerator Main Board Troubleshooting Flow Chart
NO
YES
YES
NO
YES
CLOSE FF DOOR
NO
NO
YES
CHANGE SETTING
TO 37 DEG F
YES
START - OPEN FF DOOR
YES
NO
NO
C
YES
CAN YOU SEE TEMP SETTINGS LIGHT UP NEAR TOP OF DOOR?
VERIFY TURBOCOOL
OFF. IS UNIT A CUSTOM
COOL MODEL?
PRESS EITHER COLDER OR
WARMER BUTTON ONCE ON
FF TEMP. IS TEMP DISPLAYED
37 DEG F +/- 2 ?
PRESS EITHER COLDER OR
WARMER BUTTON ON FF TEMP.
CAN YOU CHANGE SETTINGS?
PRESS EITHER
COLDER OR WARMER
BUTTON ON FZ TEMP.
IS TEMP DISPLAYED 0
DEG F +/- 2 ?
PRESS EITHER
COLDER OR
WARMER BUTTON
ON FZ TEMP. CAN
YOU CHANGE
SETTINGS?
PRESS DOOR SWITCH ON
BOTTOM RIGHT OF FF CASING.
CAN YOU HEAR FAN START AND
DOES THE LIGHT TURN OFF?
PRESS EITHER COLDER OR
WARMER BUTTON ON FF TEMP.
CAN YOU CHANGE SETTINGS?
YES
REFRIG MAY NOT BE
IN COOLING CYCLE.
LEAVE DOOR OPEN
FOR 3 MIN. DID EVAP
FAN COME ON?
YES
PRESS EITHER COLDER OR
WARMER BUTTON ON FZ TEMP.
CAN YOU CHANGE SETTINGS?
CHANGE
SETTING TO 0
DEG F
(CUSTOMCOOL
MODELS) OR 5
(NON-
CUSTOMCOOL
MODELS)
NO
NO
IS FF SETTING DISPLAYED 5 +/- 1 ?
YES
YES
NO
NO
NO
IS FZ SETTING
DISPLAYED 5 +/- 1 ?
C
YES
PRESS EITHER COLDER OR WARMER BUTTON
ON FF TEMP. CAN YOU CHANGE SETTINGS?
CHANGE
SETTING TO 5
CHECK FOR
BROWN SPOT
ON MAIN
BOARD (R95
RESISTOR)
VERIFY THAT ALL
PANS/SHELVES
ARE SEATED
VERIFY NO DOOR
OBSTRUCTIONS
VERIFY ICE
BUCKET SEATED
ALL WIRING AND
WIRING
CONNECTIONS OK?
REPLACE
TEMP BOARD
AND ALSO
MEMBRANE (IF
MEMBRANE
VERSION)
NO
VERIFY VOLTAGE OUTPUT
ON MAIN BOARD TO DAMPER
PER TECH MANUAL REPLACE
DAMPER
REPAIR/REPLACE WIRING
AND/OR CONNECTIONS AS
NEEDED. PROBLEM SOLVED?
NO
YES
DO
DISPENSER
FUNCTIONS
WORK?
CHECK EVAP FAN FOR
OBSTRUCTION, DAMAGE,
WIRING CONNECTIONS
REPLACE
MAIN BOARD
NO
D
NO
YES
OK
NO
GOOD
CHECK
VOLTAGES TO
FAN FROM MAIN
BOARD
OK
NO
GOOD
CHECK EVAP FAN.
IS IT ICED UP?
NO
FIX EVAP FAN
PROBLEM
YES
NO
OK
NO
GOOD
A
A
B
B
E
PRESS EITHER COLDER OR
WARMER BUTTON ON FF TEMP.
CAN YOU CHANGE SETTINGS?
NO
YES
END
YES
CONTACT
TAG TEAM
RESOLVE
ICING ISSUE
OK
NO GOOD
REPLACE
EVAP FAN
REPLACE
EVAP FAN
CIRCLE NODES:
FOLLOW THE
ARROWS - EXAMPLE:
A
A
THEN
GO TO
YES
NO
YES
ARE LIGHT BULBS IN
COMPARTMENT LIT?
CHECK DC
POWER
CONNECTION
AT MAIN
BOARD
OK
CHECK POWER CORD
AND HOME CIRCUIT
BREAKER / FUSE. OK?
CHECK
CONNECTIONS
IN MACHINE
COMPT NEAR
WATER VALVE
NO
GOOD
CHECK FUSE
ON MAIN
BOARD
OK
NO
GOOD
REMOVE ALL DC
OUTPUT
CONNECTIONS
FROM MAIN
BOARD AND
CHECK 12V ON
THE BOARD
OK
MEASURE
RESISTANCE OF
THERMISTORS
NO
GOOD
OK
REPLACE
BAD
THERMISTOR
YES
FIX MAIN
BOARD
CONNECTION
PROBLEM
NO
FIX HOME
ELECTRICAL
PROBLEM OR
HAVE
CUSTOMER
CALL
ELECTRICIAN
OK
NO
GOOD CHECK
BOTH
DOOR
SWITCHES
REPAIR OR
REPLACE
WIRING AND/OR
CONNECTIONS
AS NEEDED.
PROBLEM
SOLVED?
END
REPLACE
REFRIGERATOR
YES
NO
NO
GOOD
E
CHECK AC
POWER
CONNECTION AT
MAIN BOARD
OK
NO
GOOD
OK
CONTACT
TAG TEAM
NO
GOOD
CHECK FOR
SHORT
BETWEEN FAN
MOTORS AND ON
CONNECTOR J4,
PINS 2 TO 3
CORRECT
SHORT OR
REPLACE FAN
AS NEEDED
D
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