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FREQUENTLY ASKED QUESTIONS
BASICS
1. WHAT SHOULD I DO AFTER I RECEIVE MY LUNA™4 body DEVICE?
Congratulations on discovering smarter skincare! First things first - download the FOREO For You app for free to
register your device.
2. WHAT COMES WITH MY LUNA™4 body DEVICE?
1 LUNA™4 body Device, 1 USB Charging Cable, 1 User Manual.
3. HOW DO I TURN MY LUNA™4 body DEVICE ON AND OFF?
Press the power button on your LUNA™4 body device to turn it on, and hold it for 3 seconds to turn off the device.
4. MY DEVICE IS NOT ACTIVATED WHEN PRESSING THE POWER BUTTON?
The battery is dead. Recharge using a USB charging cable until fully charged and then restart your device by
holding down the power button.
5. HOW DO I CHARGE MY LUNA™4 body?
LUNA™4 body is USB-rechargeable, with a 2-hour charge delivering up to 300 minutes of use. The USB charging
cable is provided with the device.
6. WHY DOESN’T MY CHARGER GO ALL THE WAY IN?
The charging cable for your LUNA™4 body is not supposed to go all the way into the device. It is completely
normal for it to stick out a bit from the device.
7. IS THE CHARGING POINT ON LUNA™4 body WATERPROOF?
Yes, the charging point is waterproof which means you can safely use the device in the shower. Make sure the
device is completely dry before charging and do not use it while charging. Once you are done using your device,
store it in a dry area. Do not leave the device submerged in water.
USING LUNA™4 body
1. HOW OFTEN CAN I USE MY LUNA™4 body DEVICE?
LUNA™4 devices are safe and gentle enough to use every day, either morning or night. We recommend using
your LUNA™4 body any time your skin needs a deeper cleanse.
2. CAN I SHARE MY LUNA™body WITH OTHER PEOPLE, SUCH AS FAMILY MEMBERS?
For hygiene reasons, we do not recommend sharing your LUNA™4 body with anyone else.
3. HOW HARD SHOULD I PRESS WHEN I MOVE MY LUNA™4 body?
There is no need to use any pressure when using LUNA™4 body. Gently cleanse your body using
circular movements.
4. CAN I USE FOREO LUNA™4 body AROUND THE GENITAL AREA?
Yes, LUNA™4 body is completely safe to be used around the genital area.
5. WHAT KIND OF BODY WASH CAN I USE?
You can use the cleanser of your preference as long as it does not contain an ingredient that can damage the
silicone of your device. Please avoid using clay-based, silicone-based or grainy cleansers, exfoliators, or scrubs, as
they may damage the device's soft silicone touchpoints.