Fisher & Paykel RX628DW1 Operating instructions
Troubleshooting
If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel
trained and supported service technician or the Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care or online at
www.fisherpaykel.com (this service is available to selected markets only).
All models
Problem Possible Causes What to do
Appliance does
not operate.
No electricity at power
outlet.
Check that the plug is correctly connected and power
switched on.
Check another appliance at the same outlet.
Check house fuse.
Light not working.
Light not functioning.
The LED light cannot be serviced by the user. Contact
your Fisher & Paykel Dealer or Fisher & Paykel trained
and supported service technician.
Refrigerator not working. Check refrigerator is turned on at wall.
Motor operates for
long periods.
Hot weather. Check refrigerator is turned on at wall.
Frequent door openings.
Minimise door openings to allow temperature to stabilise.
Large amount of food
recently added.
https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting
Updated: Fri, 17 Apr 2020 01:15:05 GMT
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Problem Possible Causes What to do
Temperature control set too
low.
See 'Operating instructions – Ice & Water control panel'
and 'Operating instructions – Non Ice & Water control
panel'.
Doors not sealing properly. Check that cabinet is level and gasket seals are clean.
Storage
compartments too
warm.
Temperature setting not
correct.
See 'Operating instructions – Ice & Water control panel'
and 'Operating instructions – Non Ice & Water control
panel'.
Frequent door openings.
Check that cabinet is level and gasket seals are clean.
Large amount of food
recently added.
Food freezing in
the fridge
compartment.
Temperature setting not
correct.
See 'Operating instructions – Ice & Water control panel'
and 'Operating instructions – Non Ice & Water control
panel'.
Food placed directly in front
of air outlets.
Move chill sensitive foods away from the centre back of
the shelves.
Unfamiliar noises.
Cabinet not stable or level. See 'Operating instructions – Ice & Water control panel'
and 'Operating instructions – Non Ice & Water control
panel'.
Freezer is defrosting.
Water in the
vegetable bins.
Condensation is formed by
the water produced by fruit
and vegetables.
A small amount of condensation is beneficial for fruit and
vegetable storage.
Wipe out water with a cloth.
https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting
Updated: Fri, 17 Apr 2020 01:15:05 GMT
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Problem Possible Causes What to do
Exterior of cabinet
is warm. This is normal. -
Condensation on
outside of
refrigerator/
freezer.
Not unusual during periods
of high humidity. Wipe dry.
Condensation
inside fridge
compartment.
Frequent or long door
openings. Minimise door openings.
Door gasket leaking. Check that gasket is sitting flat and sealing tightly.
Not unusual during periods
of high humidity. Wipe dry.
Door handles out
of alignment.
With time and usage,
movement may occur. See ‘Installation instructions’.
Tray/bin does not
slide in and out
evenly.
Packaging trapped. Check to ensure no food or packaging is trapped behind
the tray/bin.
Taste of odour in
ice cubes.
Transfer of odour/taste
from strong smelling foods. Wrap or cover strong smelling foods.
Excessive gasket
noise.
May be due to a build up of
dirt and/or grime. Clean gasket.
https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting
Updated: Fri, 17 Apr 2020 01:15:05 GMT
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Problem Possible Causes What to do
Door not closing. An obstruction is blocking
door closing. Move obstruction.
Ice & Water models only
Problem Possible Causes What to do
Automatic ice
maker does not
work.
Ice maker has not
been turned on.
Switch on ice maker (refer to 'Operating instructions – Ice & Water
control panel').
Water supply turned off
or not connected. Connect water supply.
Freezer compartment
not working. Contact Customer Care.
Water pressure too
low. Check water pressure.
Water line kinked/
squashed. Check water line for kinks/squashing.
Filter clogged. Water filter may need replacing.
Ice cubes stick in ice
bin.
Remove ice bin, loosen cubes and remove clumped ice. Refit ice
box.
Ice cubes have
odour/taste.
Unsealed packages
may be transmitting
odour/taste.
Old cubes need to be discarded.
Ensure food packaging is sealed.
https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting
Updated: Fri, 17 Apr 2020 01:15:05 GMT
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Problem Possible Causes What to do
Interior of freezer
needs cleaning.
Ice storage bin needs to be emptied and washed.
Clean refrigerator (refer to 'Cleaning Care – Interior').
Poor taste from
incoming water.
Filter may need changing.
A new filter may need to be installed.
Slow ice cube
freezing.
Door may have been
left ajar. Close door.
Freezer compartment
too warm.
Turn temperature to a colder setting (refer to 'Operating
instructions – Ice & Water control panel' and 'Operating
instructions – Non Ice & Water control panel').
Wet ice/ ice
clumping.
Low water pressure. Check water pressure.
Filter blocked. Replace filter (refer to 'Using your water dispenser / Ice maker –
Ice & Water').
Long freezer door
openings.
Gently tap ice to unstick or, if large clumps occur, empty ice bin
and make new ice.
High ambient
temperature.
Ice bin left out of
freezer compartment
for a length of time.
Ice will stick together
https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting
Updated: Fri, 17 Apr 2020 01:15:05 GMT
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Problem Possible Causes What to do
over time.
Water has poor
taste/odour.
Refrigerator not used
for an extended period.
Dispense 3 L of water so fresh water supply is replenished.
Do not dispense continuously for
longer than 1 min. Stop intermittently
during dispensing.
Water
dispenser does
not work.
Water supply turned off
or not connected.
Turn water on.
Press dispenser for 1 minute to remove trapped air from water line
and to fill the water system.
Supply line may be
blocked. Check supply for kinks or leaks.
On first installation
there may be air in
water system.
Dispense 3 L of water so fresh water supply is replenished.
Do not dispense continuously for
longer than 1 min. Stop intermittently
during dispensing.
Filter may be blocked
and need replacing. Replace filter (see 'Customer Care' contact details).
Water frozen in tank. Increase temperature to a warmer setting in fresh food
compartment and freezer.
https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting
Updated: Fri, 17 Apr 2020 01:15:05 GMT
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Problem Possible Causes What to do
Water in first
glass is warm.
Water dispenser not
used for extended
period.
Discard first glass of water dispensed.
Tank capacity used
recently. Allow water time to cool.
Drips overflow
drip-shelf.
Air trapped in tank. Flush 3 L water through dispenser, stopping intermittently.
New filter installed. Flush 19 L water through filter and then 3 L through dispenser.
Water flow rate
has slowed
down.
Filter cartridge is
restricted.
Replace filter as soon as possible (see 'Using your water
dispenser / Ice maker – Ice & Water').
Ice buildup
inside freezer
compartment.
Freezer door not
closing tightly.
Arrange items in freezer so door can close tightly.
Check and clean door gasket seal.
Ice maker
sounds.
Normal ice maker
operation. Refer to refrigerator sounds (refer to 'Special features').
Small or large
ice cubes.
Insufficient or
excessive water
pressure.
Check water pressure.
https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting
Updated: Fri, 17 Apr 2020 01:15:05 GMT
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