find-me CARERS User manual
CARERS GUIDE
carers watch
Contents
Find-me Technologies Pty Ltd
PO Box 2494, Fortitude Valley,
Qld 4006, AUSTRALIA
Patented: NZ #599156 ·
AU #2010300097 · UK #2486146
Important notes
Introduction
About the watch
Key features
Watch functions
- GPS locator
- Mobile phone
- Web interface
- Geo Fence
Using the watch
- Electrical safety information
- General care
- Turning on the watch
- Charging the battery
- Emergency button
- Fall alert
- Medication alert
Monitored vs Self monitored
Monitored guide
Self monitored guide
Troubleshooting
FAQs
P4
P5
P6
P7
P10
P12
P14
P16
P18
P20
P20
P21
P21
P22
P24
P26
P28
P29
P30
P36
P48
P50
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1. The Find-me Carers Watch is not a mobile phone
and as such is not supplied with automatic
support for emergency numbers 000, 112 or 111.
2. The Carers Watch is water resistant and can be
worn in the shower and in the rain. It should not
be used for swimming or submerged in water.
3. To operate the Carers Watch, it must be
connected to a mobile phone network.
The unit will connect through GPRS Mobile
Internet (where available) and the 3G Mobile
Phone Network.
4. When GPRS is available, by default, the unit
will update position details every 10 minutes. If
GPRS is not available, the Carers Watch switches
back to SMS operation, with limited functionality.
This only responds to text commands from the
Authorised Emergency Contact.
5. The Carers Watch should only be used in areas
which have 3G mobile phone coverage. It assists
to locate people using GPS technology, which
works best when outdoors.
6. The Find-me Carers Watch (FM1000) is not a life
saving device. It is a locator unit that functions o
mobile network activity as outlined in this manual.
7. Find-me technologies does not accept
responsibility or liability for a unit being unable to
be located due to and not limited to events such
as network coverage, GPS unavailability, unit
malfunction, battery life, submersion in water and
user misuse.
8. Acceptance of these terms is a condition of its
use. Images displayed in this manual are for
illustration purposes only and may dier from
actual product.
9. As the watch is a mobile transmitting device, it
must be turned o at airports and on any aircraft
in accordance with civil aviation laws.
Important notes Introduction
Thank you for choosing the Find-me Carers
Watch. Before you start, please ensure that the
following items are included in your package:
If any of these items are missing, please contact your
distributor immediately using the details on the back
of this guide.
Product: FM1000 · Power supply output:
DC 5V-300mA
A
Find-me Carers Watch
with SIM card (already installed)
A
Magnetic battery charger
B
Charging power pack
C
B
C
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About the watch
The Find-me Carers Watch is a mobile emergency
response system oering direct two-way
communication, and assists to locate people using
GPS technology.
When the watch’s red emergency alert button is
pressed, it makes a voice call to your carer and sends
an email and/or SMS alert with the last known GPS
location of the watch to your emergency contacts.
If your watch is monitored by Tunstall, the alert button
will be programmed to contact Tunstall’s 24-hour
Monitoring Centre, where a trained care consultant
will be at your assistance.
At any time, the details of the Carers Watch’s last
known location is displayed on location home page
accessed using your unique username and password.
Red emergency button
Key features
FALL SENSOR
Should the one you care for be prone to
falling, the built-in Fall Sensor will call your
nominated emergency number and alert
your authorised contacts via SMS and
email, providing both safety for the wearer,
and peace of mind for the carer.
GPS LOCATOR ASSIST
The Carers Watch assists to locate the
wearer by seeking out a GPS position once
every 10 minutes. All GPS locators give
the most accurate location outdoors, this
includes the Carers Watch.
GEO-FENCE
If you would like the extra safety of being
notied when the wearer leaves an area,
safe zone alerts can notify up to ve
emergency contacts. This will be triggered if
the wearer is located outside of a safe zone.
SPEED ALERT
If an alert has been triggered, it can be
helpful to know if the wearer is walking, or in
a moving vehicle. Using the easy-to-use web
user interface, the carers can set a speed
alert (when an incident has occurred) that
will assist in calculating the wearer’s speed.
DESTINATION ALERT
Destination alerts can advise contacts
once the wearer has arrived at a pre-set
destination.
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REMOVAL ALERT
If your loved one (or someone else) takes
o the Find-me Carers Watch, this unique
device can notify up to ve contacts via
SMS and email.
MOBILE PHONE
The Find-me Carers Watch has it’s own SIM
and works like a mobile phone. Depending
on the chosen monitoring method, it can
call two preprogrammed numbers, as well
as the pre-set emergency or monitoring
number. You can also call the watch from
any phone.
EASY CHARGING
The Find-me Carers Watch includes an
easy-to-use charger. Our clever design will
ensure it goes on the right way every time.
There’s no need to change the batteries or
struggle with tiny phone plugs and power
cords. Charging typically takes less than
two hours. What a breeze!
WATER RESISTANT
As a carer, you want to know your loved one
or those in your care are safe, even in the
shower. The Carers Watch can be worn in the
shower or in the rain, so if the wearer falls or
needs assistance, they can reach you.
BUILT-IN BATTERY
Your Find-me Carers Watch has a built
in battery, so unlike traditional watches,
there are no ddly pieces that need to be
removed or batteries to change. Simply click
the watch on the magnetic charger.
Further information can be found
on the features of the Find-me
Carers Watch by viewing our videos
on our blog at:
www.ndmetech.com.au
MEDICATION REMINDERS
At those important times for the wearer to
take their medication, the watch will let the
wearer know by both a ashing icon on the
watch and an audible reminder for them to
take their medicine.
24/7 MONITORING CENTRE
By having your watch monitored by our
partners, Tunstall Healthcare, you can
be connected to their 24/7 dedicated
monitoring centre. That means your loved
ones will have help available from their
expert team, any time of day or night.
Key features (cont.)
WEB INTERFACE
Our easy-to-use web interface is designed
so there are no tricky settings for the wearer
to set up or operate on the Watch. All
settings can be easily and quickly changed
or customised on any internet enabled
device, including smart-phones. It couldn’t
be any easier!
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Two way
mobile phone call
No alerts are sent
RED EMERGENCY BUTTON
SOS phone call
Press for one second to activate an
emergency call. The red button also
answers incoming calls.
Alerts are sent
Self monitored
Company/residence
Or carer
ON - hold down for 3 seconds
SMS & EMAIL
EMERGENCY CONTACTS
(family members and/or carers)
Providing them the last know location
OR
To a family member
or carer
Monitored
Tunstall 24/7
response centre
OFF - press three times then
hold down for 20 seconds
(This has been designed so it
cannot be accidentally turned
o by a wearer)
Watch functions
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The Find-me Carers Watch is an
emergency response system oering direct
two-way voice communication, and assists
to locate people using GPS technology.
0 min
10 min
20 min
How the GPS Locator works:
The Find-me Carers Watch seeks out a GPS
position once every ten minutes. It operates
in standby mode for nine minutes, then opens
a GPS window for one minute in order to nd
three satellites.
When it is rst turned on, the Find-me Carers
Watch needs to nd the satellites in order to
determine its location.
All GPS technology requires direct line of sight
to the sky to obtain an accurate location. This
means all personal GPS locators will work best
outdoors, including the Find-me Carers Watch.
Be Aware:
GPS technology will not accurately nd
the latest position of a wearer who is
indoors. Therefore the last known location
will be provided.
GPS locator
What happens when an alert is triggered:
After an alert is sent, the Find-me Carers Watch
opens a live GPS window for ten minutes, allowing
the authorised carer to locate the wearer more
frequently.
Setting full-time GPS:
The Find-me Carers Watch can be set to real-time
GPS tracking on the Web User Interface. This
means the Find-me Carers Watch will keep a live
GPS window open all the time to allow for more
frequent location.
However this will limit the usable hours of the watch
and therefore require more frequent charging.
Watch functions
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Emergency Response System: In-built 3G
Mobile Phone:
The Find-me Carers Watch contains miniature
mobile phone technology, allowing calls to be
made to and from pre-set numbers, or to an SOS
number. To make it wearable, the Find-me Carers
Watch has a much smaller aerial than a mobile
phone. This optimised size means it may dier
from your mobile phone capabilities. Using the
mobile phone feature may reduce battery life.
SOS calls:
To set SOS calls, rst open up the Find-me web
user interface. An SOS number must be placed
in the text eld, and the SOS button must be
enabled in order for a Find-me Carers Watch to
call that number.
Mobile phone
Watch functions
The Find-me Carers Watch is an emergency
response system oering direct two-way voice
communication; it requires local 3G network
coverage in order to make calls.
How it works best:
The Find-me Carers Watch requires 3G network
coverage to operate all features. We recommend using
the Telstra network, to provide the best coverage
available throughout Australia.
We also recommend checking the network provider
coverage maps to ensure there is adequate 3G service
in the intended area of use, before recommending
the Find-me Carers Watch to users. In areas where
network coverage is low, the Find-me Carers Watch
performance may have reduced capabilities.
Network SIM icon: The network SIM
icon seen on the Find-me Carers
Watch does not show the strength of
the network. It indicates that the Find-
me Carers Watch has acknowledged the
initial network connection on startup.
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All Find-me Carers Watch features can be
turned on or o by using the Find-me web user
interface.
Simply ll in the text elds in the Find-me web
interface, click update, and check that the
updated settings have been acknowledged by
the watch. The watch should be switched on.
A wearer who does not require certain features
(eg removal alert or fall sensor), should simply
have them turned o via the Find-me web user
interface.
Special emergency features:
The Find-me Carers Watch reports its GPS
location every ten minutes. However, in an
emergency, the web user interface can be used to
launch and monitor ‘Real Time’ location tracking,
providing a more regular, location update.
This is a great feature for emergency situations
and for people who need close monitoring.
It’s easy to manage the Find-me Carers Watch and tailor it to your
personal needs with our simple and intuitive web user interface.
Web interface
Watch functions
Keep in mind that (like your mobile phone) using
constant GPS tracking will limit the usable hours
of the watch and therefore require more frequent
charging.
SOS contacts:
Enter a mobile number in the SOS text eld and
ensure the SOS button is enabled, using the
Find-me web user interface. This will enable the
Find-me Carers Watch to call the SOS number in
an emergency.
Emergency contacts:
You can add up to ve emergency contacts
in the emergency contacts tab. When an alert
is triggered, you can choose to have these
contacts receive an SMS, an email, or both.
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How does the Geo-Fence work?
When activated, a Geo Fence works from the
watches reported position and radiates outwards.
The Geo Fence can be set up from 250m to more
than 20kms. The Geo Fence must be able to detect
the watch in its base location before the radius can
be set.
The Find-me Carers Watch will report its base
location, then at every 10 minutes, the Find-me
Carers Watch will seek its GPS location.
Once the wearer has left the Geo Fence and
next reports, the watch recognises the boundary
and reports the last known location and enter
live tracking for 10 minutes, allowing the carer to
pinpoint the wearer’s location more accurately.
Be Aware:
The Find-me Carers Watch is
designed to nd a person wandering
outdoors, using GPS technology.
This technology will rely on satellites
to nd the location, and therefore is
most accurate outdoors.
10 min
Geo fence
Watch functions
The Find-me Carers Watch allows you to set a
Safe Zone (Geo Fence Alert) that will send an
alert to the emergency contacts if the wearer is
located outside of that zone.
What is the benet for the wearer?
The Geo Fence feature assists carers to set
a designated safe zone. Every ten minutes
the Find-me Carers Watch will seek its GPS
location, triggering an alert if the wearer is
outside the safe zone.
Geo Fence drift when indoors
Due to the nature of GPS technology, if the
watch is not able to communicate with three
satellites, this may cause ‘GPS drift’. GPS drift
may cause a false Geo-Fence alert to occur.
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