Fexco VeriFone User manual
©2019Fexco–Allrightsreserved–Incommercialconfidence
VeriFone Mobile Terminal
Merchant User Guide
March 2019
©2019FexcoMerchantServices.Allrightsreserved.
VeriFoneMobileTerminalMerchantUserGuide
Theinformationinthisdocumentisstrictlyconfidential.Itmaynotbesharedwiththirdparties
withoutpriorpermissionfromFexcoMerchantServices.
Theinformationcontainedinthisdocumentissubjecttorevisionandchangewithoutnotice.Nopart
ofthisdocumentmaybestored,reproducedortransmittedinanyformorbyanymeans,electronic,
mechanicalorotherwise,foranypurpose,withouttheexpresswrittenpermissionofFexcoMerchant
Services.
AlthoughFexcoMerchantServicesusesallreasonableeffortstoensuretheaccuracyand
completenessofthisdocument,nowarrantyorrepresentationwhateverisgivenbyFexcoMerchant
Servicesinrespectofitandanyuseoforrelianceonanyoftheinformationcontainedhereinis
entirelyattheriskthepersonsoacting.FexcoMerchantServicesshallhavenoliabilitywhatsoeverin
respectofanyuseof,orrelianceonanyofsuchinformation.
VeriFoneandtheVeriFonelogoareregisteredtrademarksofVerFone.Allotherbrandnamesand
trademarksinthisguidearethepropertyoftheirrespectiveholders.
FexcoMerchantServices
IveraghRoad
Killorglin
Co.Kerry
Ireland
Tel:+353669761258
www.fexco.com
Title VeriFoneMobileTerminalMerchantUserGuide
Date 2019
Softwareversion 18.3.x
Documentversion 2019
©2019Fexco.Allrightsreserved. 3
Contents
Chapter 1, Introduction........................................................................................................ 5
1.1 WhatisDCC? .............................................................................................................5
1.1.1 DCCScreenOffer...........................................................................................6
1.2 AboutContactlessTransactions ................................................................................6
Chapter 2, Setting Up the Mobile Terminal ...................................................................... 7
2.1 ChargingtheTerminal...............................................................................................7
2.1.1 PoweringUptheChargingBase ....................................................................7
2.1.2 ConnectinganIPTerminal ............................................................................8
2.1.3 ConnectingaPSTNTerminal .........................................................................8
2.2 ConfiguringtheBluetoothTerminal..........................................................................9
2.2.1 BluetoothChargingStationRequirements....................................................9
2.2.2 PairingtheChargingStationwiththeTerminal ..........................................10
2.3 ConnectingaGPRSTerminal ...................................................................................11
Chapter 3, Operating the Terminal .................................................................................. 12
3.1 Vx680MobileTerminal ..........................................................................................12
3.1.1 TerminalIcons .............................................................................................13
3.1.2 RebootingtheTerminal...............................................................................13
3.2 MainMenu..............................................................................................................14
3.3 CardAuthsFunctions ..............................................................................................15
3.3.1 Sale—ChipTransaction................................................................................15
3.3.2 Sale—CardSwipeTransaction.....................................................................16
3.3.3 Sale—ContactlessTransaction ....................................................................16
3.3.4 Gratuity .......................................................................................................18
3.3.5 SaleMenu....................................................................................................18
3.3.6 Refund .........................................................................................................19
3.3.7 Void .............................................................................................................20
3.3.8 CardNotPresent(CNP) ...............................................................................20
3.4 EndofDay ...............................................................................................................21
3.5 Rates........................................................................................................................21
3.6 Reports ....................................................................................................................21
3.7 ReferenceofTerminalMessagesandPrompts.......................................................22
3.7.1 CardAuthorisationMessages......................................................................22
3.7.2 GeneralScreenPrompts..............................................................................22
3.7.3 GeneralTerminalResponses.......................................................................23
Chapter 4, End of Day Reconciliation ..............................................................................24
4.1 ReviewingtheEndofDayReconciliationReport ....................................................24
4.2 HandlingDiscrepanciesbetweenLocalandHostTotals .........................................26
4.3 FexcoHostSessionsperAcquirer ...........................................................................27
4.4 EndofDayFrequentlyAskedQuestions .................................................................28
©2019Fexco.Allrightsreserved. 4
4.4.1 WhatdoesEndofDayProcess(EOD)mean?..............................................28
4.4.2 WhatdoesHostSessionmean? ..................................................................28
4.4.3 WhatisaHostSessionnumber?.................................................................28
4.4.4 HowdoesthisrelatetothebatchnumberinMercury?.............................28
4.4.5 WhathappensifIforgettocompletemyEODprocess? ............................28
4.4.6 CantheEODprocessbesettooccurautomatically?..................................28
Chapter 5, Terminal Administration & Password Security............................................29
5.1 ChangingTerminalPasswords.................................................................................29
5.1.1 SetSuperuserPwd ......................................................................................30
5.1.2 ResetSuperuserPwd...................................................................................30
5.1.3 SetRefundPwd ...........................................................................................30
5.1.4 SetVoidPwd ...............................................................................................30
5.1.5 SetEndofDayPwd .....................................................................................30
5.1.6 SetReportPwd............................................................................................31
5.1.7 SetReprintPwd...........................................................................................31
5.1.8 SetReferralPwd..........................................................................................31
5.2 DisablingTerminalFunctions ..................................................................................31
5.3 SettingtheRefundLimit..........................................................................................33
Chapter A, Getting Help ....................................................................................................35
A.1 GettingHelp ............................................................................................................35
A.1.1 ContactingtheHelpdesk .............................................................................35
A.2 OrderingReplacementTerminalRoll ......................................................................36
A.3 InstallingTerminalRoll............................................................................................36
Appendix B, End of Day Scenarios ................................................................................... 37
B.1 Scenario1................................................................................................................37
B.2 Scenario2................................................................................................................38
Chapter1–Introduction ©2019Fexco.Allrightsreserved. 5
Chapter 1 Introduction
ThisguideprovidesareferenceformerchantsandtheirstaffinoperatingtheVeriFoneterminalsfor
paymentcardtransactionsandtheFexcoDCCservice.
FexcoMerchantServices(FMS)isagloballeaderintheprovisionofDynamicCurrencyConversion
(DCC)alongwithmanyothertransactionservicesolutions.WithFMSservicesandsolutions,
merchantscangeneratenewrevenuestreamsandincreasecardholdersatisfaction.
1.1 What is DCC?
DCCisaconvenientservicethatoffersinternationalcardholdersthechoicetopayforgoodsor
servicesintheirhomecurrency.TheDCCserviceisavailableonVISAandMasterCardcreditanddebit
cardtransactions.
ItisimportanttorememberthatDCCisnotanadditionalchargeforinternationalcardholders;it
simplyreplacesthecurrentcurrencyconversionprocessappliedbycardschemesandissuers.
1.1.1 DCC Screen Offer
ThefollowingsamplescreensillustratehowDCCisdisplayedtothecardholderonamobileterminal.
EURbasecurrency GBPbasecurrency
Chapter1–Introduction ©2019Fexco.Allrightsreserved. 6
1.2 About Contactless Transactions
Theterminalnowsupportscontactlesstransactions—whichmeansacardholdercansimplytapthe
terminalwiththeircredittomakeapayment.
Thecontactlessfunctionalityusesnearfieldcommunication(NFC)withpaymentcardsthathavean
embeddedchipandantenna.ContactlesstransactionsarepermittedforpurchasesofuptoEUR30or
GBP30.
Adetailedprocedureisprovidedin“Section3.3.3,Sale—ContactlessTransaction,”onpage 15.
Chapter2–SettingUptheMobileTerminal ©2019Fexco.Allrightsreserved. 7
Chapter 2 Setting Up the Mobile
Terminal
ThischapterdescribeshowtosetupthefollowingVx680terminaltypes:
•BluetoothforIPandPSTN
•GPRS
2.1 Charging the Terminal
TheVx680chargingbaseisrequiredtochargetheterminalbatteryanditalsoprovidesadocking
stationfortheterminal.Keeptheterminalonthechargingbasetopreventlowbatteryandtoavoid
maintainingandchargingsparebatteries.
2.1.1 Powering Up the Charging Base
UsethisproceduretoconnecttheVx680chargingbasetoapowersource.
Topowerupthechargingbase:
1. Inserttheroundbarrelconnectorofthepowerpackintothepowerportatthebackofthecharging
station.
Figure2.1 Vx680terminalandchargingstation
Chapter2–SettingUptheMobileTerminal ©2019Fexco.Allrightsreserved. 8
Figure3 Portsatthebackofthechargingstation
Note: TheGPRSchargingstationmaynothavethesameportsasthoseillustratedhere.
2. PlugtheACpowercordintoawalloutletorpowersurgeprotector.
3. Confirmthatthechargingstationispoweredupasindicatedbythe LED.
2.1.2 Connecting an IP Terminal
TheIPterminalusesanethernetconnectiontocommunicatewiththeFexcoHostandtoobtainrates
fromDHSforDCCtransactions.
Note: Theethernetcableisnotsuppliedwithyourterminalkit.
ToconnecttheIPMobileterminal:
1. ConnecttheIPcabletotheETHportonthebackofthechargingstation.
2. PlugtheotherendoftheIPcableintotheInternetportonthewallorrouter(asapplicable).
2.1.3 Connecting a PSTN Terminal
ThePSTNterminalusesatelephoneconnectiontocommunicatewiththeFexcoHostandtoobtain
ratesfromDHSforDCCtransactions.
Note: Thetelephonecableisnotsuppliedwithyourterminalkit.
ToconnectthePSTNMobileterminal:
1. ConnectthetelephonecabletothePhoneportonthebackofthechargingstation.
2. Plugtheotherendofthetelephonecableintothetelephoneportonthewall(asapplicable).
Powerjack
Ethernetport
Phoneport
Chapter2–SettingUptheMobileTerminal ©2019Fexco.Allrightsreserved. 9
2.2 Configuring the Bluetooth Terminal
TheVx680Bluetooth(Vx680‐B)terminalusesthefull‐featurechargingstationtogoonlinefor
authorisationeitherviaIPorPSTN.
TheVx680‐Bterminalcanonlycommunicatethroughachargingstationtowhichithasbeenpaired.If
youhavemorethanoneBluetoothterminalon‐site,theneachterminalmustbepairedwithitsown
chargingstation.See“Section2.2.2,PairingtheChargingStationwiththeTerminal”onpage 10.
Figure2.1 BluetoothchargingstationLEDs
Thechargingstation’sstatusisindicatedbythefollowingLEDs:
2.2.1 Bluetooth Charging Station Requirements
TheBluetoothchargingstationrequiresthefollowing:
•Powersourcewithintwometers
•Telephonesocketwithinthreemeters(forPSTNversion)
•Locationwithminimalobstructionforcommunicationwithitspairedterminal
•Foroptimalperformance,thechargingstationshouldbeplacedinapositionthatwillserviceallof
thecardpaymentareasonthepremises.Theidealplacementistopositionthechargingstation
withinalineofsighttoallareasofcardacceptance.
•ThechargingstationmustbeinstalledtwometersfromthegroundtoallowtheLEDstobeseen,
andthestateoftheconnectiontobeconfirmed.
LED Indicates
POWER
ThechargingstationispoweredONandreadyforcommunicationwithitspairedterminal.
BLUETOOTH
Aradioconnectionismadeandthechargingstationiscommunicatingwithitspairedterminal.
DATATRANSMISSION
Thechargingstationisonlineandtransmittingdata(throughitsmodemoveraPTSNline).
Power
Bluetooth
DataTransmission
Chapter2–SettingUptheMobileTerminal ©2019Fexco.Allrightsreserved. 10
2.2.2 Pairing the Charging Station with the Terminal
ABluetoothterminalmustbepairedwithasingleBluetoothchargingstation.Ifthereismorethan
oneBluetoothterminalonthepremises,theneachterminalmustbepaireduniquelywithitsown
chargingstation.
WhenaBluetoothterminaliscorrectlypairedwithitsownchargingstation,thenallcommunications
andtransactionsmaybecompleted,i.e.,rates,authorisation,andsoon.
Thefollowingprocedureassumestheterminalischargedandpoweredon.
TopairaBluetoothterminalwithachargingstation:
1. TouchF1SYSTEM.
2. Press4SETUP.
YouarepromptedtoentertheSystempassword.
3. EntertheSystempasswordandpressGreen.
4. Press1COMMSSETUP
5. Press1BLUETOOTH.
TheBluetoothmenuisdisplayed.
6. Press2SEARCH&PAIR.
Youarepromptedwiththemessage:“PressBluetoothbuttononBasenow,searching...”
7. Atthebackofthechargingstation,presstheBluetoothPairingbutton.
Figure3 BluetoothPairingbutton
Thismakesthestationdiscoverableforaperiodof2minutes.Thisisasecurityfeaturesothatthe
chargingstationisonlydiscoverableduringthisbrieftimeinterval.
8. Whentheterminalandchargingstationarepaired,themessage“OneBaseFound,PairSucceeded
isdisplayed.Pressanykeytocontinue.
9. Aneight‐digitserialnumberisdisplayed.
10.Confirmthismatchesthenumberthatappearsonthebarcodethebackofthechargingstation.
Bluetoothpairingbutton
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