Fellowes Powershred Series Operating manual

325i / 325Ci

Technical Service Manual

January 2018

TABLE OF CONTENTS

INDRODUCTION 1-3

325I2

325CI3

SAFETY 4

GENERAL MAINTENANCE 4

EXTERNAL CLEANING 4

INTERNAL CLEANING 4

INSPECTION 4

OPERATION 5-7

CONTROL PANEL TOUCHPAD 5

INDICATOR LED’S 6

SHEET CAPACITY LED’S7

LUBRICATION 7

TROUBLESHOOTING 8-9

PAPER FEED PROBLEMS 8

ELECTRICAL PROBLEMS 8-9

MECHANICAL PROBLEMS 9

TOOLS AND SUPPLIES 10

CABINET AND HOUSING 10-11

MACHINE BREAKDOWN 11

HOUSING COVER 12

PAPER AND CD/DVD WASTE BINS 13

MECHANICAL ASSEMBLY 14-16

CUTTING BLOCK 14

GEARS 14

325CI CUTTER TIMING DIAGRAM 15

MOTOR 1

ELECTRICAL ASSEMBLY 17-33

CAPACITOR 17

POWER CORD RECEPTACLE 17

POWER SWITCH 17

BASKET FULL SYSTEM 18-19

•325I 18

•325CI19

•DOOR OPEN SWITCH 19

ANTI-JAM MODULE 20

SAFE SENSE SENSOR 21

MAIN PCB 22

•WIRING DIAGRAM 23

CONTROL TOUCH PANEL AND INDICATOR PC BOARDS 24

•WIRING DIAGRAM 25

CURRENT LIMIT /JAM PROOF CALIBRATION 26-27

BIN FULL CALIBRATION (325CI ONLY) 28-31

CD/DVDAUTO START SENSORS 32

PAPER FEED SENSORS 33

TECHNICAL SUPPORT CONTACT INFORMATION 34

Introduction

This Technical Service Manual contains the service and repair procedures for the Fellowes

commercial office shredders Models 325i and 325Ci. The manual provides maintenance

procedures, a list of required tools, and a troubleshooting guide with flowcharts. In addition, the

manual contains a wiring diagram.

Use the troubleshooting guide for help in identifying a specific problem. Then turn to the

appropriate section in the manual for instructions.

Follow the service procedures carefully. Always note the location, number, color, and position of

parts and wires before removing them so that they can be reassembled correctly. If there are no

specific instructions for reassembling an item, simply reverse the disassembly procedure

The maximum paper size for the shredders is standard letter and / or A size paper. These

shredders are sheet-fed.

Model 325i

Model 325i is a Strip-cut shredder with the listed characteristics:

Cut Type

Strip

Rated Particle Size

5.8 mm

Rated Sheets Capacity (64g)

Rated Sheets Capacity (70g)

Rated Sheets Capacity (75g) (Standard

U.S.)

Rated Sheets Capacity (80g)

Staples

Yes

Credit Cards

Yes

Paper Clips

Yes

CD (separate throat)

Yes

Unopened Junk Mail

Yes

Target Duty Cycle

150 min

Recovery Time

45 min

Daily Use (# passes)

50 - 100

Noise Level

60 dB

Auto Start

Jam Proof System

Yes

Jam Proof System Mode

Yes

Bin Full

Mech

Safe-Sense (blinks if Off)

Yes

Model 325Ci

Model 325Ci is a Confetti-cut shredder with the listed characteristics:

Cut Type

Cross

Rated Particle Size

3.9 x 38

5/32 x 1 1/2

Rated Sheets Capacity (64g)

Rated Sheets Capacity (70g)

Rated Sheets Capacity (75g) (Standard

U.S.)

Rated Sheets Capacity (80g)

Staples

Yes

Credit Cards

Yes

Paper Clips

Yes

CD (separate throat)

Yes

Unopened Junk Mail

Yes

Target Duty Cycle

150 min

Recovery Time

45 min

Daily Use (# passes)

50 - 100

Noise Level

60 dB

Auto Start

Jam Proof System

Yes

Jam Proof System Mode

Yes

Bin Full

ALBF

Safe-Sense (blinks if Off)

Yes

No Mess

Auto-Reverse at Current Limit

Yes

Safety

When servicing a shredder, observe the following safety precautions:

Never put a hand, fingers, or foreign objects into the paper feed slot or throat.

Keep all loose articles of clothing, ties, jewelry, long hair, or other loose objects away from the

paper feed slot.

Always turn off and unplug the power cord at the wall outlet before doing any work on a

shredder.

Use only the specified replacement parts. (See the Parts manual).

Wall Mounting

The 325i and 325Ci shredders include a wall mounting kit (PN 31742). This kit is used to secure

the shredder to a wall to comply with UL 60950 stability requirements. The wall mounting kit

contains a spacer that allows the shredder to be mounted slightly away from the wall for proper

ventilation. (Note: This is optional for the end user)

General Maintenance

The shredders are designed to perform consistently with a minimum amount of maintenance. This

section contains recommendations for external and internal cleaning, inspection, and lubrication.

External Cleaning

Clean the exterior of the shredder with a soft cloth. Moisten the cloth with a mild solution of

detergent (such as dish-washing liquid) and warm water. Use detergent sparingly to avoid contact

with electrical parts.

Do not use flammable synthetic oil, petroleum-based products, or aerosol lubricants of any kind.

Do not use chemical cleaners, solvents, or aerosol sprays to clean the exterior of the shredder.

Internal Cleaning

The shredder does not require periodic internal cleaning. However, when the shredder is being

serviced perform the following maintenance tasks:

Remove any paper strips or pieces that may have collected around the cutting assembly.

If lubricated parts are dusty; wipe away the dust with a soft cloth.

Use a small brush or vacuum to remove dust from the non-lubricated surfaces such as the

motor, cutting assembly, housing, and wiring.

Do not use chemical cleaners, solvents, or aerosol sprays to clean the interior of the shredder.

Inspection

When the shredder is being serviced, visually inspect it for defects such as loose screws, loose

terminals and connectors, and any other issues you may notice.

Correct any defects and test before returning the shredder to the customer.

Operation

The control panel on the housing top consists of the control panel switch, indicator LEDs, and

sheet capacity LEDs.

Power Turns on the shredder and illuminates the power LED.

Forward Runs the shredder in forward mode. Press and hold to activate.

Reverse Runs the shredder in reverse mode. Press and hold to activate.

AUTO Runs the shredder in automatic-start mode and illuminates the Auto LED below the Sheet Capacity LEDS

on the housing top.

Control Panel Touchpad

“Power” key

“Forward” key

“Reverse” key

“Auto” key

Indicator LEDs

The 325i and 325Ci have five indicator LEDs on the housing cover.

•Straight feed

•Door open

•Bin full

•Current Limit (Paper jam)

•Safe Sense

The indicator PC board that operates the LEDs is located on the inside of the housing cover.

oIf an indicator LED fails, replace the control panel and indicator PC board assembly.

Troubleshooting LEDs

Straight Feed

•Indicates that the paper (over 70% capacity) has not been inserted straight when illuminated

oRe-adjust paper stack and re-insert

Door Open

•Indicates door is opened when illuminated

oMake sure the door is securely closed.

▪Make sure the door safety actuator is making contact with the door switch

Bin Full

•Indicates that the level of shreds in the basket has reached its maximum level when illuminated

oRemove and replace waste bag

•Flashing icon Indicates that 8 consecutive CD's have been shredded without opening the door

oEmpty CD waste bin

Current Limit (Paper Jam)

•Indicates that the current going through the motor is too high when illuminated

oRemove excess paper from stack (paper stack should be no more than 26 sheets for 325i and

24 for 325Ci

Safe Sense

•Indicates that Safe Sense function is active when illuminated

oMake sure no body contact is being made with the paper infeed throat

•Indicates that Safe Sense function is deactivated when indicator is blinking

oSee “Safe Sense” section on pg.20

Sheet Capacity LEDs

The sheet capacity LEDs indicate the approximate number of sheets being fed into the entry slot.

The red LED indicates that the maximum capacity has been exceeded and may cause a paper

jam. See Troubleshooting, Paper Feed Problems for more information.

Lubrication

325i

The 325i shredder does not require to be oiled.

325Ci

If used at or near capacity for an extended time the 325Ci shredder should be oiled every 30

minutes. If not it should be oiled after every bag change.

Use Fellowes Powershred Lubricant (#35250) or other non-aerosol vegetable-based oil to lubricate

the cutters.

WARNING: Do not use flammable synthetic oil, petroleum-based products, or aerosol

lubricants of any kind, as this could void the warranty.

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