Eventide NexLog 840 User manual

Do not delete

Communications Division

NexLog Recorder User Manual

Models NexLog 740 and NexLog 840

NexLog Recorder Software v2.2.0 or later

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Part Number: 141214–04

Published: March 18, 2013

ii NexLog Recorder User Manual v2.2.0

Every effort has been made to make this guide as complete and accurate as possible, but Eventide

Inc. DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. The information provided is on an “as-is”basis and is subject to change without notice or

obligation. Eventide Inc. has neither liability nor responsibility to any person or entity with respect to

loss or damages arising from the information contained in this guide.

Notice: This computer program and its documentation are protected by copyright law and

international treaties. Any unauthorized copying or distribution of this program, its documentation, or

any portion thereof may result in severe civil and criminal penalties.

The software installed in accordance with this documentation is copyrighted and licensed by Eventide

Inc. under separate license agreement. The software may only be used pursuant to the terms and

conditions of such license agreement. Any other use may be a violation of law.

Eventide is a registered trademark of Eventide Inc.

* Other names and brands may be claimed as the property of others.

Publication Date: March 18, 2013

Document Number: 141214-04

Publisher: Eventide Inc., Communications Division, 1 Alsan Way, Little Ferry, NJ 07643,

telephone: 201-641-1200

Communications Division Product Information: Visit the Eventide website at:

www.eventide.com.

Communications Division Product Service and Technical Support:

Users: Contact your local authorized Eventide Dealer.

Authorized Dealers: Visit the Eventide website or email support@eventide.com.

NexLog Recorder User Manual v2.2.0 Contents iii



Contents

Tables............................................................................................................................................vii

Figures ..........................................................................................................................................vii

Revision History .............................................................................................................................1

About This Publication...................................................................................................................3

Purpose and Applicability............................................................................................................3

How to Use This Publication .......................................................................................................3

Documentation Conventions.......................................................................................................4

Important or Critical Information..........................................................................................4

Typographical Conventions and Symbols...........................................................................4

Related Information.....................................................................................................................5

1. Introduction................................................................................................................................6

1.1. Welcome.............................................................................................................................6

1.2. Customer Support Information ............................................................................................6

Release Numbers...............................................................................................................6

2. Recorder Setup..........................................................................................................................8

2.1. Unpacking the Recorder......................................................................................................8

2.2. General Specifications ........................................................................................................8

2.2.1. NexLog 740 and NexLog 840...................................................................................8

2.2.2. Front Panel Details: NexLog 740 and NexLog 840..................................................10

2.2.3. Rear Panel Details: NexLog 740............................................................................12

2.2.4. Rear Panel Details: NexLog 840............................................................................13

2.2.5. NexLog 740 and NexLog 840 Blank Front Panel Units...........................................13

2.3. Bench Test........................................................................................................................15

Info screen........................................................................................................................16

Replay screen...................................................................................................................17

Setup screen.....................................................................................................................17

Login screen.....................................................................................................................17

2.4. Installation.........................................................................................................................17

2.4.1. General..................................................................................................................17

2.4.2. Operating Limits.....................................................................................................18

2.4.3. Location Considerations.........................................................................................18

2.4.4. Mounting Options...................................................................................................19

2.4.5. Other Considerations .............................................................................................20

2.4.6. Connecting AC Power and UPS (Uninterruptible Power Supply)............................20

2.4.7. Before You Connect Audio Signals to the Recorder...............................................21

2.4.8. Connecting Telephone, Radio, and Other Analog Audio Signals to the Recorder ..22

iv Contents NexLog Recorder User Manual v2.2.0

2.4.9. The Optional Quick Install Kit.................................................................................22

2.4.10. Connecting Digital PBX Stations that are to be Tapped........................................24

2.4.11. Connecting to an Ethernet Network......................................................................25

2.4.12. Connecting a Keyboard........................................................................................25

2.4.13. Connecting Headphones......................................................................................25

2.4.14. Connecting Line-Level Equipment........................................................................26

3. The Front Panel User Interface...............................................................................................27

3.1 Front Panel Step by Step Quick Guide................................................................................27

3.2 Setup Screen.....................................................................................................................35

3.3 Info Screen.........................................................................................................................36

3.4 Archiving Controls...............................................................................................................37

3.5 Information Bar ...................................................................................................................39

3.6 Alarm Status .......................................................................................................................39

3.7 Replay Screen (Detailed Information).................................................................................40

4. Recorder Configuration and Administration..........................................................................48

4.1. The Welcome To NexLog Screen .....................................................................................48

4.1.1. MediaWorks Express .............................................................................................49

4.2. SETUP: NexLog Configuration Manager...........................................................................49

4.3. SETUP: System................................................................................................................50

4.3.1. System Info............................................................................................................50

4.3.2. Date and Time .......................................................................................................51

4.3.3. License Keys..........................................................................................................53

4.3.4. Storage Devices.....................................................................................................54

4.3.5. Configuration Files.................................................................................................56

4.3.6. Power Off...............................................................................................................57

4.4. SETUP: Reports................................................................................................................57

4.4.1. Recorder Reports...................................................................................................57

4.4.2. Quality Factor Reports ...........................................................................................59

4.5. SETUP: Networking ..........................................................................................................59

4.5.1. System Identification..............................................................................................59

4.5.2. Network Interfaces.................................................................................................60

4.5.3. VNC Settings .........................................................................................................62

4.5.4. VPN Settings..........................................................................................................63

4.5.5. SNMP Settings.......................................................................................................63

4.5.6. Packet Capture......................................................................................................63

4.6. SETUP: Recording............................................................................................................64

4.6.1. Boards and Channels.............................................................................................64

4.6.2. Replace Board.......................................................................................................78

4.6.3. Retention Settings..................................................................................................78

4.6.4. Resource Groups...................................................................................................79

4.6.5. Custom Fields........................................................................................................85

4.6.6. Call Suppression....................................................................................................87

4.6.7. NG911 ...................................................................................................................88

4.7. SETUP: Archiving .............................................................................................................88

4.7.1. Archives.................................................................................................................88

4.7.2. Archive Configuration.............................................................................................91

4.7.3. Media Selection .....................................................................................................94

4.7.4. Sequential and Parallel Modes...............................................................................95

4.7.5. Network Archive Storage Configuration(NAS)........................................................95

NexLog Recorder User Manual v2.2.0 Contents v

4.7.6. Archive Media History ............................................................................................96

4.8. SETUP: Alerts and logs.....................................................................................................98

4.8.1. Active Alarms.........................................................................................................98

4.8.2. Alert History ...........................................................................................................99

4.8.3. Alert Codes............................................................................................................99

4.8.4. Internal Logging ...................................................................................................100

4.8.5. Email....................................................................................................................101

4.8.6. Audit History.........................................................................................................101

4.8.7. Client Activity .......................................................................................................104

4.9. SETUP: Users and Security............................................................................................105

4.9.1. Users ...................................................................................................................105

4.9.2. System Security...................................................................................................109

4.9.3. SSL......................................................................................................................111

4.9.4. User Groups.........................................................................................................112

4.9.5. Permissions .........................................................................................................113

4.10. SETUP: Utilities.............................................................................................................114

4.10.1. Schedules..........................................................................................................114

4.10.2. Upload Recorder Patch......................................................................................117

4.10.3. Network Utilities .................................................................................................118

4.11. SETUP: Quality Factor Software...................................................................................118

4.11.1. Agent Mapping...................................................................................................118

4.12. SETUP: Change Password...........................................................................................118

5. Recorder Operation...............................................................................................................119

5.1. Starting and Shutting Down.............................................................................................119

6. The Client-Based NexLog Recorder Software .....................................................................120

6.1. Introduction.....................................................................................................................120

6.1.1. What is the Client-Based NexLog Recorder Software?........................................120

6.1.2. Do You Need to Install the Client Software at all?................................................120

Appendix A: Recorder Software Installation and Upgrade......................................................122

Why Re-installation May Be Necessary ..................................................................................122

Why Upgrades May Be Necessary or Desirable......................................................................122

The Software Upgrade/Installation Process ............................................................................123

Some Details, Especially About Installation.............................................................................125

Restoring Archives When Installing New Software..................................................................125

Potential Issues.......................................................................................................................126

Appendix B: Optional General Purpose Input/Output (GPIO) Boards.....................................128

National Instruments PCI-6503 Board (24-Channel) ...............................................................128

Appendix C: NIST Time Servers ................................................................................................130

Appendix D: Channel Wiring for Eventide Analog Input Boards.............................................131

Appendix E: Alert Codes............................................................................................................133

Appendix F: Recording VoIP or RoIP Calls...............................................................................144

Introduction.............................................................................................................................144

What is VoIP?.................................................................................................................144

The Advantages VoIP Provides ......................................................................................144

vi Contents NexLog Recorder User Manual v2.2.0

Technical Considerations................................................................................................145

Network Requirements............................................................................................................146

Local VoIP and RoIP...............................................................................................................147

Local VoIP and RTP Templates..............................................................................................147

Cisco Local VoIP Template.....................................................................................................149

SIP Local VoIP Template........................................................................................................149

Local VoIP and RTP Channel configuration............................................................................150

Advanced Local VoIP Recorder configuration.........................................................................152

Device Information..........................................................................................................153

Eventide VoIP Gateway configuration.....................................................................................159

Eventide VoIP Gateway Topology...................................................................................159

VoIP Gateway Installation and Configuration..................................................................160

Other Considerations for Using an Eventide VoIP Gateway............................................164

VoIP Gateway Software Upgrade ...................................................................................164

Limited Warranty ........................................................................................................................166

Who is covered under the warranty.........................................................................................167

When the warranty becomes effective ....................................................................................167

Who performs warranty work ..................................................................................................168

Shipping within the 50 United States.......................................................................................168

Shipping outside the 50 United States ....................................................................................168

Software License........................................................................................................................170

Product License and Usage Agreement..................................................................................170

GNU GENERAL PUBLIC LICENSE................................................................................173

Preamble........................................................................................................................173

TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION....174

END OF TERMS AND CONDITIONS.............................................................................178

How to Apply These Terms to Your New Programs........................................................178

Index............................................................................................................................................181

NexLog Recorder User Manual v2.2.0 Contents vii



Tables

Table 1—Specification Summary for NexLog 740 and NexLog 840 with touch-screen Front Panel..9

Table 2—Specification Summary for NexLog 740 and NexLog 840 (Blank Panel)..........................13

Table 3—Operating Limits..............................................................................................................18

Table 4—INFO Screen Messages ..................................................................................................36

Table 5—Archive dialog information ...............................................................................................38

Table 6—Replay Mode information.................................................................................................41

Table 7—Sample Net Mask and Subnet Settings ...........................................................................61

Table 8—Default Security Group Privileges..................................................................................105

Table 9—Eventide Analog Board Standard Pin-Outs (8-, 16-, and 24-Channel Boards)...............132

Table 10—Eventide Analog Board Reverse Pin-Outs (8- and 16-Channel Boards) ......................132

Table 11—Alert Severity Levels....................................................................................................133

Table 12—Alert Messages............................................................................................................133

Figures

Figure 1—NexLog 740 with Touch Screen (Door Closed)...............................................................10

Figure 2—NexLog 740 with Touch Screen (Door Open).................................................................10

Figure 3—Touch Screen (Close-Up)...............................................................................................11

Figure 4—Typical NexLog 740 Rear Panel.....................................................................................12

Figure 5—Typical NexLog 840 Rear Panel.....................................................................................13

Figure 6—Front Panel Info Screen.................................................................................................15

Figure 7—Front Panel Archives and Drives....................................................................................16

Figure 8—Quick Install Kit Components .........................................................................................23

Figure 9—Front Panel Info Screen..................................................................................................27

Figure 10—Front Panel Replay Screen ..........................................................................................28

Figure 11—Calendar Mode.............................................................................................................29

Figure 12—Replay Transport..........................................................................................................30

Figure 13—Incident ........................................................................................................................31

Figure 14—Selected Calls in Replay Screen ..................................................................................32

Figure 15—Working Incident...........................................................................................................33

Figure 16—Create Audio CD..........................................................................................................34

Figure 17—Setup Screen ...............................................................................................................35

Figure 18—Info Screen...................................................................................................................36

Figure 19—Archives and Drives Display.........................................................................................38

Figure 20—Information Bar.............................................................................................................39

viii Contents NexLog Recorder User Manual v2.2.0

Figure 21—Alarm Status.................................................................................................................39

Figure 22—Replay Screen..............................................................................................................41

Figure 23—Calendar Mode Search.................................................................................................42

Figure 24—Calendar ......................................................................................................................43

Figure 25—Date Mode....................................................................................................................43

Figure 26—Relative Mode..............................................................................................................44

Figure 27—Replay Mode Menu......................................................................................................45

Figure 28—Selected Calls in Replay Screen ..................................................................................46

Figure 29—Front Panel Set-Up top level menus.............................................................................48

Figure 30—Web Browser Welcome Page.......................................................................................49

Figure 31—Web browser System Info ............................................................................................50

Figure 32—Example license display with a Primary key and one Add-on license ...........................54

Figure 33—Hardware RAID 1 storage devices ...............................................................................55

Figure 34—Configuration files.........................................................................................................56

Figure 35—Example report for Month at a glance...........................................................................58

Figure 36—System Identification ....................................................................................................60

Figure 37—Packet Capture.............................................................................................................64

Figure 38—Boards and Channels page view by board ...................................................................66

Figure 39—Boards and Channels page view by Channels as seen locally on the Front Panel .......68

Figure 40—Boards and Channels Detail level graph as seen in the Chrome browser.....................69

Figure 41—Editing the channel name inline....................................................................................71

Figure 42—Editing the channel by clicking on the gear...................................................................72

Figure 43—Resource groups..........................................................................................................81

Figure 44—Resource Group Filters and Resource Filters...............................................................81

Figure 45—Resource Group Rules Status......................................................................................82

Figure 46—Resource Group Edit: Permission Group View.............................................................82

Figure 47—Resource Group: Empty Group....................................................................................83

Figure 48—Resource Groups: Right Mouse Button Menu ..............................................................83

Figure 49—User Group Edit............................................................................................................84

Figure 50—Custom fields for NG911 event logging ........................................................................86

Figure 51—Archive display in web Configuration Manager.............................................................89

Figure 52—Archive Configuration...................................................................................................91

Figure 53—NAS configuration ........................................................................................................96

Figure 54—User configuration......................................................................................................105

Figure 55—Editing a user.............................................................................................................107

Figure 56—User Groups...............................................................................................................112

Figure 57—Network Utilities..........................................................................................................118

Figure 58—GPIO Board Pin Assignments (NI PCI-6503)..............................................................129

Figure 59—Connectors with Standard and Reverse Pin-Outs.......................................................131

Figure 60—Adding a Local IP Board, Templates Menu.................................................................147

Figure 61—Telex/Vega Console Template Example.....................................................................148

Figure 62—Local IP EFJohnson Template Example.....................................................................148

Figure 63—Cisco Callmanager “Skinny” Protocol Template..........................................................149

Figure 64—SIP Phones Template................................................................................................149

Figure 65—Top Half of Local IP Channel RTP Tab.......................................................................150

Figure 66—Bottom Half of Local IP Channel RTP Tab..................................................................151

Figure 67—Local IP Channel Diagnostics Example......................................................................151

Figure 68—Eventide VoIP Gateway Topology Example ...............................................................160

NexLog Recorder User Manual v2.2.0 1



Revision History

This section summarizes significant changes, corrections, and additions to the document. The

history appears in chronological order with the most recent document listed first. Documents

are identified by part number and applicable software (SW) version.This section tracks

documentation changes. For a description of new software features and improvements

introduced in a particular release, see the product release notes on the Eventide company

website.

March 18, 2013

Part Number

Description

141214–04

v2.2.0

NexLog Recorder Series Server v2.2.0 User Manual.

Resource Groups

Network Utility

Upload Recorder Patch Utility

Alert Updates

April 30, 2012

Part Number

Description

141214–03

v2.1.0

NexLog Recorder Series Server v2.1.0 User Manual.

Updated screen shots.

VoIP clarifications.

Updates related to MediaWorks Express option.

Updates related to Quality Factor Software option.

August 30, 2011

Part Number

Description

141214–02

v2.0.1

NexLog Recorder Series Server v2.0.1 User Manual.

Updated screen shots.

Alert clarifications.

Permission clarifications.

AGC clarification.

2NexLog Recorder User Manual v2.2.0

July 10, 2011

Part Number

Description

141214–01

v2.0.0

NexLog Recorder Series Server v2.0.0 User Manual.

Initial Release, July 28, 2011

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