Essence WeRaHome ESUGSL038 User manual
WeR@Home™
Smart Extender
User Guide
ESUGSL038
Version 1.2
February 2019
Table of Contents
2 WeR@Home™ Smart Extender
Table of Contents
1. Introduction .....................................................................................................................................3
2. Installing the Extender......................................................................................................................5
2.1. Finding a Suitable Location ...................................................................................................5
2.2. Setting Up the Extender........................................................................................................5
3. Adding New Peripheral Devices to the Extender............................................................................. 8
4. Moving Devices from Hub to Extender or Extender to Hub............................................................ 9
5. Using an Extender...........................................................................................................................10
6. Removing an Extender.....................................................................................................................13
Appendix A Technical Specifications............................................................................................... 14
Legal Notice............................................................................................................................................ 16
Introduction
WeR@Home™ Smart Extender 3
1. Introduction
The WeR@Home™Smart Extender extends the range of your WeR@Home™ hub, to help you maximize
the coverage of your home by WeR@Home™. The extender allows you to connect devices to
WeR@Home™ which could not otherwise connect to the hub. The extender manages the peripheral
devices connected to it, acts as a gateway to the Essence Cloud, and communicates with the Essence
servers which provide data to the app.
For example, here is a WeR@Home™ setup.
Assume that the hub has difficulty communicating with the indicated device, or that the connection
between that device and the hub intermittently fails.
Introduction
4 WeR@Home™ Smart Extender
Installing an extender, and connecting the device to the extender instead of the hub, as shown in the
next image, allows the device to function fully as a part of WeR@Home™.
The device uses the extender to connect to WeR@Home™in the cloud. WeR@Home™ treats the device
as a part of the system, and sends commands to it and receives reports from it as if it were connected
to the hub.
NOTE: Some features described in this guide may be disabled depending on
your service level. For information about different service levels, or to change
your service level, contact your service provider.
Installing the Extender
WeR@Home™ Smart Extender 5
2. Installing the Extender
The extender supports the following communication options:
GSM only
Ethernet only
Ethernet with GSM as backup
Installing the extender involves:
Ensuring you have:
Backup battery
SIM-card and/or Ethernet cable
Choosing a suitable location
Setting up the extender
2.1. Finding a Suitable Location
To choose a location for the extender, consider the following:
Place on a flat surface
Choose a location with adequate cellular reception and/or near a network connection
It is recommended to position the extender at least 1 m (3.3 ft.) away from the planned location
of the peripheral devices to be connected to the extender.
2.2. Setting Up the Extender
NOTE: WeR@Home™ must be disarmed when you set up an extender.
To set up the extender:
1. Open the WeR@Home™app.
2. Tap . The main menu appears.
3. Tap DEVICES. The Devices screen appears.
4. Tap Add device. The Add New Devices screen appears.
5. Select Extender. The installation tutorial appears.
Installing the Extender
6 WeR@Home™ Smart Extender
6. Follow the instructions in the tutorial:
a. Remove the back cover from the extender.
b. If you are using GSM, ensure that the SIM-card is securely installed.
c. If you are using Ethernet, plug a network cable into the extender and the other end into a
network connection.
d. Insert the backup battery into the battery compartment, above the SIM-card, such that the
battery label faces upward and the battery contacts face the extender's base.
Caution: Risk of explosion if battery is replaced by an incorrect type.
dispose of used batteries according to the instructions.
e. Replace the back cover.
f. Plug the power adapter cable into the mini-USB connector on the back of the extender and
the power adapter cube into a power outlet. The LED on the front panel lights red.
g. Wait for the LED on the front panel to light up green.
h. Take a note of the serial number on the bottom of the extender.
7. In the app, tap Register now.
8. Follow the on-screen instructions.
Installing the Extender
WeR@Home™ Smart Extender 7
9. Put the extender in its location. You can now add peripheral devices to the extender.
NOTE: You can add up to two extenders to each hub.
Adding New Peripheral Devices to the Extender
8 WeR@Home™ Smart Extender
3. Adding New Peripheral Devices to the Extender
You can add up to 63 devices to an extender.
Adding a new peripheral device to the extender involves:
Adding each device to WeR@Home™ by pairing the device with the extender
Installing the device in the chosen location
To add a device:
1. Tap . The main menu appears.
2. Tap DEVICES. The Devices screen appears.
3. Tap Add device. The Add New Devices screen appears displaying a list of the available device
types.
4. Select a device type. The Connect to screen appears displaying the hub and extenders.
NOTE: If you select a device which must be connected to the hub, the Connect
to screen is not displayed, and instead the Pairing screen appears.
5. Tap the extender you want to add the device to. The Pairing screen appears and WeR@Home™
scans for the device.
6. Place the device close to the extender.
7. If the device has a tamper switch, activate the tamper.
8. Insert the batteries.
9. When prompted by the app, enter the device’s system name and/or location and other device
attributes.
10. Tap OK.
11. If you want to configure the device, tap Configure. Refer to ESUGSL018 WeR@Home™User Guide.
12. Install the device in the chosen location. Refer to ESUGSL019 WeR@Home™Installation Guide.
Moving Devices from Hub to Extender or Extender to Hub
WeR@Home™ Smart Extender 9
4. Moving Devices from Hub to Extender or Extender to Hub
You can move devices which are connected to the hub to an extender, or the other way around.
NOTE: Moving a Z-Wave dongle requires you to restore the dongle's factory
settings. Refer to ESUGSL015 WeR@Home Z-Wave User Guide.
To move a device:
1. Tap . The main menu appears.
2. Tap DEVICES. The Devices screen appears.
3. Tap the device you want to move. The device details appear.
4. Tap Connected to. The Connected to screen appears showing:
The hub
Available extenders
Where the device is currently connected
5. Tap where you want to move the device to, and when prompted, remove the batteries from the
device, then reinsert the batteries. When the device is successfully moved, a confirmation
message appears.
6. Tap OK.
NOTE: If moving a device is cancelled or fails, you must manually add the device.
Refer to ESUGSL018 WeR@Home™ User Guide.
Using an Extender
10 WeR@Home™ Smart Extender
5. Using an Extender
The information in this chapter is not required to operate the extender. It is provided to help
understand how the extender works as part of WeR@Home™
Once installed, an extender and its connected devices work automatically as part of your
WeR@Home™.
An extender inherits its hub’s settings, configurations, and associated users.
For example, an extender uses the same time zone and arming delay setting as its hub.
Each change in a hub’s configuration is automatically applied to all the hub's extenders.
All devices connected to an extender display in the app in the same way and place as devices
connected to the hub.
All events reported by devices connected to an extender display in the app in the same way
and place as devices connected to the hub.
A key fob works only with the extender or hub it is paired with.
A detection by a device connected to an extender has the same effect as a detection by a
device connected to the hub.
Each command:
To the hub, is duplicated on the extender.
To the extender, is duplicated on the hub.
Each notification from the hub or the extender goes to your WeR@Home™.
You cannot use an extender as a hub. Neither can you use a hub as an extender.
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