ESI ORIGINAL IVX User manual

POWER USER’S

GUIDE

ORIGINAL

(Inside front cover of

IVX User Guide)

IVX

POWER USER’SGUIDE

Station Operation

Feature Phone . . . . . . . . . . . . . . . . . . 2

Handling Calls . . . . . . . . . . . . . . . . . . 4

Handling Messages . . . . . . . . . . . . . . 8

Features Description . . . . . . . . . . . . . . . 12

Programming Menu Overview. . . . . . . . 19

Station Programming

0 Help Mode . . . . . . . . . . . . . . . . . . 20

1 Personal Greeting . . . . . . . . . . . . . 20

2 Soft Feature Keys . . . . . . . . . . . . . 20

3 Station Options . . . . . . . . . . . . . . . 24

4 Station Audibles . . . . . . . . . . . . . . 26

5 Password . . . . . . . . . . . . . . . . . . . 26

6 External Notification . . . . . . . . . . . 27

Special Features

Live Outside Calls/ Operator . . . . . . . 28

Group Mailboxes. . . . . . . . . . . . . . . . 30

Guest Mailboxes . . . . . . . . . . . . . . . . 32

ACD Agent Operation . . . . . . . . . . . . 38

Cascade Paging Mailboxes . . . . . . . . 41

DSS/BLF Console . . . . . . . . . . . . . . . 42

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

0200-0009 9R712

IVX

OWER USER’SGUIDE

Message &

Speaker

LEDs

Soft Feature

Keys for Direct

Station, Select,

Speed Dial, Line

Keys, and other

features

LCD Display

Speaker/Handset

Volume Control

Fixed Feature

Keys

IVX FEATURE PHONE

Your IVX Feature Telephone is equipped with a speaker phone for handsfree conversa-

tion, an LCD display for call handling status, and both fixed and programmable fea-

ture keys for simplified operation. Its built-in voice mail features and voice prompting

make it easy to program and use.

IDLE DISPLAY

When your phone is not in use, the dis-

play shows the current date and time,

any activated features, such as Do-Not-

Disturb (DND), Monitor Mode, etc. and

the system’s current Line usage.

The Line indicators on the bottom line of the display show:

Line available,

Line in use,

Line you are currently using.

Note: Incoming calls usually are assigned beginning with Line

1 at the far left Line indicator while outgoing calls are assigned

from the highest numbered Line beginning at the far right.

MESSAGE WAITING DISPLAY

Shows the number of new and old mes-

sages in your mailbox. This display

shows only when new messages exist.

MESSAGE PICK-UP DISPLAY

During message playback, the top line

shows the originator of the message and

its duration. The bottom line of the dis-

play indicates if the message is new or

old and the date and time that the mes-

sage was left.

CALL WAITING DISPLAY

The top line shows the number (or name

if Caller ID is available) of your original

call and the call duration. The bottom

line shows the name or number of the

call waiting along with the duration of

that call. The arrow on the display will

move between the top and bottom line

when the FLASH Key is pressed to tog-

gle between the calls.

IVX POWER USER’SGUIDE 3

11/5 3:22 PM

11/5 3:22 AM

NEW 1 OLD 2

JOHN DOE 1:06

NEW 11/5 9:14A

JOHN DOE 2:33

ACME BRICK :24

JOHN DOE 2:36

ACME BRICK :27

STATION OPERATION

OUTSIDE CALLS

To Answer: Lift the handset or press the SPEAKER Key.

To Place: Lift the handset or press the SPEAKER Key.

Press an unlit Line Key, or dial 9 (8 or 7) to be assigned an

outside dial tone.

ShortCut: Dial 9 and the speaker will be turned on auto-

matically to outside dial tone. Then dial the number.

To Hang-up: Replace the handset. If using the speaker

function, press the SPEAKER Key. Note: Pressing the

speaker key when the handset is in the cradle disconnects

the call.

INTERCOM CALLS

To Answer: Answer by speaking directly through the

speaker in hands-free mode. To answer a ringing call, lift

the handset or press the SPEAKER Key.

To Hang-up: Replace the handset or press the SPEAKER

Key.

To Place: Lift the handset and press a Station Key or dial

the extension number.

ShortCut: Press a Station Key,+ or dial the extension

number, the speaker will be turned on automatically.

To Hang-up: Replace the handset, press a Station Key

again, or press the SPEAKER Key.

TO USE SPEED DIAL

There are three different speed dialing options:

System Speed Dial, Personal Speed Dial and the

Caller ID/ESI-DexTM Speed Dial.

IVX

OWER USER’SGUIDE

SYSTEM SPEED DIAL

If the System Administrator has programmed System

Speed Dial numbers (600 to 699), you can use them simply

by dialing the assigned three digits. See the Administrator

about what System Speed Dialing is available.

PERSONAL SPEED DIAL

You may also program your own personal speed dial keys

when you program your Soft Feature Keys.

CALLER ID/ESI-DEXTM SPEED DIAL

Allows you to speed dial speed dial any stored Caller ID

name/number with the FLASH/RDL Key. Using ESI-Dex

to store and retrieve Caller ID numbers is covered under

Soft Feature Keys.

DIRECT STATION SELECT

To call another station, press an available (unlit) Station

Key. A tone will play at the called station and the station’s

speaker phone will be turned on. Or, the station will ring

if they hands-free answer is turned off). When finished,

replace the handset; or if hands-free, press the Station Key

again or the SPEAKER Key to disconnect.

The Station Key’s LED indicates the station’s status:

Solid Red = In use

Solid Amber = In DND (Do Not Disturb)

Solid Green = Connected to your station

Blinking Red = Ringing from another call

Blinking Green = Ringing from your call

STATION-TO-STATION CALL WAITING

Calling or transferring a call to another station that is busy

generates a call waiting tone in their earpiece and a call

waiting indication shows on the bottom line of their dis-

play. If they ignore the call waiting, your call or the trans-

ferred call will be forwarded to their mailbox.

IVX POWER USER’SGUIDE 5

TOTRANSFER A CALL

Unsupervised (Blind) Transfer: While connected to an

outside call, press a Station Key (or press the TRAN/

CONF Key and dial the extension number). Hang up

immediately.

Supervised Transfer: To announce the caller, wait until

the called party answers, announce the caller and then

hang up. If the transferred-to party does not answer, hang

up to release the caller to the station’s voice mailbox. Or,

press the Station Key again or press the FLASH Key to be

reconnected to the original caller.

TOTRANSFER A CALL TO A MAILBOX

To transfer an outside caller to another user’s mailbox,

press the VOICEMAIL Key and the appropriate Station

Key. (If the destination does not have a Station Key

assigned, press the VOICEMAIL Key, then the

TRAN/CONF Key and dial the extension number). Hang

up to release the caller into the voice mailbox. (To ensure

the privacy of the message, you will automatically be dis-

connected at the record tone.

TOTRANSFER A CALL TO THE MAIN GREETING

To transfer an outside caller to the Main Greeting, press

the VOICEMAIL Key and hang up.

TOTRANSFER A USER TO THEIR MAILBOX

To transfer a user that is calling from the outside to pick-

up messages, press the VOICEMAIL Key, press the * Key,

and the appropriate Station Key (or mailbox number) and

hang-up.

CALL PICK-UP

If a call is ringing at another station (the Station Key is

blinking Red at your phone), that call can be picked-up by

pressing the PICK UP Key (* Key), then pressing the ring-

ing Station Key.

IVX

OWER USER’SGUIDE

TOINITIATE A CONFERENCE

While connected to a call, press the TRAN/CONF Key

and call another station or outside party. Press the

TRAN/CONF Key again to connect the three parties

together in a conference. Repeat these steps to add a

fourth person to the conference. If the newest added-opn

party does not answer, press their Station Key again of

press the FLASH/RDL Key to return to the original con-

ferees. Hang up to disconnect all parties in the conference.

Note: Callers on PARK can be added to conferences.

A total of twelve parties can be in conferences within the

system at any one time. No more than 4 parties can be in

a single conference.

CALL WAITING

If you have enabled Call Waiting for your station (PROG

Key, 31), you will hear a tone in your earpiece and the bot-

tom line of your display will indicate when a call is wait-

ing. To toggle between the original call and the call wait-

ing, press the FLASH Key. To drop either call, hang up

while connected to the call to be dropped. When your

phone rings, lift the handset or press SPEAKER and you

will be reconnected to the other caller.

LINE KEYS

If you have programmed your Soft Feature Keys as CO

Line Keys, these keys can be used to gain direct access to

outside lines (in addition to dialing 9, 8, or 7 to be

assigned a line automatically). An outside call transferred

to your station can be answered by simply lifting the

handset or pressing the SPEAKER Key. The LED indica-

tions for the Line Keys are as follows:

Solid Red = Line In use

Solid Green = Line connected to your station

Blinking Red = Line ringing at another station

Blinking Green = Line ringing at your station

IVX POWER USER’SGUIDE 7

VOICE MAIL OPERATION

IVX provides accurate and timely messages. Others will

become more comfortable leaving you voice messages if

you pick-up and respond to your messages promptly.

RETRIEVING MESSAGES FROM YOUR IVX FEATURE PHONE

If you have new messages, your display will show the

number of new and old messages in your mailbox.

TO PICK UP YOUR MESSAGES:

1. Press the VOICEMAIL Key.

2. Input your password when prompted. (The system is

set up with a default of 0 so no password is

needed, but you can assign one if you desire.)

IVX will start playback of messages with the oldest new

message and continue until all messages are played. The

display will show the origination of the message, the

duration of the message, whether new or old, and the

time/date of when the message was left.

Voice prompted instructions are played at the end of each

message. Once you've learned these prompts, you can

proceed more rapidly by pressing one of the following

keys any time during the message, or during a prompt.

Pause– paused for one minute or until 1 is pressed

again.

Call ID Number / (Verbal Time/Date – toggles

between the Caller ID number (if available) and

Time/Date of the message.

Reply– to automatically reply to a message from

another user within the system. Begin recording your

reply at the tone. Press 1 to stop. You will then be

returned to the original message for further action.

IVX

OWER USER’SGUIDE

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