Escene 620 Series User manual
www.escene.cn/en/
Escene Communication Co.,Ltd
620 Series IP Phone
User Manual
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www.escene.cn/en/
Escene Communication Co.,Ltd
Tables of Contents
1. Getting Started.............................................................................................................................1
About.........................................................................................................................................1
Illustrate ....................................................................................................................................1
Features.....................................................................................................................................1
Technical Parameters....................................................................................................................2
2. Connecting Your Phone...............................................................................................................4
3. Phone overview...........................................................................................................................7
Understanding Buttons and Hardware ......................................................................................7
Understanding Phone Screen Features....................................................................................11
4. Basic Call Handing....................................................................................................................12
Placing a Call..........................................................................................................................13
Answering a call......................................................................................................................14
Ending a Call...........................................................................................................................14
Using Hold and Resume .........................................................................................................15
Transferring Calls....................................................................................................................16
Using Mute..............................................................................................................................16
Do Not Disturb........................................................................................................................17
3-way Conference...................................................................................................................17
Expansion Installation...............................................................................................................18
Expansion Settings....................................................................................................................18
Time & Date....................................................................................................................................19
VOIP Call Forwarding....................................................................................................................19
5. Advanced Call Handling ...........................................................................................................20
Speed Dialing..........................................................................................................................20
Using the phone book .............................................................................................................21
Using Call Logs ......................................................................................................................23
6. Keypad Instruction ....................................................................................................................24
Language.................................................................................................................................24
SIPAccount Settings...............................................................................................................25
Network Setting......................................................................................................................26
Load default settings...............................................................................................................27
Modify password.....................................................................................................................27
Customizing Rings and Volume..............................................................................................27
WIFI setting(only WS620 have this item) ..............................................................................28
Bluetooth setting(only ES620-N have this item) ....................................................................29
View status..............................................................................................................................30
Diagnose .................................................................................................................................30
WIFI setting(only WS620 has this item).................................................................................30
7. Web Settings..............................................................................................................................31
Phone Status............................................................................................................................31
Network...................................................................................................................................32
WIFI Setting(only WS620 has this item)........................................................................32
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Escene Communication Co.,Ltd
IP Settings .......................................................................................................................33
PC Port............................................................................................................................35
Advanced ........................................................................................................................35
SIPAccount.............................................................................................................................37
Programmable Keys................................................................................................................40
Paperless Program Keys..................................................................................................41
Line keys.........................................................................................................................42
Function keys..................................................................................................................43
Softkey............................................................................................................................43
EX Module......................................................................................................................44
Phone Setting..........................................................................................................................46
Basic................................................................................................................................46
Featuers...........................................................................................................................49
Advanced ........................................................................................................................52
Phone Book.............................................................................................................................53
Group ..............................................................................................................................53
Contact............................................................................................................................54
LDAP..............................................................................................................................55
BanList............................................................................................................................56
Phone Call Info ...............................................................................................................57
Phone Maintenance.................................................................................................................57
Basic................................................................................................................................57
Advanced ........................................................................................................................60
Security...................................................................................................................................62
8. WEB Other Settings or Information..........................................................................................63
WEB User...............................................................................................................................63
Multi-Language.......................................................................................................................63
Note Tips.................................................................................................................................63
620 Series IPPhone
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Escene Communication
1. Getting Started
About
620 SERIES IP Phone series is a new generation intellectual desktop terminal. It brings in
you a completely new and more efficient work experience in modern offices.
IP Phone series is a fashionable, beautifully shaped and high-tech product. Its excellent
speech quality gives you an unprecedentedly comfortable talking and its rich function keys make
the operation very convenient. One key dial can be easily achieved with proper settings. 4.3”, high
resolution LCD displayer provides you a friendly user interface. Benefit from which, more detail
information can be displayed. With the help of the integrated browser, users can access any XML
based information, and extend more commercials.
620 SERIES IP Phone series support multi account registering and multi call management.
Call Waiting, Call Queuing and Call Forward can be well implemented; meanwhile, it makes
conference to be created very quickly. No matter how busy the calls will be, IP Phone can easily
satisfy the requirement.
620 SERIES IP Phone series supports 2 extend modules that totally contain 64 programming
buttons, and up to 2 ESM20-LCD expansion modules and 80 programmable buttons. With the
Busy Lamp Field function, operators can manage and monitor the calls more efficiently. It
provides headset jack that compatible with professional microphone headsets, which will finely
satisfy the call centre.
Illustrate
Firstly, before you use this user manual, please check the below illustrate carefully. This user
manual is common use in WS620-PEGV4、ES620-PEGV4. please check the different.
WS 620 is wifi phone, it has wifi module, it is the different from ES620,but the function is
the same .
ES: Enterprise Series, WS: Wi-Fi Series, P: support POE, E: support Expansion Module, G:
Gigabit Port.
Expansion support list. Pls make sure your model is support or not.
Features
4.3”480x272 Pixels HD LCD
Customizable Screen
620 Series IPPhone
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HD Voice: HD Codec
Advanced Call capability:
8 VoIP Line/programmable buttons (dual-colors LED) and support BLF in programmable
buttons.
Expansion Module:
Up to 2 EMS32 expansion modules and 64 programmable buttons, and up to 2
ESM20-LCD expansion modules and 80 programmable buttons, BLF supported.
Extensible Markup Language(XML)
Support PoE and AC power adapter
Technical Parameters
Item
620 SERIES
Screen
High-definition color LCD with Background light
480*272 pixel, 4.3 inch.
Line
8 Light status: Coming call (Red flashing) Hold(Green flashing);Talking
(Green)
Language
Multi-Language(e.g.CN/EN/Spain/Portugal/Poland/Turkey/French/Italy etc.)
Function Keys
4 soft keys, 8 Line keys
6 Navigation keys(Arrow button, OK button, C button)
Volume adjust, Hands-free, Mute, Headset, Message, Menu
Directory, Service, Hold, Redial, Conference, Transfer
VoIP Protocol
SIP 2.0
Network Protocol
HTTP, BOOTP, FTP, TFTP, IEEE 802.1Q, *IEEE 802.1X
Codec
G.723.1(5.3Kb/s,6.4Kb/s), G.729 A/B(8Kb/s), G.711 A/U, G.722(64Kb/s)
QoS
TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)
Network
3×RJ45 10/100/1000M Ethernet Interfaces (LAN/PC/EXT), EXT port just
only in E model;
Tips: ES620 only have 2xRJ45 10/100M Ethernet Interfaces
IPAssignment: static IP, DHCP, PPPoE
PC port support Bridge and Router
DNS SRV,STUN, VPN(L2TP), VLAN/QoS
STUN,DTMF(In-band/RFC2833/SIP INFO)
WIFI support IEEE 802.11 a/b/g/n/ac
Function APP
Always Forward, Busy Forward, No-answer Forward
Hotline line (Immediately/Delay)
Call Waiting, Call Queuing
Call Forward, Call Transfer, Call Holding, Call Pickup, *Callback
Redial
Phone directory speed dial, Call record direct dial
3-way conference
DnD, Blacklist, SMS
620 Series IPPhone
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Voice mail, Voice Prompt, Voice Message
P2P(Peer-to-Peer)
PBX
Call Transfer, Call Pick-Up, Network-Meeting, DND, Call Waiting, Call
Hold.Call Barring, Call Back On Busy, Anonymous Call ,Intercom, Paging
Expansion
Interface
EXT: ESM32 & ESM20-LCD programmable key module
SOR: FXS, FXO, Record
Application
LDAP(2): search someone in two LDAP server.
Enterprise phone directory, download with server, and it support 800 contacts
Public phone directory
XML Phonebook : Search /Input/ Out put
Private phone directory: input/output 300 contacts, every contact can save 3
numbers and the size of number is 19 byte.
Call History(600): every records is 200 with Miss Calls /Received
Calls/Dialed Calls.
Voice Message, Voice Mail Box, Light of Message.
Ringing Update, Input, Del,
*we also support to order the other APP.
Security
Login the website by password
Login the LCD by password
Signaling encryption(RC4)
Media encryption(RC4)
VPN, 802.1X, VLAN QoS(802.1pq), *LLDP
AES, ROOT/USER Management
Management
Upgrade: HTTP/TFTP/FTPAuto-provision/TR069
Configurations: Phone/HTTP/Auto-provision/TR069
Debug: Telnet/Phone/Web
Power Supply
Power adapter:AC100~240V input and DC 12V/1A output
PoE(IEEE 802.af); USB(Standard DC 5V)
Specifications
Infineon Chipset
42 Buttons, include 8 programmable keys
Storage Temperature: 0℃~ 60℃
Operating Humidity: 10%~90%
Size: 275mm*215mm*90mm
Net weight:1.37kg
Certifications
CE、FCC、RoHS、Avaya、Broadsoft、Alcatel、Yeastar、Digium
Note: “*” Sign means function has not been published yet.
620 Series IPPhone
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Escene Communication
2. Connecting Your Phone
Your system administrator will likely connect your new ES620 IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your
phone.
1) Open the box ES620 IP Phone; carefully check the packing list, Packing List as follows:
Item
Counts
IP Phone
1
Handset
1
Handset Cord
1
Power adapter
1
RJ45 cable
1
Quick Reference
1
Product certification
1
2) As shown in figure 2.1 and figure 2.2, Please plug Handset Cord into RJ11 interface(IP
Phone and Handset), RJ45 cable into the LAN interface；IP Phone will automatically start if IP
Phone with POE function.
3) The phone must work together with power adapter without POE support.
4) Connect your computer to PC interface of the phone with cable.
* More detailed description please refers to the 3.Phone overview-Understanding phone
buttons and hardware.
Figure 2.1 Interfaces of 620 Series
620 Series IPPhone
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Escene Communication
620 Series IPPhone
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Escene Communication
Figure 2.2 Footstand of 620 Series
5) If you want to connect an ESM (Expansion module), you could connect it (any interface on the
ESM) to the EXT interface on the phone with a RJ-45 cable (a straight-through cable), and the
second ESM can be connected to the first one too.
620 Series IPPhone
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Escene Communication
3. Phone overview
Understanding Buttons and Hardware
From figure 3.1 to figure 3.2,you can understand buttons and hardware about 620 Series。
Figure 3.1 620 Series overview
Num
Buttons
Description
1
Headset button: Toggles the headset on or off
Red means the feature is enabled.
2
Mute button: Toggles the Mute feature on or off.
Red means the feature is enabled.
3
Message button: Typically auto-dials your voice message service.
Red means have unread voice mail.
Table of contents
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