ENVO E50 User manual
E50 E35 SCOOTER
USER MANUAL
+1 (604) 423-3381 ENVODRIVE.COM
ENVO E50 | E35 SCOOTER MANUAL |VERSION 1.0 2
TABLE OF CONTENTS
1. INTRODUCTION 3
1.1. Use of Manual 3
1.2. Service & Technical Support 3
1.3. Illustrations 3
2. SAFETY & GENERAL TIPS 4
2.1. Street Legality 4
2.2. Rules of the Road 5
2.3. Before your First Ride 6
2.4. Battery & Charger Safety 7
2.5. First Charge 8
2.6. Charging your Scooter 9
2.7. Transportation 10
2.8. Disposal 10
2.9. Local Regulations 10
2.10. General Riding Tips 11
2.11. Safe Operating Conditions 13
3. PRODUCT DESCRIPTION 14
3.1. ENVO E50 Parts 14
3.2. ENVO E35 Parts 15
3.3. Product Features 16
4. ASSEMBLY INSTRUCTIONS 17
4.1. General Requirements 17
4.2. Unboxing 17
4.3. Unpacking 17
4.4. Tools Required 17
4.5. Assembly & Installation 18
4.6. Assembly Checklist 20
5. OPERATING YOUR PRODUCT 21
5.1. LCD Display 21
5.2. Riding your Scooter 22
5.3. Folding 23
5.4. Hand Throttle Control 24
5.5. Brakes 24
5.6. Operating Range 25
5.7. Maximize your Range 25
5.8. Preride Checklist 25
6. MAINTENANCE 26
6.1. Maintaining Parts 26
6.2. Recommended Service Intervals 27
7. S TO R AG E 2 8
7.1. Storage 28
8. GENERAL TERMS & WARRANTY 29
8.1. Warranty 29
8.2. Registering Product Warranty 30
8.3. Exclusions 30
8.4. Satisfaction Guarantee 30
8.5. Customer Service 30
8.6. Troubleshooting & Technical 30
9. CONTACT 32
ENVO E50 | E35 SCOOTER MANUAL |VERSION 1.0 3
1. INTRODUCTION
WELCOME TO THE ENVO FAMILY
Thank you for choosing an ENVO Electric Scooter. As a leader in electric micromobility design and
distribution in Canada, we are passionate about our customers riding their ebikes and scooters
more and driving their cars less. We are focused on ensuring that you have a safe and enjoyable
riding experience for years to come. At ENVO, we are committed to developing sustainable zero
emission mobility systems and work hard to maintain the satisfaction of our customers. Please
stay connected and share anything that can help us improve our products and service.
1.1. USE OF MANUAL
For safe and enjoyable operation and installation of all ENVO Drive Systems products please
carefully read and follow the recommendations outlined in this manual. It is critical that you clearly
understand all general operations of various parts of your ebike.
Please pay extra attention to any information marked with a caution or warning symbol:
Read, understand, and follow all of the instructions and safety precautions in this manual
and on all product labels. Failure to follow the safety precautions could result in serious
injury or death.
1.2. SERVICE & TECHNICAL SUPPORT
Please contact us regarding any technical issues that you encounter, we are here to help. Give
us a call, visit our help centre at support.envodrive.com, or refer to the tutorial videos on our
website. This manual is not intended to be an extensive service guide. If you are in need of in-depth
immediate service contact your local bike shop.
1.3. ILLUSTRATIONS
The illustrations in this manual may not be perfect representations of your scooter, and some of
the components may differ. The models illustrated are for instructional purposes only.
ENVO E50 | E35 SCOOTER MANUAL |VERSION 1.0 4
2. SAFETY & GENERAL TIPS
2.1. STREET LEGALITY
• Electric scooters may be allowed on roads, sidewalks, and bike lanes depending on the location
It is important to check your province/state, county, and local city by-laws to ensure that your
scooter complies with local regulation and provisions
• ENVO electric scooters general settings comply with 24km/h max speed, 500W max
mechanical power, lights, bell, and equipped with brake cut-off switches. These provisions
suce Canadian regulations. Parks and other privately managed properties might have
different rules.
• By modifying an electric scooter’s settings, upgrading a component’s capacity, such as the
controller or motor, the product may lose its street legality even if modications are done by a
professional. If at any point ENVO Drive Systems is asked to implement upgrades, we will notify
you if the modications exceed street legal limits
• ENVO is not liable for the legality of use of products in various locations
Your insurance policy may not provide coverage for accidents related to the use of an electric
scooter. Make sure to contact your insurance company to know about your coverage.
ENVO E50 | E35 SCOOTER MANUAL |VERSION 1.0 5
2.2. RULES OF THE ROAD
• Always obey all the trac rules, regulations, signs, and signals
• Always wear a helmet that meets or exceeds safety standards
• Ride in a single le on the right side of the road
• Avoid drain grates, soft road edges, gravel, sand, potholes, and uneven paving
• When crossing the railroad track, pay extra attention as you may lose control
• Avoid unsafe actions when riding the escooter
• Do not carry a payload that shifts your balance, hinder your vision, or affect your hearing
• Always have both of your hands on the handlebar
• Do not tow or push the product
• Replace broken parts immediately
• If any escooter component is not functioning properly, end the ride immediately
Failure to follow recommendations outlined in this section may cause damage to property,
injury, or even death.
ENVO E50 | E35 SCOOTER MANUAL |VERSION 1.0 6
Figure 2A Figure 2B
2.3. BEFORE YOUR FIRST RIDE
• If you have an impairment or disability such as visual impairment, hearing impairment, physical
impairment, cognitive impairment, and/or a seizure disorder, consult your physician before
riding any ENVO Drive Systems product
• Before going on your rst escooter adventure, take time to get familiar with your escooter.
• Make sure everything on the escooter is secured and tight, the handlebar clamps are locked,
and there is no play in any part
• Check if you are able to turn the handlebar while the wheel is held in place Figure 2A
• Check if the handle bar is secured to the stem and the grips are tight by trying to twist the bars
forward and backward Figure 2B
• Ride around a quiet area at the lowest speed mode setting, get familiar with your brakes and
settings
• Be sure to bed in the brakes (See Brakes, Section 5.5.). Failure to do so will result in lower than
optimum braking performance and can lead to squealing
ENVO E50 | E35 SCOOTER MANUAL |VERSION 1.0 7
2.4. BATTERY & CHARGER SAFETY
• Please keep the battery away from excessive heat and moisture, do not spray with high pressure
water, and do not store outdoors in freezing temperatures below 0°C
• Always store your battery in a well ventilated, cool, dry room at room temperature
• Keep away from children and pets
• If you notice any SMOKING OR SPARKING while charging immediately disconnect the battery
• Disconnect the battery from the charger once the charger light is green. And disconnect the
charger from the wall plug
• Always charge the battery near 80% before long term storage and continue to check up on and
charge every 2 months. Failure to do so can result in a loss of capacity to the battery and may
even permanently damage the battery cells, which will void the warranty
• Always unplug the charger when not in use
• Take care of the pins. Always be gentle when pulling the charging pin out. Rough use of the pins
can cause irreversible damage to the pins and battery
• Always use the charger provided by ENVO for the ENVO products
• Make sure you always seal the charging port when not in use
• Always unplug the charger when not in use
• To minimize chances of sparking, rst gently plug the charger into the battery and then plug the
charger into the wall
• The charger may get hot while charging. Make sure charger’s surrounding is open for natural heat
dissipation
NEVER disassemble the battery, there is signicant risk of shock and damage to the battery.
Doing so will also void the warranty. DO NOT puncture or crush the battery, or expose to server
vibrations and impacts.
ENVO E50 | E35 SCOOTER MANUAL |VERSION 1.0 8
Do not use the ENVO battery charger for any purpose other than charging your escotter. Do
not use the ENVO battery as a power source for any other devices than your ENVO escotter.
If you do so the warranty will not be applicable, and ENVO Drive Systems will not be liable
for any damage to the system or injury to the persons.
2.5. FIRST CHARGE
• When you rst receive your battery it will have about 50-70% of charge
• Before your rst ride, charge your battery up to 4hrs, but no longer than that
• This may require you to leave the battery in charge even when the charger light is green. Doing so
ensures that each cell is charged to its full capacity
• The full voltage of the battery pack should be slightly under 42V.
Do not drop the battery. Damaged batteries can cause re and may explode which can lead
to damaged property, injury or even death.
Do not puncture or crush the battery. Do not expose the battery to severe vibrations or impacts.
Failure to properly use, charge, and store your battery as instructed will void the warranty and
could cause a hazardous situation.
ENVO E50 | E35 SCOOTER MANUAL |VERSION 1.0 9
2.6. CHARGING YOUR SCOOTER
• Never store the scooter in a discharged state. After every ride, charge the battery as soon as it
has reached room temperature. This is to ensure battery health
• The charging port on E50 is located near the headtube at position 1 as shown in Figure 2C while
it is located on the right side of frame on E35 as shown in Figure 2D.
• The port is covered by a dust and water resistant cap, make sure to secure it after every charge.
• Always charge the scooter in a well ventilated, cool room. Do not leave the battery unattended for
an extended period
• Charging time is up to 4 hrs or until the charger light is green
Figure 2C
Figure 2D
ENVO E50 | E35 SCOOTER MANUAL |VERSION 1.0 10
The battery must not be left unattended when charging. Always charge the battery in front
of your eyes.
Never place the charger or the battery near ammable materials. Place the battery and
charger on a reproof surface before charging.
Please make sure you are gentle anytime you are inserting or removing the port’s charging
cable. Failure to do so can result in damaged pins and poor connections.
2.7. TRANSPORT
• Products containing Lithium-ion batteries are subject to many regulations and are often
considered dangerous or hazardous materials by carriers. Be sure to check for relevant laws and
ask the carrier for approval prior to shipping a Lithium-ion battery or transporting it by air
2.8. DISPOSAL
• Be a friend to the environment. Recycle your old products at a local battery recycle centre
• Batteries should never be thrown in the garbage
• Contact ENVO for more information about how to recycle your batteries/products
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