Enforcement Technology Group CONCEALED COMMUNICATOR User manual

™

Operating Manual

Version #: 120112

TheClientpurchasesandusestheConcealedCommunicator™athis/herownrisk.ClientMUST carefullyread

instructions/operating,safetymaterials,andallotherConcealedCommunicator™literaturebeforeusingtheequipment,and

followtheseinstructions,proceduresandrules.Whenindoubt,ClientmustcontactEnforcementTechnologyGroup,Inc.(ETGI)or

certifiedservicecentersauthorizedbyETGItoperformwarranty workonthesystem.TheConcealedCommunicator™isintended

forusebyindividualsproperlytrainedbyapprovedinstructorstodeterminewherethedevicefitsintohis/herdepartment’srules,

regulations,policiesandprocedures.

ETGImakesNO representationsconcerningthelegalityoftheConcealedCommunicator™suchasthemaking,transmission,or

recordingaudiosignalsofotherswithouttheirknowledgeand/or consent.Weencourageyoutocheckandcomplywithall

applicablelocal,state,andfederallawsandregulationsbefore engaginginanyformofsurveillance.

UndernocircumstanceswillETGIberesponsibleforANY damagesresultingfromnegligenthandling,misuseorillegaluseofthe

ConcealedCommunicator™.Suchactswillvoidthewarranty.ETGIbearsnoresponsibility,regardlessofnature,forincidental,

indirectorconsequentialdamageswithrespecttoeconomiclossorinjurytoapersonorpropertywhetherasabreachofexpress or

impliedwarranty,negligentorimproperuse,intentionalmisuse, accidentaluse,orunauthorizedmodifications.ETGIisnot

responsiblefortheuseorinabilitytousetheConcealedCommunicator™.

TABLEOFCONTENTS:

14MANUFACTURERCONTACTINFORMATION

13WARRANTYINFORMATION

‐AdditionalConcealedCommunicator

OperatingConsiderations&Notes

‐TestingtheBECP&Concealed

CommunicatorPriortoFieldUse

‐ConcealedCommunicatorChecklist

‐BluetoothEnabledCellPhone(BECP)

Checklist

11‐12OPERATINGCONSIDERATIONS&TROUBLESHOOTING:

10POSTOPERATIONS

"EARPIECEMAGNET"EXTRACTIONPROCEDURES&

WARNINGS

"EARPIECEMAGNET"INSERTIONPROCEDURES&

WARNINGS

‐ConcealingtheBluetoothEnabledCell

Phone(BECP)andtheConcealed

CommunicatorBaseUnit

‐Connecting,Concealing,and

PositioningtheToneGeneratorButton

‐Connecting,Concealing,and

PositioningtheNeckLoopTransmitter

‐Connecting,Concealing,and

PositioningtheLowProfileMicrophone

7‐8PRE‐OPERATIONSSET‐UP&COMPONENTCONCEALMENT:

‐ChangingtheBECP"SoundProfile"

‐ChangingtheBECP"IncomingCall"

Setting

6‐7

CHANGINGTHE"INCOMINGCALL"&"SOUNDPROFILE"

SETTINGSOFBLUETOOTHENABLEDCELLPHONE(BECP)

PAIREDTOTHECONCEALEDCOMMUNICATOR:

‐GeneralBluetoothEnabledCell

Phone(BECP)ActivationSetting

PAIRINGABLUETOOTHENABLEDCELLPHONE(BECP)TO

THECONCEALEDCOMMUNICATORBASEUNIT:

CONCEALEDCOMMUNICATORBASEUNITPOWER

INFORMATION&BATTERYCHARGINGPROCEDURES

1‐3INTRODUCTION/OVERVIEW

Page#(s)Sub‐TopicMainTopic

INTRODUCTION/OVERVIEW:

TheConcealedCommunicator™isanewtoolthatprovideslawenforcementstaffwiththeabilityto:

• Secretly"coach"(talkto)aremotelylocatedoperator(officer orundercoveragent).

• Covertlymonitor(listento)communicationsbetweenaremotelylocatedoperatorandanindividual.

• Covertlygatheraudiodatafromatargetarea.

Theabilitytosecretlymonitor,coach,and/orgatheraudiodata canbeusedinavarietyofapplications

including,butNOT limitedto:

•Hostage/CrisisNegotiations: Duringface‐to‐facenegotiations,CNTstaffcanmonitorthecommunications

betweenaremotelylocatedfieldNegotiatorandsubject.CNTstaffcanalso“coach” thefieldnegotiatorto

assistinthenegotiationsprocesswithoutalertingthesubject.

•Investigations/Interviewing: Detectivestaffcanmonitorthecommunicationsbetweenaremotelylocated

officerconductinganinterviewwithasubject.Detectivestaffcanalso“coach” theinterviewingofficerto

assistintheinvestigationsprocesswithoutalertingthesubject.

•DrugEnforcement: DrugenforcementstaffcanplacetheConcealedCommunicator™pairedtoaBluetooth®

EnabledCellPhone(BECP)remotelygathercovertaudiodatafromatargetorotherareaof“interest.”

TheConcealedCommunicator™isdeliveredwiththefollowingcomponents:

•(1)ConcealedCommunicator™BaseUnit

•(1)LowProfileMicrophone

•(1)NeckLoopTransmitter

•(2)LargeEarpieceMagnetSet

•(1)SmallEarpieceMagnetSet

•(1)ToneGeneratorButton

•(1)ACPowerCharger(tochargeConcealedCommunicator™BaseUnit'sbattery)

TheConcealedCommunicator™isaBluetooth®Enableddevicethatisdesignedtobewirelesspairedor

connectedtoaBluetooth®EnabledCellPhone(BECP)withcellularnetworkservice.

TheBECPpairedtotheConcealedCommunicator™essentiallyservesasa"full‐duplexwirelessaudio

transceiver"(adevicecapableofsimultaneouslysendingandreceivingaudiosignalswirelessly).Theaudio

signalsaretransmitted(sent/received)overthecellphonenetworkthattheBECPpairedtotheConcealed

Communicator™BaseUnitisconnectedto.Duringoperations,theaudiosignals thataretransmittedinclude:

• Audiodatapickedupby"LowProfileMicrophone"connectedtoConcealedCommunicator™BaseUnit.

• Audiodatapickedupbythemicrophoneofthecellorlandlinephoneusedbythe"Coach"tocommunicate

(talkto)theFieldOperator.

• Audiotonesgeneratedwhen"ToneGeneratorButton"connectedtotheConcealedCommunicator™Base

UnitispressedbytheFieldOperator.

TohelpkeeptheoperationsoftheConcealedCommunicator™covert,the"incomingcall"settingoftheBECP

usedshouldbechangedto"auto‐answer"andthe"soundprofile"settingchangedto"silent"and/or

"vibrate." 1

INTRODUCTION/OVERVIEW(CONTINUED):

Theinformation/diagrambelowhasbeenprovidedtohelpgainabetterunderstandingastohowthe

ConcealedCommunicator™isset‐upandhowaudiosignalsarepassedthroughSystem.

FieldOperator

Bluetooth®

EnabledCell

Phone(BECP)

Low‐Profile

Microphone

LargeEarpiece

MagnetSet

Concealed

Communicator™

BaseUnit

Neck‐Loop

Transmitter

Concealed

Communicator™&

BECPBluetooth®

Wireless

Connection

Tone

Generator

Button

AudioSignalPicked

UpbyMicrophone

of"Coach"Cellor

LandlinePhone

"Coach"Cell

orLandline

Phone

AudioSignal

PickedUpby

Low‐Profile

Microphone

1.ConcealedCommunicator™BaseUnitispoweredon.

2.Bluetooth®EnabledCellPhone(BECP)ispairedtoConcealedCommunicator™BaseUnit.

3.BECP"incomingcall"settingissetto"auto‐answer."

4.BECP"soundprofile"settingissetto"silent"and/or"vibrate."

5.BECPspeakerlevelsettoitshighestlevel.

6."LowProfileMicrophone,""Neck‐LoopTransmitter,"and"ToneGeneratorButton"(optional)are

connectedtoConcealedCommunicator™BaseUnit.

7.FieldOperatorconceals"Low‐ProfileMicrophone,""Neck‐LoopTransmitter,"ConcealedCommunicator™

BaseUnitand"ToneGeneratorButton"(optional)ontheirpersons.

8.FieldOperatorinserts"EarpieceMagnets"intoeachoftheirearcanals.

9.FieldOperatorapproachessubjectortargetareainfield.

PRE‐OPERATIONSSET‐UP:

SmallEarpiece

MagnetSet

INTRODUCTION/OVERVIEW(CONTINUED):

1. "Coach"utilizesacellphoneorlandlinetoplaceanoutgoingcalltoBECPpairedtotheConcealed

Communicator™thatisworn/concealedbyFieldOperator.

7. TheFieldOperator'seardrumsconvertthevibrationsofthe"EarpieceMagnets"intoaudiblesound.

2. DuetotheadjustmentsoftheBECP's "incomingcall"and"soundprofile"adjustments,thecallplacedby

the"Coach"totheFieldOperatorisautomaticallyanswered bytheBECPpairedtotheConcealed

Communicator™BaseUnitwithoutproducingaringtone.

3. Audiosignals(i.e.communicationsbetweentheFieldOperatorandsubjectorsoundsfromwithinthe

targetarea)arepickedupby"LowProfileMicrophone"connectedtotheConcealedCommunicator™Base

Unit.

5. Audiosignals(i.e.voiceof"Coach")pickedupbythemicrophoneofthecellphoneorlandlineusedto

placethecalltotheFieldOperatorarepassedthroughthe"NeckLoopTransmitter."

6. Throughmagneticinduction,audiosignalspassedthroughthe"NeckLoopTransmitter"causethe"Earpiece

Magnets"locatedinearcanalstovibrate.

4. Theaudiosignalspickedupbythe"LowProfileMicrophone"arewirelesslytransmittedbacktothespeaker

ofthecellphoneorlandlineusedbythe"Coach"toplacetheoutgoingcall.

NOTE: "ToneGeneratorButton"connectedtotheConcealedCommunicator™BaseUnitwillproduceatone

thataudibletotheFieldOperatorand"Coach"eachtimethebuttonispressed.Thisallowsthe

FieldOperatortonon‐verballycommunicatewiththe"Coach."

CONCEALEDCOMMUNICATOR™BASEUNITPOWERINFORMATION&

BATTERYCHARGINGPROCEDURES:

IMPORTANTNOTE: BATTERYCHARGING/MAINTENANCE

TheConcealedCommunicator'sBatteryMUST befullychargedPRIOR toinitialoperations.

TheConcealedCommunicator™BaseUnitispoweredbyaninternallithium‐polymerrechargeablebattery.

TheConcealedCommunicatorsbatteryischargedbyconnectingthe unittoastandard120velectricaloutlet

byusingtheprovided“ACPOWERCHARGER.”

Whenfullychargedandundernormaluse,theConcealedCommunicator™maybeoperatedforapprox.8to

10hours.

IMPORTANTNOTE:BATTERYCHARGING/MAINTENANCE

TopreservetheabilityfortheConcealedCommunicator'sbattery toproperlyretainacharge,theunit’s

batteryshouldbefullychargedafterEACH timetheunithasbeenused.

1. Locatethe“ACPowerCharger”(provided).NOTE: Checktoensurethatthe

ConcealedCommunicator™ ispoweredoff(noLEDs areturnedon).

2. Inserttheplugendofthe“ACPowerCharger”intoastandard120velectrical

outlet.

3. Insertthepinendofthe“ACPowerCharger”intotheConcealed

Communicator’s“CHARGER”port.NOTE: Ared LEDlocatednexttothe

“CHARGER” portwillturnonsignalingthattheunit’sbatteryischarging.

4. Leavetheunitconnectedtotheexternalpowersupplyuntiltheunit’sgreen

LEDturnson.NOTE: Theilluminationofboththered andgreen LEDs signal

thattheunit’sbatteryisfullycharged.

5. Whenfullycharged,disconnectthe“ACPowerCharger”andcheckthatthe

unitpoweredturnedoff(noLEDs areturnedon)priortostorage.

BatteryChargingProcedure:

ACPowerCharger

PAIRINGABLUETOOTH®ENABLEDCELLPHONE(BECP)

TOTHECONCEALEDCOMMUNICATOR™BASEUNIT

Bluetooth®devicessuchasaBluetooth®EnabledCellPhone(BECP)andtheConcealedCommunicator™

MUST bewirelesslyconnectedor“paired” tooneanotherpriortooperations.

ToallowaBECPtobe“paired” totheConcealedCommunicator™BaseUnit,theBECP’s Bluetooth®

connectionsettingMUST firstbeactivatedorenabled.

GeneralBluetooth®EnabledCellPhone(BECP)ActivationSetting:

NOTE: Thesepairingproceduresaregeneric.ForspecificBluetooth®pairingprocedures,pleaserefertothe

BECP's instructionmanual.

1. PoweronBluetooth®EnabledCellPhone(BECP)

2. Selectthe“MENU”option

3. Selectthe“SETTINGS”option

4. Selectthe“CONNECTIVITY”option

5. Selectthe“BLUETOOTH®”option

6. Selectthe“ACTIVATEBLUETOOTH®”option

AftertheBECP’s Bluetooth®ConnectionSettinghasbeenactivated,theBECPisreadytobepairedtothe

ConcealedCommunicator'sBaseUnit.

1. Pressandholddownthe“POWER” buttonlocatedonConcealedCommunicator™BaseUnit.NOTE:

Releasethe"POWER"buttonwhentheunit'sblue "POWER"LEDbeginstoslowlyblink(repeatedlyturns

on/off)signalingthattheunithasbeenpoweredon.

2. Pressandholddownthe“BLUETOOTH®” buttonontheConcealedCommunicator™BaseUnit.NOTE:

Releasethe“BLUETOOTH®”whenboththeyellow "BLUETOOTH®"andblue "POWER"LEDs beginto

blinkrapidly.Therapidblinkingoftheyellow andblue LEDs signalthattheunit’sBluetooth®functionis

activeandisreadytobediscoveredbyaBluetooth®EnabledCellPhone(BECP).

3. WhiletheConcealedCommunicator'syellow andblue LEDs arerapidlyblinking,selectthe“SEARCH”

optionlocatedintheBECP’s “BLUETOOTH®”menu.NOTE: Whenthe“SEARCH” optionisselectedthe

BECPbeginstolookforactive/discoverableBluetooth®deviceswithinitsimmediateproximity.Tohelp

ensurethattheConcealedCommunicator™is“discovered” bytheBECP,itshouldbeplacedwithin3ft.

(1M)awayfromtheBECPwhileitisin“SEARCH” mode.

4. Selectthe“ETGI‐CC” (ConcealedCommunicator™)fromtheBECP’s Bluetooth®“SEARCH” results.

5. IftheBECPdisplaysapromptforapasscode orpasskeytopairtothe“ETGI‐CC” (Concealed

Communicator™)enter“0000.” NOTE: Theyellow "BLUETOOTH®"LEDwillremainsteadyandtheblue

"POWER"LEDwillcontinuetoblink;signalingthattheConcealed Communicator™hasbeensuccessfully

pairedorconnectedtotheBECP.

NOTE: Ifthe“ETGI‐CC” (ConcealedCommunicator)isset‐upasan“allowed” deviceontheBECPafterthe

initialBluetooth®pairingprocedurehasbeenpreformed,theunitshouldautomaticallyreconnectBECP

inthefuture. 5

CHANGINGTHEINCOMINGCALL&SOUNDPROFILESETTINGSOF

BLUETOOTH®ENABLEDCELLPHONE(BECP)PAIREDTOTHE

CONCEALEDCOMMUNICATOR™:

PriortoutilizingtheConcealedCommunicator™inthefield,itisstronglyrecommendedthat“incomingcall”

and“soundprofile” settingsoftheBluetooth®EnabledCellPhone(BECP)pairedtotheConcealed

Communicator™BaseUnitarechanged.

Theadjustmentofthe“incomingcall” settingto“auto‐answer” willallowtheBECPpairedtotheConcealed

Communicator™toautomaticallyansweranincomingcallwithouttheoperatorhavingtophysicalaccessthe

BECP.

Theadjustmenttothe“soundprofile” settingto“silent” and/or“vibrate” willallowensurethatnoaudible

soundisproducedwhentheBECPpairedtotheConcealedCommunicator™receivesanincomingcall.

NOTE: The"incomingcall"and"soundprofile"settingsoftheBluetooth®EnabledCellPhone(BECP)should

ONLY bechangedAFTER theBECPhasbeenpairedtotheConcealedCommunicator™.

ChangingtheBECP“IncomingCall” Setting:

NOTE: Thisprocedureisgeneric.Forspecificinformationonchanging "incomingcall"settings,pleasereferto

theBECP's instructionmanual.

1. Selectthe“MENU”option

2. Selectthe“SETTINGS”option

3. Selectthe“CALLS”option

4. Selectthe“GENERAL”option

5. Selectthe“CALLANSWER”option

6. Selectthe“AUTOMATIC”option

7. Setthe“TIME”optiontoeitherthe1,2,3,4,or5seconds

NOTE: ByadjustingtheincomingcallsettingstheBluetooth®EnabledCellPhone(BECP)willautomatically

answerANY incomingcall.ThetimethatittakesfortheBECPtoautomaticallyanswerthecallwillbebased

ontheselected“TIME” setting.Ifsetto1second,thecallwillbeautomaticallyansweredwithin1secondof

beingreceived.Ifsetto2seconds,thecallwillbeautomaticallyansweredwithin2secondsofbeingreceived…

IMPORTANTNOTE:NOTALLCELLPHONESSUPPORT"AUTO‐ANSWER"FUNCTION

Notallcellphonesallowfortheusertoadjusttheincomingcallsettingto“auto‐answer.” Onepopularcell

phonemodelthatdoesNOT currentlysupportthe“auto‐answer” functionistheiPhone®runningiOS 6.0.1

orapreviousiOS version.Softwareapplicationsareavailablefordownloadtoaddthe“auto‐answer”

functiontoaniPhone®.However,thisappiscurrentlyONLY downloadableviaCydia (analternativetothe

Apple"AppStore"foriPhone®userswhohaveelectedto“jailbreak” theiriOS device).Additional

informationregarding“jailbreaking” and“auto‐answer” downloadsforiOS devicesareavailable

online.InorderforaniPhone®toautomaticallyanswerincomingcallsviatheConcealedCommunicator™

BaseUnitpairedtothedevice,thedevice's"IncomingCall"settingmustbechangefrom"Default"to

"Headset."Tochangethe"IncomingCall"settingsSettings/General/Accessibility/IncomingCallsand

switch"IncomingCall"settingfrom"Default"to"Headset." 6

ChangingtheBECPSoundProfile:

NOTE: Thisprocedureisgeneric.Forspecificinformationonchanging the“soundprofile” settings,pleaserefer

totheBECP's instructionmanual.

1. Selectthe“MENU”option

2. Selectthe“SETTINGS”option

3. Selectthe“SOUNDPROFILE”option

4. settheSoundProfiletothe“Silent”or“Vibrate” option.

NOTE: ByadjustingthesoundprofilesettingoftheBluetooth®EnabledCellPhone(BECP)to“Silent” theBECP

willNOT produceanaudibleringtonewhenanincomingcallisreceived.

CHANGINGTHEINCOMINGCALL&SOUNDPROFILESETTINGSOF

BLUETOOTH®ENABLEDCELLPHONE(BECP)PAIREDTOTHE

CONCEALEDCOMMUNICATOR™(CONTINUED):

PRE‐OPERATIONSSET‐UP&COMPONENTCONCEALMENT:

BelowisalistofthecomponentsprovidedwiththeConcealedCommunicator™andtheirrespectivefunctions:

LowProfile

Microphone

NeckLoop

Transmitter

LargeEarpiece

MagnetSet

SmallEarpiece

MagnetSet

ToneGenerator

Button

ConnectstoConcealed

Communicator™Base

Unit's"MIC"port.

Allows"Coach"to

remotelymonitor

(listento)sounds/audio

withinproximityofthe

FieldOperator.

ConnectstoConcealed

Communicator™Base

Unit's"LOOP"port.

WhenAudiosignals

(theCoach'svoice)are

passedthroughthe

componentamagnetic

fieldiscreatedthat

causetheEarpiece

Magnetstovibrate.

Tobeinsertedinto

FieldOperator'sear

canals.

EarpieceMagnets

vibratewhenexposed

tothemagneticfield

producedwhenaudio

signals(theCoach's

voice)arepassed

throughthe"Neck

LoopTransmitter."

TheFieldOperator's

eardrumsconvertthe

EarpieceMagnet's

vibrationsintoaudible

sound.

ConnectstoConcealed

Communicator™Base

Unit's"BUTTON"port.

Whenbuttonispressed

theFieldOperatora

tonethatisaudibleto

FieldOperatorand

"Coach"isgenerated.

ThisallowsfortheField

Operatortonon‐

verballycommunicate

withthe"Coach."

Tobeinsertedinto

FieldOperator'sear

canals.

EarpieceMagnets

vibratewhenexposed

tothemagneticfield

producedwhenaudio

signals(theCoach's

voice)arepassed

throughthe"Neck

LoopTransmitter."

TheFieldOperator's

eardrumsconvertthe

EarpieceMagnet's

vibrationsintoaudible

sound. 7

PRE‐OPERATIONSSET‐UP&COMPONENTCONCEALMENT

(CONTINUED):

Connecting,Concealing,andPositioningtheLowProfileMicrophone:

1. Locatethe“LowProfileMicrophone”(provided).

2. Attachthe“LowProfileMicrophone”totheFieldOperator’sshirtcollar/lapelorotherareanearthemouth

oftheFieldOperatorbyusingtheprovidedclip.NOTE: The"LowProfileMicrophone"shouldbeattachedin

aconcealedmannertohelppreventitfrombeingidentifiedbyasubject.

3.Concealthe“LowProfileMicrophone”cablebyrunningitundertheshirtoftheFieldOperator.

4.Insertthepinendofthe“LowProfileMicrophone”intothe“MIC”portlocatedonthesideofthe

ConcealedCommunicator™BaseUnit.

Connecting,Concealing,andPositioningtheNeckLoopTransmitter:

1. Locatethe“NeckLoopTransmitter”(provided).

2. Placethe“NeckLoopTransmitter” aroundtheneckoftheFieldOperator.NOTE: The"NeckLoop

Transmitter"shouldbeattachedinaconcealedmannertohelppreventitfrombeingidentifiedbyasubject.

3. Concealthe“NeckLoopTransmitter”cablebyrunningitundertheshirtoftheoperator.

4.Insertthepinendofthe“NeckLoopTransmitter”intothe“LOOP”portlocatedonthesideofthe

ConcealedCommunicator™BaseUnit.

Connecting,Concealing,andPositioningtheToneGeneratorButton:

1.Locatethe"ToneGeneratorButton"(optional).

2.Concealthe"ToneGeneratorButton"cableandplacethebuttoninanareathatisreadilyaccessiblebythe

FieldOperatorsuchasintheirpocket.

3.Insertthepinendofthe"ToneGeneratorButton"intothe"BUTTON"portlocatedonthesideofthe

ConcealedCommunicator™BaseUnit.

ConcealingtheBluetooth®EnabledCellPhone(BECP)andtheConcealedCommunicator™BaseUnit:

1.Afterthe"LowProfileMicrophone,""NeckLoopTransmitter,"and"ToneGeneratorButton"(optional)

havebeenconnectedandconcealed;concealtheConcealedCommunicator™BaseUnitandBECPthatthe

deviceispairedtointheFieldOperator'spocket.

"EarpieceMagnet"InsertionProcedures&Warnings:

1.TheFieldOperatorshouldinserteitherthe"SmallEarpieceMagnets"OR "LargeEarpieceMagnets"into

theirearcanalsinaccordancewiththe"EARPIECEMAGNETINSERTIONPROCEDURES&WARNINGS"

sectionofthismanual.

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