Consultative
: On an active call, press the Trnsfer soft key on the screen, then dial the number
you want to transfer to (your original caller is on hold during this process). You must wait for the
new party to answer before being able to complete the transfer. Pressing the Trnsfer soft key again
will complete the transfer.
NOTE:
If the party you are trying to transfer to is busy and doesn’t want to accept the transfer, you
can press the Cancel soft key to disconnect that leg of the call and you will be returned to your
conversation with the original caller.
Blind
: If you don’t want to introduce the caller whom you are transferring, you can press the
Trnsfer soft key, then the Blind soft key and enter the number you want to transfer to and then
press the Send soft key.
Make a call to the rst party. Once the party has answered, press the Confrnc soft key and dial the
second number (the other caller is on hold during this step) and press Dial. Once the second party
answers, press the Confrnc soft key again to join all three parties together.
With the handset in the cradle, use the small “+” button at the bottom center of your phone.
While on a call, use the small “+” and “–” buttons at the bottom center of your phone.
tRansfeR a call?
Make a 3-Way confeRence call?
incRease My RinGeR VoluMe?
adjust My listeninG VoluMe?
Make a call?
From Your ENA SmartVoice IP Phone
Option 1:
With the handset still on hook/in cradle, simply dial the number, then pick up the
handset, or press the Dial soft key, which will activate the speaker phone.
NOTE:
If you make a mistake while entering the digits, use the “<<” soft key to delete the incorrect
digits before you press the Dial soft key.
Option 2: Pick up your handset or press the
Speaker
button on the phone to activate the
speaker phone. Dial the number and press the
Send
soft key. If you do not press
Send
, the phone
will automatically dial the number you’ve inputted in three seconds.
Helpful Hints:
•
If you need extra time to reference the number you’re calling, option 1 above will allow you
all the time you need to enter the number in full.
•
You don’t need to dial 9 for an outside line and you don’t need to dial 1 for Long Distance.
From Your Call Lists
Use the arrows on the silver disk to access your call lists.
Down arrow = Missed calls
Left arrow = Received calls
Right arrow = Placed calls
Once in a list, use the up and down arrows to highlight the number you want to call and press
the Dial soft key.
Press the Messages button and enter your Voicemail PIN.
Buttons:
Refers to the physical hard buttons on the phone. ese are labeled with the name of the
function they perform. ey always perform the same function.
Soft Keys:
Refers to the keys that appear on the LCD screen of your IP phone. ese are called
“soft” because the function they perform changes depending on the state of the phone. You will
notice dierent options appearing on the soft keys when the handset is in the cradle versus on
a call, as well as when you are using soft keys to perform certain tasks. e LCD screen is not
a touch screen; you will need to push the small oval buttons on the silver panel below the soft keys.
buttons VeRsus soft keys:
How
Do I ...
?
check My VoiceMail?
