EMachines Notebooks User manual

User’s Guide

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translated into other languages without prior written consent from

eMachines, Inc. and Aesbus Knowledge Solutions.

eMachines, Inc. and Aesbus Knowledge Solutions shall not be liable for

technical or editorial errors or omissions contained herein; nor for

incidental or consequential damage resulting from the furnishing,

performance, or use of this material.

The information in this user’s guide is subject to change without notice.

The eMachines, Inc. stylized “e” and figure logo are trademarks of

eMachines, Inc. in the United States and/or other countries.

Windows XP is the trademark of Microsoft Corporation.

All other product and brand names are trademarks of their respective

owners.

5000 series notebook user’s guide

Part number: AACR53700001K4

AACR53700001K4.book Page 2 Friday, September 5, 2003 1:52 PM

thank you for purchasing our notebook!

You’ve made an excellent decision choosing eMachines. We’re sure that you’ll

be pleased with the outstanding quality, reliability, and performance of your

new notebook. Each and every eMachines notebook uses the latest technology

and passes through the most stringent quality control tests to ensure that you are

provided with the best product possible.

Please read this manual carefully to familiarize yourself with our range of services

and support. We’ve highlighted some basic care and safety information to help

you keep your notebook in good operating condition.

eMachines stands behind our value proposition to our customers — to provide

best-of-class service and support in addition to high-quality, brand-name

components at affordable prices. If you ever have a problem, our

knowledgeable, dedicated customer service department will provide you with

fast, considerate service.

We sincerely hope that you will receive the utmost satisfaction and enjoyment

from your new eMachines notebook for years to come.

Thanks again, from all of us at eMachines.

first things first

AACR53700001K4.book Page 3 Friday, September 5, 2003 1:52 PM

getting started

eMachines Customer Care

eMachines is committed to delivering a great computer

experience — not only with an exciting line of affordable

performance products, but with friendly and knowledgeable

people who stand behind them.

We work hard to make your eMachines experience easy. And

that means giving you great choices, making products simple

to set up and operate right out of the box, and being there to support you

whenever you need us.

Your new eMachines notebook is protected by a warranty that’s effective from

the date of purchase. Details about your warranty are included in the box your

notebook was shipped in. Our warranty includes:

❂guarantee on parts and labor

❂technical support through our website, email, and telephone

If you have a question about your notebook, just ask us!

before you contact us

Please have the following information ready before you contact us:

❂product model name and number, and serial number

You can find this information on the Customer Care label located on the

bottom of your notebook.

❂exact text of any applicable error messages

Please copy down the exact text of your error messages. This will help us

diagnose and solve your problem.

❂operating system type and version

To find this information, click Start, right-click My Computer,and then select

Properties.

AACR53700001K4.book Page 4 Friday, September 5, 2003 1:52 PM

first things first

how to contact us

When you need help or information, or want to get in touch with us, first try our

website. If you don’t find what you need on the Web, just give us a call!

on the Web

To begin with, you may want to go to our home page at

http://www.emachines.com

On our home page, you can learn about eMachines as a company, learn

about the other products that we make, and navigate to our primary Customer

Care support page.

To go directly to our service and support Web page, go to one of the following

addresses:

Our customer service websites include the following help options:

❂frequently asked questions

Sometimes what seems like a big problem can be resolved quickly and

easily with a few helpful tips. Look up the topic that most likely applies to

your concern, and get answers to the most Frequently Asked Questions that

relate to that subject. Solving your issue could very well be just a click away

❂email

Ask your question via e-mail! You can email your question to us by clicking

Be sure to include the model number of your eMachines notebook. The

more specific you can be with the details of your concern and the

information you supply, the better we can assist you!

In North America:

http://www.emachines.com/support/tech_support.html

In the United Kingdom:

http://www.pcservicecall.co.uk

AACR53700001K4.book Page 5 Friday, September 5, 2003 1:52 PM

getting started

by telephone

Our call center team is highly trained and ready to help answer your questions,

troubleshoot any problems, or direct you to other service options if necessary.

Our goal is to solve your problem on the first call, so you can get back to

enjoying your eMachines notebook.

To speak with a support representative, call the phone number for your country:

Please note that calls are charged at national call rates.

United States: 1-801-401-1419 6 a.m. to 10 p.m (PST),

seven days a week

Canada: 1-604-637-1419 6 a.m. to 10 p.m (PST),

seven days a week

United Kingdom 0870-901-3000 24 hours a day,

seven days a week

AACR53700001K4.book Page 6 Friday, September 5, 2003 1:52 PM

first things first

help tools

We’ve developed this book and its companion poster to help you learn about

your notebook and how to use it, but other tools are also available.

The provided quick setup poster includes all of the steps you

need to get started.

This user’s guide provides detailed information about your

notebook and basic instructions for its use and care.

Online help is included in the software preloaded on your

notebook.

You can find the latest information about your notebook

and get help on the following websites:

eMachines home page:

http://www.emachines.com

North America support page:

http://www.emachines.com/support/tech_support.html

United Kingdom support page:

http://www.pcservicecall.co.uk

In North America, our telephone help desk is staffed from

6 a.m. to 10 p.m. (PST), seven days a week. In the United

States, call us at 1-801-401-1419. In Canada, call us at

1-604-637-1419. (Depending on your location, your call may

be subject to long distance charges.)

In the United Kingdom, our telephone help desk is staffed 24

hours a day, 365 days a year. Call us at 0870-901-3000.

(Calls are charged at national call rates.)

AACR53700001K4.book Page 7 Friday, September 5, 2003 1:52 PM

getting started

basic care and safety

Your notebook is designed and tested to meet the latest standards for

information technology equipment safety.

To ensure safe use of your notebook:

❂Read and follow all safety instructions marked on the notebook and in this

guide before you use your notebook.

Retain this information for future use.

❂Always set your notebook on a stable work surface.

❂Do not use your notebook near water or heat sources.

❂Avoid exposing your notebook to extreme temperature changes.

❂When using AC power:

— Use only the AC adapter and power cord that comes with your

notebook.

— Verify the voltage of the power source and use only the type indicated

on the rating label.

The AC adapter can accept a line voltage ranging from 100 V to 240 V

and is compatible with most international power sources. If you are

unsure whether your power source is compatible, please contact your

local dealer.

— Do not allow anything to rest on the power cord.

— Do not locate the cord where people will walk on or trip over the cord.

— Do not use the power cord if it is damaged or frayed.

— Disconnect your notebook from AC power during long periods of

inactivity to avoid damage from power spikes.

AACR53700001K4.book Page 8 Friday, September 5, 2003 1:52 PM

first things first

❂Do not obstruct the air vents on the notebook or use it on a bed, sofa, rug, or

other similar surface.

The air vents are necessary for proper airflow and cooling of your notebook.

If these air vents are blocked, your notebook may overheat.

❂Do not work for long periods with the notebook resting on your lap.

The air vents may become blocked, causing the temperature of the

notebook to increase to a point where it may be harmful to your skin.

❂Keep your computer a safe distance away from sources of magnetic fields,

such as cellular phones and external speakers.

Magnetic fields can disrupt the information on hard drives.

❂Use only a soft cloth, moistened with water, to clean your notebook.

Do not use household chemicals to clean your notebook; they may

damage it.

❂Use only recommended upgrade or replacement parts and accessories.

❂Other than the indicated user-replaceable components, your notebook

should be serviced by an authorized technician.

❂When using your modem:

— Use only Number 26 AWG or larger telecommunication line cord.

— During an electrical storm, disconnect modem/telephone cables and

do not use your modem. There is a remote risk of electric shock from

lightning.

— Never install modem/telephone jacks in wet locations unless the jacks

are specifically designed for wet locations.

— Never touch uninsulated modem/telephone wires or terminals unless

the modem/telephone line has been disconnected at the network

interface.

AACR53700001K4.book Page 9 Friday, September 5, 2003 1:52 PM

getting started

❂This notebook contains an internal, lithium battery-powered, real-time clock.

Only an authorized service technician should replace this internal battery.

There is a risk of explosion and injury if the battery is incorrectly replaced or

handled.

Do not disassemble, crush or puncture the battery, short its external

contacts, immerse it in water, or dispose of it in fire.

❂If any of the following situations occur, contact an authorized technician:

— The power cord or plug is frayed or damaged.

— Liquid has been spilled on the notebook.

— The notebook has been exposed to excessive moisture.

— The notebook has been exposed to excessive hot or cold temperatures.

— The equipment has been dropped or is damaged.

❂Do the following to work comfortably and protect yourself from

repetitive-stress injury:

— Sit in a comfortable position, with your shoulders relaxed and each arm

at a right angle to the keyboard and touchpad.

— Position each hand so that your wrist is straight and your hand is in a

straight line with your forearm.

— Change hand and body positions frequently to avoid fatigue.

— If you experience discomfort in your hands, wrists, arms, shoulders, or

back, you need to take more rest breaks and correct your posture and

positioning.

— If this discomfort continues, consult your doctor.

AACR53700001K4.book Page 10 Friday, September 5, 2003 1:52 PM

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