Elo TouchSystems ET5503L User manual

User Manual –IDS ET5503L

UM600482 Rev. A, page 1 of 37

USER MANUAL

Elo Touch Solutions

IDS ET5503L Display

User Manual –IDS ET5503L

UM600482 Rev. A, page 2 of 37

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or

by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.

Disclaimer

The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or warranties

with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to

revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.

Trademark Acknowledgments

Elo, Elo (logo), Elo Touch,Elo TouchSolutions, and EloView are trademarks of Elo and its Affiliates.

User Manual –IDS ET5503L

UM600482 Rev. A, page 3 of 37

Table of Contents

Section 1: Introduction ............................................................................................................................................................................................................................... 4

Section 2: Unpacking ................................................................................................................................................................................................................................. 5

Section 3: IDS Display Installation............................................................................................................................................................................................................. 7

Section 4: Mounting Information .............................................................................................................................................................................................................. 10

Section 5: Operation ................................................................................................................................................................................................................................ 17

Section 6: Maintenance Information ........................................................................................................................................................................................................ 27

Section 7: Technical Support................................................................................................................................................................................................................... 28

Section 8: Regulatory Information............................................................................................................................................................................................................ 29

Section 9: Warranty Information............................................................................................................................................................................................................... 34

Section 10: Appendix A............................................................................................................................................................................................................................ 35

User Manual –IDS ET5503L

UM600482 Rev. B, page 4 of 37

Section 1: Introduction

Product Description

Your new Interactive Digital Signage (IDS) Display combines Elo Touch Solutions reliable performance with the

latest developments in touchscreen technology and display design. This combination of features creates a natural

flow of information between a user and the IDS Display.

This IDS Display incorporates 8-bit+FRC active matrix thin-film-transistor, and digital signage LCD panel to provide

superior display performance. Its output FHD resolution (1920 x1080) is suitable for displaying graphics and

images. Other features that enhance this LCD monitor’s performance are Plug & Play compatibility, built-in

speakers and headphone output capability, Touch On-Screen Display (OSD) controls, and a family of IDS

computer modules.

Elo Computer modules can be installed to the back of the IDS Display to convert it into an IDS All-in-One

touchcomputer.

Precautions

Follow all warnings, precautions and maintenance as recommended in this user manual to maximize the life of your

unit and prevent risks to user safety.

For your health and safety, it is strongly recommended that at least two people handle, lift, and/or move these IDS

Displays.

This manual contains information that is important for the proper setup and maintenance of the IDS monitor. Before

setting up and powering on your new IDS Display, read through this manual, especially the Installation, Mounting,

and Operation chapters.

CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According to

the Instructions.

User Manual –IDS ET5503L

UM600482 Rev. B, page 5 of 37

Section 2: Unpacking

Unpacking the Interactive Digital Signage (IDS) Display

To unpack the IDS, follow these steps:

1. The carton should be oriented in the manner according to its labeling. The hinged plastic locks

should be at the ‘bottom’.

2. Unlock and remove all 4 hinged plastic locks.

User Manual –IDS ET5503L

UM600482 Rev. B, page 6 of 37

3. Once the locks are removed, lift the cartons top lid off the bottom frame.

4. With the top lid removed, you now have access to the IDS Display and the included accessories.

Verify that the box contains:

•IDS ET5503L IDS Display:

•HDMI 2.0 cable

•USB-C cable (Type A plug to Type C plug)

•power cable, IEC 60320-C13 to NA plug

•power cable, IEC 60320-C13 to EU/KR plug

•power cable, IEC 60320-C13 to UK plug

•Serial 3.5mm male to Serial DB9 female cable

•Energy label according to EU Regulation 2019/2013

•Quick Install Guide

User Manual –IDS ET5503L

UM600482 Rev. B, page 7 of 37

Section 3: IDS Display Installation

Connector Panel and Interfaces

Remove the cable cover located on the back-right side of the IDS Display (when viewed in landscape

orientation) to access the connector panel.

IDS Display I/O ports

User Manual –IDS ET5503L

UM600482 Rev. B, page 8 of 37

IDS Display: Connecting to an External Computer

Source from HDMI or DisplayPort

1. Connect the included HDMI cable (or your own or DisplayPort cable) between the monitor and the video

source.

2. Connect the USB touch cable between the monitor and your host PC.

3. Select the correct power cable for your region. Connect the cable from the IDS Display POWER IN connector

to the AC power source.

4. As soon as power is detected, the monitor will turn on.

5. In order to access the power, OSD menu and Video Select button, open the door that is located on the right

side of the monitor.

Source from USB-C

1. Connect the USC-C cable (Type C plug to Type C plug) between the monitor and your host PC.

2. Select the correct power cable for your region. Connect the cable from the IDS Display POWER IN connector to the AC power source.

3. As soon as power is detected, the monitor will turn on.

4. The Power, OSD menu, and Video Select button is located on the bottom right side on the back of the monitor.

Note: USB-C port only supports USB2.0 and video input. Power delivery and USB3.0 are not available.

User Manual –IDS ET5503L

UM600482 Rev. B, page 9 of 37

IDS Display: Connecting to the Elo Computer Module (ECM)

1. Remove the cover in order to expose the computer module docking area.

2. Slide the Elo Computer Module into the bay and secure the ECM with the locking screws.

a. Note: The ECM can be plugged in while there is power to the monitor.

3. As soon as video is detected, the monitor will begin to display the content.

Visit the Elo Touch Solutions website www.elotouch.com for:

•Updates to the monitor firmware

•Detailed driver installation guides

•Touch drivers for other operating systems

TouchPro and Infrared units are HID compatible and do not require an Elo touch driver. If an Elo touch driver has previously been installed on the host

computer, remove this driver by opening Control Panel and selecting the option to remove the driver completely.

User Manual –IDS ET5503L

UM600482 Rev. B, page 10 of 37

Section 4: Mounting Information

Note: It is strongly recommended that at least two people handle, lift, or move the IDS

Display.

Note: Do not leave the IDS Display facing down for long periods of time as this will cause

permanent damage to the LCD panel.

Mounting Orientations

The following mounting orientations are supported: landscape, portrait, tabletop and tilt.

Landscape Orientation

When mounting the IDS Display in landscape orientation, ensure that the ECM docking bay is on the right side when viewed from the front.

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