Eglo SURF 20549701 User manual

SURF Ceiling Fan

Installation Manual

Use & Care Guide

Warranty Information

48“: 20549601, 20549602, 20549616, 20549617

52“: 20549801, 20549802, 20549816, 20549817

60”: 20550101, 20550102, 20550116, 20550117

48“: 20549701, 20549702, 20549716, 20549717

52“: 20549901, 20549902, 20549916, 20549917

60”: 20550201, 20550202, 20550216, 20550217

205503 (sold separately)

SURF Ceiling Fan

Smart USB Module

SURF Ceiling Fan & LED Light

SURF Ceiling Fan

Do not dispose of electrical appliances as unsorted municipal waste, use separate collection facilities. Contact your local council for

more information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous

substances can leak into the ground water and get into the food chain, damaging your health and well-being.

EGLO Lighting has a policy of continual product improvement and development, dimensions, hardware and designs may change to reflect

this policy. EGLO reserves the right to discontinue or change product specifications & designs at any time without notice and without

incurring obligations. The images including all features and specifications in this manual are for illustrative purposes only. Product details,

images & line drawings may vary depending on specific product models.

SURF Ceiling Fan

Thank you for purchasing your new EGLO ceiling fan.

To ensure a safe and successful installation, please make sure to read this manual, ensure

it is on hand for your installer to refer to, and keep in a safe place for future reference.

CONTENT

FOR YOUR SAFETY: ........................................................................................................................................................4

BEFORE INSTALLATION: ................................................................................................................................................4

PARTS LIST: ........................................................................................................................................................... 5

TOOLS REQUIRED: ................................................................................................................................................5

PARTS LIST - USB MODULE....................................................................................................................................5

SPECIFICATIONS:...................................................................................................................................................5

SELECTING A LOCATION:......................................................................................................................................6

INSTALLATION:

INSTALLING THE HANGING BRACKET:...................................................................................................................6

ASSEMBLING AND INSTALLING THE FAN:..............................................................................................................6

WIRING CONNECTIONS: .......................................................................................................................................7

OPERATING YOUR FAN:

CODE LEARNING MODE: ......................................................................................................................................8

OPERATING YOUR REMOTE CONTROL (Non-Light Models): ..................................................................................8

OPERATING YOUR REMOTE CONTROL (Light Models): .......................................................................................... 9

REVERSE FUNCTION:.............................................................................................................................................9

NIGHT MODE FUNCTION: .....................................................................................................................................9

NATURAL BREEZE FUNCTION: ...............................................................................................................................9

CLEANING AND MAINTENANCE: ..........................................................................................................................9

INSTALLING AND SETTING UP USB MODULE:

NETWORK & ROUTER SETTINGS:.........................................................................................................................10

DOWNLOAD THE MY CONTROL APP:.................................................................................................................10

CONFIGURE YOUR IN-APP HOME: ......................................................................................................................10

CONNECTING MY CONTROL DEVICES:...............................................................................................................11

OPERATING LIGHT FUNCTIONS: ..........................................................................................................................11

OPERATING FAN FUNCTIONS: .............................................................................................................................11

TROUBLESHOOTING: ..........................................................................................................................................12

WARRANTY:

WARRANTY CLAIMS ON INSTALLED PRODUCTS: ................................................................................................13

AUSTRALIAN CONSUMER LAW:..........................................................................................................................13

LIMITED REPAIR / REPLACEMENT WARRANTY:..................................................................................................... 13

IN-HOME WARRANTY: ........................................................................................................................................ 14

WARRANTY TRANSFER: ......................................................................................................................................14

WHAT IS NOT COVERED: ....................................................................................................................................15

COMMERCIAL USE: ............................................................................................................................................15

WARRANTY CONDITIONS: ..................................................................................................................................16

HOW TO MAKE A WARRANTY CLAIM:...............................................................................................................16

WARRANTY CLAIM FORM: .................................................................................................................................17

ASSEMBLY KIT:

REMOTE KIT:

• Phillips head screwdriver

• Ladder

• Wiring supply cable as required by AS/NZS 3000 wiring rules.

Note: Electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.

Blade Screws & Washers x 10 Wood Screws & Washers x 2

No-Light models:

1 x Remote control

1 x Wall Holder

1 x Receiver

Light models:

1 x Remote control

1 x Wall Holder

1 x Receiver

TOOLS REQUIRED :

SPECIFICATIONS:

PARTS LIST – USB MODULE (Sold separately)

Smart USB Module

Shade (For with light model)

Canopy

Canopy Ring

Downrod

Blade

Motor Assembly

x 2

OFF

FAN

1H 2H

F/R

30 Min

WIFI-USB

NATURAL

FAN

OFF

LIGHT

ON/OFF

F/R

LED

2H 8H

BREEZE

220-240Vac, 50Hz

INPUT

MODEL

48” No-Light

48” LED

52” No-Light

52” LED

60” No-Light

60” LED

WATTAGE - FAN WATTAGE - LIGHT

20W

WEIGHT(NW)

40W

4.23kg

4.78kg

4.35kg

4.90kg

4.80kg

5.26kg

20W

Smart

USB Module

• Carefully unpack your fan on a soft surface to avoid damage to the fan finish.

• Do not lay the motor housing on its side, as the decorative housings may become bent or damaged.

• Check that all parts are present before commencing assembly. Refer to Parts List.

• If any parts are missing, carefully check the eco friendly packaging and bags for the missing parts, and if they cannot be located, contact

EGLO for assistance before commencing assembly or installation.

SURF Ceiling Fan

FOR YOUR SAFETY:

1. Please read this manual carefully before attempting the assembly or installation of your new ceiling fan.

2. ALL electrical work should only be carried out by a suitably qualified and licenced electrical contractor. This ceiling fan MUST be installed

ONLY by a suitably qualified and licenced electrical contractor.

3. Before commencing any electrical work, ensure the power is disconnected and/or the mains switched off at the circuit box and ensure

all pole isolation of the power supply.

4. The fixing point for your ceiling fan must be of sound construction, undamaged, and capable of supporting a load of 35Kg,or 4 times

the weight of the fan plus the method of attachment, whichever is greater. Verifying the stability of the mounting structure is the sole

responsibility of the consumer and qualified installer.

5. Care needs to be taken to ensure the installation location does not allow the fan blades to come into contact with any object or surface.

There must be a minimum of 60cm clearance between the blade tip (end) and the nearest wall or object. Reduced clearances to walls or

ceiling can not only reduce the amount of air your fan can move, but also cause your fan to de-stabilise.

6. The installation should also allow for a clearance of 2.1m between the floor and the bottom of the blades. The installation should allow

for a minimum of 3.0m between ceiling fans.

7. The fan and the hanging bracket must be earthed.

8. The fan must be connected to a mains supply only. Fans connected to alternate power systems such as Solar, Wind, Battery etc, will not

be covered under the terms of this warranty.

9. This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of

experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person

responsible for their safety.

10. Do NOT allow children to play with this appliance, and supervise children around electrical devises at all times.

11. Use ONLY the EGLO controller supplied with your fan, or a suitable EGLO controller designed specifically for your fan. Use of non-EGLO

or solid-state dimmer type controllers can reduce speed and airflow, and can additionally damage your fan motor which cannot be

repaired, and which will not be covered under warranty.

12. For My Control smart compatible ceiling fan models, use only the EGLO My Control Smart USB accessory to enable control of your

ceiling fan via a smart device. Use of non-EGLO USB smart accessories can reduce functionality and additionally damage your ceiling fan

which cannot be repaired, and which will not be covered under warranty.

13. ONLY change the direction of your fan as instructed to in this manual.

14. Do NOT insert any object into the fan blades whilst in operation, as this can cause damage to the fan, and personal injury.

15. All EGLO products are warranted to be free from defects in workmanship and materials provided the products are used with a voltage

supply within the range the product is designed to operate.

16. This fan is primarily designed for indoor use only. Some models may be able to be used in suitably covered outdoor areasplease refer

to ‘Selecting A Location’ to check if this model is suitable.

17. EGLO lighting will not be liable for any advice given to the consumer from any 3rd parties including suppliers, retailers & electricians.

18. Proper performance relies on the right fan being correctly installed in the optimum location. Fans that do not perform as expected and

which are not faulty cannot be replaced or exchanged under warranty.

19. The important safeguards and instructions in this manual are not designed to cover every possible condition or circumstance. It is

understood that common sense, caution and care, are factors that cannot be built into the product, and those operating and maintaining

this product must supply these factors.

BEFORE INSTALLATION:

ASSEMBLY KIT:

REMOTE KIT:

• Phillips head screwdriver

• Ladder

• Wiring supply cable as required by AS/NZS 3000 wiring rules.

Note: Electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.

Blade Screws & Washers x 10 Wood Screws & Washers x 2

No-Light models:

1 x Remote control

1 x Wall Holder

1 x Receiver

Light models:

1 x Remote control

1 x Wall Holder

1 x Receiver

TOOLS REQUIRED :

SPECIFICATIONS:

PARTS LIST – USB MODULE (Sold separately)

Smart USB Module

Shade (For with light model)

Canopy

Canopy Ring

Downrod

Blade

Motor Assembly

x 2

OFF

FAN

1H 2H

F/R

30 Min

WIFI-USB

NATURAL

FAN

OFF

LIGHT

ON/OFF

F/R

LED

2H 8H

BREEZE

220-240Vac, 50Hz

INPUT

MODEL

48” No-Light

48” LED

52” No-Light

52” LED

60” No-Light

60” LED

WATTAGE - FAN WATTAGE - LIGHT

20W

WEIGHT(NW)

40W

4.23kg

4.78kg

4.35kg

4.90kg

4.80kg

5.26kg

20W

Smart

USB Module

SURF Ceiling Fan

PARTS LIST - FAN:

SURF Ceiling Fan

SELECTING A LOCATION:

• The ceiling fan must be installed in a location so that the blades are a minimum 60cm spacing from the tip of the

blade, to the nearest objects or walls.

• The ceiling fan must be installed in a location so that the blades are

a minimum 2.1m above the floor.

• The fixing point for your ceiling fan must be of sound construction,

undamaged, and capable of supporting a load of 35Kg, or 4 times the

weight of the fan plus the method of attachment, whichever is greater.

• If the location does not have a solid mounting point, you will need to

install a timber support between two ceiling joists. Refer to Fig. 2

• Many EGLO fans are designed for indoor use, though they can also be installed

in appropriately covered outdoor locations where the fan is fully undercover. This fan is not waterproof; when installed in outdoor

areas, the ceiling fan must be installed in a location protected from water, wind, dust, and salt. Exposure to these elements will void

the warranty. In some more tropical areas of Australia, it is additionally suggested you increase the distance from the fan to the edge

of the roof.

INSTALLATION:

INSTALLING THE HANGING BRACKET:

1. Install the hanging bracket to the ceiling joist or timber support with the long installation

Screws provided.

2. Pass the screws through the slotted holes in the hanging bracket and secure to the

ceiling. Refer Fig. 3

3. Ensure that at least 30mm of the screw is threaded into the ceiling joist or timber support.

Note: The fixing screws included are designed for use with timber ceiling joists, for all

other materials,the appropriate fixing screws will need to be purchased.

Note: Your fans hanging bracket allows for mounting on angled/sloped ceilings up to a 20-degree pitch. When mounted on

angled/sloped ceilings, the hanger bracket must be installed so that the opening is facing UP the direction of ceiling

pitch.

ASSEMBLING AND INSTALLING THE FAN:

IMPORTANT: Check that the power is disconnected and/or the mains switched off at the cir-

cuit box to ensure all pole isolation of the power supply.

1. The downrod and canopy have been pre-assembled at the factory for your convenience.

Carefully lift the fan assembly up to the hanging bracket. Refer Fig. 4

2. Seat the down rod ball assembly into the bracket, ensuring the notch in the hanger ball is positioned

on the stopper of the hanger bracket to prevent the fan from rotating when in operation.

3. Install the safety wire to the ceiling, the safety wire must be adjusted as short as possible and secured until

snug. Refer Fig. 4

4. Slide the receiver into the hanging bracket, making sure the arrow on the side is facing the ceiling.

5. Working one blade at a time, place the blade into the slot in the motor housing

centre band,install and loosely tighten 3 blade screws and washers, and when all

blades are installed tighten all screws firmly. Refer Fig. 5

6. Wire the ceiling fan in accordance to; “Wiring Connections”.

7. After completing the mains electrical connection at the terminal block, connect

the ceiling fan wiring by connecting the quick connector plugs.

8. Raise the canopy up to the hanger bracket, and carefully tuck any cables inside the canopy as you slowly raise it to the ceiling.

Fix the canopy to the hanger bracket with the canopy screws provided, and attach the canopy ring.

Note: Electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.

Image is for representation only, and does not represent the actual bracket.

Fixing point MUST

be able to support

a 35 kg load.

Fig. 2

Fig. 4

Fig. 5

Notch

Safety Wire

x 2

Fig. 3

SURF Ceiling Fan

WIRING CONNECTIONS:

WARNING:

FOR YOUR SAFETY ALL ELECTRICAL CONNECTIONS MUST ONLY

BE UNDERTAKEN BY A QUALIFIED AND LICENSED ELECTRICIAN.

WARNING: For safe use of this fan, an all-pole disconnection MUST be incorporated into the fixed wiring in accordance with

the wiring rules, as outlined in clause 7.12.2 of AS/NZS 60335-1 for meeting the minimum electrical safety of this standard.

Please note warranty will be void if the installation is without a means for an all-pole disconnection incorporated in the fixed

wiring in accordance with the wiring rules.

A single pole isolation switch must be also placed in the same room as the fan as per local wiring regulations AS/NZS 3000,

in accordance with clause 2.3.2.2.1& 4.13.1.3 of AS/NZS 3000.

Note: If there are two or more ceiling fans installed in the one location/room, an isolation switch is required for EACH celling

fan. This is required when programming any remote-control transmitter & receiver to pair together, and for fan servicing.

Note: The plug connector and wires “for light” are not included on non-light models.

(BROWN)

Neutral

Live

AC INPUT

(YELLOW/GREEN)

(Blue)

(Red)

(Brown)

(Blue)

(YELLOW/GREEN)

(GREY)

(Red)

(Pink)

AC INPUT

〨

TO MOTOR L N

FOR LIGHT

Receiver

SURF Ceiling Fan

CODE LEARNING MODE:

The remote control has been pre-paired with the fan for your convenience, however should you ever need to replace the remote control

or re-pair / re-sync if multiple fans are located within an area, follow these simple steps:

Note: Blades must be attached or fan will not continue to operate.

1. Connect wiring and switch the power supply ON, the receiver will make a beep sound.

2. Within 30 seconds of the receiver being powered on (connected) aim the transmitter towards the receiver and press “FAN OFF”

button for 10 seconds or until a beep sound is heard meaning pairing/syncing has been successful.

Note: This must be done prior to fixing canopy in place.

3. Operate and test.

4. Complete assembly of canopy.

Note: Blades must be attached or fan will not continue to operate.

Important: The pairing/syncing of each fan and remote MUST be done with all other fans disconnected from the power supply.

1. Fan #1 - Connect wiring and switch the power supply ON, the receiver will make a beep sound.

2. Within 30 seconds of the receiver being powered on (connected) aim the transmitter towards the receiver and press “FAN OFF”

button for 10 seconds or until a beep sound is heard meaning pairing/syncing has been successful.

Note: This must be done prior to fixing canopy in place.

3. Operate and test.

4. Disconnect fan #1 from the power supply, or unplug the receiver to disconnect from terminal block.

5. Repeat steps 1-3 for each subsequent fan, ensuring that each additional fan is disconnected from the power supply before moving on

to syncing the next fan.

6. Only once all fans have been paired/synced and successfully tested on separate remote control transmitters, can all fans then

be reconnected to power, and assembly of canopy completed.

Note: If the remote does not pair/sync, disconnect power from fan and leave disconnected for 60 seconds, before reconnecting and

starting steps 1-3 again. Disconnection from power supply must be for minimum of 60 seconds.

lf the transmitter and receiver are not working or working properly, check:

1. The battery is in the correct position and making good contact and replace batteries if necessary.

2. ls there any other radio frequency or remote-controlled devices nearby devices using the same frequency can interfere with each device?

3. Low voltage in the batteries can affect the operation and signal reception. The LED indicator light will flash when the batteries

are low, replace the batteries immediately

Note: If not using the fan and remote for extended periods, remove the battery from the transmitter.

OPERATING YOUR REMOTE CONTROL (NON LIGHT MODELS):

1. LED Indicator light

2. Turn the fan OFF

3. Fan speeds & ON (1= Low & Night Mode (*), 5= High)

4. Timer control for the fan

(30 Min= Fan stops after 30 minute, 8H= Fan stops after 8 Hours)

5. Battery for transmitter (included)

6. Direction of the fan (Forward/Reverse)*

Night mode* – Press “1” and hold for 3 seconds to operate.

A beep will sound to indicate night mode has been activated.

F/R* - Press ”F/R“ to operate; a single beep will be heard to indicate the fan is

engaging change of direction. The fan will slow and change direction, during

which time, the fan speed function is disabled until direction has been changed.

FAN

OFF

524

1H 2H

F/R

4H 8H

430Min

SINGLE FAN INSTALLATION:

MULTIPLE FAN INSTALLATION:

Night mode*

- Press and hold button "1" for 3 seconds to operate. A beep will sound to indicate night mode has been activated.

SURF Ceiling Fan

OPERATING YOUR REMOTE CONTROL (Light Models):

F/R* - Press ”F/R“ to operate; a single beep will be heard to indicate the fan is engaging change of direction. The fan will slow and change

direction, during which time, the fan speed function is disabled until direction has been changed.

REVERSE FUNCTION:

Your ceiling fan can operate either in ‘fan mode‘ or ‘reverse mode‘.

To switch your ceiling fan between summer and winter mode, while the fan is spinning, press and hold the F/R button for 3-5 seconds or

until a beep is heard. The fan will slowly stop, then reverse and the same speed.

SUMMER (Forward)

For a cooling effect during summer, your

ceiling fan should run in a counter clock-

wise direction, forcing the room air down

and outwards, creating a wind chill effect

that makes you feel cooler.

WINTER (Reverse)

During the winter, your fan should run in a

clockwise direction at low speed. This will gent-

ly draw the warmer air down from the ceiling,

balancing the rooms temperature, and allowing

you to lower your heating thermostat.

NIGHT MODE: NATURAL BREEZE:

CLEANING AND MAINTENANCE:

All EGLO ceiling fans need be maintained regularly to ensure performance is maintained.

Your fans natural movement can cause screws to loosen. Every 6 months, check that ALL screws are securely tightened with a

screwdriver. All EGLO ventilation products should be cleaned regularly to insure against corrosion from salt, dust and moisture,

both externally and internal (where allowed and possible).

For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. Surface smudges or an accumulation

of dirt and dust can easily be removed by using only a slightly dampened cloth.

Note: Do NOT use abrasive cleaning agents as they may damage the finish.

Your EGLO ceiling fan is fitted with ‚Night

Mode‘, an extra slow speed setting. By

pressing and holding speed button 1 for

at least 3 seconds or until a beep is heard.

Your fan will slow to create gentle air cir-

culation, ideal for overnight bedtime use.

Your EGLO ceiling fan is equipped with a ‚Na-

tural Breeze‘ function, which is a fluctuating

pattern of speeds to emulate a natural breeze.

1. Turns fan OFF

2. Colour Temperature:

Warm White

Neutral White

Cool White

3. Fan Speed & ON:

1 Lowest Speed & Night Mode (*)

2 Low Speed

3 Medium Speed

4 High Speed

5 Highest Speed

4. Increase Brightness (+)/ Decrease Brightness (-)

5. Timer:

2H - Fan turns off after 2 Hours

8H - Fan turns off after 8 Hours

6. Turns light ON & OFF

7. Forward / Reverse

8. Natural Breeze

LED

F/R

LIGHT

ON/OFF

FAN

OFF

NATURAL

WIND

BREEZE

NATURAL

NETWORK AND ROUTER SETTING:

Ensure you have a WiFi network, name and password that operates at 2.4Ghz to be compatible with my control

products. Your IOS/Android device will need to be connected to this network when pairing or controlling your

My Control device. A minimum WiFi strength of 2 bars is necessary to connect and control your device.

DOWNLOAD THE MY CONTROL APP:

1. Download the EGLO mycontrol App from App Store or Google Play or scan the

QR code.

2. Sign up to“create a new account”.

3. Follow the in-app prompts to complete the set up.

CONFIGURING YOUR ‘IN-APP’ HOME:

(Creating a home enables the user to assign, allocate, and share the devices easily)

Upon installation of the EGLO mycontrol App, tap “Me” located at the

bottom right of the screen and select “Home Management”, then “Create

your home”. Follow the prompts to complete your selections and tap “Save”.

Refer Fig 8

You can also conveniently control your compatible EGLO ceiling fan remotely, or simply using your smart

devices, with EGLO ‘my control’ Smart USB Module. Whether you are at home and simply don’t want to

get off the couch, or on the opposite side of the world, you can operate your ceiling fan

easily via your smart device.

HOW? Fig 6

Fig 7

Fig 8

Turn your SURF fan into a smart fan, with an EGLO My Control Smart

USB Module 205503 (sold separately). Refer Fig 6

Simply remove the USB socket cover on the existing receiver (located in

the canopy) and plug in the Smart USB Module. Refer Fig 7

CONNECTING MY CONTROL DEVICES:

Follow the table and steps below to pair your devices.

1. Press and hold the “8H” button on your remote control

for 2 to 3 seconds or until you hear a "beep" sound.

2. Open the App to the “Home” screen.

3. If your device have been discovered, go to step 6.

4. From the App “Home” screen, tap “+” or Add Device”. Refer Fig 9

5. Select category "Small Home Appliances" > Fan (BLE+WiFi), and tap

“Add” when your device appears, and follow the prompts. Refer Fig 10.

6. Enter your 2.4GHz Wifi network name and Password

(previously set up) and tap “Next”. Refer Fig 11.

7. Follow the prompt to complete the pairing process.

8. Once your device is successfully added, you can “re-name”

it and assign it to a room. Refer Fig 12.

Note: Re-naming the device will enable better control when linking

it with the compatible devices.

Operating Light Functions: Refer Fig 13

Lamp Switch: Turns light On / Off

Brightness: Set brightness from 10% to 100%

Temperature: Switch between Warm White (3000k)

Neutral White (4000k)

Cool White (5000k)

Countdown Off: (Light Timer) Set desired period until light turns off

Operating Fan Functions: Refer Fig 14

Fan Switch: Turns fan On / Off

Fan speed: ‘-1’ = Night Mode

‘1’ = Speed 1

‘2’ = Speed 2

‘3’ = Speed 3

‘4’ = Speed 4

‘5’ = Speed 5

Fan Direction: Switch between ‘Forward’ / ‘Reverse’ mode

Natural Breeze: Switch between ‘Normal’ / ‘Natural Breeze’ mode

Countdown Off: (Fan Timer) Set desired period until fan turns off

Fig 14

Fig 13

Fig 9 Fig 10

Fig 11

Fig 12

SURF Ceiling Fan

INSTALLING AND SETTING UP USB MODULE:

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