EemaX PRO Series User manual

INSTALLATION!INSTRUCTIONS!&!HOME!OWNERS!MANUAL!

PRO!SERIES!

IMPORTANT!SAFETY!INFORMATION!!

!"#$%&$'()**&$+%,-%.'&$+%)$/%"&+"%0,*()+#%#*#1(-&1)*%)22*&)$1#3%4)'&1%')5#(/%2-#1).(&,$'%'",.*6%)*7)/'%4#%

5,**,7#68%9$6#-%$,%1&-1.:'()$1#'%'",.*6%/,.%)((#:2(%(,%1*#)$3%&$'()**3%&$'2#1(3%-#2)&-3%6&')''#:4*#%,-%

,("#-7&'#%'#-0&1#%("&'%7)(#-%"#)(#-3%7&(",.(%5&-'(%'".((&$+%,55%all%2,7#-%(,%("#%.$&(%6&-#1(*/%)(%("#%4-#);#-%

4,<8%

SERIOUS!BODILY!INJURY!OR!DEATH!COULD!OCCUR!IF!YOU!IGNORE!THIS!WARNING.

THIS!PRODUCT!SHOULD!BE!INSTALLED!BY!A!QUALIFIED!ELECTRICIAN!OR!PLUMBER!IN!ACCORDANCE!

WITH!ALL!NATIONAL,!STATE,!PROVINCIAL!AND!LOCAL!ELECTRICAL!&!PLUMBING!CODES.!

PLEASE!READ!THESE!INSTRUCTIONS!THOROUGHLY!AND!COMPLETELY!PRIOR!TO!INSTALLATION!&!USE.!

FAILURE!TO!DO!SO!COULD!CAUSE!PROPERTY!DAMAGE,!SERIOUS!INJURY,!OR!DEATH.!!

This!manual!should!be!given!to!the!homeowner!after!installation!and!should!be!retained!for!future!reference.!

Tested and certified by the Water Quality Association against NSF/ANSI 372 for lead free

compliance.

ABOUT!YOUR!TANKLESS!WATER!HEATER!

=,$+-)(.*)(&,$'%,$%("#%2.-1")'#%,5%/,.-%>*#1(-&1%?)$;*#''%!)(#-%@#)(#-A%B,.%")0#%2.-1")'#6%("#%

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M(%)$/%(&:#3%&5%/,.%")0#%)$/%N.#'(&,$'3%2*#)'#%1,$()1(%.'%6&-#1(*/%)(O%

Eemax!Inc.!

400!Captain!Neville!Drive,!Waterbury,!CT!06705!

Toll!Free:!1-800-543-6163,!or!203-267-7890!Fax:!203-267-7975!i[email protected]!

CONTENTS!

H8 P>GQR>%STU?MVVM?SQT%

W8 U>V>=?STX%M%VQ=M?SQT%?Q%STU?MVV%

Y8 ZQ9T?STX%BQ9R%!M?>R%@>M?>R%

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D8 %%%ZMST?>TMT=>%

a8 %%%?RQ9PV>%U@QQ?STX%X9S_>%

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1-!BEFORE!INSTALLATION!

PLEASE!READ!THESE!INSTRUCTIONS!THOROUGHLY!AND!COMPLETELY!PRIOR!TO!INSTALLATION!&!USE.!

FAILURE!TO!FOLLOW!INSTRUCTIONS!COULD!CAUSE!PROPERTY!DAMAGE,!SERIOUS!PERSONAL!INJURY,!OR!

DEATH.!!

P/%&$'()**&$+%("&'%2-,6.1(3%/,.%)1;$,7*#6+#%("#%(#-:'%,5%("#%:)$.5)1(.-#-b'%7)--)$(/8%Q$1#%("#%"#)(#-%&'%

&$'()**#63%6,%$,(%-#(.-$%2-,6.1(%(,%("#%2*)1#%,5%2.-1")'#8%S5%/,.%")0#%)$/%N.#'(&,$'%-#+)-6&$+%("#%7)--)$(/%,-%

2-,6.1(%-#(.-$%2,*&1&#'3%2*#)'#%1,$()1(%>#:)<%)(%DEEC\IYC]H]Y8

S$'2#1(%)**%1,:2,$#$('8%?"#%1,$(#$('%,5%/,.-%4,<%'",.*6%&$1*.6#%,$#%,5%("#%5,**,7&$+%.$&('O%

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• [REHYWIE%

• [REHDWIE%

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• [REW`WIE%

• [REY]WIE%

SELECTING!A!LOCATION!TO!INSTALL!

?"&'%2-,6.1(%&'%6#'&+$#6%(,%4#%&$'()**#6%&$6,,-'%,$*/8%B,.%:)/%4#%)4*#%(,%&$'()**%/,.-%.$&(%&$%)$%,.(6,,-%

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'.$*&+"(3%6#4-&'3%)$6%&$'#1('8%%

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MOUNTING!YOUR!WATER!HEATER!

B,.-%()$;*#''%7)(#-%"#)(#-%'",.*6%4#%'#1.-#6%(,%("#%:,.$(&$+%'.-5)1#%7&("%I%'1-#7'%J:&$&:.:%H%&$1"%*,$+L%

.'&$+%("#%4.&*(C&$%:,.$(&$+%4-)1;#('%,$%#)1"%'&6#%,5%("#%"#)(#-8%Z);#%'.-#%(")(%("#%:,.$(&$+%'.-5)1#%&'%',*&6%)$6%

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*#5(%)$6%-&+"(%'&6#'%,5%("#%.$&(%5,-%("#%D3%HH3%)$6%HY%;!%:,6#*'8%%

Recommended!Clearances:

%%%%%%%%%%%%%%%HW%&$1"#'%)4,0#%)$6%4#*,7%("#%"#)(#-%

]%&$1"#'%&$%5-,$(%,5%)$6%(,%("#%'&6#'%,5%("#%"#)(#-

CAUTION:!Combustible!materials!should!be!kept!at!least!24!inches!away!from!your!water!heater!and!the!hot!

water!outlet!pipe.

4-!PLUMBING!INSTALLATION!

[*#)'#%5,**,7%)**%2*.:4&$+%&$'(-.1(&,$'%1)-#5.**/8%!#%-#1,::#$6%(")(%("&'%2-,6.1(%4#%&$'()**#6%4/%)%*&1#$'#6%

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Installation!Instructions!

STEP!1:!

,$$#1(%("#%@Q?%!M?>R%*&$#%(,%("#%7)(#-%"#)(#-%:)-;#6%@Q?%!M?>R%Q9?V>?%*,1)(#6%,$%("#%*#5(%'&6#%,5%("#%

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'&6#%7"#$%5)1&$+%.$&(8%!

STEP!2

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(,%("#%7)(#-%"#)(#-%)$6%2.-+#%("#%)&-%,.(%,5%("#%*&$#'%4#5,-#%)**,7&$+%("#%.$&(%(,%2,7#-%.28%

STEP!3

=)-#5.**/%&$'2#1(%)**%1,$$#1(&,$'3%.$&,$'3%)$6%("#%2-#''.-#%-#*&#5%0)*0#%J&5%&$'()**#6L%5,-%*#);'8%

!IMPORTANT!NOTES:!

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'#$',-8%_,&$+%',%7&**%)*',%0,&6%("#%7)--)$(/8%%

W8 ?"&'%>#:)<%()$;*#''%7)(#-%"#)(#-%&'%#N.&22#6%7&("%4,("%1,:2.(#-C1,$(-,**#6%)$6%#*#1(-,C:#1")$&1)*%).(,%

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Please!note:!Installations!in!the!Commonwealth!of!Massachusetts!and!State!of!Kentucky!require!a!

pressure!relief!valve.!Please!check!your!local!installation!codes!for!any!special!requirements.!!

Y8 ?"#%:)<&:.:%,2#-)(&$+%7)(#-%2-#''.-#%&'%H\E%[US8%S5%("#%7)(#-%2-#''.-#%&'%"&+"#-3%)%2-#''.-#%-#6.1&$+%

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5-!ELECTRICAL!INSTALLATION!

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IMPORTANT!NOTES:!

Z,6#*%[REEDWIE3%[REHHWIE3%)$6%[REHYWIE%-#N.&-#%H%'#(%,5%7&-#'%)$6%+-,.$6%

(see!wiring!diagram)

Z,6#*%[REHDWIE%-#N.&-#'%W%'#('%,5%7&-#'%)$6%+-,.$6%

(see!wiring!diagram)!

Z,6#*%[REWIWIE%)$6%[REW`WIE%-#N.&-#%Y%'#('%,5%7&-#'%)$6%+-,.$6%

(see!wiring!diagram)!

Z,6#*%[REY]WIE%-#N.&-#'%I%'#('%,5%7&-#'%)$6%+-,.$6%

(see!wiring!diagram)!

Please!see!required!wire!gauge!on!the!next!page!

Each!set!of!wires!must!be!connected!to!its!own!individual!double!pole!breaker!

Installation!Instructions!

STEP!1:!

?);#%#)1"%7&-#%2)&-%)$6%1,$$#1(%("#:%(,%,$#%4-#);#-%J'##%7&-&$+%6&)+-):L8%Z);#%'.-#%(")(%#)1"%4-#);#-%&'%

1,$$#1(#6%7&("%,$#%4*)1;%7&-#%)$6%,$#%-#6%7&-#

STEP!2

9'&$+%)%'.&()4*#%7&-#%+).+#%(")(%:##('%)**%)22*&1)4*#%#*#1(-&1)*%1,6#'%5,-%("#%'&c#%,5%("#%4-#);#-'%.'#63%-.$%("#%

1,--#1(%'#('%,5%7&-#%5-,:%("#%",:#b'%:)&$%4-#);#-%2)$#*%(,%("#%()$;*#''%7)(#-%"#)(#-8%%

STEP!3:!M%'#2)-)(#%+-,.$6%1,$6.1(,-%5,-%#)1"%&$1,:&$+%1&-1.&(%&'%-#N.&-#68%

STEP!4:!_Q9PV>%=@>=j%("#%#*#1(-&1)*%1,$$#1(&,$'%(,%:);#%'.-#%("#/%)-#%1,--#1(%)$6%(")(%)**%7&-#%1,$$#1(&,$'%)-#%(&+"(%

)$6%'#1.-#8%M*',%1,$5&-:%(")(%("#%1,--#1(%4-#);#-%'&c#%)$6%7&-#%+).+#%")'%4##$%.'#6%)$6%1,$5&-:%(")(%("#%.$&(%")'%4##$%

1,$$#1(#6%(,%)%+-,.$6%&$%)11,-6)$1#%7&("%)22*&1)4*#%1,6#'8%

STEP!5:!=,$5&-:%(")(%)**%("#%)&-%")'%4##$%2.-+#6%5-,:%("#%7)(#-%*&$#'%2-&,-%(,%(.-$&$+%,$%2,7#-%(,%("#%.$&(8%R#5#-%(,%

U?>[%W%&$%("#%2*.:4&$+%&$'()**)(&,$%'#1(&,$8%

CAUTION

O%>$'.-#%(")(%/,.%")0#%:)6#%("#%1,--#1(%1,$$#1(&,$'8%B,.%:.'(%5,**,7%("#%7&-#%1,$$#1(&,$%)'%'",7$%

(,%#$'.-#%2-,2#-%,2#-)(&,$%,5%("#%.$&(8%S5%/,.%:&<%.2%,$#%'#(%,5%7&-#'%7&("%)$,("#-3%("#%.$&(%7&**%$,(%,2#-)(#%

1,--#1(*/%#0#$%(",.+"%&(%(.-$'%,$%)$6%,("#-7&'#%)22#)-'%(,%5.$1(&,$%2-,2#-*/8%

?"#%7)(#-%"#)(#-%&'%$,7%&$'()**#6%)$6%-#)6/%(,%.'#A%G,**,7%("#%X#$#-)*%Q2#-)(&$+%S$'(-.1(&,$'%(,%1,:2*#(#%("#%'#(%

.28%!#%"&+"*/%-#1,::#$6%(")(%("&'%&'%6,$#%7&("%("#%",:#,7$#-%2-#'#$(8%

Electrical!Specifications!by!Model!

MODELS!

PR008240!

PR011240!

PR013240!

PR018240!

PR024240!

PR027240!

PR036240!

ELEMENTS!

VOLTAGE!

WIE%f%

MAX!kW!

D%;!%

HH%;!%

HY%;!%

HD%;!%

WI%;!%

W`%;!%

Y]%;!%

kW!PER!ELEMENT!

D%;!%

\8\%;!%

]8\%;!%

a%;!%

D%;!%

a%;!%

a%j!%

MAX!AMPERAGE!DRAW!

YY%MZ[U%

I]%MZ[U%

\I%MZ[U%

`\%MZ[U%

HEE%MZ[U%

HHW8\%MZ[U%

H\E%MZ[U%

REQUIRED!BREAKERS!

H%<%IE%MZ[%

H%<%\E%MZ[%

H%k%]E%MZ[%

W%k%IE%MZ[%

Y%<%IE%MZ[%

Y%k%IE%MZ[%

I%k%IE%MZ[%

REQUIRED!WIRE!GAUGE!

H%<%D%M!X%

H%k%]%M!X%

W%k%D%M!X%

Y%<%D%M!X%

Y%k%D%M!X%

I%k%D%M!X%

Circuit Breaker #1

L1 L1

PR018240 requires 2 sets of breakers and wires

PR024240-PR027240 require 3 sets of breakers and wires

PR036240 requires 4 sets of breakers and wires

PR008240-PR011240-

PR013240 require 1 set of

breakers and wires

Circuit Breaker #2

L2 L2

Circuit Breaker #3

L3 L3

Circuit Breaker #4

L4 L4

Black

Red

Bla

Black

Red

Bla

Black

Red

Bla

Black

Red

Bla

6-!SIZING!GUIDE

[*#)'#%.'#%("#%1")-(%4#*,7%(,%'##%",7%:)$/%+)**,$'%2#-%:&$.(#%/,.-%()$;*#''%7)(#-%"#)(#-%1)$%2-,6.1#%7&("%/,.-%

&$1,:&$+%7)(#-%(#:2#-)(.-#8%?"#%+)**,$'%2#-%:&$.(#%&'%1)*1.*)(#6%)''.:&$+%HE\FG%,.(*#(%(#:2#-)(.-#8% %

%%%%%

Incoming!

Water!

Temperature!

PR008240!

PR011240!

PR013240!

PR018240!

PR024240!

PR027240!

PR036240!

IEFG%

E8D%

H8W%

H8I%

H8a%

W8\%

W8D%

Y8D%

I\FG%

E8a%

H8Y%

H8\%

W8E%

W8`%

Y8H%

I8H%

\EFG%

H8E%

H8I%

H8]%

W8W%

Y8E%

Y8I%

I8\%

\\FG%

H8H%

H8\%

H8D%

W8\%

Y8Y%

Y8`%

I8a%

]EFG%

H8W%

H8`%

W8E%

W8`%

Y8]%

I8H%

\8\%

]\FG%

H8I%

H8a%

W8W%

Y8H%

I8H%

I8]%

]8H%

`EFG%

H8]%

W8W%

W8\%

Y8\%

I8`%

\8Y%

`8E%

`\FG%

H8D%

W8\%

Y8E%

I8H%

\8\%

]8H%

D8W%

DEFG%

W8W%

Y8E%

Y8]%

I8a%

]8]%

`8I%

a8D%

JX)**,$'%2#-%Z&$.(#L%

FLOW!RESTRICTOR!–!OPTIONAL!

S$%,-6#-%(,%#$'.-#%("#%,2(&:)*%(#:2#-)(.-#%,.(2.(%)$6%,0#-)**%2#-5,-:)$1#%,5%/,.-%()$;*#''%7)(#-%"#)(#-%/,.%:)/%

-#N.&-#%)%5*,7%-#'(-&1(,-8%?"#'#%5*,7%-#'(-&1(,-'%)-#%&$'()**#6%,$%("#%,.(*#(%1,$$#1(&,$%,5%/,.-%()$;*#''%7)(#-%"#)(#-%)$6%

*&:&(%("#%:)<&:.:%0,*.:#%1,:&$+%,.(%,5%/,.-%.$&(%(,%)%'2#1&5&#6%5*,7%-)(#%(,%2-#0#$(%("#%#<&(%(#:2#-)(.-#%5-,:%

4#1,:&$+%(,,%1,,*8%?,%*#)-$%:,-#%)4,.(%5*,7%-#'(-&1(,-'%,-%5&$6%,.(%",7%(,%2.-1")'#%,$#%5,-%/,.-%()$;*#''%7)(#-%"#)(#-%

0&'&(%.'%,$*&$#%)(%>#:)<81,:%,-%1,$()1(%.'%)(%HCDEEC\IYC]H]Y8%%

Steps!for!Choosing!a!Flow!Restrictor!

G&$6%/,.-%:,6#*%&$%("#%1")-(%,$%("#%*#5(%

=",,'#%("#%1,*.:$%7&("%("#%&$*#(%7)(#-%(#:2#-)(.-#%1*,'#'(%(,%/,.-%+#,+-)2"&1)*%*,1)(&,$%

?);#%("#%X[Z%,-%+)**,$'%2#-%:&$.(#%/,.%5&$6%)$6%:)(1"%&(%7&("%("#%1,--#'2,$6&$+%5*,7%-#'(-&1(,-%,$%("#%-&+"(%

lU#*#1(&,$%4)'#6%,$%&$*#(%(#:2#-)(.-#%)4,0#%)$6%,.(*#(%(#:2#-)(.-#%,5%HE\FG

Eemax!Part!Number!

Maximum!Flow!Rate!

Connection!Size!

SGR%HCW%

H8E%X[Z%

HhWm%=,:2-#''&,$%

H8\%X[Z%

HhWm%=,:2-#''&,$%

W8E%X[Z%

HhWm%=,:2-#''&,$%

SGR%YCI%

W8E%X[Z%

YhIm%T[?%

Y8E%X[Z%

YhIm%T[?%

I8E%X[Z%

YhIm%T[?%

\8E%X[Z%

YhIm%T[?%

Inlet!Water!Temperature!

40°F!

50°F!

60°F!

70°F!

[REEDWIE%

1.0!

1.5!

[REHHWIE%

1.0!

1.5!

2.0!

[REHYWIE%

1.0!

1.5!

2.0!

[REHDWIE%

2.0!

3.0!

[REWIWIE%

2.0!

3.0!

4.0!

[REW`WIE%

2.0!

3.0!

4.0!

5.0!

[REY]WIE%

3.0!

4.0!

5.0!

GENERAL!OPERATING!INSTRUCTIONS!

Q2#-)(&$+%/,.-%$#7%()$;*#''%7)(#-%"#)(#-%&'%0#-/%'&:&*)-%(,%.'&$+%)$/%(-)6&(&,$)*%7)(#-%"#)(&$+%'/'(#:8%

@,7#0#-3%&(%&'%0#-/%&:2,-()$(%(")(%/,.%1)-#5.**/%-#)6%)**%,5%("#%'#(C.2%2-,1#6.-#'%)$6%,2#-)(&$+%&$'(-.1(&,$'%)$6%(&2'%(,%

#$'.-#%("#%:)<&:.:%2#-5,-:)$1#%)$6%#$#-+/%')0&$+'%5-,:%/,.-%$#7%7)(#-%"#)(#-8%!#%-#1,::#$6%(")(%)**%:#:4#-'%

,5%("#%",.'#",*6%-#)6%("#'#%X#$#-)*%Q2#-)(&$+%S$'(-.1(&,$'8%

How!your!new!water!heater!works:!

B,.-%()$;*#''%7)(#-%"#)(#-%6,#'%$,(%'(,-#%",(%7)(#-%*&;#%)%1,$0#$(&,$)*%

()$;C(/2#%7)(#-%"#)(#-8%S(%1,$()&$'%0#-/%"&+"%2,7#-#6%"#)(&$+%#*#:#$('%(")(%)-#%1)2)4*#%,5%"#)(&$+%7)(#-%,$C

6#:)$68%M'%',,$%)'%/,.%(.-$%,$%)%",(%7)(#-%5).1#(3%)%',2"&'(&1)(#6%5*,7%'#$',-%-#1,+$&c#'%(")(%/,.%")0#%(.-$#6%

,$%("#%7)(#-8%?"&'%'#$',-%:#)'.-#'%5*,7%-)(#%7"&*#%)$,("#-%'#$',-%:#)'.-#'%("#%&$1,:&$+%7)(#-%(#:2#-)(.-#8%?"&'%

&$5,-:)(&,$%&'%(-)$':&((#6%1,$(&$.)**/%(,%("#%1,:2.(#-%*,+&1%1,$(-,*'%7"&1"%6#1&6#%",7%:.1"%2,7#-%(,%'#$6%(,%("#%

"#)(&$+%#*#:#$('%(,%"#)(%("#%7)(#-%(,%/,.-%6#'&-#6%(#:2#-)(.-#8%Q$1#%("#%7)(#-%5).1#(%&'%(.-$#6%,55%/,.-%7)(#-%

"#)(#-%7&**%(.-$%,55%)'%7#**8%

MAINTENANCE!

?,%#$'.-#%:)<&:.:%2#-5,-:)$1#%,5%/,.-%7)(#-%"#)(#-%)$6%(,%-#6.1#%("#%-&';%,5%)%7)(#-%*#);3%7#%-#1,::#$6%("#%

5,**,7&$+%:)&$(#$)$1#O%

B,.%'",.*6%&$'2#1(%("#%1,$$#1(&,$'%,$%("#%&$*#(%)$6%,.(*#(%,5%("#%7)(#-%"#)(#-%)(%*#)'(%,$%)$%)$$.)*%4)'&'%5,-%)$/%

'&+$'%,5%6):)+#%,-%5)&*.-#8%M$/%'&+$'%,5%6):)+#3%1-)1;'3%*#);)+#%,-%7#);$#''%'",.*6%4#%)66-#''#68%?);#%1)-#%

$,(%(,%,0#-C(&+"(#$%("#%1,$$#1(&,$'8%U#-&,.'%&$(#-$)*%6):)+#%(,%/,.-%7)(#-%"#)(#-%1)$%,11.-%&5%/,.%,0#-C%(&+"(#$%

("#%7)(#-%"#)(#-%1,$$#1(&,$'%)(%("#%.$&(8%

IMPORTANT!NOTES:!

M'%7&("%)**%#*#1(-&1)*%)22*&)$1#'3%.$6#-%$,%1&-1.:'()$1#'%'",.*6%/,.%)((#:2(%(,%&$'()**3%-#2)&-%,-%6&')''#:4*#%("&'%

7)(#-%"#)(#-%7&(",.(%5&-'(%'".((&$+%,55%)**%2,7#-%(,%("#%.$&(%6&-#1(*/%)(%("#%5.'#%,-%4-#);#-%4,<8%U>RSQ9U%PQ_SVB%

STg9RB%QR%_>M?@%=Q9V_%Q==9R%SG%BQ9%SXTQR>%?@SU%!MRTSTX8%

!"#$%)$/%:)&$(#$)$1#%&'%2#-5,-:#6%,$%("#%7)(#-%"#)(#-%,-%("#%",:#b'%2*.:4&$+%'/'(#:%(")(%:)/%&$(-,6.1#%)&-%

&$(,%("#%2*.:4&$+%2&2#'3%&(%&'%&:2,-()$(%(,%(.-$%("#%2,7#-%,55%(,%("#%7)(#-%"#)(#-%)$6%2.-+#%("#%)&-%,.(%,5%("#%

*&$#'%4#5,-#%)**,7&$+%("#%.$&(%(,%2,7#-%.28%GMSV9R>%?Q%_Q%UQ%=Q9V_%=M9U>%[>RZMT>T?%_MZMX>%?Q%?@>%@>M?STX%

>V>Z>T?%MT_%fQS_%BQ9R%!MRRMT?B8%%

S5%/,.%")0#%)%7)(#-%'.22*/%7&("%)%"&+"%*#0#*%,5%:&$#-)*&c)(&,$%J")-6%7)(#-L3%/,.%'",.*6%&$1-#)'#%("#%5-#N.#$1/%,5%/,.-%

:)&$(#$)$1#8%

TROUBLE!SHOOTING!GUIDE!

Are!you!having!problems!with!your!water!heater?!

[*#)'#%1)**%,-%#:)&*%,.-%1.'(,:#-%'#-0&1#%)$6%(#1"$&1)*%'.22,-(%(#):%5,-%)$/%"#*2%/,.%:)/%$##6%

TOLL!FREE!1-800-543-6163!

[email protected]

?"#%5,**,7&$+%()4*#%-#2-#'#$('%',:#%,5%("#%:,'(%1,::,$%(#1"$&1)*%'.22,-(%N.#'(&,$'%7#%-#1#&0#8%P#5,-#%1)**&$+%.'3%

2*#)'#%-#)6%(",-,.+"*/%(,%'##%&5%/,.-%N.#'(&,$%,-%2-,4*#:%&'%)66-#''#68

PROBLEM

POSSIBLE!CAUSE

SOLUTION

Water!heater!is!not!heating!at!all!(water!is!flowing!

but! the! unit! is! not! heating! at! all! —the! outgoing!

water! temperature! is! the! same! as! my! cold! water!

supply)!-!the!digital!display!does!NOT!light!up.!

No!power!or!incorrect!wiring.!

Make!sure!the!breakers!at!main!electrical!panel!are!ON.!You!

may!have!a!faulty!breaker!or!unit!may!be!wired!incorrect.!

Flow!rate!is!too!low!/!water!pressure!is!too!

low.!

Your!water!heater!has!an!activation!flow!rate!of!

approximately!0.3!GPM.!If!your!water!flow!rate!is!less!than!

this!level,!your!unit!will!not!activate.!Increase!the!flow!rate.!

Water!heater!is!not!heating!at!all!(water!is!flowing!

but! the! unit! is! not! heating! at! all! -! the! outgoing!water!

temperature!is!the!same!as!my!cold!water!supply)!

The!digital!display!DOES!light!up.!

Internal!part!failure.!

Please!call!us!for!technical!assistance.!

Water!heater!is!heating!but!the!water!

temperature!is!not!hot!enough.!

User!temperature!setting!too!low.!

Turn!up!the!temperature!setting!on!the!unit.!

Flow!rate!is!too!high.!

Depending!on!your!incoming!water!temperature!and!the!

power!output!of!your!model,!your!water!flow!rate!may!

exceed!the!physical!heating!capacity!of!your!water!heater.!

Reduce!the!flow!rate!by!installing!an!Eemax!Flow!Restrictor.!

Use!the!chart!in!section!6!to!find!out!which!flow!restrictor!

works!best!for!your!particular!model.!!

Crossed!wires.!

If!it’s!a!new!installation,!have!your!electrician!double!check!

the!wiring.!Is!possible!that!the!wiring!is!incorrect.!

Voltage!less!than!240!volts.!

The!heating!elements!on!your!water!heater!are!design!for!

240! volts.! When! use! with! a! lower! voltage,! they! produce! less!

heating!power.!You!may!need!to!upgrade!to!a!larger!model.!!

Mixing!too!much!cold!water.!

You!do!not!need!to!mix!as!much!cold!water!with!your!

tankless!water!heater!compared!to!when!you!use!a!

conventional!water!heater.!You!may!also!have!an!anti-scald!

feature!on!your!faucet!that!is!mixing!cold!water.!These!

types!of!faucets!can!usually!be!adjusted!to!reduce!the!

amount!of!cold!water!mixed.!!

The!water!temperature!at!my!faucet!is!less!than!the!

temperature!setting!of!my!water!heater.!

Voltage!less!than!240!volts.!

The!computer!chips!in!your!tankless!water!heater!are!

programmed!with!the!expectation!that!your!incoming!line!

voltage!is!240!volts.!If!you!have!less!than!240!volts,!it!may!

affect!the!reading!on!your!water!heater’s!digital!display!and!

cause!it!to!read!slightly!higher!than!the!actual!output!

temperature.!To!compensate!for!this,!increase!the!setting!

on!your!water!heater!if!you!need!/!want!hotter!water.!

Anti-Scald!pressure/balancing!valve!or!

tempering!valve.!

Your! faucet! may! have! an! anti-scald! feature! or! a! tempering!

valve! that! automatically! mixes! cold! water! even! when! you!

turn!your!control!lever!or!handle!to!full!hot.!These!devices!

are! usually! adjustable! so! you! can! turn! off! the! cold! mix!

completely.! You! can! compensate! for! this! by! increasing! the!

setting!on!your!water!heater!if!you!need/want!hotter!water.!

Thermal!loss!due!to!long!pipe!run!

As!the!hot!water!from!the!heater!runs!through!the!hot!

water!delivery!system!to!you!faucet,!some!heat!will!be!lost!

especially!if!it!has!long!distance!to!travel!or!the!pipes!are!

cold.!This!is!normal.!You!can!compensate!for!this!by!

increasing!the!setting!on!your!water!if!you!need/want!

hotter!water.!

This manual suits for next models

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